Sign In Solutions

Avantages

Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc.
Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors.

Inconvénients

The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature.
Overall though, the software has been great for our company needs.

Alternatives envisagées 

Pourquoi passer à Sign In Solutions

Avantages

Very grateful for my customer success contact. He does a great job of setting up the software and answering all the questions from each market.

Inconvénients

Reporting. The export to email option is frustrating, as it typically never ends up in my email.

Avantages

I really like the contractor screening feature.

Inconvénients

The experience is hard to program, but the customer service is excellent.

Avantages

Ease of configurability in workflow of questions. Integration with our Active Directory and SSO login. E-mail sign in and contactless guest registration.

Inconvénients

Reporting can be improved as currently method is CSV based. Area of analytics improvement will greatly enhanced this product.

Alternatives envisagées 

Pourquoi choisir Sign In Solutions 

Logiciel antérieur 

Pourquoi passer à Sign In Solutions

Avantages

Getting started is very easy, the product is very flexible, and the documentation and support is fantastic.

Inconvénients

The Experience Editor becomes laggy and difficult to use with long, branching experiences. Printing custom badges for different classes of visitor is clunky and requires some cleverness. The host upload seems to have some bugs.

Alternatives envisagées 

Pourquoi passer à Sign In Solutions

Avantages

Registration experience is much easier to create than the kiosk experience.

Inconvénients

Kiosk experience - cannot copy and paste within the experience.

Alternatives envisagées 

Pourquoi passer à Sign In Solutions

Avantages

Ease of use and functionality. Ability to integrate to almost any other service. Host notifications. Contractor management.

Inconvénients

Lack of mobile application for management (website on mobile devices does not work very well). Inability to invite through gmail (so far). Inability for hosts to respond to text messages and acknowledge guest arrival.

Alternatives envisagées 

Pourquoi passer à Sign In Solutions

Avantages

Features, functionality, and ease of use. Building out an experience in TractionGuest couldn't be any easier or straightforward.

Inconvénients

At this time I don't have any cons with the product or the company in general. I did my due diligence when selecting the product and they delivered as promised.

Avantages

Great customer support during the setup and after the go live. Software is extremely easy to use.

Inconvénients

I do not have any cons related to this software.

Avantages

The gate location feature is super helpful since it enables guests to check into multiple buildings using one QR code. The check-in and check-out process is smooth. The appointment feature is also great and easy to use. Many hosts prefer to attach the appointment URL to their event email invites to guests than uploading a list of visitors to SIE through a CSV file.

Inconvénients

We would like to be able to bulk check in guests and edit invites sent through Outlook plug-in. It will be great if we can upload an image for the email template banner instead of having to host the image as an URL using a third-party tool.

Avantages

I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great.

Inconvénients

There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this.

Avantages

I like how quickly Traction Guest has been to come up with solutions and new features for their VMS. Their touchless sign-in was out and functioning so quickly after the lockdown.

Inconvénients

There are a few features I would like to see implemented. Like the ability to emulate the check-in process from the portal when making experience changes or theme changes. Having a "play button" on the portal would make life so much easier when making design changes as I wouldn't need to physically be near the licensed iPad when working with TG. Also a better badge design program on the site would be amazing!

Avantages

Flexibility - The software allows you to create your own visitor flows without coding knowledge or having to pay extra for custom flows like some other systems out there. The Editor is pretty easy to use and offers tons of options to create any type of flow.

Inconvénients

The per iPad pricing structure can be a bit limiting depending on your needs and budget.

Avantages

Integrating into our company was a challenge because we turned Traction Guest into much more than what it was designed for. But what i like most about this is that the support we had from Traction Guest support team, specifically [SENSITIVE CONTENT HIDDEN], who assisted us with any questions or concerns we had. She always gives 100% and we appreciate it.

Inconvénients

There were some glitches in the beginning but they were eventually resolved. This is expected with any software. Traction Guest has the potential to expand especially in the Oil & Energy Sector.

Avantages

I like that there are multiple features that allow flexibility not only in checking in and managing employees, vendors, and visitors, but also the reporting features, I can produce reports in a variety of ways which during the pandemic has been absolutely necessary to track employees and visitors.

Inconvénients

I would like to see the ability to incorporate more customized text and photos into the field choices, and have a bit more ability to implement a full page of questions and/or information specific to what the needs are, I love the fact that I can download forms, I would also like to have that same ability to use a page to input information.

Avantages

When I didn't understand something with the software, The support team was very professional. They talked in my language - not in a high tech lingo I couldn't understand. Very easy instructions! . Never laugh at my questions. Made me feel at ease!! I can ALWAYS email the team with any question and he is fast to get back with me!

Inconvénients

I have thought about this and I really can't think of anything that I dislike. Thanks to the support team it is very user friendly.

Avantages

I could not believe how easy it was to setup and use all the various functions and features that Traction Guest has to offer. Even for people who aren't good with technology, the way they've created the administrative side of it, makes it so simple to use.

Inconvénients

The sign out page could use some upgrading and integration with the guest list.

Avantages

Support is always fantastic to work with.

Inconvénients

We have the ipad and printer setup on the secure wifi. Dealing with Networking to have the printer and iPad on the same network has been challenging. Being able to connect the printer directly to the iPad would be a huge improvement.

Avantages

Traction Guest software has allowed us to operationalize our approach to visitor management. The ability to integrate training and security requirements enterprise wide, with guest connect action has far surpassed all expectation.

Inconvénients

Support team response time/time difference from west-east coast of Canada.

Avantages

I am involved in the installation and support of the Traction Guest software, not the selection and frequent use of it. That being said I am most familiar with the technical support of the software and have found the tech support group to be excellent in all of the times I have contacted them. I would not hesitate to recommend the Traction Guest software solely on the basis of their technical support staff.

Inconvénients

I can only say that my company is least happy with the amount of time that guest logins are maintained "out of the box" ~ that being 30 days. According to tech support this can be increased, but there is some kind of process involved with making that case with the Traction Guest developers.

Avantages

The customer support
Dear [SENSITIVE CONTENT],

Thank you for your time today, you are extremely patient and provided wonderful support. You make us forget we are using a third party service!

Kind Regards

Binu

Inconvénients

There is nothing negative at this time that I have to share

Avantages

ID scanning has made the visitor check in much more secure while also streamlining the check in process for our guests.
I would also like the option to clone not just whole experiences, but the option to clone an experience path within created experiences. it would save a lot of time.

Inconvénients

I believe the ability to autofill name information in the about you section with the ID scan feature should be an option.
Not being able to clone experience paths within an experience creates extra work.

Avantages

Creates paper-free guest records and can easily add document updates.

Inconvénients

We keep having issues with the host list.

Avantages

The product was easy to set up and easy to use. Guest and employees have quite receptive to the new sign in process.

Inconvénients

The only con at this point is an issue with the badges but not the products. The recommended badge forms we are currently using have adhesive problems. This is not a reflection of the overall product.