Kandji

Avantages

The auto-app library makes app installation very simple. Custom apps are easy to set up and deploy as you would expect. Their support team is astounding. Their knowledgableable, effective, and quick! Using blueprints to group devices and deploy apps and settings is simple and straightforward.

Inconvénients

Kandji's method of deploying configurations and apps to devices is it's best, and unfortunately the most crippling feature. Blueprints can help organize systems but leads to some frustration when attempting to make a one-off commands. Creating views for your devices doesn't work as expected (although I'm told this is something they are working to improve). Auto-apps require installation if you only want to keep them updated (I'm also told a self-service option is in development that will resolve this).

Avantages

As someone who was no an expert on Macs, but needed a way to manage the handful we had in our inventory, this program has been a life saver. It saved us tons of time on setting up next devices, we are able to deploy consistent images to all users and keep workstations up to date on a regular basis.

Inconvénients

Some of the features can be complex due to Apple's security and privacy standards. I've found customer support to be very helpful when I got stuck on a feature.

Alternatives envisagées 

Pourquoi passer à Kandji

Avantages

The software was easy to setup but lacked the features required.

Inconvénients

They’re unscrupulous renewal process. Please check the small print.

Avantages

I love how easy it is to use and understand. To make changes is a breeze and their support team is TOP NOTCH. I've always gotten quick, personable & knowledgeable support. I like that the software is similar in how you would use as Mac - very intuitive and the interface is so beautifully simplistic.

Inconvénients

There isn't anything that really bothers me. I've had some challenges for sure, but when I reach out to support they always find the answer, even if they don't have the answer in the chat they get back to me via email in a reasonable amount of time based on the urgency of the issue.

Alternatives envisagées 

Pourquoi passer à Kandji

Avantages

I was shown the Kandji admin panel on my first day, having only seen the name in passing before, and was more or less told to just figure it out. I've opened my share of support tickets, but Kandji is so well organized as a tool that it's not scary at all to learn how to use. It has made plenty of my breakfix tickets take seconds to resolve, and where access control used to be a headache, it's made a no-brainer by Kandji.

Inconvénients

More a ding against Apple than Kandji, but in my experience, simultaneous app installation from Self Service doesn't seem to work - say you're waiting for xcode to install. You know it's ~14GB, but it's been stuck at 98.05% for two hours, so you're like, "okay, I'll just grab Chrome or something in the meantime," but you can't, because you started xcode first.

Alternatives envisagées 

Pourquoi choisir Kandji 

Pourquoi passer à Kandji

Avantages

As a smaller company without a dedicated IT team, Kandji makes managing our fleet of Macs simple. Transitioning from our previous MDM was straightforward and Kandji gives us the advanced features we need. I really like the in-built templates which gives you a configuration which is aligned to specific security standard, which can then be customized as desired. This allowed us to get up and running in less than a day. The software itself also feels modern - this comes across in the user experience and ease of use, especially when compared to other MDM solutions.

Inconvénients

As a relatively new offering, there are some features I wish were present - one example would be being able to assign an application to a single device without having to create an entirely new blueprint. To thier credit the Kandji team have acknowledged this and seem really receptive to feature requests.

Alternatives envisagées 

Pourquoi choisir Kandji 

Logiciel antérieur 

Pourquoi passer à Kandji

Avantages

I love their common-sense approach to everything. Their solutions feel less hacky than other providers I tried and they seem to be very in-tune with Apple. They clearly spent a decade or more managing Macs the hard way so they know how to make it easy for me, an operations person who wears many hats.

Inconvénients

I just have one feature request, and that's for Blueprints to be able to inherit from one another. Right now all you can do is copy. They're considering implementing it, which I imagine isn't trivial.

Alternatives envisagées 

Pourquoi choisir Kandji 

Logiciel antérieur 

Pourquoi passer à Kandji

Avantages

The support is excellent, and the white-glove migration was crucial to us. We were forced to switch from another cloud-based MDM provider during the middle of a pandemic while our fleet of nearly 200 Macs was scattered about the country and no option for in-person support for our users. Kandji's clever approach kept us safely managed until the moment of migration, and 98% of the fleet switched over with no manual intervention.

Inconvénients

There remain some management abilities we'd like to have, but generally those gaps come from gaps in the MDM protocol. Kandji is quick to embrace the latest and offer it quickly, including launch day support for macOS Big Sur.

Alternatives envisagées 

Pourquoi choisir Kandji 

Pourquoi passer à Kandji

Avantages

Kanji provides pro-level features without the complexity of other solutions. The flexibility they give you by offering robust out of the box functionality as well as the ability to build custom scripts and push out custom applications can't be beaten. They are also pushing out new features at an accelerated rate so it feels like I am adding new rules and apps for my users weekly.

For someone that is not as technical when it comes to writing scripts, their support has also been incredibly helpful. They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.

Inconvénients

The only area for improvement I would say is that the UI does not adapt well if you try to log on to the application from a phone.

Avantages

I like that Kandji notifies you when you are due for an update and the updates happen so quickly. I often dread updating apps due to the amount of time the updates take, but Kandji makes it quick and painless.

Inconvénients

No issues with Kandji. It's doesn't take up a lot of visual room and is subtle enough to not disrupt your work, no complaints!

Avantages

UI, usability, how easy it is to integrate with ABM, Azure AD, and Google

Inconvénients

There are some features that other solutions like JAMF have, and the EDR could use a bit of work.

Alternatives envisagées 

Pourquoi passer à Kandji

Avantages

My build time for my white glove computer builds is down 75% due to using Kandji. Huge ROI and support win!

Inconvénients

saving views you want to reuse. also including the minor version number for macs.

keep those auto-apps coming.

Alternatives envisagées 

Pourquoi passer à Kandji

Avantages

Ease of use. Real-time technical support.

Inconvénients

There are still some features we are getting the hang of. Not necessarily a con but there are many options available in many different areas to configure. Making more apps available could also be appreciated.

Avantages

Pros:
The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.

Inconvénients

Cons:
Support was an issue at first, which slowed us down- mainly as we are in the UK. However, they have since increased their support model to cover more hours. It's a shame Kandji didn't quite align with our SSO requirements. However, there are good things on the roadmap we are looking forward to seeing.

Avantages

The prompt support and giving the best solution for the admin make the work easier and more appropriate. Also in the time of any kind of trouble we got the best solution.

Inconvénients

some features are still need to be updated, I guess it takes a while to update, so no complaints about it

Alternatives envisagées 

Pourquoi passer à Kandji

Avantages

We switched to Kandji from Jamf (after testing a few other Apple device management solutions on the market) and couldn’t be happier with the results. The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.

One of our favorite features is the parameter library - hundreds of common macOS device controls/policies that you can toggle on or off, saving us countless hours of scripting and remediation.

Kandji has also enabled true zero touch deployment, so we have the ability to drop ship brand new devices to new team members without touching the device or setting it up manually, which is crucial given that much of our team is remote and we are growing quickly.

Inconvénients

It can be challenging to keep up with the pace of change in the Apple ecosystem - for example, each new OS release brings new device management capabilities and security features for us to consider. However, Kandji has been very quick to support these changes; every couple of weeks there is a new product release, a new profile they are supporting, etc.

Alternatives envisagées 

Logiciel antérieur 

Avantages

-Very easy to deploy
-Packed features for the price
-Very affordable way to get started in MDM for compliance, organization & management
-Great customer service
-Lots of things are already automated for you, no custom code needed
-Still have the ability to create custom automation if you please

Inconvénients

-Still a developing software in the making
-Doesn't have as much features as other MDM solutions out there, but this is a great starter and price point
-Would like to see more control options in the future

Alternatives envisagées 

Avantages

It's simple design. You just get going and it works. Sure there is trial and error, at least there was for me, but it was so much easier and faster to pickup than the alternatives, while still being a top-notch mdm solution.

Inconvénients

I would really appreciate schoolings for Kandji. So i could give better support for my endusers

Alternatives envisagées 

Avantages

Simple, easy to use, out of the box security baseline benefits.

Inconvénients

Couple hiccups getting macOS updates running smoothly but that is likely more of an Apple issue than a Kandji issue.

Avantages

Everything works as intended, do not have any issues pushing out a policy or pushing apps out to our employees.

Inconvénients

Reporting is not as robust as other MDM services.

Avantages

Kandji really delivers on customer experience, from an excellent UX to great customer service.

Inconvénients

Hard to say that there is anything missing.

Avantages

Kandji is very easy to use and it provides so much control of the company owned devices

Inconvénients

There are some areas that need improvement like the ability to find a missing device

Avantages

Onboarding staff has become much easier with Kandji. Configuring the devices is easier than ever before. We are now solving our software licensing issues with Kandji.

Inconvénients

Nothing, the product is so easy to use and the support that comes with it is nothing short of exceptional.

Avantages

User interface is very easy to navigate and the customer support is stellar.

Inconvénients

I wish Kandji had remote access - right now in order for me to see a user's screen to help them troubleshoot, we have to get on a Zoom call and I have to request remote access that way

Avantages

What's most helpful about Kandji are the auto apps and the ability to set a constant audit and enforce.

Inconvénients

I don't like that there isn't a way to apply small fixes to a filtered subset of systems. This forces me to duplicate blueprints and have a library full of different blueprints.