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- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 51–200 employés
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Provenance de l'avis
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Would not recommend to anyone! Stay far away!
When I took over the current role that I am in, Track-it! was the helpdesk & asset management solution that was in place. I gave it a try for a few months, but honestly, I wish would have never used it and switched sooner. The layout looks like it belongs in the year 2005 and this product has not evolved with the current times. It's sluggish, rather expensive, and did I mention it looks like it belongs in the year 2005? I like that it includes purchase orders and that it's detailed. But after that, there just isn't a lot to get excited about. If you looking to make a switch or are purchasing helpdesk software for the first time, looks elsewhere - you will be happy that you did!
Avantages
- Includes purchase orders
- Has a lot of the basic features
Inconvénients
- Outdated layout
- Poor asset set-up and search function.
- Expensive for what you get
- Slow
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Provenance de l'avis
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mediocre at best
Have used this software for a number of years. The company has been bought by BMC (Remedy). Was hoping for better things but that has not come to fruition. The interface somewhat usable. Have issues with audits failing or not working. Database issues from time to time. And don't get me started about version upgrades are a nightmare (at least the past 3 versions). Licensing for the product is also pain. The email generations for help desk are a joke. Also appears their 1st tier support group is no longer US based. The cost of the software is probably the only reason we have stayed with them this long.
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