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Ewa
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/04/2024

iContact: Email Marketing GURU

Avantages

It is way too easy to create and customize marketing emails with iContact.

Inconvénients

I have used iContact for an extended duration now and it barely fail to accomplish my needs.

Christine
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 20/12/2022

Helps to Simplify Email Marketing

My overall experience with this product has been positive. The customer support is good, and the product is fairly easy to use. While it lacks some of the features of Pardot, it adequately meets our needs as a mid-size company.

Avantages

IContact is a program that I use to create email templates. It is easy to create and modify templates using this program. It also integrates relatively well with Salesforce and is a much less expensive option than Pardot. The platform is easy to use and metrics are clearly displayed. The ease of use (meaning creating templates is much faster and more streamlined) is what I like most.

Inconvénients

Templates are created with lots of extra lines and blank spaces, meaning I often have to remove those before I'm able to use iContact with Salesforce to send to effectively send an email to a list.

Réponse de iContact

Thank you for your honest review. We will be sure to pass along your feedback to our product team.

Répondu le 04/01/2023
Sam
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
5

5
Publié le 04/04/2018

We love iContact!

Avantages

Functionality is straightforward but very adaptive, meaning that you can get a whole world of things done.

Inconvénients

I find the system can be a little clunky and sometimes slow when loading large lists or hefty workflows.

Réponse de iContact

Hi Sam. We're so glad that you're enjoying iContact and that we're able to help you with your business needs. Providing a pleasant, easy-to-use experience is our goal. We also appreciate your feedback on the slower load times you're experiencing. Please don't hesitate to reach out to our support and services teams if you continue to experience this. We're always happy to help!

Répondu le 20/04/2018
Sheila
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/04/2018

I have been a faithful IContact customer since 2008 because it's easy to use and affordable.

Avantages

We send attractive/good looking emails without being marketing experts! There are options for using templates or creating your own look. It's a great value, with great customer support.

Inconvénients

There are limits to the number of images that can be held in the software. We like to re-use old images and bring in new ones, too.

Réponse de iContact

Thank you for your review, Sheila! We're so happy that we've been able to deliver so much value for your company. Our team is always looking for ways to enhance the product offering as well, so we really appreciate your feedback around image limits. We'll keep this in mind as we continue to evolve the platform. Finally, THANK YOU for being such a loyal customer of 10 years!

Répondu le 23/04/2018
Sherry
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 30/06/2022

Great for Small businesses

Avantages

Ease of use and ability to set up quickly.

Inconvénients

Designing efforts sometimes seem limited.

Réponse de iContact

Sherry, Thank you for your great review!

Répondu le 01/07/2022
Tara
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
2
Support client
4

3
Publié le 09/04/2018

Much improved since previous version.

Great tool in general to reach large current population and provide timely welcome to those who have recently joined our organization.

Avantages

delivery speed- Mass emails are sent and received very quickly and I appreciate the ability to schedule them based upon our audiences preferences.

Inconvénients

Still glitchy- formatting does not respond to edits consistently and in some cases, will not take at all.

Réponse de iContact

Hi Tara, and thank you for your review! We're glad to hear that you are happy with our quick delivery speed. Getting messages out to your audience in a timely manner can be key to a successful marketing campaign. We also appreciate your feedback regarding formatting in the editor. This is can be caused by copying and pasting content from a source outside of iContact. Not only is the text itself copied over, but also HTML on the backend, which results in formatting inconsistencies. We will take your feedback into consideration as we continue to improve upon the new email editor. Thank you for being a loyal customer!

Répondu le 27/04/2018
Angela
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
4

5
Publié le 07/09/2018

Old Format is Great

Overall, iContact has really helped me to expand my practice by being able to send regular monthly newsletters to my clients. Customer service is generally excellent, although I have gotten a few people from time to time that have been less helpful. If you get the right person, they will go above and beyond to not only resolve the issue, but to educate you on related technical matters that "teach me to fish."

Avantages

The old format (which you can still access) is very user friendly, with ability to cut and paste and upload photos. Anyone with basic word skills would be able to utilize this program. The newer format I'm not much of a fan of, however. Luckily I can still copy and modify the older templates, and the customer service is quite helpful.

Inconvénients

The newer format seems super confusing to me. I've tried a few times, but it's too big a jump in my skill set for me to make much use of.

Naomi
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 10/04/2018

Easy and fast to use

ease in contacting people

Avantages

ease in reaching large numbers of people, being able to track who is opening my messages and clicking on links.

Inconvénients

i often type the same unusual words and repeated email addresses and there is no feature to allow icontact to 'learn' and remember them.

Angela
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 07/09/2018

iContact Email Marketing Review

I do like it.

Avantages

I do like being able to create emails. Once you understand how to work the software.

Inconvénients

There are still many things I am not familiar with which seem a bit confusing.

Lindsey
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/12/2018

Love the unlimited sending

Avantages

Love that there is unlimited sending!!!!

Inconvénients

Nothing. It's inexpensive and easy to use, too.

10 avis sur 10

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