Signifyd

Avantages

ease of use
integration is seamless
support is always there
solve problems before they become problems
easy to staff out and have them operate

Inconvénients

cost - like all things could be less
set up $ where this is used and not used. I only want to insure orders over $200 but I must use all so I end up going in and manually canceling all orders under $200.

Avantages

This has made reviewing and navigating our potential fraud orders much easier. When fraud is on the rise, it has been a great tool.

Inconvénients

The biggest issue is the lack of protection against "delivered but not received" situations. This is partially due to our inability to integrate this into our systems due to our payment solution.

Avantages

I like how we can feel safe on every tranasation.

Inconvénients

I do not like the strict time frame for approving cases that are chargebacks.

Avantages

The product is easy to use and if there are any cases that need to be addressed, the Signifyd team provides details that led them to their decisions.

Inconvénients

Some of the abbreviations in the notes for declined orders are not easily identifiable.

Avantages

I loved the fact that it is easily synchronised with my Shopify website.
*It doesn't take long at all to set up.

Inconvénients

I could not fault the software so I have nothing bad to say here.

Avantages

Signifyd allows us to process and ship all the orders that flow into our ERP without concern of fraud. Knowing the 100% chargeback guarantee from Signifyd, we can ship orders without the need for an additional step in the process. This allows us to ship faster and more efficiently.

Inconvénients

I have no cons at this point with our use of this product.

Avantages

Thanks to Signifyd's expertise, we can avoid long chargeback procedures. It is a huge help to have our e-com orders reviewed by the team daily.

Inconvénients

Guaranteed Payments covers merchants against chargebacks associated with fraud or unauthorized charges only.

Avantages

That we can use it on demand. Only have to pay for a guarantee on the orders that are suspicious.

Inconvénients

It would be nice to know exactly why an order got the score it received.

Avantages

This software was very easy to implement onto our complicated, custom e-Commerce website. I was able to integrate with our shopping cart without much issue.

Inconvénients

So far there really haven't been any cons to the software.

Avantages

fraud/customer review. quickness of reimbursement once approved

Inconvénients

leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7.

Alternatives envisagées 

Pourquoi passer à Signifyd

Avantages

Everything. I have the peace of mind in knowing that any chargeback is secured and insured.

Inconvénients

The 7-Day aging limit on the quotes. After 7 days the software will not accept the invoice

Avantages

The level of protection you receive with this product is incredible. And they stand by their commitment to preventing fraud.

Inconvénients

Frankly, I love the software, it can be complicated if you have a complex workflow for purchase.

Avantages

Reduces hands-on order auditing
Increases order acceptance rates
Prevents fraudulent sales

Inconvénients

The time given to submit a dispute through Signifyd is extremely short. We have missed a deadline to submit by 1 day due to the dispute not being in our mailbox until it was too late

Avantages

Simple to use, and takes the worry out of selling online. Signifyd has allowed us to focus on our product they worry and screen for fraudulent orders.

Inconvénients

Minor con is sometimes perfectly good orders get declined so you need to do some extra work to get them approved.

Avantages

The time that is saved in judging whether or not to move forward with the order process has diminished and this has helped us offset risk of fraudulent orders going through. On top of that, there are plenty of interesting data points on our customers that are shown.

Inconvénients

There was a time where the data was not showing and it took a couple weeks to be back. Also we wish we could integrate data points of our consumers into our CRM.

Avantages

Peace of mind and not to worry about a Fraudulent Orders . If Signifyd Approves it, I am Covered

Inconvénients

wish I could talk to a customer service rep if needed

Avantages

The software is really easy to use. It has a lot of tolls to help you understand it better and the best part is, you fell really confident selling your products online.

Inconvénients

Sometimes, when using it in a customized web page, the response time can be a little long.

Avantages

We appreciate the reduced labor and ease of use. It just runs in the background and the orders keep flowing.

Inconvénients

The only con would be the cost. It's still a value for us, but in ecommerce you're always looking for a slight edge.

Alternatives envisagées 

Pourquoi passer à Signifyd

Avantages

Makes fraud management easy. Saves us hours of time each week verifying credit card sales and the guarantee is great.

Inconvénients

There is nothing I don't like about the software. It's easy to use and does the job.

Avantages

actually preferred older version, easier to look up accounts, customer's

Inconvénients

do not like that I have to put in parameters, prior to I would just a listing of all customer's and status.

more complicated to look up things

Avantages

You get a yes or no answer on your credit card transaction

Inconvénients

The process to file a claim was previously difficult but has drastically improved

Avantages

We love the fact that everything Signifyd has offered us has succeeded our expectations. Our charge backs rates got significantly lower, and our order fulfillment department feels confident to send each order.

Inconvénients

We only had one issue with the app, but was fixed easily by their support team. Even though this will be better if we can have more access via telephone.

Avantages

Flags suspect purchases so we can review them

Inconvénients

Sometimes seems quick to guarantee a suspect purchase. If was suspect, then why the immediate approval?

Avantages

The first couple of chargeback they will send the reimbursement straightway, it looks easy to use and give away 1% of your gross sales which is a lot if the sales is huge

Inconvénients

After few chargebacks, they will start to find the way not to reimburse for the chargeback, there is not customer service as such you need to wait for days to receive the reply

Avantages

How easy it is to use and how seemless and fast the results are. Also, that if the merchants receive a fraud CB, then they are reimbursed, which no other fraud service provides.

Inconvénients

I have had some hiccups with sales leads, however, there were changes with our Sales Director/Contact and also implementations we had to do on our side to bring the correct data for Signifyd to score, so i believe this was situational. [SENSITIVE CONTENT HIDDEN] have been great to work with!

Avantages

How easy it is to navigate and find things quickly.

Inconvénients

There is nothing we don't like. It is better than we had before.

Avantages

Integration team was effective and testing was smooth. Favourite product features would be the Dashboard and Consoles. The colour code scoring and numbering in the console view has been so useful for anyone on our team (E.Com, Customer Service, Loss Prevention). I also use the Insights occasionally as well to compare the data against GA and SFCC

Inconvénients

Nothing we can think of at this time. Excited to see Decision Centre soon

Avantages

Over all very easy to use.
Works well with my Shopping Cart Elite
Easy to double check an order, if you think there was a error.

Inconvénients

Lacking in customer support. Made setup a little difficult as it was email only.

Avantages

It just gives me peace of mind. Being an e commerce owner exposes you to chargebacks. Signifyd protects us and keeps us safe. Who wouldn’t want that?

Inconvénients

I like everything! It is easy, friendly and customer service is great!

Avantages

This app is a must have for online stores. Ever since I started using signifyd I've received zero chargebacks

Inconvénients

No cons, the customer service is awesome they do all the work and the interface is very informative.

Avantages

Quick approvals, easy to dispute and easy to navigate.

Inconvénients

Approvals are based off of proximity, ip, email and residence. If a customer is moving, its hard to capture that on a inquiry.

Avantages

Helps us make smart decisions about shipping to online customers

Inconvénients

a bit cumbersome as we have to use it a bit differently due to the way our online store works

Avantages

Protection against chargeback and fraudulent activity.

Inconvénients

Could not be better than this. Ease of use and customer service is excellent.

Avantages

Our team save time and money with this service.

Inconvénients

Sending documentation to our bank for friendly fraud.

Avantages

Easy to use and integrate with our platform. Provides greater confidence in fulfilling orders for new customers. Dashboard provides a good overview with the opportunity to view cases in more detail if required.

Inconvénients

Cannot think of anything. Compared to other software we had no problems with integration.

Avantages

It allows our business to run a lot more smoother without worrying about fraudulent orders.

Inconvénients

Wish we could communicate faster with customer service, although they do typically respond the same day.

Avantages

When you have a question mark on an order you know if you can proceed if Signifyd approves your case.

Inconvénients

It's sometimes hard to get back your money.