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- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Thanks to [SENSITIVE CONTENT] for her excellent customer support
Very good
Avantages
The customer support
Dear [SENSITIVE CONTENT],
Thank you for your time today, you are extremely patient and provided wonderful support. You make us forget we are using a third party service!
Kind Regards
Binu
Inconvénients
There is nothing negative at this time that I have to share
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Traction Guest has exceeded our Expectations!
We are a food manufacturing company that needed a better process for guests visiting our plant. We wanted to eliminate a manual sign-in sheet while still having signed NDA legal documents. With Traction Guest, this process was made simple and provided us with an experience level that exceeded our expectations.
Based on the type of visit (Customer, Supplier, Job Interview, Delivery, Temporary Employee or Applying for a Job), Traction Guests guided experience processes the guest through several questions including signing a NDA legal document (which expires once a year) and notifies the visiting Hosts that the guest has arrived without front Office personnel interruption.
And when it comes to supporting, the customer representatives were fantastic in the initial roll-out when it came to providing suggestions for improvement and any support issues that occurred.
I look forward to more of our suggestions being put in place as I know this will enhance the product beyond belief.
Avantages
Very flexible in the experiences process
Inconvénients
Need more user allowed modifications for Themes and the ability to search visitors by date without the need to export the data.
Réponse de Sign In Solutions
Thank you for your review, Les! Our team really enjoyed helping you get started and are glad to hear it is working so well. We will continue to improve our platform and will look into how we can make themes even more customizable. Really appreciate your ideas!
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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New user, happy user.
Very very good. Lots of great features, and people that have been SUPER communicative from the get go.
Avantages
The layout is very simple and quite honestly tacked all the requirements we needed for visitor software, and even offered us more features to use that we hadn't considered before: like badge printing for visitors.
Inconvénients
My only qualms thus far are that you are pretty much limited to using HTML ONLY for editing your badges, and if you are unfamiliar with it then it'll prove to be a challenge. I think this is pretty user unfriendly and should be a lot simpler of a process.
And that on documents that our users have to sign, you can't pinch to zoom/unzoom. This is an oversight, and as such your documents literally have to be font resized if you need to accommodate all types of folks' vision.
Réponse de Sign In Solutions
Thanks so much for your feedback, James. I understand how the editing of our badge template can be a little challenging. We are totally aware of it and our development team is currently working on making it more user-friendly. Thanks for bringing up the suggestion on creating the ability to zoom in on documents! That's a great suggestion and I would definitely bring it to the team!
-Vankie
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Traction Guest is Great!
Anytime we have a question, Traction is quick to respond and even are taking on improvements that we recommend.
Avantages
The interface is really easy to use. Setup was done with little or no help from the vendor.
Inconvénients
There isn't anything I don't like about the software.
Réponse de Sign In Solutions
Thanks for the review Chris! Awesome to hear that our software has been relatively easy for you and your team to use! Our support team remains happy to help any time you need, and happy to hear out any feedback on how your experience with the software could be made better!
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Traction Guest Review
It has been great! I think in the beginning there was definitely some frustrations in trying to have it programmed the way we wanted, but once we were all on the same page it wasn't long having it corrected and it has been working perfectly since.
Avantages
It is very user friendly and I like that we are saving paper by no longer needing to use sign in sheets.
Inconvénients
Ironing out the wrinkles in the beginning programming stages
Réponse de Sign In Solutions
Thank you for the review Alicia! User friendliness and paper reduction were pretty important to us, and we're glad to hear that our efforts on those fronts have helped your organization! We do understand that setup can be a challenge, so any questions at any time you may have about setup or about improving the configuration can always be sent to [email protected] or to our team at +1 855 215 9508!
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Into the future!
Customer service is very responsive.
Avantages
Bringing company into the future, helping with security in the building.
Inconvénients
Teaching truck drivers how to use the system.
Réponse de Sign In Solutions
Hi Wendy! It's great to hear about how Traction Guest helped improve security on your premises while keeping your company ahead of the curve! Now that you're setup, just reach out to our team with any questions on additional configurations. If you'd like to set up a call where we can demo the system for the truck drivers sometime, let us know and we'll set something up!
