Egencia

Avantages

Egencia has a plethora of features for our team regarding business travel, but my personal favorite are the savings we have access to when booking. Flights have not been the cheapest this year, but with Egencia, we're able to book group business travel efficiently with great deals.

Inconvénients

Oddly, our team has experienced some bugs with the app, which one would think would be seamless, as the app is used the most while traveling.

Avantages

Able to see overview of full trip and in the app

Inconvénients

Customer service, competency of people , waiting times

Avantages

Hotels, Cars, Air all in one place. Easy to identify what falls in or out of my company's travel policies as I am booking.

All online. Don't need to call and talk to anyone.

Inconvénients

The only consistent thing about Egencia is how slow it is. It constantly crashes or tells me it's run into an error. Searches can take forever to complete, with no guarantee that it'll succeed. One time it took me literally over two hours to just book a hotel for a last minute work trip. It's a disaster.

Avantages

The feature that I enjoy the most about Egencia is the large inventory to choose from when booking business travel. My travel can take me to bespoke locations and I never have an issue finding what I need to get to and from any destination.

Inconvénients

The aspect that I like the least from my experience with Egencia is the Customer Support. On several occasions when my co-workers and I have had delays or cancelations, we've been met with a cumbersome process and at times disengaged customer support representatives.

Avantages

I love that I can quickly book travel for work and everything is automatically expensed to the company. It is so great that I don't have to book on my own then create a reimbursement then get it approved through multiple managers and then get my money back at some point in the future.

Inconvénients

I cant say that there is anything I like least. If anything it does take a little to get acquainted to it, but nothing incredibly difficult.

Avantages

I've used Egencia at a few different employers and it has always made planning business travel easy. Navigation through the site for booking is easy and the presentation is clear to understand. I have never had issues with finding and planning trips.

Inconvénients

The one thing that I think could be improved upon is the mobile app. It does lack some of the features and control that you get with the desktop site.

Avantages

I like that you can store travel document and payment information to make repeat bookings easy. You can also organize employees into different travel groups to increase controls.

Inconvénients

They claim to get deep travel discounts but their rates don’t seem to be much better than publicly available sites.

Avantages

I really like the ease of using Egencia. I book flights for myself as well as other co-workers several times a year. You get a list of several flights with different airlines and you're able to make your selection with the time of day you want to travel. It's easy selecting your seat too. You can book your return flight with ease also.

Inconvénients

I haven't found anything that I didn't like about Egencia and I've been using it for years.

Avantages

Egencia generally is easy to use, helps me parse through lots of travel options quickly, and has solid support (note exception below)

Inconvénients

I don't like how it is difficult to book round-trip flights with different outbound and inbound carriers; there are also some challenges I've had with their support team around late rescheduling of flights.

Avantages

Very good proposals for the scheduling of my travel by plane. possibility to book the hotel, and rent a car in the same time. The prices are OK.

Inconvénients

A bit long to obtain the invoice by e-mail, but i got it quickly with a call to the custumor center.

Avantages

Engencia’s biggest pro is how it sorts the price range in accordance with your company’s business policy. It allows me to easily determine what flight, hotel, or car is the best options.

Inconvénients

Not really a con, but sometime there are too many travel options provided. I struggle sometimes going to through every flight option. I always find myself using the sort function.

Avantages

Dummy proven, easy to use without steep learning curve. Similar interface as their commercial portal Expedia

Inconvénients

hotel and air fare at one glance. fit to SME whom just need simple approval on flight and hotel.

Avantages

The site is easy to use but what really set this company apart was their customer service. I have called in numerous times in a complete panic and was always pleased with the service I received and the positive attitude the agent always had.

Inconvénients

Sometimes I cannot get the same flights that are available through the airline so after time searching I will have to go to the airline direct but it is rare.

Avantages

The customer service is awesome and easy to get in touch with in the case of fight cancellation! Easy UI to navigate - very straight forward.

Inconvénients

Nothing to complain about! It's been great at both companies I've worked at.

Avantages

Bookings are made simple and the option to show your organisations preferred hotels is useful when sifting through hundreds of options.

Inconvénients

Payment options can be a little unclear - had to pay myself for what I thought was a company booked reservation (and reclaim later)

Avantages

Ease of use. It's search fields are comprehensive and easy to understand. It is intuitive to navigate which assists those who may not be so tech savvy. The reporting dashboard is so awesome. It has comprehensive data which is so easy to manipulate.

Inconvénients

What I like least is the flight itineraries often get stuck in spam. For companies who have very secure and heavy spam filters this can be an issue. Not much else to complain about.

Avantages

Very easy to book business travel as my work email was linked to the company's account. Therefore I could purchase travel without the hassle of having to expense it later on.

Inconvénients

Occasionally the website was a bit too cluttered and not easy on the eyes to see where I needed to input relevant information to complete my travel purchase.

Avantages

Search, make a your choice reservation, pay and receiving the confirmation very easy/fast way - Easy to use.

Inconvénients

I had a problem once (my fly was cancelled because the hurricane) but the system could not give me the option to remark the fly without fee. So I had to make a call.

Avantages

How easy and intuitive it is to use to book travel.

Inconvénients

A couple times it said it couldn't book my travel at this time and stalled out, but it apparently did go through. Seems like a glitch.

Avantages

One stop shop for securing hotel, flight, and transportation if you like. Very happy with the ease of use. Mobile application is great.

Inconvénients

When there is an event special rate it is difficult to schedule with Egencia. I had to schedule via a rep which would charge the company an additional fee.

Avantages

Ability to book travel all in one place for airlines and hotels

Inconvénients

Sometimes prices aren’t comparable to booking direct through websites