Playvox

Avantages

Easy to understand report provided by Quality team

Inconvénients

None so far, Playvox is easy to navigate as well

Avantages

The tool looks promising while not ready for global organizations with omnichannel schedule

Inconvénients

We got stuck during onbaording with building global schedules. At one point a couple of weeks ago, Playvox completely ghosted us - with nobody in the company ever responding to our emails even though we are a paying customer

Avantages

What I like most about playvox is we're able to monitor our call/chats and improve our skills about the products.

Inconvénients

None so far. Everything with playvox is good.

Avantages

Playvox is so easy to use as an agent. It allows us to monitor the quality of our job and help us to improve on daily basis.

Inconvénients

None. Playvox is so easy to use and has a very calm interface that allows us to work more easily.

Avantages

I like how transparent Playvox is. You can easily see the summary of your reports and scores. You can also see what was already signed and acknowledged. It also summarizes your monthly scores, which is great and the notifications are real time.

Inconvénients

None, everything is great and easy to access.

Avantages

On our job we needed this kind of tool so we can see our QA's and also the information that we need to check.

Inconvénients

What i like about the Playvox is we can track our quality evaluation and it was very helpful to us.

Avantages

Easy to navigate and user friendly application. Playvox is the tool that we used specially on reviewing our interactions with our customer. It provide important details in every interaction that we have.

Inconvénients

I don't have any problem using Playvox since it is user friendly, easy to use. We can review or check our interactions with our customer.

Avantages

I really love its feature where you can review and see your work performance that you have showcase to you business company.

Inconvénients

Playvox is perfect and all of the feature that I’m looking for it is helpful, so I don’t see anything that needs to improve.

Avantages

Automation of Workloads for Quality and Performance Analysis, it makes it easier for everyone to just go and do what we need to do regularly.
Easy to implement and use, very pleasant user experience for agents.
The integration with Slack makes it great for the day to day interaction with the agents.
Great support team, our experience with them was really great, 10 points for customer success and support! Also very open for feedback.

Inconvénients

We need to be able to integrate the information from each of their modules (Learning, Quality, Coaching) into one big dashboard, and with Playvox it is still not possible. It is necessary to go manually to each of the modules to get the full picture of each agent.
Their reporting is still basic, it is not possible to get some of the insights we need.

Avantages

PlayVox is a great tool for auditing agents interactions with customers. With Plavox we are able to audit Phone, Ticket or Chat interactions. Once An audit is complete for an agent PlayVox will send a notification to the agent as it relates to the score and agent can either sign off or dispute audit. Its reporting feature allows us to identify areas of improvement for agent and assist with coaching and developing agent

Inconvénients

There is nothing about PlayVox that I dislike, Its easy to use and capture all that is needed

Avantages

PlayVox allows easy creation/updates of various scorecards for employees; you can create specific goals and values for an overall audit review. For managers, it's easy to monitor your team's progress, offer coaching and feedback (and track coaching results).

Inconvénients

I wish it were a little cheaper per user license; as it stands, most managers share a single login, which makes much more data available to us than we need, so you have to kind of search and keep your own team members together.

Avantages

This software is very easy to use and i found it very easy by evaluating others

Inconvénients

Playvox is designed with accuracy i found it perfect and accurate.

Avantages

I love the search feature where agents could type keywords and bring up different sources that involved that keyword for user friendly access.

Inconvénients

I wish there were more restrictions for the agents such as posting without approval etc.

Avantages

When we move to Playvox, the transfer was completed fairly easily as the software is easy to use

Inconvénients

Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.

Avantages

Helping improve the quality of the work
Very good and easy to use

Inconvénients

We need yo open multiple taps of different notifications not turning the same page into the notification to see it then go back again to the main page to check the next one

Avantages

Having the ability to have templates helps to standardize notations for coaching!

Inconvénients

I wish that filters were set on "all" by default, and not on "month"

Avantages

the best thing is that when we receive an evaluation, an attached email is sent

Inconvénients

everything is fine . nothing is upgradeable

Avantages

Easy to understand and a beautiful window which makes things perfect

Inconvénients

Nothing in this app which i don't like great all

Avantages

Ease of posting things

Inconvénients

Too many posting from the same person can I have a delete button

Avantages

I like the call monitoring and recording features
It acts as a great customer service solution
It makes following up on tickets easy

Inconvénients

I think the only con is that Playvox is not the most affordable option.

Avantages

Playvox has made a great impact on my career growth here in Turo ( currentl company). This made track my QA score as well as my agents score real time. We're having 4-6 audits weekly and so far we haven't encountered any issues at all.

Inconvénients

I couldn't think of anything that I'd like least about Playvox since my experience in using this special tool is so far incomparable

Avantages

I really like using Playvox, I love that it is easy to get in and use. Playbox is equipped with the best tools to do quality analysis for agents and team leaders in the company.

Inconvénients

The only thing I do not like about Playbox is that when you have it in a window and you want to open it in another one it does not let you while doing evaluations.

Avantages

easy to get for every section in need to get the monitoring and valuation done

Inconvénients

to see my score in it if it not that good

Avantages

I like that it's way easier to evaluate peers through playvox than it was with our previous method. We can also make better data analysis, and the process is faster. Training people to use Playvox is also not complicated at all. It's also very easy to train people to use it, since the tool is pretty much straight forward.
Some wise guy said that the devil is within the details, and I really like the animation that appears when we complete the weekly workload! Clicking in evaluations we are able to access previous analysys and correct something that may be wrong, but I'll discuss that further in the next questions.
And even though few people within my organization use it, I quite enjoy the possibility of personalization, when you can put your picture in your profile.

Inconvénients

Sometimes I encounter some difficulties while looking for previous evaluations, but I'm already in touch with those responsible for playvox support in my company. That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use.

Avantages

First of all, I like this software because it's easy-to-use and UI friendly. I'll provide a feedback from two perspectives.

First when I worked as a customer service specialist. Playvox was used to track the cases we were handling and every mistake I made, was lesson for me. Auditors sent us detailed information about mistakes through Playvox and this software played important role in the process of improving my skills.

Second as an auditor and quality analyst - I mean, IT IS SO COMFORTABLE! You have many opportunity to track performances, for coachings, giving feedbacks. I definitely recommend you to use Playvox.

Inconvénients

As we know, nothing is perfect in the world. I have faced some bugs while creating filters, evaluating chats. We have reported it to the playvox support. Sometimes they need too much time, but they solve all the problems.