Playvox

Robust QA Framework Through Playvox

While we mostly use Playvox for QA purposes, our overall experience with the platform is okay as it does fairly deliver based on our use cases.

The best tool to monitor your business quality

I'm totally satisfied with the service.

Promising tool but not ready for global organizations disengaged team

Playvox is perfect for quality assurance between teams.

Great tool for keeping track of coaching sessions and do calibrations between teams. It is really useful for a team lead to keep documentation on their team members progress.

Playvox make our work life so much better.

Overall experience with Playvox is great since it helps us be better with our work and improved communication skills.

Playvox Review.

10/10. Playvox is a very useful product. It helps us to get our job done more easily and makes us more productive because we always save time using this product.

Playvox rocks!!!!

It is great and easy to use. We use it as a tool for monitoring client phone calls and providing feedback to employees. It makes everything easier since everything is organized.

My Review on this tool.

My over all experience on this tool was very satisfied i will recommend this.

Playvox helps us review the quality of each interactions that agents have

My Playvox Experience

I'm glad that we use Playvox specially on reviewing our interactions with our customers. It provide detailed answer on what we need to improve as a call center agent.

Best software to keep track of company's quality!

Easy to use

Evaluating made easier

We spent valuable time with our previous quality assessment method, and playvox was basically a revolution inside the company. It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad. We recently more than doubled the number of people evaluating their peers, and it was a smooth process. Some doubts naturally came, but within a couple of days everybody was able to use the tool in a proper manner.
The integration between Looker (our data tool) and playvox allows us to measure our team regarding quality of the analysys, our previous methods made data handling very difficult. Not to mention playvox's own graphics and collection of data. The "reports" part in Playvox is also really helpful in determining the total of evaluations per team in a time period. By using this tool we can reassure the team that every evaluation is being done properly, in the right numbers and in a timely fashion.

Efficiency and relevance in customer engagement.

My experience in this software is outstanding so far.

Playvox - The real-time monitoring system

Overall its the best software to use..!!

Business Pro tool

Amazing experience

The Quality Monitory Solution

We make quality monitoring more dynamic and automated, facilitating processes and improving our processes and making them more agile.

Best Quality Tool

This is the best software to ensure the best quality and performance of my team

playvox is such great tool for evaluating the performance

My experience with Playvox

My overall experience with Playvox is positive -- we can generate reports to guide our Training team and improve our Customer Support.

PlayVox Review

We're using Playvox for submitting our evaluation, coaching, calibration, etc.
so it been easy to track the performance for each one in our company, and all of the data are compiled.

The best way to master your Quality processes

Awesome,I do like it , it is the best way to master my quality process and help my business to deliver great customer experience

Almost perfect

All good. Smooth and reliable

Clear and Easy

This is an very easy and understandable application which is showing performance on daily weekly and monthly basis also i can see whole record of performance

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