TeamSupport

Managing customers are easier using TeamSupport

I use this daily for work, it seems to work pretty well overall.

It organizes my work for myself and my peers

Awesome product

Team Support is an integral part of every facet of our business. We support our clients and also run projects through Team Support.

Top-notch customer support. Issues are addressed immediately and we are always kept up to...

Powerful software - easily customisable

Meets our needs.
Very good service

No need to look for another product

We've been using TeamSupport since 2008 and have never had a desire to look for alternatives. In fact I wish many of our other applications worked in a similar manner.

I love this app

An Excellent tool for issue communication and management

We've tried a few issue/bug/feature entry & tracking tools over a decade or so at our small ISV. This is by far the "best" we've used and one of the best I've been exposed to across my years of software development.
Think we've been using Team Support for 5+ years now and its nicely met the needs of all those that use it (our support, development, Q/A - Validation personnel and our customers). It has the necessary features such that its become the single/central tool to meet the needs of all these actors, no small feat.
The Team Support team has been quite responsive to our requests, implementing features to meet some of our unique requirements. The portal is designed such that its easy to use for less sophisticated users yet advanced enough for the techies.
If you are looking for a tool in this space I believe Team Support belongs on your short list.

Good Help desk or customer support application

Team Support

Overall, Team Support is a good enough product. I have a few criticisms of the way they do things, but overall, it's not bad. I've used slightly better ticketing software in the past, but it was also much more expensive. For the money, I would say Team Support exceeds expectations and certainly meets our requirements for help desk ticketing.

My position is dependent upon the TeamSupport software. I use it daily.

Good. Comprehensive. A lot of features.

Tracking and logging of issues with our system and customers.

Team Support

Have used the software for over a year now. The overall GUI is nicely put together. I find the ease to manage the software is one of the best features.

Team Support Review

Very Useful tool

I love the webinars, I always feel like I learn a lot from the teachings. I like that the webinars are recorded and I can have access to go back and listen to any of them just in case I miss out.

Worked great for us.

Recommended for anyone with support teams that are spread over a geographic area needing to share info with live updates. We didn't need to worry about remote access to our servers and the security headaches that go along with it. Now technicians can service our customers no matter where they are and what time of day it is, and the management team can get updates whenever required with a few mouse clicks.

Love it

Top 10 Things I like about Team Support

(Probably not in order)
1. Multiple Search Capabilities - I can always find the ticket I'm looking for. The Tag support is awesome.
2. Ability to Subscribe to Tickets - Each User chooses which tickets they want to stay up-to-date on.
3. Ability to Link Tickets - This allows tickets about common things to be grouped together and addressed as a project.
4. All the communication in one place - Ours, the customers, our bosses. All right there, not mixed up with all my other email.
5. Reminders - Right there linked to the ticket they are about. I don't have to set up a Reminder somewhere else and then go look up the ticket. I'm already there!
6. Integrated Hour Tracking - Just having the fields on the screen, reminds me to track my hours every time I open the ticket.
7. The Dashboard. We use it to inform our group about new tickets coming in.
8. Customer History - Everything you want to know about the Customer, right there where you need it.
9. Custom Reports - I was able to create report specifically about things I needed to track.
10. Custom Fields - We created fields for exactly what we wanted to track.

Okay, 1 con. We can and do link Parent Tickets to child tickets. We would like better control over what 'trickles down' to the child tickets. Instead of having everything automatically trickle down, let the user indicate on each entry, if it should trickle down, or not. (Think of this as an Enhancement Request!)

Great Support Application that meets business needs!

A month ago we are comparing different web based Support tools that best caters to our business needs. The previous tool that we were using is not too bad, but configuring it is too hard that no one seems to user. In the search for a new tool to use, we had trial versions of various apps until we tried Team Support.

The tool is very easy to configure, has customizable fields and workflows and you are up supporting your users in not time at all!

Ticket tracking is a breeze and it is so very easy to update. That's what we liked best, it's simple and easy! It is also packed with Customer Service and Support features, such as Customer Portal, Knowledge Base and Customer Chat.

Customer Service is great too. They answered all my questions on set up and configuration promptly. They really know their stuff.

Overall, we think that Team Support is one of the best and affordable Support Application in the market. A great choice for our business.

TeamSupport helps our support team

Customer service is very responsive, the interface is very easy to use.

More visibility into issues and client facing item.

We use this in our company for support for stores.

Team Support is very customizable but also complex on the agent side

Long time customers

TeamSupport has been a great tool for us. The dashboard really makes it easy to see my team stats from a very high level. The ticket automation is amazing really cuts back on time.

They are constantly looking for advice on how to make the product better.

The Helpdesk software which really helps me every day

I have worked with many help-desk ticketing systems over the last 20 years, but TeamSupport is really helping me every day. So easy to use whatever it is on your Mac, Windows, phone or tablet.
Customers always have a update, and you save time, so you can do more supporting them. Look forward to more features, will recommend this system to anyone.

TeamSupport has increased our efficiency and case resolutions

our support team transferred our case tracking software from a leading expensive CRM to Teamsupport in early 2017. The ease of transferring 10 years of historical case data to getting in all our contacts and customers was so much easier than we could have hoped for. We have seen increases within the support teams case loads and seeing cases closed much quicker than before. The tool offers a lot of areas for customization and allows us to respond to our customers with the information they need in the time they need it to provide proper information to the right people and close out our tickets to resolution much faster. The support team that uses the software came up to speed quickly on the use of the tool in the matter of hours and the transition that we went through was fast and easy. We planned out this transition with just one month of time to plan and execute and it went off without a hitch. Great product and highly recommend

Developers review

Over all our experience has been very good. The initial training could have been better, but since then support has been very good. They also seem genuinely concerned about our success using their product.

I have had fairly good luck when using TeamSupport, with the rare issue with the site's...

As the Manager of the Client Service department for a software company I needed to find a solution for tracking all of our client requests. Prior to moving to TeamSupport, we were just using a shared email inbox and then copying information into an Access database. This was very time consuming, difficult to search and didn't provide us with any metrics. As our team was growing, we needed a better solution.

We evaluated a number of software solutions, and TeamSupport was by far our favorite solution. The layout is easy to use especially if you are used to working in Outlook.

We purchased TeamSupport in January 2012 and have had a great experience using the software since. The implementation went smoothly and TeamSupport's Support Department was able to assist us quickly with any of our questions.

The implementation of the software has improved our throughput and allowed us additional flexibility in having Support Representatives work remotely which has been very important as we continue to expand our team.

The responsiveness to both support and feature requests has been great. They have a link to their chat feature right in the software which is perfect for a quick question. They run online session to show their new feature which have been very helpful in continuing to move our use of the software forward.

Thank you for all the help Team Support and I can't wait to see what feature come next!

TeamSupport Review

We were part of the TeamSupport crash earlier this year where we lost two full days of billing for all 10 of our workers. It was financially difficult and our feelings really changes on the product after that. We really like how intuitive the product is but it falls short for our computer support industry in terms of not integrating with our Office 365 and Quickbooks systems.

Okay product

Ticket search utility cumbersome. Search listing difficult to navigate once results provided. Difficult to get reporting by groups (i.e. ticket time with a group). Sometimes retrieving data doesnt work. Just spins.

Teamsupport is Awesome!

We use TeamSupport as our main tracking software to help keep track of client and internal interactions. We use it to log activity on tickets, time, solutions, and even as a knowledge base.

TeamSupport

Helps in following up the ticket as well, interface is also good.

Good B2B Ticketing system

We are solving our ticketing system with client facing dashboarding features and better visibility on the performance of our customer service team.

Great for Internal and External Ticketing

quick, easy and reliable

TeamSupport works great for all of our office needs.

Great product - Easy to use!

It's a fairly easy system to work with

TeamSupport has become an integral piece of our daily operations

Great for tracking client info and items needing an audit trail

Huge time saver.

TeamSupport Review

Effective tool for follow up and training

We are able to track response time as well as effective communication.

Powerful Ticket Management Software delivered in a user friendly package

Cost Saving, Ticket Management, Customer Service

TeamSupport - excellent helpdesk solution

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality. TeamSupport continues to develop the platform to fit the needs of their customers and helps us show transparency throughout our company.

Team Support Helpful

Excellent Product

We are a highly client oriented company with hundreds of client communications taking place each day. TeamSupport is our first experience using a cloud based solution for something we interact with so frequently, and to be honest, we have all been very pleased with the speed quality we previously had concerns about.

We rolled out TeamSupport in Q2 of 2013, and it required minimal training for the most part. It was definitely easier for users who had not been using our previous CRM to pick it up just because it was so different. However, you have to keep in mind we had our reasons to migrate away from our old system, so the differences were not necessarily bad.

I would say the best feature of TeamSupport is the level of customer support they offer. When asking a question about a feature, they provide any possible steps that can be taken to identify the needed data. If there are none, they submit it for internal review for the possibility of adding it in the future. It's not just about how customer service is handled, but how they chose to react with the information being provided, good or bad.

As I have only been using TeamSupport for several months, I cannot say I've explored all of the features and benefits this system offers. I have no doubts this will be our primary CRM for many years to come, and I cannot wait to see what new features are added over time.

Team support is a great tool for companies to organize and complete work.

Simplified my work load and helps me process my work more efficiently.

Team Support Is A Great Application

Working for a small business this is great. Also even as our company grows I feel that TS "Team Support" will also grow and be able to support our needs. Team Support has been a joy to work with, they support their product well and the team has addressed any issues promptly each and every time. We have made several suggestions of things we wish would be included in the app. If you have not give a test drive you will not be disappointed.

Team Support has completely streamlined out companies internal ticket tracking

Quicker customer responses