Attentive

Avantages

It was pretty straightforward to design messages and send them out.

Inconvénients

I felt the tool took tool long to create new campaigns. P

Avantages

Easy to use and gave our team all of the data to be able to send SMS marketing messages and successfully segment to the right audience and track KPIs that were important to us.

Inconvénients

No real downside to Attentive other than it being more expensive compared to some of their competitors.

Avantages

Attentive lives up to its name by providing outstanding service & support for every type of user - novice to expert. We love all the new features that keep coming out. We love the peace of mind that we get knowing that all our clients are fully compliant from the start. Attentive is very customer-centric and will go above and beyond to ensure you are satisfied.

Inconvénients

If you are on Shopify, the integration is super simple and easy... like they were made for each other. If you are on Magento or WooCommerce, you will need a few extra steps on the Magento and WooCommerce side. This isn't always simple if you are not well-versed with those platforms.

Avantages

I love the possibility of reaching prospective buyers and re-engaging existing customers where they spend most of their time - on their phone.

Inconvénients

I wish they offered a performance-based alternative, where users pay per click or sale.

Avantages

very easy to use and also provides a good platform for all our sms needs

Inconvénients

costs are high as compared to other competitors in the space

Avantages

Attentive is very easy to get setup on whether you are switching over from another SMS platform or are new to SMS. The Attentive team is there to support you every step of the way. The website pop ups and other features are very effective at growing an SMS list, and the platform is very user-friendly.

Inconvénients

Lots of room for improvement on the reporting and analytics side, though I know this is something that they are working on, so will be excited to see it roll out.

Avantages

I love our dedicated account manager [SENSITIVE CONTENT HIDDEN]! She's been so helpful in managing all of our clients' unique needs. We're constantly improving our revenue numbers and engagement rates and she's a big part of that.

Attentive is also very easy to use and intuitive. I can make quick changes to campaigns, journeys and pop-ups. I also love how they visualize A/B tests and journeys.

Inconvénients

I'm unable to see billing settings for our clients which is crucial to know so we can accurately report on total marketing spend which includes software costs.

I would also like to be able to pull reports within the platform and not be directed to download an Excel spreadsheet.

Avantages

Attentive's SMS platform allowed us to create new revenue streams for our clients without cannibalizing existing channels.

Inconvénients

Nothing. The channel is incredibly easy to set up and use.

Avantages

Once you get the hang of it your SMS marketing efforts are going to improve by a long shot.

Inconvénients

I won't lie, it does take some time to figure out all the functionalities.

Avantages

Attentive is easy to use for SMS beginners. The platform's UX allows anyone to set up and create campaigns to promote brands to their subscribers. The platform also has a dashboard so I can easily see performance and report to my board.

Inconvénients

We have a small team, so bandwidth to manage an additional channel is tough. I would like to build this channel and have someone manage internally. Other competitors have teams that can manage, but this would require additional funds and budget.