Egencia

Avantages

1. Control your travel management with a single platform
2. You can create approval level, hold your booking and book even for 24hrs without any charges
3. Flight, hotel and car rental management for your company without multiple accounts
4. create your itinerary one by one or a single itinerary
5. Get all the report or one by one the way you want
6. A single payment options or you can customise your payemnt method if you want.

Inconvénients

1. If your corporate card is out to limit, they will hold your booking and no exemption
2. Sometimes some flights are not showing in this platform
3. Hotel prices are showing little higher than regular price sometimes
4. Extra charges if you take assistance from customer service agent. that's wired
5. Sometimes, you have to go through their customer service agent to cancel/rebooking your arrangements.
6. During rush our, its very dificult to reach their customer service agent.

Avantages

Egencia has a plethora of features for our team regarding business travel, but my personal favorite are the savings we have access to when booking. Flights have not been the cheapest this year, but with Egencia, we're able to book group business travel efficiently with great deals.

Inconvénients

Oddly, our team has experienced some bugs with the app, which one would think would be seamless, as the app is used the most while traveling.

Avantages

Easy to learn and use and great for the masses.

Inconvénients

Not catered to high volume or executive travel.

Alternatives envisagées 

Pourquoi passer à Egencia

Avantages

That all of my trip details were in one place and my rewards systems could be used.

Inconvénients

It was not intuitive booking hotels within your company's policies. I booked the wrong room type multiple times and it was very frustrating.

Avantages

The portal is easy to use, reporting is straightforward and it has good uptake among our users

Inconvénients

We are currently being aggressively moved off of our credit facility. We broadly support Egencia's move in this direction but strongly object to the way it is being carried out - i.e. without much warning such that it interrupts critical business processes

Avantages

Able to see overview of full trip and in the app

Inconvénients

Customer service, competency of people , waiting times

Avantages

the desktop site has intuitive abilities & links receipts for you; it works just fine.

Inconvénients

In today's day & age, you need an app that is easy to use, fast & has all of the functions the desktop site has. This does not.

Avantages

ease of use of the searching page + negotiated prices with hotel

Inconvénients

not enough indications on the payment + missing a page for group reservation

Avantages

Hotels, Cars, Air all in one place. Easy to identify what falls in or out of my company's travel policies as I am booking.

All online. Don't need to call and talk to anyone.

Inconvénients

The only consistent thing about Egencia is how slow it is. It constantly crashes or tells me it's run into an error. Searches can take forever to complete, with no guarantee that it'll succeed. One time it took me literally over two hours to just book a hotel for a last minute work trip. It's a disaster.

Avantages

Ease of use and friendliness and helpfulness of staff

Inconvénients

Too many scheduling conflicts or booking conflicts

Avantages

The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options.
As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency.
Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors.
We have been very pleased with the Egencia platform and the professional account reps and travel agents.

Inconvénients

When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences.

Avantages

Egencia is a fantastic service. The tool itself really separates itself from other services in two ways. First, the tool is tightly interconnected with other tools/providers. The intergration with Outlook is seamless and the flow of information into reporting and expense tools makes that process very easy. Second, Egencia has world class customer service, in a situation where you need to have an issue resolved, their agents take ownership and quickly resolve the issues on your behalf.

Inconvénients

The tool shines in the desktop environment but is somewhat limited through mobile. Improvements in that functionality would go along way.

Avantages

I like how user friendly the software is. I don't get confused about where I'm going for each trip, since it's laid out so well.

Inconvénients

The UI could use some updating. It looks a little old. Other than that, nothing!

Avantages

Easy to see flights options when booking.

Inconvénients

Difficult to track expenses and see what has already been submitted.

Avantages

The great thing about Egencia is it allows me to set up guidelines for groups of employees, allowing them to book their own travel. It saves me so much time personally, by not having to speak to the employees that are traveling out of state with all of the specifics regarding flights and hotels. Just going back and forth alone trying to book a flight--- is worth it. Especially if there are flight issues, it's nice that the employee can call Egencia directly and get things resolved.

Inconvénients

The reporting has changed a bit within the past year. It would be much easier if I could see ALL flights that are booked instead of having to search for something specific like South West or other airlines that may not automatically come up. A transaction code might be easier so I could better track when charges are applied. (this comes into play with hotels)

Avantages

I love that I can quickly book travel for work and everything is automatically expensed to the company. It is so great that I don't have to book on my own then create a reimbursement then get it approved through multiple managers and then get my money back at some point in the future.

Inconvénients

I cant say that there is anything I like least. If anything it does take a little to get acquainted to it, but nothing incredibly difficult.

Avantages

*Egencia is very easy to use from a user interface perspective.
*Egencia is available on desktop and mobile application.

Inconvénients

*Egencia is the WORST business travel booking system on the market.
*Egencia has helped me and my team lose business deals because we relied on Egencia broken logistics and code to flat out miss flights, screw up car rentals and book hotels that were at capacity.

Avantages

NOthing. It is cheap so therefore you get what you pay for.

Inconvénients

This is one of the worst companies I have worked with, online and through customer service. There is constantly a glitch in their system and therefore the customer support team only respond with "its a glitch, try it again". Nothing is consistent. Sometimes​ flights book automatically, other times they don't and then someone needs to go back and book it but if you are not quick enough then that flight is gone. It is not streamlined​. The pages that you use to books cars, hotels, planes could be simplified and much quicker/easier.

Avantages

Hmm, really difficult to say as it is not a convenient solution in any way. I suppose I LIKED, (past tense) that they could work with southwest but that has since come and gone.

Inconvénients

Primarily the customer service. Most recently, I had called in to change a reservation and was routed to someone who didn't speak english and cancelled the wrong reservation. After there "investigation" it was all via email with no option to speak with a manager regarding my concern. I wouldn't subject your employees to potentially losing money over poor service, an inflexible platform, not to mention they nickel and dime you for every reservation. I am constantly seeing charges come through my T&E system for charges that I can't explain when submitting reports. I have wasted numerous hours of my work day fighting with this company for the past year. Do yourself a favor and look at different options.

Avantages

I can count on it to work and find good options. Got stuck in Minneapolis late at night where hotels were full, got great help from Egencia emergency support.

Inconvénients

I would say it works as expected. No major cons for me.

Avantages

I love how easy and seamless it is to book multiple travel options, such as car, hotel, and flight. Also how easy it is to manage reservations and compare prices!

Inconvénients

very busy look interface. something a little more user friendly and simply would be great!

Avantages

Egencia is a straightforward product that I found to be intuitive and simple to navigate.

Inconvénients

It seems like some flight options that are available through the "open market" aren't accessible via Egencia, and I'm not sure why. otherwise, it's great.

Avantages

There are several things that I like about Egencia, but the mobile app really sells it for me. Egencia's mobile app gets updates about flight changes before United's mobile app does. The first time this happened, I saw the updated terminal in Egencia, but the United app still showed my original terminal, so I that is where I went.....Lo and behold when I got there, the agent was just getting on the speaker to announce the terminal change. Ever since then, I use Egencia 100% for everything while on a business trip.

Inconvénients

There are times when Egencia does not show all of the available flights, and you have to call customer service. Customer service is excellent, and has always resolved my issues but they charge to do this.

Avantages

Egencia is a breeze to use - even with traveling a few times a week, submitting expenses takes minutes. Very simple to fit into an already busy day.

Inconvénients

None that I can think of right now. Very simple.

Avantages

It consolidates all of the flights available into one view that I can filter down into specific requirements I have (time/day/cost/ect)

Inconvénients

The software doesnt appear to add much beyond something like Google Flights which is a free service. It can also complicate the booking process because you are booking through a tool that also then books through the normal airline.