Lightspeed Retail

Je éviter en Belgique! Ne peuvent rapporter la TVA malgré qu’ils nous aient convaincus du...

Un cauchemard! Ils m’ont promis de me rembourser mais j’attend toujours

Déplorable

Facile mais suivi produit et assistance nulle, prix prohibitif et à la limite du chantage commercial pour certaines de leur pratique, à fuir de toutes urgences, pour le marché Belge, il existe des alternatives intéressantes.

Très déçue

Vraiment un plus Value!

Ce système a vraiment simplifié mes opérations de vente au détail et ma compatbilité. Que dire de la prise d'inventaire? Un pur bonheur. Ce qui me prennait des heures à étiquetter ne me prends que quelques minutes maintenant. Je suis vraiment heureux. Comme tout n'est pas parfait, qques petits bogues d'imprimante, de disposition et de langue mais rien de majeur. C'est un logiciel qui n'a pas fait augmenté mes ventes mais m'a rendu plus efficace donc, s'est avéré rentable!

Service et suivi

Tres mauvaise jusqu'à maintenant ca fait 2 mois que j'essaie de déployer le logiciel dans un simple casse croute

A great all-inclusive system

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Useful and Comprehensive

It is useful for setting up an ecommerce store with a POS system.

Good all in one option for POS system, inventory management and eCommerce option.

Some good capabilities, poor customer service.

Very poor customer service. Issues with inventory management. High turnover of account managers, no follow up from supervisors.

Extortion!!!

Horrible interactions when you're lucky enough to get a human involved - which is typically only on the sales side of the business. 3 months to get a response from the tech side (I wish I was exaggerating).

Simple to get started

In general, it's easy for employees to figure out and use. Initial onboarding wasn't difficult, and we were up and running within a day.

Satisfactory Product

customer service not good, very hard to get a hold of them

Thank you Lightspeed for your amazing service.

Not compatible with existing WooCommerce / Terrible Customer Service

A true business interruption costing us significant time and money!

Avoid this system unless you wish to pay very high fees

We have used Vend for many years who were recently acquired by Lightspeed. I have no words for how bad Lightspeed and their company are, and I urge anyone considering using their platform to walk away and find an alternative.
They have recently demanded that all users convert to their integrated card payment system or face charges on their monthly accounts of up to £500. We were originally paying £89.99 per month for Vend, which was then increased with Lightspeed to £129.99 per month. To then be advised that if we don't use their card processing servicing, we could face charges of up to £500 per month is astounding and unethical. We were advised that one reason for this increase was due to the charges they incur for our business using other payment providers. This is utter rubbish; I myself use a static card terminal in a bricks-and-mortar shop. Lightspeed doesn't incur any processing charges, fees or inconveniences from my card terminal. After many, many emails back and forth with our account manager and following a call, he finally understood that, as a business, we were tied into a contract with our card supplier and could not move to their integrated service as they demanded.
I was advised that these additional fees would not be charged as we aren't in a position to move our card processing across to their systems. However, I have been told that my fees for the platform this month, based on our transactions, are now £250! When trying to speak with someone from customer services (surprise, surprise only possible online). I am told that this is because I am not using their integrated card processing service!!!
I wouldn't mind quite so much if the system had shown vast improvements or if they had introduced new fantastic facilities online. We have actually found the system to be slower than before and with many glitches with stock deduction and control. There hasn't been any improvement.
I don't know how Lightspeed is able to get away with behaviour that flagrantly ignores anti-competition laws in the UK.
I'm in the process of finding a company that provides an online platform and has an honest and trustworthy approach to business. Lightspeed is definitely NOT this company.

Disappointed in their business practices and how they stand behind what their employees sell...

I'm still disappointed and now looking for another POS system. I fear Lightspeed will come up with more charges as I go along this year. If my employee sold a customer a product at a certain price, I would at least honor that for 1 year. Especially since I had been using that product for 4 months. Changing POS systems is very stressful and any company that does not stand behind what they sell, well, can you trust them?

Do not use for credit card procesding

10 years ago it was the best customer service around. Sadly this is no longer the case.

Extremely Poor Service and Product

I have had a really disappointing experience with Lightspeed Retail. After cancelling my account 5 months ago, they continue to deduct funds from my account despite receiving email confirmation that my account had been cancelled. There’s so many better options out there that have better features + support for a fraction of the price.

No customer service

Terrible. The POS X-series card reader that was delivered was faulty, wouldn’t stay charged and would give error messages when trying to process transactions. The additional equipment wasn’t comparable with our iPads. I left two voicemails asking for support with the faulty ready, never got a call back. Canceled my account and asked for a refund for the card reader and the subscription fee for the month we couldn’t process anything through them (Square stepped in and took care of us). Lightspeed never even responded. I called and spoke with a rep asking for a refund, it took a month for a response and the email was generic with no explanation for declining my request for refund. The company is not for small businesses and doesn’t care about clients.

Customer support non existent

Mediocre as it lack the attention to the customer which is the most important for developing a relationship

So Many Problems

I want to like this software, I really do. I have even reached out to our account manager (the 3rd one we have had) to try and see if there is something else we can do, even avoid the app all together and pay for a new wired system (since ours isn't working) and I have been on a wild goose chase just to speak to "our new rep" who I have no idea how to contact now since the email I was given doesn't work. This is the most frustrated I have ever been with a company we do business with. BEWARE.

Solid system for retail

It is capable software system can handle your small retail shop with ease. inventory management, barcoding, point of sale, price tracking, reports etc all work well. It is bit hard to reach for customer service and lots of training required.

DO NOT PURCHASE - look elsewhere

Horrible Horrible Horrible

Horrible! I had to set it up on my own because I paid for the top option so that I would have the help with transitioning. I was given an appointment 2 weeks after I was to start using it and I would be charged again for a full month and still not be able to use the system. I didn't like that it was web based if I didn't have an iPad and I was told that using my computer was just as easy, which I disagree. I wanted to return my product which I was given a return ticket for. I returned the product in NEW condition in the same packaging that it was sent to me in. I have been reaching out to my sales rep because trying to reach anyone at the company is like pulling teeth. He takes 2-3 days to respond to me and the tells me that I would not be receiving my money back because the product is damaged. I cant get them to prove any damage and they haven't returned the product which I technically own. And now of course my sales rep Simon tells me that his manager is conveniently out of the office until next Monday and wont be able to do anything until then. I have since disputed the charges on my credit card because I feel that is the only way I'm going to recoup my money. My next step is that I will be filing a complaint with the BBB. Communication is terrible and so is customer service. DO NOT USE

5 1/2 years of disappointment

For over a year I have had issues with Tip Adjustments applying to checks. Procedure is followed to the letter and the adjustments just " fall off " and some just never get charged to the customer. In short, this means the employees get their tips, the customers believe they left a tip but were not charged and the money is for lack of a better term MISSING at the end of the day for the business. HOURS have been spent trying to work with this company on this issues and the level of customer service is so sub par I was JUST told " I know you'd like a call back but we'd prefer EMAIL and will not be calling regardless of you asking for a call back. I am not a litigious person but this time around I think I am going to turn the 5 years of receipts over to my attorney and sue the pants off these clowns.