Lightspeed Retail

Avantages

Aucun. Lightspeed ne peut être utilisé en Belgique pour du b-to-be

Inconvénients

Ce sont des voleurs qui vous vendent du rêve et quand vous devez implémenter le logiciel….il n’y a plus rien. SAV inexistant.

Avantages

Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché.

Inconvénients

JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS.

Bonjour Mr Kerkhove,

Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed !

Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié.

Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte.

Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable.

N’oubliez pas que les paroles s’envolent et que les écrits restent !

Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ?

C’est bien noté et la facture sera acquitté comme il se doit.

Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients.

Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit.

Avantages

Quand le logiciel fonctionne et qu'on n'a pas besoin du service support, alors il convient très bien à une utilisation classique pour un restaurant

Inconvénients

Le service support est très mauvais : entre 30 et 45 minutes pour avoir quelqu'un au téléphone, et des informations contradictoires sont données. Impossible d'avoir le numéro direct de quelqu'un.Le service commercial est également très mauvais : j'ai dû changer de logiciel à cause de multiples problèmes techniques que Lightspeed n'a jamais été capable de me régler, et impossible d'obtenir la moindre remise sur l'abonnement annuel que j'avais déjà payé et que je n'allais donc pas utiliser.

Avantages

Facile à utiliser, vraiment bien pensé pour les magasins de vélo. capricieux sur les logiciels et appareils compatbiles.

Inconvénients

Un peu trop optimisé pour les shops de vélos. Dans le cas de prise de rendez-vous, ça nous semble moins évident.

Avantages

Personnalisation des boutons et des categories

Inconvénients

Le service après vente est totalement absent. Diffidavoir des suivi des formations et des informations pour finaliser le déploiement du systeme.

Avantages

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Inconvénients

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Avantages

The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store retail stock.

Inconvénients

Overall, it's a large service and there are a lot of configurations to be set up. I also had to get a separate plugin (from a 3rd-party) in order to fully get my POS and website to sync.

Alternatives envisagées 

Pourquoi passer à Lightspeed Retail

Avantages

I like the inventory tracking and categorising your products. It helps to give you a better view and analysis of your sales reports.

Inconvénients

I didn’t like the download button only has 1 option. It’s good to add pdf option too.

Avantages

Fairly functional, but they'll make changes with no regard to how it affects your operation, putting your register & receiving department in turmoil at the worst times.

Inconvénients

Extortion! A sudden "policy change" and now we're getting a additional $400 per month charge on top of our subscription fee until we switch to their merchant card service. `Wonder why it's so hard to leave a review for Lightspeed? I had an issue with the POS service - it took 3 months just to get a response! Use ANY other POS service!

Alternatives envisagées 

Pourquoi passer à Lightspeed Retail

Avantages

It's simple to set up. With the credit payment system integrated, it avoids dealing with a third party system.

Inconvénients

The down time when their service fails on their end. We've had transactions completely disappear after the customer already left, thus losing not an insignificant amount of money.

Alternatives envisagées 

Pourquoi passer à Lightspeed Retail

Avantages

Easy to create promotions for certain products. Helpful that the platform can also be used for inventory management and restock levels can be set. Also good that it syncs with Shopify.

Inconvénients

The reporting mobile app could be improved. The app sometimes glitches and is slow to update.

Avantages

Light speed offers some of the best Retail software on the market.

Inconvénients

I wish we had chosen this software earlier and not wasted money trying out others.

Avantages

like the ability to add and change products easily,

Inconvénients

Very hard to set up events in the system

Alternatives envisagées 

Pourquoi passer à Lightspeed Retail

Avantages

It was so dumbed down that anyone could use it, sadly this also makes it vulnerable to security breaches and theft

Inconvénients

Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets. Terrible service overall.

Alternatives envisagées 

Pourquoi choisir Lightspeed Retail 

Pourquoi passer à Lightspeed Retail

Avantages

I was originally a customer with Vend and since Lightspeed purchased the company I can not see any Pros.

Inconvénients

Too many to list, but the company ethics are poor and I am not sure how they get away with the anti-competition methods.

Avantages

Importing spreadsheets and not having to create individual items to prepare for the PO.

Inconvénients

CUSTOMER SERVICE!!! Unless you have a very small company with maybe 2 employees and 30 products, the representatives won't be able to help.

Avantages

Can hold a large inventory amount...we have 3000+ products

Inconvénients

They never seemed to upgrade there system. Its been the same for 8 years!!!

Avantages

I wanted to share my recent experience with Lightspeed POS and their customer support

Inconvénients

Nothing but a nightmare since we signed the contract. Some of the worst customer service I have ever experienced. Haven’t even been able to get the POS up and running. Support is no help, and our onboarding person is non communitive. Less than a month in and we have no working POS systems. When I reached out to cancel my contract they threatened me with a $4k fine for breaking contract.

Avantages

It integrates with several systems and card payment terminals which allows you to use it easier

Inconvénients

Nothing I can complain about as it a great product

Avantages

Honestly, not a lot of pros.
Its simple enough if you know how to dink around and look for things.

Inconvénients

Features are not up to par
The way ecomm is set up for connecting to retail is a mess

Avantages

The support staff, while unelpful, are friendly

Inconvénients

The entire system was over promised, and entirely under delivered

Avantages

Sounded good when they pitched their product.

Inconvénients

Not intuitiveToo many stupid reductant boxes need to be checked when adding inventory and epically laborNot honest about their company and focusAn absolute waste of time to try and get any tech support. Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate

Avantages

Easy to learn and how integrates with Stayntouch PMS system

Inconvénients

Nothing really

Avantages

Nothing. Absolutely nothing!!!!! Never used it

Inconvénients

Wasn't POS based. Was web based and I apparently didn't understand that

Avantages

Originally, ease of use. Now is not the case.

Inconvénients

We have had Shopkeep/Lightspeed for 9 years. It does not make doing inventory easy at all. We have nothing bur problems with the chip reader/swiper, continuously disconnects. Cannot make sales. Have spent many calls to fix, they make us buy new card readers every time. Also multiple problems with scanners not working! Problem has not been resolved in 9 years! Our other stores using another POS does not have these problems. Looking to switch.