SuiteCRM

Avantages

It is free and you can modify it to meet your specific needs.

Inconvénients

Sometimes the documentation for troubleshooting is not sufficient.

Avantages

Apart from the obvious 'open-source' advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use.

Inconvénients

I think the overall UX can be a bit more flexible, but I will continue to review the docs regarding UX. I have not ran into any issues as yet to report on.

Avantages

This is the great CRM which is built on the sugar CRM Community Edition and is continuing the licence of open source for using under GPL licence which makes it easy and expandable for any small organisation to enhance its features as per their requirements without investing on the licence cost just they had to invest in the development part without licence purchase.

This is the CRM which is a standard model of a CRM that can be used with every organisation which has various modules of sales, marketing ,support, administration,etc.

This is totally compatible with the business model of supply chain .

I like very much about this software is the ease of use without any cost and that makes it very effective tool to be used in business it can also be enhanced as per the business model.

Inconvénients

I dislike its integration feature and module creation because it releases very fast upgrades which is not possible for a development unit to upgrade its extra modules developed by inhouse frequently.

Avantages

There are many of the standard CRM components such as leads, accounts, follow-ups, dashboard/to-do list, quoting, etc. The dashboard is well conceived. Assigning leads is visible on the dashboard.

Inconvénients

Navigation is spotty as sometimes the menu items disappear when you are drilling into a specific feature.
Fields randomly blank out such as on the invoicing. If you tab through the fields you cannot enter a total as it always deletes the values.
Data entry is cumbersome especially on the accounts screens.
Invoicing is awkward as it doesn't auto-calculate tax based on a percent but you have to type it. It is also not very clear on where the elements to populate the invoice are coming from.
Setting up accounts and leads does not flow well between screens.

Avantages

Open Source
Premium Features
Easy to use

Inconvénients

Need your own server
You will need expert help to get it running

Avantages

Has a lot of features and modules, possibility to extend modules from the admin panel, very easy to install.

Inconvénients

Bad UI/UX, cannot be customized without touching the core codes, bad code structure, just use it as is, adds on are very expensive.

Avantages

Their website provides an online demo for users so it is easy to use. It is cheaper than salesforce crm.

Inconvénients

This is less popular compared to other CRMs in the market so less people use this. They need to invest in marketing to promote their services.