Lightspeed Retail

Avantages

Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché.

Inconvénients

JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS.

Bonjour Mr Kerkhove,

Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed !

Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié.

Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte.

Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable.

N’oubliez pas que les paroles s’envolent et que les écrits restent !

Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ?

C’est bien noté et la facture sera acquitté comme il se doit.

Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients.

Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit.

Avantages

Quand le logiciel fonctionne et qu'on n'a pas besoin du service support, alors il convient très bien à une utilisation classique pour un restaurant

Inconvénients

Le service support est très mauvais : entre 30 et 45 minutes pour avoir quelqu'un au téléphone, et des informations contradictoires sont données. Impossible d'avoir le numéro direct de quelqu'un.Le service commercial est également très mauvais : j'ai dû changer de logiciel à cause de multiples problèmes techniques que Lightspeed n'a jamais été capable de me régler, et impossible d'obtenir la moindre remise sur l'abonnement annuel que j'avais déjà payé et que je n'allais donc pas utiliser.

Avantages

Ease of training - So simple a caveman could use it

Inconvénients

Customer supportPayments not applyingCustomer support

Avantages

The integration with xero accounting has been a true time saver for my business. It transfers all sales data at the end of the day seamlessly so I don't have to. The ability to use the front end off site has been super helpful as well as it doesn't tie me down to the store and I can do a lot of my work on the go. Creating products, invoicing clients, setting up the main screen custom to what I want is extremely simple once you run through it once.

Inconvénients

Theres a few simple features that are missing from the PoS software which I would like to see integrated and would make it hands down the best in the industry for small businesses.
1) Getting an integrated payment terminal that accepts chip, pay pass and swipe options would avoid any mistakes between manually punching in the amounts on the debit/credit machine and would avoid any back end work after the day closes to be able to balance the day
2) Allowing me to enter the details of the invoices (supplier name, invoice number, total amount being paid, gst, pst, etc.) that are being paid out on a daily basis and having that information transferred to xero would alleviate tons of paper work after the close of the day.
3) There is no way to pull out a month end statement for corporate clients that pay their account once a month. Checks have to be cross referenced manually with the bills that have been put on tab. You should be able to at the very least select which tab invoices are being paid from the list of invoices on the clients account. This would show which ones are outstanding at a glance rather than having to refer back to the paper invoices that the system creates.
4) A front facing screen to display pricing of items being charged, advertisements, and other information is something I have been asking for since day 1 (3 years now). And I would love to see this feature incorporated.
5) Having the ability to offer a discount for a bulk purchase is something that should be automatic.

Avantages

We operate 4 Cannonball Cafés in Jamaica. This is our second year of using Lightspeed. When we bought the business in 2016, we installed another company's system which, after a few months use, revealed it's weakness for use in a multi-unit business.

We plodded along for awhile under the "Better to stay with the Devil you know..." philosophy until a sharp eyed customer got very upset because she noticed the price of one of our specialty coffees at one location was vastly different from another location... we had made a late night keystroke mistake entering the updated prices!

What caught our eye with Lightspeed was the powerful Back-of-House infrastructure that allows us to make REMOTE CHANGES to our menus, our controls etc IN AN INSTANT on our phones, tablets or computers: last year on a trip to China, we got a text from one of our managers requesting a menu addition - somewhere over the Pacific at 40,000 feet, my wife added the item and went back to sleep!!!! The level of detail that supports our business goes far beyond what we could imagine - while a lot of detail & thought has to go into setting up Lightspeed initially, that effort pays dividends when using the system.

Finally, the support we get from the Technical Support team is amazing - the Techs are all very well trained, are extremely knowledgeable and can resolve problems that are outside their Lightspeed purview: in September, a store was having a weird connectivity problem that was traced by [SENSITIVE CONTENT HIDDEN] in Te

Inconvénients

Have not found anything to dislike about it.

Avantages

With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.

This will not only improve efficiencies but your sales will help you come up with better competitive ideas in your business.

Inconvénients

Their website didn't have video tutorials on how to use their software on the more advanced stuff, but after communicating with tech support within a few minutes I was able to understand and master the interface.

Avantages

Ease of use. Easy to train. Cloud based system makes bookkeeping super easy. Integration with moneris.

Inconvénients

Bill splitting can be a little more intuitive. Would not let me edit labour hours once uploaded to cloud which I found weird. Some type of emergency offline back-up would be helpful as well.

Alternatives envisagées 

Pourquoi passer à Lightspeed Retail

Avantages

I love how easy setting up the system was, as well as training are staff how to use it was very simple.

Inconvénients

One thing to improve would be the communication between order ahead and the POS so you can set inventory levels on products and have it subtracted from both sites.

Avantages

It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Inconvénients

Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Avantages

The Lightspeed software is very easy to learn. I'm not very tech savvy at all, but after a week or two I felt very comfortable with almost all aspects of the program.

Inconvénients

The only negative would be, I live in Newfoundland, we have lots of storms and the power goes out frequently. I do sometimes have to call after outages to sync my ipad with my receipt printer. This probably happens with all POS systems, I've just only ever used lightspeed for my business.

Avantages

It is easy to modify the menu on the fly from your smart phone. Reports are top notch and easy to understand. User management is easy and efficient.

Inconvénients

There are no major cons for this POS as we use it.

Avantages

Fast, efficient and reliable software for restaurants. Cost effective and bug free for the last 4 years

Inconvénients

Occasionally updates can take a few minutes to load but nothing serious

Avantages

Amazing ease of use is the best feature of this product interface. if some one is involved in the process of setting this thing up then you might rock the floor on a busy night also.

Inconvénients

The whole concept is till waiting for full updated integration of payments like apple pay via mobile phone or watch.

Avantages

The platform is super easy to use and very accessible, the customer service is impeccable

Inconvénients

One thing to maybe improve would be to be able to print out two separate reports for two shifts the same day, so that tips could be more easily divided

Avantages

The thing I love the most about lightspeed is it's flexibility. When I'm in the middle of service, everything has to efficient. Moving items around and splitting them has to be intuitive and fixing mistakes has to be simple. Lightspeed satisfies all these things.

Inconvénients

The only negative thing that can be said about lightspeed is a problem that is common with any piece of of software. Lagging. In 10 years of working in the service industry every software I have used has had problems with lag.

Avantages

Ease of use, user interface and experience are well designed, support is great

Inconvénients

Reporting is lacking, could use better visualizations