Tous les avis sur Egencia Appliquer les filtres
Parcourir les avis sur Egencia
Tous les avis sur Egencia Appliquer les filtres
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Not user friendly
Avantages
Egencia has a good customer support base.
Inconvénients
Egencia is not the most user friendly. It is difficult to use at the beginning until you use it a few times.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Easy Travel Management System
Overall, travel planning and management is easy with Egencia.
Avantages
I've used Egencia at a few different employers and it has always made planning business travel easy. Navigation through the site for booking is easy and the presentation is clear to understand. I have never had issues with finding and planning trips.
Inconvénients
The one thing that I think could be improved upon is the mobile app. It does lack some of the features and control that you get with the desktop site.
- Secteur d'activité : Hôpitaux et soins de santé
- Logiciel utilisé Autre pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
use for booking travel for business purposes
Avantages
it is a centralized system for all booking needs and has all information in once place that is easily accessed and used
Inconvénients
the prices on offer are typically not the best or cheapest price and travel changes and or updates seem to have too many steps to need to be taken to complete
Réponse de Egencia
Thank you for your review. We'd like to dig deeper into this feedback to make improvements for you. If you are willing to get contacted, please send us your contact info to [email protected]
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
Good for the price
It is good for price but can do better.
Avantages
It is easy to use. It has reporting function.
Inconvénients
It can add more features like more complex reporting to increase usability.
- Secteur d'activité : Internet
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Egencia makes booking easy
Avantages
I think this is a pretty easy to use utility for business travel booking.
Inconvénients
I wish the interface was bit different or updated more regularly.
Réponse de Egencia
Thank you for taking the time to leave us a review! We appreciate your feedback.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé Autre pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
All in One Travel Planner
Avantages
I like how everything that I need to setup a trip is all in one place. It is very convenient to have everything under one application. I am then able to make changes to the trip and view itineraries together on one application. This is an incredibly helpful tool for planning a business trip.
Inconvénients
Nothing comes to mind that I would want to change about this software.
Réponse de Egencia
Thank you for your feedback, Courtney. We are happy to hear how Egencia helps you with your business plans.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
Decent but nothing special
Overall okay- their customer service is a little slow.
Avantages
I like that you can store travel document and payment information to make repeat bookings easy. You can also organize employees into different travel groups to increase controls.
Inconvénients
They claim to get deep travel discounts but their rates don’t seem to be much better than publicly available sites.
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
My overall experience was not good!
Avantages
My organisation uses Egencia for hotel and travel booking. I found good choices of hotels in my chosen destination.
Inconvénients
I was disappointed with the customer support. I had to call n number of times to the customer care to reschedule my flight booking. Also it would be better if we do not have to take approvals from multiple managers.
Réponse de Egencia
Hi . Thank your for your review. Would you be open to discussing this further? We'd love to help make it right. Please email us your contact information to [email protected] so that we can reach out. Brgds Nina
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Best Flight Booking Software in my opinion
Avantages
I really like the ease of using Egencia. I book flights for myself as well as other co-workers several times a year. You get a list of several flights with different airlines and you're able to make your selection with the time of day you want to travel. It's easy selecting your seat too. You can book your return flight with ease also.
Inconvénients
I haven't found anything that I didn't like about Egencia and I've been using it for years.
Réponse de Egencia
Thank you Cynthia for taking the time to leave such a great review. We appreciate having you as a long term customer!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Generally Strong Travel Booking + Support Platform
Avantages
Egencia generally is easy to use, helps me parse through lots of travel options quickly, and has solid support (note exception below)
Inconvénients
I don't like how it is difficult to book round-trip flights with different outbound and inbound carriers; there are also some challenges I've had with their support team around late rescheduling of flights.
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
A good travel manager software
Good prices and help for my trip
Avantages
Very good proposals for the scheduling of my travel by plane. possibility to book the hotel, and rent a car in the same time. The prices are OK.
Inconvénients
A bit long to obtain the invoice by e-mail, but i got it quickly with a call to the custumor center.
Réponse de Egencia
Hi Benoit.
We are happy to hear about your positive experience with the Egencia booking tool. You can find your receipts on the Trips page after log-in. Thank you for your review.
Brgds Nina
- Secteur d'activité : Assurance
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Engencia - Ease of Use
I really enjoy how easy it is for me to select travel options. It is also ensure that I remain in accordance with my company’s expense policy.
Avantages
Engencia’s biggest pro is how it sorts the price range in accordance with your company’s business policy. It allows me to easily determine what flight, hotel, or car is the best options.
Inconvénients
Not really a con, but sometime there are too many travel options provided. I struggle sometimes going to through every flight option. I always find myself using the sort function.
- Logiciel utilisé Autre pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Good for business cost containment but not for travelers seeking flexibility.
Avantages
Fairly easy to use and required user profile set-up. It allowed searching for travel arrangements with the company parameters/business rules pre-set.
Inconvénients
It allowed you to see other flights that did not fit your business rules which felt like a tease. That meant layovers/connecting flights were often cheapest and there was no way to override and book a flight costing higher over the minimum priced flight. This did not allow any flexibility for scheduling requirements when traveling. The travel time windows were also very broad.
Réponse de Egencia
Hi Debra.
Thank you for your review. An Account Manager will reach out to discuss means to improve traveler flexibility for your company.
Brgds Nina
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Egencia
Using to book hotels, air, and car rentals for company travel. Can use while off company network and 24/7 customer service available.
Avantages
Ease of use
Live agent customer support
Mobile app access
Inconvénients
Cost associated for live agent that is not highly publicized
Réponse de Egencia
Thanks for taking the time to share your review, Manuel. We appreciate your feedback.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Easy to use travel portal
Avantages
Dummy proven, easy to use without steep learning curve. Similar interface as their commercial portal Expedia
Inconvénients
hotel and air fare at one glance. fit to SME whom just need simple approval on flight and hotel.
Réponse de Egencia
Thank you for taking the time to leave a review! We appreciate your feedback.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
Egencia is one of my top favorite booking sites!
Egencia is one of the best booking sites I have used. I always appreciate how quickly I receive my receipt and also how quickly the agents address questions. Best service every time!
Avantages
The site is easy to use but what really set this company apart was their customer service. I have called in numerous times in a complete panic and was always pleased with the service I received and the positive attitude the agent always had.
Inconvénients
Sometimes I cannot get the same flights that are available through the airline so after time searching I will have to go to the airline direct but it is rare.
Réponse de Egencia
Hi Jennifer. Thank you so much for you review, we really appreciate the feedback and are happy that you like the booking tool and customer service. Brgds Nina
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Easy way to book fights and accommodation for work travel with great customer service!
Avantages
The customer service is awesome and easy to get in touch with in the case of fight cancellation! Easy UI to navigate - very straight forward.
Inconvénients
Nothing to complain about! It's been great at both companies I've worked at.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Nearly as good as a travel agency
Avantages
Easy to find flight options and put together a full itinerary
Inconvénients
No way to ensure lowest price (like when viewing flights on an incognito window)
Réponse de Egencia
Thank you for taking the time to leave us a review!
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
Easy to use business travel booking software
Avantages
Bookings are made simple and the option to show your organisations preferred hotels is useful when sifting through hundreds of options.
Inconvénients
Payment options can be a little unclear - had to pay myself for what I thought was a company booked reservation (and reclaim later)
Réponse de Egencia
Hi Sana.
Thank you for your review, it is nice to hear that you find booking travel easy with Egencia, that is our goal.
Brgds Nina
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
Egencia is one stop shop for travel integration needs
Avantages
Ease of use. It's search fields are comprehensive and easy to understand. It is intuitive to navigate which assists those who may not be so tech savvy. The reporting dashboard is so awesome. It has comprehensive data which is so easy to manipulate.
Inconvénients
What I like least is the flight itineraries often get stuck in spam. For companies who have very secure and heavy spam filters this can be an issue. Not much else to complain about.
Réponse de Egencia
Hi Tim. We are happy to hear that you find Egencia's booking platform easy to use and like our online reporting. Thank your for your review.
- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Easy to book business travel
It's great to have a system in place where I don't have to deal with expenses of my work-related travel.
Avantages
Very easy to book business travel as my work email was linked to the company's account. Therefore I could purchase travel without the hassle of having to expense it later on.
Inconvénients
Occasionally the website was a bit too cluttered and not easy on the eyes to see where I needed to input relevant information to complete my travel purchase.
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Easy to use
You don't need to go site by site looking for reservations.
Avantages
Search, make a your choice reservation, pay and receiving the confirmation very easy/fast way - Easy to use.
Inconvénients
I had a problem once (my fly was cancelled because the hurricane) but the system could not give me the option to remark the fly without fee. So I had to make a call.
Réponse de Egencia
Hi Decia. Thank you for your review!
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Love this program
I use it to book business travel including airfare, hotel and car rental. Also to make any changes if necessary
Avantages
How easy and intuitive it is to use to book travel.
Inconvénients
A couple times it said it couldn't book my travel at this time and stalled out, but it apparently did go through. Seems like a glitch.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
More Expensive and No Points
Not good.
Avantages
I didn’t like it at all. No pros to list.
Inconvénients
It was more expensive than a direct booking, deprived of my points for the stay at a hotel, and had a cancellation fee.
Réponse de Egencia
Hi Joshua,
We are sorry to hear of this negative experience you had with Egencia. If you would please send the information for this instance to [email protected], our team would be happy to investigate.
-Egencia Team
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Best way to schedule business Travel
Avantages
One stop shop for securing hotel, flight, and transportation if you like. Very happy with the ease of use. Mobile application is great.
Inconvénients
When there is an event special rate it is difficult to schedule with Egencia. I had to schedule via a rep which would charge the company an additional fee.
Réponse de Egencia
Hi Rien. We are pleased to hear that you are satisfied with Egencia's travel booking solutions. Thank you for your review.
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
this is a great tool with awesome response time and customer service
Avantages
I most like the fact how quickly you can get to a representative. I also like how you can pre load preferences for travel
Inconvénients
i am yet to try the mobile app, but i have no complaints with booking and this software. it is cleaner GUI
Réponse de Egencia
Hi Regina. Thank you so much for your review, it is nice to hear that you are happy with Egencia's booking tool and customer service.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
functional
Avantages
allows to coordinate with company and employee to book travel accommodations with no issues
Inconvénients
not being able to set up by yourself and troubleshooting problems seem hard
Réponse de Egencia
Thank you for taking the time to give us your feedback, Lora. We appreciate having you as a customer.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Egencia Review
Avantages
Ability to book travel all in one place for airlines and hotels
Inconvénients
Sometimes prices aren’t comparable to booking direct through websites
Réponse de Egencia
Thank you for taking the time to share a review. If you are open to discussing the concern of inconsistent pricing further, please send us your contact information to [email protected].