Attentive

Avantages

Ease of use, fantastic list building tools, easy to send campaigns, setup workflows and love the legal coverage to keep us up to date on any legislative or legal changes.

Inconvénients

The tools available for customer service are somewhat lacking. I know this is something that's being addressed in their product roadmap, but in the mean time we do need to use an external service for CS/CX.

Alternatives envisagées 

Pourquoi passer à Attentive

Avantages

I love the ease of use, the extremely quick and efficient customer service, and how often they launch new products.

Inconvénients

Integration of some of their new features was not possible without hiring a developer on our end. Since we don't have a developer in-house this was an additional cost to us that we didn't forsee. I was not impressed with the email platform in comparison to Klaviyo which we've used for 10+ years.

Avantages

I like the fact it can help us automate things in marketing and help us grow by controlling SMS and email going out. It has AI as well which is life changer.

Inconvénients

its growing fast and got a lot of product to choose from so makes it more complicated

Avantages

It was pretty straightforward to design messages and send them out.

Inconvénients

I felt the tool took tool long to create new campaigns. P

Avantages

I enjoyed the automated cart reminders and text alerts and text blasts

Inconvénients

I didnt like the pricing, and their landing page to sign up for texts was awful

It wouldnt finalize the sign up for text alerts if the customer clicked the landing page from facebook

Avantages

The Attentive team are... well... Attentive! They stayed lock-step with me every step of onboarding, and have been extremely quick and helpful if I run into questions. The platform works well and we've seen good returns. I was especially pleased that they haven't charged us their minimum charge, only for what messages we've sent. (But don't tell them that... ;) )

OH! I forgot the best part! The sign up units work like a hot damn. We saw massive amounts of sign ups in comparison to our old system. Very happy.

Inconvénients

Once or twice I've run into issues with not being able to delete campaigns. I also dislike the way they set up the dropdown for choosing a send time... very small complaints!

Alternatives envisagées 

Pourquoi passer à Attentive

Avantages

We have been using Gorgias to centralize all our social media, customer service and email communications and the fact that Attentive offers a full integrations with Gorgias was the deciding factor for us when we reviews SMS marketing options.

Inconvénients

The user interface in the mobile version could be improved.

Alternatives envisagées 

Pourquoi passer à Attentive

Avantages

It's so easy to split test messages, unlike our previous provider. They also have a weekly call with us where we discuss best practices, improvements we can make, or integrations we may want to use. They care a lot about our success and keeping us as customers.

Inconvénients

Currently, a lot of their features are available for shopify, but not our current shopping cart (salesforce). There's a salesforce email integration, but not a cart integration yet — hopefully this is on the horizon so we can unlock more features.

Alternatives envisagées 

Pourquoi passer à Attentive

Avantages

I love the format for sending text messages with the Link shortening and the layout they provide that looks like an actual message helps me visualize

Inconvénients

Setting up the campaigns when I was getting started was a bit confusing for the sign up marketing box on the website.

Alternatives envisagées 

Pourquoi passer à Attentive

Avantages

Easy to use and gave our team all of the data to be able to send SMS marketing messages and successfully segment to the right audience and track KPIs that were important to us.

Inconvénients

No real downside to Attentive other than it being more expensive compared to some of their competitors.

Avantages

Attentive lives up to its name by providing outstanding service & support for every type of user - novice to expert. We love all the new features that keep coming out. We love the peace of mind that we get knowing that all our clients are fully compliant from the start. Attentive is very customer-centric and will go above and beyond to ensure you are satisfied.

Inconvénients

If you are on Shopify, the integration is super simple and easy... like they were made for each other. If you are on Magento or WooCommerce, you will need a few extra steps on the Magento and WooCommerce side. This isn't always simple if you are not well-versed with those platforms.

Avantages

The interface is very user-friendly, making the messaging scheduling process far more effective and streamlined.

Inconvénients

Apparent perception of scaling limitation, specially when other Business Units are required. Each is treated as an individual entity.

Avantages

The personal care that they show is what makes Attentive stand out to me. Since Day 1 I've had a dedicated account manager that not only got me started, but also makes sure I am keeping up with enhancements added to the platform and offers suggestions on future campaigns.

Inconvénients

There's not much to dislike. If there was one thing I'd like to see would be the ability to manage my own database of subscribers rather than having to go to their white-glove team to remove subscribers. When we get requests from customers related to CCPA it would be nice to have manual control over our contacts.

Avantages

The SMS industry is nascent so it is important to find a partner that helps navigate regulatory challenges to a successful SMS strategy. Attentive makes it so I don't even have to question whether or not we are using best practices.

Inconvénients

It gets expensive fast at 1 cent per message, but so far it has always been worth it to send out a campaign.

Avantages

We have tailored our customer journey to our needs and have been able to build segments for more effective targeted marketing.

Inconvénients

I would prefer a bit more hands-on help with implementation of new ideas, rather than a how-to from the white glove team on how to make something a reality. Even just an upsell option like "we can go ahead and implement this for $x more"

Avantages

We have been using Attentive for over a year and could not be happier with the results. The team made the set up incredibly easy and have been with us each step of the way with best practices and helping us with new campaigns / auto capture and we have seen substantial growth in our marketing lists. In addition, their University series are incredible and we have learned so much from amazing influencers in the industry. I truly do not have enough great things to say about Attentive and I have recommended it to many of my colleagues in Marketing.

Inconvénients

The only thing that is a bit difficult is making edits to your main campaigns. It's super easy to set up new campaigns but our standard capture campaigns must have assistance to make changes.

Avantages

This software is extremely intuitive and easy to use. We use it on a daily basis as we work on the Journeys and one time messages very often. The response we have had from our customers has been great, and we are working to make our program more robust.

Inconvénients

I don't feel there are any features missing. Everything we need, Attentive has available and they keep adding more features often.

Avantages

Without a doubt, one of the best parts about Attentive is its customer service. They are they for you in every way possible. Additionally, the platform itself is SO easy to use! Anyone can jump right in and start creating SMS deployments with ease.

Inconvénients

While very feature-rich, there are still things missing. For example, the platform needs more flexibility in its ability to create automations. It could also use more personalization features. The good thing is all of this is on their roadmap for the future.

Avantages

Very user friendly and easy to navigate!

Inconvénients

I would like to get more granular with segementation

Avantages

Attentive is very easy to use and intuitive, reliable, full of features, and the customer support team is excellent!

Inconvénients

The dedicated short code took a bit too long to get set up, but we're all good now!

Avantages

The platform is user friendly which makes onboarding a breeze. The customer success team is top notch and extremely helpful.

Inconvénients

It would be ideal to dynamically pull in products users view/add to cart to make those trigger journeys stronger.

Avantages

The pop up modal has grown our subscriber list 8x from the amount we worked hard for years to grow with our previous provider.

Inconvénients

I think the set up of units/ journeys can be a little more user friendly and offer best practices within set up. Also hope to see search feature in campaigns.

Avantages

I love how easy it is to use Attentive! They are constantly coming out with new features that make journeys and campaigns seamless.

Inconvénients

It would be great when creating segments we could have an add all when searching since there is a clear all right now.

Avantages

The support team was amazing in helping get me set up and we immediately saw an enormous improvement in our SMS program

Inconvénients

Don't have any complaints so far. We've been using the platform for 6 months and seen great results.

Avantages

Easy to use on the back end, appreciate the legal support & features for added security, and the team is just SO on it. One might say they are... attentive.

Inconvénients

Would love integration with Klayvio for better segmentation across these two platforms w/ journeys & workflows.