Jamf Pro

Avantages

Facilité de prise en main de la console. Facilité d'intégration des Devices

Inconvénients

Pas de remarques, l'utilisation globale nous convient.

Avantages

Les possibilités de paramétrages et le déploiement zéro touch

Inconvénients

Le nombre de fonctionnalités rend le logiciel touffu et parfois on peu s'y perdre. Il faut être organisé

Avantages

la simplicité du produit ainsi que l'interface.

Inconvénients

aucun pour le moment car je suis un utilisateur débutant

Avantages

Facile à mettre en place et encore plus à utiliser.

Inconvénients

Les solutions Jamf ne présente pas de défaut

Avantages

Exceptional ease of use. I think the interface is very user friendly. Device enrollment, app deployment and updates is very simple. If I encounter an issue, the customer service is also very exceptional.

Inconvénients

Really the only two dislikes I have is the apps not updating with me forcing the update and the price. We are not a large company with under 300 iPads/Apple TV's deployed, but the price is a bit much. The cost/benefit ration is not there.

Alternatives envisagées 

ManageEngine Mobile Device Manager Plus

Pourquoi passer à Jamf Pro

The ease of setup and use was what we needed at the time of deployment. We needed something rather quickly and jamf fit the bill. Grant the cost was a bit more, but we do like the options we have.

Avantages

The advanced device and app management features allows us to keep our fleet of Apple devices up to date in every way. As a healthcare organization, JAMF allows us to not only stay secure, but also to stay mobile!

Inconvénients

JAMF is packed full of great features, but I would like to see an inventory collection setting to show whether or not an app is managed or unmanaged in reports.

Avantages

Great management tool for a system that was given to us.

Inconvénients

A little bit of a learning curve, but not too bad.

Avantages

The ease of use and robust features make managing our Apple devices efficient.

Inconvénients

The interface could be more intuitive, and some functions are not as streamlined as we'd like.

Avantages

Jamf has enabled us to manage out fleet of staff and student Macs with ease, offering super support for day-1 features every year, and smoothing out all sorts of device restriction/interaction scenarios, along with app deployment

Inconvénients

The interface was a little clunky at the start, and we had some teething issues with device connectivity, but these issues have all gone away in recent times.

Avantages

Jamf Pro is an amazing tool to administrate Macbooks or any Apple Devices, it has a lot of feature to do so.

Inconvénients

Unfortunately there are not that many options to integrate things and it is a bit pricey.

Avantages

Strong feature set for enforcing security compliance, performing IT asset management and lifecycle, and device management. Very feature rich and continuing to add more with things like the now solid Jamf Protect suite. Easiest Mac MDM to hire IT engineers to management, lots of Jamf talent out there.

Inconvénients

User experience is pretty dated at this point, which can be a bit of a barrier to usage outside of IT teams. Reporting capabilities could use some additional polish.

Alternatives envisagées 

Kandji

Pourquoi passer à Jamf Pro

Much easier to hire talent experienced with Jamf.

Avantages

I like how you can manage all MAC devices from one console. It allows you to push configuration and security policies.

Inconvénients

It can take some time to learn how to use the features and setup the policies you want to use for groups of machines.

Avantages

Being specifically tailored for Apple devices, it ensures a full compatibility with these devices and optimal functionality.
It is complete and offers scalability and automation features, making the human job quicker and easier. It has a user-friendly interface, allowing to understand quickly what is the status of the device environment.

Inconvénients

Its initial setup management is quite time and resource consuming, but it is normal if you adopt it in a large environment.
Being Apple centric, on the other hand, even if it allows this full compatibilty makes it not always adoptable in any company, which may have not only apple devices in its environment.

Avantages

- Perfect product for all MAC IOS management and monitoring.
- Highly secured environment full of authentications and timely updates.
- Support team is so knowledgeable and helpful with instant responses.

Inconvénients

Little costly and performance barriers noticed.

Avantages

Jamf Pro makes managing 10,000+ iPads and 1,000+ MacBooks as easy as could be. From being able to control mass devices and send remote commands, to scoping out important apps to select devices, JAMF has something for everyone. Jamf also has an expansive online community, JamfNation, that helps a great deal when looking for an answer.

Inconvénients

There isn't much bad to say about Jamf Pro. There is a bit of a learning curve and their training classes can be quite expensive, but once you have the knowledge it is quite easy to use.

Avantages

One of the aspects I liked most about Jamf Pro was its robust and comprehensive mobile device management (MDM) capabilities. The software provided a centralized platform for managing and securing Apple devices, making it easy to deploy, configure, and monitor devices at scale. The ability to enforce policies, distribute apps, and remotely troubleshoot devices significantly streamlined device management processes.

Inconvénients

One aspect that I found less favorable about Jamf Pro was the learning curve associated with its advanced features and configuration options. While the basic functionalities were straightforward, fully utilizing the more complex capabilities required a deeper understanding of the software and its settings. Providing more accessible documentation or resources to guide users through advanced configurations would be helpful for maximizing the software's potential.

Avantages

Device management ,Single sign on, Patch manament,Inventory management,Authentication management

Inconvénients

User interface feature should be improved.Approving device should be improved.

Avantages

Day 1 support of all Apple releases, full roadmap compatibility with Apple, and dedication to the integration of Apple products at the enterprise level. It has allowed me the flexibility and capacity to provide a truly world class user experience without the world class investment and effort.

Inconvénients

It certainly could have better remote support features. It HAS remote support, but really only on the local network. Mind you, I don't really need additional remote support capacity, but it would be nice.

Avantages

Jamf Pro enables us to setup student devices to conform to our educational needs and to help assure students have a safe, reliable, relatable experience using iPad technology. Once your initial setup is complete, making changes is relatively easy, even for someone with a very modest technical background. When JAMF help is needed, it is readily available and reliably correct.

Inconvénients

My biggest "complaint" is that when setting up classes it is necessary to individually add or delete students from each class. It takes a lot of time each summer to update all the classes.

Avantages

The completeness of features - just about anything you can do with an Apple device, you can do with Jamf. I don't have to worry about not being able to do something, including on the day new software is released.

Inconvénients

The learning curve is high - I would be struggling if I hadn't taken the Jamf training courses (200 and 300). I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100.
Sort of related is the support for legacy features/systems - it can be hard to tell what is relevant, such as when you type 'sudo jamf help' - there is a lot there that you'd never use.

Avantages

What I love most about Jamf is the ease of use. The first couple of iterations while workable, did not do what we needed in the education field. What was the saving grace, was the customer support. They came up with work arounds for us until IOS 10 hit. This makes adding software to our district IPads a snap as well as policies for the student use. As for support, I ALWAYS get someone who contacts me within a couple of hours of submitting a ticket.

Inconvénients

My main problem is that there is no find my device or location tracking as with other MDM's. We have thousands of student IPads and a lot of disappearing on a daily basis. This would be a great feature to have.

Avantages

Fairly easy to figure out what it takes to make it work if you are of average intelligence for this sort of thing. In my case, it was difficult, until I figured it out. Patch management was the priority for us and it turns you have to be a little creative in trying to get the information extracted from the Macs (depending on the application) in order to determine if it needs to be patched. In another words, it's not as turnkey as much as I was led to believe. Support at JAMFNation is fantastic. Those folks have tackled most of the problems and that's where I located the scripts and other nuances required to make it work. No other resource like it. Newbies and super rockstars all contribute to make things work. JAMF staff also helpful. Make sure you contribute too!

Inconvénients

For me personally, the required Jumpstart training you need to purchase didn't work so well. Did not know enough about what I was doing to ask intelligent questions. After the training, fighting the learning curve began. There are no step-by-step procedures (or friendly user manual) to help a newbie get the system up and running. Mind you I say this as a complete novice and not a very smart one at that.

Avantages

The builtin capabilities of Jamf Pro, combined with the flexible API and strong community make it the ideal tool for managing Apple devices. The support is top notch, and they are always adding value to the product.

Inconvénients

I have not encountered any issues that Jamf support hasn't been able to resolve.

Avantages

Wonderful user interface makes it easy to manage and deploy apps to devices, setup configuration profiles, and organize your inventory.

Inconvénients

There will be a learning curve for anyone unfamiliar with MDM and trying to build an environment from the ground up can be time consuming

Avantages

Jamf Pro works really well for managing a fleet of MacOS and iOS devices. The management console is easy to navigate and the feature set is clear. The ability to segregate administrators by using Sites is a nice feature for us. Integration with Apple's services is quite good and easy to maintain. We split our infrastructure across multiple hosts (database on one machine, a management point is on one host, the managed devices on another) is key for us. Also nice that the infrastructure runs on multiple OSes, we run ours on RHEL.

Inconvénients

The issue was related to communication and to bug checking during an update. One update broke access to Active Directory based security groups. This broke many of our workflows for distributed administrators. Customer support was good for initial triage, but follow-up communication was poor. The issue was fixed in two later updates but we were not told that the issue was fixed. We thought it had been fixed but we had to call Jamf and explicitly ask for confirmation. Would have been nice if Jamf had proactively followed up on a support case to let us know the problem was resolved.

Avantages

It's terrifically easy to use. The absolute best thing about it, however, is that other people think I'm a wizard at how quickly they get results when they need something. They can literally request an app and in most cases have it assigned within less than 2 minutes of me getting notification.

Inconvénients

The Java component. I know it's necessary for some reason or another, but java has been an absolute terror for us in the district for various reasons (not all related to Jamf). That said, yesterday our java version on the JSS server updated all by itself and things went south very quickly. A quick support chat session with Jamf and we were back up and running after reverting to the old java.

Avantages

- Managing multiple Mac systems is as easy as saying 1, 2, 3
- Easy and fast agent installation over network
- Useful dashboard with all the metrics you need
- Easy to learn, you'll be up and ready in a blink of an eye

Inconvénients

- I wasn't the one that made the call to buy this solution, so I'm not sure of how much does it cost to my company; however, I was told that it isn't cheap
- Nothing else I can think of

Avantages

The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.

Inconvénients

I would like to see some cross referencing. For example, how to know if a Smart Group is actually being used in a scope of an application, policy or configuration profile.

Avantages

Jamf Pro is easy to use, quick to setup, priced right, and is almost an industry standard. The community forums are extensive and helpful. Their support and service people are always a pleasure to work with. The advanced training courses are also really great, and the instructors are extremely knowledgable. With Jamf Pro we are able to easily manage and deploy macOS devices in our company quickly and without much hassle. All MDM & profile features are easy to setup. Advanced scripting available too. Inventory control and reporting is fantastic. Everything about the system is both high-quality, advanced, yet easy to use.

Inconvénients

A few minor issues around FileVault and Firewall controls, as well as a strange bug around mdmclienterror that has a few of us really perplexed. However, these issues seem fairly specific and are usually worked out with a little extra work and support from Jamf.

Avantages

Ease of use
Perfect integration with Apple
Timely Updates

Inconvénients

I would like to be able to put devices into specific buckets like AirWatch

Avantages

Ease of use and management of devices as well as computers. Configuration roll outs, software roll outs, self service options, inventory management, report management and much more

Inconvénients

lots of overhead and training is necessary but as you get more training these cons disappear before your eys.

Avantages

Deployment of Jamf Pro finally gave us visibility of IT assets that had previously been categorized as ghost IT. We were given the ability to see, fix, and control devices that were not available to us and now we are working towards achieving compliance standards for security and patch management.

Inconvénients

This is not Jamf specific, but we did not have as much input on implementation and customization as we would have liked. Sales guided us towards an out of the box deployment.

Avantages

Very reliable and secure option for Mac OS...Very affordable for the features it provides and great management

Inconvénients

It can become confusing initially and can cause troubleshooting because of overlapping services

Avantages

I appreciated Jamf Pro's user-friendly interface and robust features that streamlined device management. It made tasks efficient and offered great control over our Apple ecosystem.

Inconvénients

Although generally satisfied, one drawback was the learning curve for some advanced features. Additionally, occasional updates caused minor disruptions in our workflow.

Avantages

The software provides excellent device management capabilities and simplifies the process of maintaining Apple products.

Inconvénients

The interface can be a bit overwhelming at first, and it takes time to fully grasp all the features and functionalities.

Avantages

The ease of device management and automation tools make my life easier.

Inconvénients

The interface can be overwhelming for new users and requires time to get used to.

Avantages

Integration is very simple. Knowledge base support and customer support.

Inconvénients

Pricing and small learning curve. Challenging in a small start.

Avantages

It makes getting remote assistance very easy for me as an end user

Inconvénients

Seems to run in the background a lot and use a lot of CPU time, especially in conjunction with Chrome; sometimes my (not new) MacBook heats up from it.

Avantages

Easy to use and understand cloud management of corporate devices. Highly customisable to your own liking making zero touch deployment on all our devices possible. Distributing, updating and maintaining software packages (albeit with the help of 3rd party solutions) is easy and helps to keep your devices up-to-date and safe.

Inconvénients

Patch management should be made easier. The app catalog area seems to be more of a beta instead of a polished product.

Alternatives envisagées 

Kandji

Avantages

Jamf Pro is a highly commendable mobile device management solution that offers seamless MDM integration. Its unobtrusive process makes it an excellent option for businesses seeking to maintain smooth workflows. The platform also facilitates easy enforcement of IT policies, making it a suitable choice for companies striving to ensure compliance with their policies. Furthermore, Jamf Pro is particularly adept at handling mixed deployments of company-owned MacBooks and BYOD iPhones. All things considered, Jamf Pro is a first-rate MDM platform that delivers exceptional value and performance.

Inconvénients

My only major gripe is that the client software is a bit clunky, especially where non-technical users have to choose what to download from an app library.

Avantages

The possibility to work seamlessly with all the Jamf products and the possibilities to manage Apple Devices with all the features that we need.And especially the security focus Jamf has.

Inconvénients

It is sometimes difficult to get the right support tier when we have a problem.

Avantages

Grosse Vielfalt und 0-day support. Integration von zahlreichen AddIns.

Inconvénients

Viele verschiedene PortaleSupport ist etwas mühsam

Avantages

Jamf Pro ist perfekt für den Schulbereich. Es bietet sehr viele Möglichkeiten um alle Apple Geräte eifach und übersichtlich zu verwalten.

Inconvénients

Gewisse Einstellungen (z.B. die Konfiguration der App Store Apps) müssen für jede App einzeln gemacht werden, was zu sehr vielem Geklicke führt. Es können keine Mehrfachanoassungen gemacht werden.

Avantages

Webinterface erleichtert die Bedienung. Hohe Verfügbarkeit der Jamf Cloud. Grosser Funktionsumfang. Tolle Zusatzfunktionen.

Inconvénients

Activation Code muss Manuell geändert werden, trotz Cloudversion von Jamf Pro. Accounts auf Webseiten etwas unübersichtlich.

Avantages

Thorough training and certification programme, very responsive and helpful user community (Jamf Nation), still probably the most powerful mobile device management solution for macOS/iOS-fleets

Inconvénients

sometimes not very responsive in the remediation of product issues, kinda pricy and feature-wise overloaded for average businesses without advanced requirements

Avantages

The way it integrates with Apple systems like DEP and VPP make it a truly unique product. Apple has created a secure "walled garden" for their hardware. Jamf is the only tool of its kind that has access into this walled garden. Being able to buy a Mac from our custom Apple store, ship it to a user, and have them set it up with Jamf...all without IT ever needing to touch the device...is amazing. It can do just about anything else you need it to: install software, block software, update software, set security settins, remote lock, remote wipe, notify users of important events, and of course much more through Self Service.

Inconvénients

It is a very robust tool, but you need to know how to use it. Many of the best features you do need to set up and build out. That can require some scripting or other technical details, or some administrative steps to work out with Apple and your local business representative. However, it is all very possible and you will get there.

Avantages

Jamf is a growing company with a great product and amazing support,
really listens to customers!
Pros: Jamf has been doing this the longest when it comes to Mac and
iOS device management. They are a relatively small, yet growing
company with Midwest values, that really cares about helping
organizations succeed with Apple.

They stand behind their product and their support is phenomenal! They
are passionate about giving back to the communities they are based in
(Chippewa Valley, Minneapolis, and offices around the world). They put
on the worlds largest user conference for Apple IT admins and they
have the largest user help knowledge base, jamfnation.com. They also
provide same day or prior support of major OS and iOS releases. They
are constantly refining the product and adding new features to it.

If you have an issue, Jamf support will bend over backwards to help
you, even if you're not a paying customer. They care that much about you
and the product. Also, the soon to be released version 10 will bring
many needed changes to the UI.

Inconvénients

Jamf Pro is not the cheapest, but you get what you pay for. For
instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs
and Apple TVs with a very small staff. The money we pay for the
solution is more than made up in the ability to manage all of these
devices successfully and with a limited staff. That being said, like
all software, Jamf Pro has issues. Sometimes these can be major
issues. However, Jamf is quick to throw dedicated support at these
issues and works hard to fix them. As mentioned above, they are
growing for sure and there will be some growing pains along with this
growth.

The update to the UI cannot come fast enough. Would like to actually
be able to pull usable metrics and reports from the product. The
logging errors could use more of an update or hotlinks to resolutions
(feature request maybe?), but this is more for on-prem hosting.
Overall though, it's a great product with a great company and team
behind it!

Avantages

Basic functionality works great and has many powerful features

Inconvénients

Many things that JAMF can do can only be done due to fellow JAMF admins providing scripts they have created themselves within JAMF Nation (which is an open source free blog site that JAMF manages). It is great but it is also sometimes a bit frustrating to have to dig into how to do this and that and that it is not just built in somehow.

Alternatives envisagées 

Kandji

Pourquoi passer à Jamf Pro

JAMF was purchased before I started at my current role. I would have picked Kandji if it were around at the time.

Avantages

Jamf Pro allows my team to manage our fleet for macOS, iPadOS, and iOS devices effectively. It builds on the groundwork laid by Apple, but executes it in a much more useful manner. The tool allows our users to be self-sufficient when it comes to application updates and installations because we are able to present a SelfService application with IT-approved and packaged software. We're able to use JamfPro to conduct audits on logged on users and time frames whe necessary. Enrolling new devices is seamless when paired with Apple School Manager (education) or Apple Business Manager (enterprise) and the Device Enrollment Program (DEP). Cloud hosted is the way to go with any MDM, allowing devices to reach out to the server anywhere from the Internet.

Inconvénients

The amount of work to deploy and make the product useful is a bit overwhelming. The company is constantly in a process of moving from their legacy Casper platform to the newer JamfPro platform, all while acquiring new components and rebranding them (JamfNow). Applications that were used to interact with the server are being retired, but not all at the same time, so there is a bit of confusion here. Also, I wish there was an easier and less time-consuming way of standing this up, as well as some pre-built tools.

Avantages

Jamf is a solid platform with an intuitive interface for managing your Mac and iOS devices. We use it for device and user-based app implementation and it is a smooth roll-out every time. They have a great support team to ensure that your Jamf instance is what you need it to be for your environment. The JNUC, user conference, is also a blast to attend.

Inconvénients

What I have found is occasionally, there is an issue we will find that has no solution, or we change what we are doing in a way that it becomes a non-issue before it gets solved. There have been 4 occasions in 9 years. 2 went away as mysteriously as they came. 1 became a non-issue when we changed our workflow. The last one I am still working through, which is where the wonderful support people come in.