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- Taille de l'entreprise : 2–10 employés
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- Secteur d'activité : Médias de diffusion
- Taille de l'entreprise : 1 001–5 000 employés
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- Secteur d'activité : Administration publique
- Taille de l'entreprise : 1 001–5 000 employés
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- Secteur d'activité : Logiciels
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My experience with Team Support
Avantages
It's very easy to use. Keeping track of outstanding issues makes it easier to see where you are and where your customer is.
Inconvénients
I cannot think of anything negative about either product or vendor.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Teamsupport Review
Avantages
Easy to use and easy to understand all features, workflow transparency and can monitor all flow through this software.
Inconvénients
Im happy that i found this software, it help me a lot nothing least.
- Secteur d'activité : Cabinets médicaux
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TeamSupport Review
Avantages
The ease of use and tracking of tickets are great! The responsiveness of the support staff is great.
Inconvénients
I have no complaints at this time. The system has improved our helpdesk functionality.
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Shareability
The best feature is the ability to share and delegate emails with just the click of a button. Work is more efficient with this tool. Adding and Ccing people on emails could be a little easier but overall teamsupport gets the job done.
- Secteur d'activité : Cabinets médicaux
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Ricki Ransom Review
Avantages
I like the automatic functions and prompt replies. I like that it saves the Tickets that I am currently using on the top.
Inconvénients
It's confusing for me with the Ticket Tags and the Tickets.
- Secteur d'activité : Cabinets médicaux
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EHR Resource Manager
Avantages
It is easy to learn and use for tracking issues. Also, the customization that can be done makes it work for your use.
Inconvénients
There is nothing at this time that I like least about this product.
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TeamSupport buyer review
For the most part the product works great. Sometimes I have issue's with thing's not saving when I submit a timesheet. I have to make sure that I copy what I have typed just incase it doesn't save. Other than that the product works fine.
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A Very Average Product
There are a ton of help desk ticketing software programs available on the market and this one falls right in the middle in terms of functionality. It's slightly more cumbersome that the competition, but comes at a very reasonable price.
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Team Support Keeps Getting Better
Team Support is always making positive upgrades to their system and this is great cause when I need to do something in Team Support it is usually already there.
I really like the ability to link tickets in one and the chat feature.
- Secteur d'activité : Cabinets médicaux
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TeamSupport is good. It works well and can be customized.
Avantages
It incorporates several functions into one interface.
Inconvénients
Sometimes, we have issues with refreshing and loading KB or video articles.
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I really like the fexibility in which I can customize and manage y portal.
One of the great features that I really like is the way it allows you create email notifications base on certain settings of a ticket.
The one suggestion I have is to have the ability to Search for a contact by a custom field.
- Secteur d'activité : Immobilier
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I've used this product for a month now and I haven't had any complaints
Avantages
The software is very easy to use and is visually easy to use.
Inconvénients
Their email replay system is sometimes flaky and doesn't respond within a good amount of time for password resets.
- Secteur d'activité : Logiciels
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Team Support defect management
Avantages
Easy to use. All the functionality you need is easy to access.
Inconvénients
Don't have any specific dislikes. Part of the ease in use is dependent on your organization's particular process.
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Ali's Review
Team Support has allowed for my job to become much easier. Tickets have allowed for issues that require multiple departments attention simpler to work on. Solutions are come to faster and are communicated much more effectively.
- Secteur d'activité : Logiciels
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TeamSupport Review
Avantages
It's extremely easy to use and available anywhere through the Internet.
Inconvénients
Infrequent service interruptions are about the only thing that I could characterize as "least liked."
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Lowe's Team Support Review
Team Support has been a good tool for our company. The only thing I would say that needs improvement is Custom Reporting. There are several reports I would like to utilize but unable to get results. Overall good product.
- Secteur d'activité : Cabinets médicaux
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I use it daily
Avantages
I like how the tickets are organized and that you can set reminders to follow up on tickets.
Inconvénients
I would like to personalize it a bit, maybe change the background color.
- Secteur d'activité : Logiciels
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Good organizational tool for issue tracking
Avantages
This tool is web-based and accessible from anywhere. I like the real-time aspect and the ability to collaborate.
Inconvénients
The reporting capabilities are less than satisfactory.
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Love It!
We use Team Support for all our customer support purposes and we love it. Does everything we need it to do. Use it now for almost all of our internal communications about tickets (instead of email). Great product.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Great
Avantages
Functions of the program and the organization
Inconvénients
Nothing at all, great software to install
- Secteur d'activité : Logiciels
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Training Specialist
Avantages
All the information is in one place. I can see all client tickets just by pulling up that client.
Inconvénients
In comparison to software I've used before, I have no complaints.
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Amazing Product
The freedom to customize TeamSupport to suit our business needs is amazing. User level screens are intuitive and I can't say enough about the ability to create custom reports to suit your business purposes.
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So organized!
My favorite part of the TeamSupport system is the tracking and history provided with each ticket. This helps in training new staff as well as confirming work done for a current ticket! Keep up the good work!
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Customer service simplified
TEAM SUPPORT IS A GREAT WAY TO TRACK AND DOCUMENT ALL INFORMATION NECESSARY TO ENSURE THOROUGH HANDLING OF A CUSTOMER
Avantages
GREAT TRACKING
ABILITY TO CUT AND PASTE
GREAT FOR TIME TRACKING
- Secteur d'activité : Logiciels
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Pretty good product
Avantages
Ease of finding the information I need.
Inconvénients
We get many unknown contacts, and they have to be synced with Zoho, and I spend lots of time getting them in correctly.
- Secteur d'activité : Cabinets médicaux
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Patient accounts review
Avantages
I'm able to access all different types of info from doctor names to addresses and phone numbers.
Inconvénients
It's slow to generate tickets when prompted to open or close.
- Secteur d'activité : Logiciels
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Great help desk software!
Avantages
Friendly UI. Lots of robust features. Good product support.
Inconvénients
No huge negatives. But all software can be improved. The Wiki could have a better search function.
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TeamSupport keeps Technology Office on track
Without Team Support, we would not be able to respond to the myriad of requests that we are bombarded with on a daily basis. With TeamSupport, we are able to track and respond to requests effortlessly.
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Team support does more than team support
We use TS for more than customer support work. Custom ticket types allowed us to keep a central database of many types of data and events, and the report structure lets us keep track of these easily.
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Small Organization
TeamSupport has been pretty easy for us to implement. We are a small team so some of the functionality like WaterCooler doesn't really apply to us since we don't have multiple agents in at one time.
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TeamSupport works great for our organization
We use team support for daily support operations and it works great for us. We utilize the API to automate many things in our organization that would have taken us hours per week without TeamSupport.
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Excellent ticket tracking software with a few problems
Pros:
-Clear, user friendly interface
-Highly customizable reports
-Seamless integration with email
Cons:
-Easy to lose progress if window crashes
-Frequent periods of downtime (better lately)
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Team Support - The Best Help Desk Ticketing System, Period!
My organization has been with Team Support for over 4 years. The product, the service, and the support are outstanding. This is a powerful tool if you take advantage of all of they have to offer.
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Killer app!
I've been working with TS now for about 6 months and it's awesome. Like any tool you gotta learn how to use it. But it's no harder than any other software, lots of great features, and solid support.
- Secteur d'activité : Cabinets médicaux
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Team Support Review
Avantages
It is very user-friendly. It's very easy to learn to use with very little training.
Inconvénients
Sometimes, it locks up, and I have to log out and then back in again.
- Secteur d'activité : Cabinets médicaux
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Patient Accounts
Avantages
I like the fact that we have all information about our clients in one area.
Inconvénients
Sometimes, there are days when we need to be on when we detect some slowness.
- Secteur d'activité : Enseignement primaire et secondaire
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team suport review
Avantages
Good servies. I like the way the company operates, I think it is efficient.
Inconvénients
Nothing is there to dislike about this product. I enjoy everything about it.
- Secteur d'activité : Équipements publics
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TeamSupport?
Avantages
Easy to use with a great support network to help solve any issues that occur.
Inconvénients
Not officially recognized by my company. I utilize on my personal laptop.
- Secteur d'activité : Services aux consommateurs
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TeamSupport
Avantages
Their knowledge of their product and how helpful customer service is.
Inconvénients
At this time, I do not have any negative feedback about the product or vendor.
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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I can manage all my task because of this software!
Avantages
This software is easy to use and navigate, all features are functional and manageable. So useful if you have team to manage, because all aspects you demand in your team will do through this app like sharing files and gather your team easy.
Inconvénients
Excellent app/software that's why i don't have any cons about this app. I like it s much!
- Secteur d'activité : Hôtellerie
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INTEGRITY PROFESSIONAL TIMELY
Avantages
Good follow up, good records, kept all appointments and met in a timely fashion.
Inconvénients
Bulky cumbersome files after logging in. Average customer support.
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Good program
Well our company has been actively using the program since April. Other than learning about how to use it, there has been some positive feedback and it works great for our daily operations.
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Team Support Review
Our organization has been using Team Support for about a year and a half now. The enhancements and updates over this time period have been wonderful! Love that I can use this from anywhere.
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Team Support Overview
Avantages
Very detailed list. Categories are broken down.
Inconvénients
The product is slow. When your job is fast-paced, you need your programs to be fast-paced as well.
- Secteur d'activité : Cabinets médicaux
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Used by patient account department in billing service
Avantages
Functionality. It breaks down lists and categories for better use.
Inconvénients
The system is slow most of the time, and doctor information is very spread out.
- Secteur d'activité : Cabinets médicaux
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Team Support Review
Avantages
Easy to move around in and locate information. Good search capabilities.
Inconvénients
No complaints about product. Have not been made aware of any complaints.