UserWay Accessibility Widget

Avantages

I love simple and powerful solutions. Once I discovered the UserWay I haven't looked any other way. I love that by just adding my website link in the search bar and pressing click, within a fragment of time, I am informed about the state of my website when it comes to the legal requirements. The Accessibility Widget it's an incredible, diverse tool, so easy to implement even when you're not tech-savvy and for me there is still so much to explore. Love it!

Inconvénients

I have no complaints at the moment. I think the UserWay team is doing an incredible job so am happy to recommend the service/tools further.

Avantages

Very easy to install and use. My clients are super happy

Inconvénients

The price could be a little less. Other than that there are no complaints

Avantages

UserWay Accessibility Widget is a game changer. For us it was super easy to set up, install, and it's been up and running since 2023 without issue. The live chat support is incredibly knowledgeable, quick with their response times, and always makes sure to go the extra mile in completing our requests timely and correctly. The features and options within UserWays accessibility widgets are the best I've found. Their seamless integration with my Shopify store makes them the best of the best.

Inconvénients

I sometimes find that I get decision paralysis and the amount of options they offer within their widgets gets a bit overwhelming.

Avantages

The widget provides a quick and easy way to access various accessibility tools without needing to navigate away from the current page or install additional software.

Inconvénients

While the widget offers various customization options, it may not fully meet the needs of users with more complex accessibility requirements, who might prefer more tailored solutions.

Avantages

Visually, I think the widget is really appealing on our homepage, and it doesn't feel intrusive to your overall experience when interacting with the website, while also providing functionality and accessibility to users. I also enjoy the customization options within the management tab, such as color, icon appearance, and button location. Additionally, the options provided in the trial version of the app go above and beyond some of the other accessibility widgets that we tested.

Inconvénients

I initially had some trouble successfully signing into the widget on our WordPress site. It said that the user that downloaded the plugin was Team [sensitive content hidden], and I was unable to make any changes through our dashboard, and on a few occasions, I got a notification that there was an Account ID Mismatch, which caused us some trouble. Luckily, I reached out to a UserWay customer service representative, and they assisted me in resolving the problem quickly and efficiently.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

I preferred the look and usability of UserWay more so than the others that we tested, and the trial version was more comprehensive than other ones.

Avantages

I used to think that all these widgets were the same, but after trying two of their competitors and being unhappy with their usability and the company's support, I gave UserWay a try.

Three years later, I still use them, which says a lot.

The other big plus is their excellent support. I have always had a good experience with them if I had an issue.

I highly recommend them.

Inconvénients

I find the pricing delta between their smallest package and the one above it to be too large in price and page views. I wish they had one more pricing tier between the two. That's the only con I have.

Avantages

What I like most about the UserWay Accessibility Widget is its ease of use and seamless integration into our website. The widget provides a wide range of accessibility features, ensuring our site is more inclusive. I particularly appreciate how customizable the widget is, allowing us to match its appearance with our site’s design while providing essential accessibility tools.

Inconvénients

The one downside I’ve noticed is that some advanced customization options require a paid plan. While the free version is quite powerful, it would be great if more customization features were available without upgrading. The initial setup can also be tricky for those without technical experience, though the support team is helpful.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

I chose the UserWay Accessibility Widget because of its robust features and ease of integration. Compared to the alternatives, UserWay offered more flexibility in customization and a user-friendly interface that required minimal technical expertise to implement. Additionally, the transparency and clarity of UserWay's pricing and features were more appealing, making it the best fit for our needs.

Avantages

Technical Support was the best thing that I liked about Userway. Their efficiency and attitude to solve the issues reported are much appreciated.

Inconvénients

Pricing is still a bit on higher side. There are features that we dont use. May be if there are some flexible pricing based on unused / not needed features, it will be great.

Avantages

Their customer service was outstanding. I needed initial help installing the code on our website and they provided great videos and instructions on how to go about it. Something I thought would take me hours only took me a few minutes due to their service.

Inconvénients

I wish that beforehand I knew about the shopify (backend system we use for our website) app for UserWay because I would have been able to download the code easier. That is more of a shopify issue and not Userway.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

Pricing was huge. AccessiBe pricing was based on pages and not page views. We barely hit the higher end of page counts that bumped us up to the next paying level which was $1,000 more. As a small business we could not afford that.

Avantages

Quick, simple and user friendly. Accessibility shouldn't be an issue in this day and age, and Userway makes it easy.

Inconvénients

Placement on mobile - it an be difficult to navigate the best placement of the widget Icon on mobile interface

Avantages

We appreciated the widget’s ease of installation, customization, and reliable performance, along with its competitive pricing compared to options like accessiBe.

Inconvénients

The main drawbacks were delayed and unclear customer support, frequent changes in account managers, and a portal UI that could be more intuitive.

Alternatives envisagées 

accessiBe

Pourquoi choisir UserWay Accessibility Widget 

We switched from accessiBe because UserWay's widget offered more reliable performance at a competitive price that better suited our needs.

Logiciel antérieur 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

We opted for UserWay instead of accessiBe because it offered extra features like more frequent compliance scans, was simple to set up, and came at a more competitive price.

Avantages

The installation process was seamless, even for someone with limited coding experience. The widget provides a straightforward interface where I could easily embed the generated code snippet into my website. The step-by-step instructions were clear, making the entire setup process efficient and hassle-free.

One of the standout features of this widget is its commitment to compliance with accessibility standards. It not only meets but exceeds the requirements laid out by WCAG (Web Content Accessibility Guidelines). The widget ensures compatibility with various assistive technologies, making my website accessible to users with disabilities. This commitment to compliance gives me peace of mind, knowing that my website adheres to the highest industry standards.

Inconvénients

The user interface of the widget dashboard is intuitive and user-friendly. Navigating through the settings and customizing accessibility features is straightforward. However, there is always room for improvement, and a minor enhancement in terms of organization and layout could make it even more user-centric.

Avantages

I appreciate the versatility in feature offerings and accessibility within the widget itself!

Inconvénients

I wish that users could have flexibility in moving the widget on their screen so that it does not hinder their website experience or block content viewing.

Avantages

The way that the app is easy to set up, and instantly has features for all types of accessibility needs.

Inconvénients

the only thing I cna think of that I would change is let me have my CRTL+U back! As a web designer I use the CTRL+U as a shortcut to see the code parsed in the web browser, but it is now a shortcut to open the app. Seriously it's not an issue, but that's the only thing I would change!

Avantages

It is easy to spot and use on the page- especially desktop

Inconvénients

I don't think there's anything we dislike, and we've never received any complaints. I would like it if it had reports on how many times it has been used.

Avantages

The widget was super-easy to implement, which was important for my company, because we manage about 50 different websites.

Inconvénients

Honestly, I'd be hard pressed to find something that I didn't like about the widget.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

Good reviews, great feature set, competitive pricing.

Avantages

Ease of installation via Wordpress across our entire website.

Inconvénients

I appreciate that the widget needs to be easily recognizable for those who have accessibility needs, but the widget design breaks with the overall aesthetic of the rest of the website.

Avantages

I LOVE how easy it is to implement onto our website!

Inconvénients

I wish there was a way to change the color of the widget to match website theme colors.

Avantages

The UserWay Accessibility Widget is incredibly easy to implement and ensures accessibility compliance seamlessly across different platforms. I especially appreciated the responsive and helpful support team—they were quick to assist and helped me solve my issue efficiently. The widget’s wide range of accessibility features makes it a comprehensive solution for creating inclusive web experiences for my virtual events.

Inconvénients

I initially had trouble setting it up with a PWA, but it turned out to be a mistake on my end. Once configured correctly, it worked perfectly, and I have no issues with the widget itself.

Avantages

The customer service when setting up and ease of use. No code. Very simple and gives great accessibility to our website.

Inconvénients

I did have a few problems at the beginning with getting my billing info in correctly, but the customer service is great and they fixed it.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

I really liked the customer service team and felt that Userway gave more value for the price

Avantages

UserWay was the very first plugin that I used to allow my clients to have an ADA Compliance website in 2017, and they've only improved over the years. Plus helping you with the cost should any legal issues arise is very attractive.

Inconvénients

Nothing. I use this widget to offer ADA Compliance to my customers as well as offering a paid option. I guess the only thing I'd say that's a con is the logo for UserWay is still displayed when I have the paid version.

Avantages

The opportunity to allow the user complete control is empowering!! Whether it's a long-term disability or maybe a bad headache, the user can modify the experience to meet their needs. I run my own business and every dollar spent is a thoughtful investment. This is by far one of the best investments!!

Inconvénients

I cannot sign up for a tutorial until July, but I wanted to get this going now. That being said, it was unclear that my laptop and phone would offer some different features. I wish ADHD were one of the features on an iPhone. We have more emerging adults who use phones vs laptops, and this would be a helpful feature, especially for the clients I support.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

For $10 more a month, UserWay provides more language options. I'd prefer to think big and inclusive when it comes to offering mental health group options.

Avantages

It is easy to install and maintain. This not only provides a HUGE benefit to end users but to the web developers and businesses they support.

Inconvénients

There really isnt anything that I can think of that I dont like.

Avantages

Easy installation, reliability, and price.

Inconvénients

Leaving blank. I have no issues with the widget.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

Price. That's all, but this field has a minimum of 40 characters.

Avantages

Pricing is excellent. Our previous accessibility vendor changed their pricing structure which raised our costs by 10x.

Onboarding was seamless.

By far the best customer support I've seen for an accessibility company as well.

Inconvénients

The inability for the automatic compliance website checker is a con.

Avantages

It was beyond easy to add to the site. It is also easy to move around and use overall. Great value for what it does!

Inconvénients

the dashboard can be a little confusing to navigate.

Avantages

Easy to install, remediates many issues automatically, includes issue reporting, support was quick and helpful

Inconvénients

issues that require manual remediation are not displayed in context, only page URL is provided--unless I am overlooking something

Avantages

As a developer I like that it can be customised to work seamlessly with the application UI, it’s noticed but not in the way.

Inconvénients

As a developer we wanted to be able to have it available in a test environment, but this requires additional payment. That was not convenient.

Avantages

I don't know a lot about the widget but I can tell you that Mr. [sensitive content hidden], who I chatted with, was a top notch associate!

Inconvénients

There wasn't anything I did not like, Mr. [sensitive content hidden] was the best chat agent with whom I have ever had the pleasure of working!

Avantages

Easy and affordable way to become compliant!

Inconvénients

I have had no issues with the UserWay Accessibility Widget.

Avantages

It is easy to use and a great upgrade for any website. We have clients that speak/read a variety other than languages than English.

Inconvénients

More design options might be helpful for some.

Avantages

The Widget is easy to use and understand.

Inconvénients

I only wish there was a guide to walk you through what needs to be done.

Avantages

It is easy to set up and has a very attractive and flexible presentation.

Inconvénients

I'm not sure I can think of anything I didn't like at this time.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

I like the ease of use of UserWay and the excellent technical support I have received in the past.

Avantages

The widget was easy to install and I appreciated the range of accessibility features offered. It helped me make my website more inclusive for users with disabilities. I found the widget to be user-friendly and effective.

Inconvénients

Nothing specific, it was generally helpful, No major issues encountered, only one thing maybe you can consider later is to allow updating some configuration/options in it, instead of making the client call you every time they need to change some configuration

Avantages

It performs as promised, specified what needs to be done.

Inconvénients

It pops up each time the page is refreshed with even a simple change.

Avantages

The UserWay accessibility widget helps us take care of our client's requirements relating to accessibility compliance.

Inconvénients

Integration with our current product offering has been cumbersome, yet I have to say that it has been absolutely worth it.

Avantages

It's extremely easy to install and use. Customization of the widget icon and color are also a great feature.

Inconvénients

Some of the customization, specifically control over what functions appear on the main menu, is locked behind the next pricing tier. It would be nice if those options were available on first paid tier.

Alternatives envisagées 

Equally AI

Pourquoi passer à UserWay Accessibility Widget

I just liked the UserWay product better. The sales person I spoke with also gave me access to the Pro version for free, which really helped make my decision.

Avantages

El widget es muy fácil de usar y es funcional. La atención por el chat es muy eficiente y oportuna, aunque no hablan en español, hoy en día eso no es problema con el traductor. Son muy claros y amables. Muchas gracias.

Inconvénients

Lo encuentro bien, me gustaría poder entender mejor las estadísticas. Pero realmente es una buena herramienta.

Avantages

I was able to personalize the interface and adapt it to the tools we need the most in our website as our users are visually disabled or low vision users, this way we were able to adapt it to the needs of our website users . For our type of business is important as a low vision optometrist as our website users are full users of most of the tools found in User way such as Contrast, Increasing fonts, and voice reading.

Inconvénients

Most of the tools are very useful however on some images when we do have inverted contrast colors it kind of keeps it similar. other than that is fine.
I didn't know we can integrate with other platforms I wasn't aware of that

Avantages

It makes things very easy and caters for many needs and abilities.

Inconvénients

Need a way to highlight the translations abilities as some people requiring translations wouldn't identify with the icons on offer

Avantages

We love the ability to quickly change settings, and offer additional services through the widget.

Inconvénients

I don't like the fact that you need to open the widget to change languages. It is not intuitive to open an ADA widget to select a language. I feel we could be selling this feature more as an add-on if we could toggle it from outside the widget.

Avantages

Feature parity with other accessibility providers, easy to use dashboard, quick chat support

Inconvénients

Installation seemed easy with the simple script, but we use GTM and had to contact support to get those instructions after a botched launch

Avantages

I personally enjoy the easy to use widget that UserWay provides

Inconvénients

There isn't anything I don't like about it.

Avantages

We endeavor to be a catalyst for learning, growth, and belonging for people of all abilities everywhere. In this regard, being accessible in all that we do is so important as we grow our outreach.

Inconvénients

There is a learning curve to navigating the website however, that could asl be chalked up to "operator error" as I'm new to the platform.

Avantages

The widget is everything that I was told. It is easily accessible and one click is all you need to get going what you need.

Inconvénients

At the moment, I haven't placed my finger on anything I consider least about the widget. Everything is great and I'm satisfy.

Avantages

easy integration
saving time and costs
outstanding service

Inconvénients

Initially there were a few problems with Cookiebot, but they were solved very quickly by UserrWay.

Avantages

It is easy to install and set up and seems to be easy to use by the User. The customer service so far has been stellar and I appreciated the onboarding call and quick support I received with an account query.

Inconvénients

We haven't used it long enough to gauge this.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

We chose UserWay because of the price point which included a non-profit discount, the customer service and the overall look and feel of the widget.

Avantages

Many of our clients in healthcare serve vulnerable populations including seniors and those with disabilities. Userway plays an important role in reducing barriers to these populations in the community, by making the websites promoting valuable services accessible to all.

Inconvénients

The hundreds of strange/unrelated websites that appear on my list of sites.

Alternatives envisagées 

accessiBe

Pourquoi passer à UserWay Accessibility Widget

We liked the integration to Duda, which is our web CMS.

Avantages

Easy to use and provides valuable services.

Inconvénients

The overall experience was positive. I don't have any negative to report.

Avantages

I like the extensive amount of features, all for a good price. It's amazing for inclusion.

Inconvénients

There's nothing we don't like about it! The only thing we can suggest is affordability, as we are a non-profit charity.