Vtiger CRM

Avantages

Elle permet de gérer la relation clientèle qui offre des fonctionnalités telles que la gestion des contacts, des leads, des opportunités, des campagnes marketing

Inconvénients

le manque de flexibilité dans la personnalisation de l'interface utilisateur, des fonctionnalités complexes ou difficiles pour les nouveaux utilisateurs, des bugs occasionnels et des performances parfois lentes

Avantages

For ease of use .It offers a range of features for smaller companies

Inconvénients

A very good application in which there are no downsides

Avantages

The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them.

Inconvénients

The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team.

Avantages

The bulk database holding capacity and simple system of a funnel which has a good flow of data and upgradation .

Inconvénients

The page open loop which takes too much of time to load is consuming too much of time . Homepage is too backward and needs a lot of improvement .

Avantages

Vitager CRM se destaca como una herramienta poderosa para impulsar las ventas, mejorar la atención al cliente y aumentar la eficiencia empresarial.

Inconvénients

Satisfecho hasta el momento con vitager CRM

Avantages

Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried.

Inconvénients

Workflows could be made easier for beginners.
The project management side on my plan is fairly basic, but it's nice to have it there.
Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere.

Alternatives envisagées 

Zoho CRMOpens in a new tab et HubSpot CRM

Pourquoi choisir Vtiger CRM 

Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc.

Logiciel antérieur 

Zoho CRMOpens in a new tab, Streak et HubSpot CRM

Pourquoi passer à Vtiger CRM

Price, usability, multifunctionality, UI.

Avantages

You can monitor all sales processes and projects in one program and that makes it the best. I love that it is cloud based, which doesn't crash computers. Its ticketing system is very stable and efficient. It has great marketing management, which makes it easy for us to do mailings.

Inconvénients

It does not have the option to drag and drop tasks to place them in another space of the project. It is frustrating how many clicks you have to make to start a specific function. The software is very complete, for that reason it has too many functions and tools that tend to confuse the learning process.

Avantages

Very adoptable. Depending on which version you choose you will have different modules and the possibility to add modules of your own or deactivate modules you don't need. All records from the different modules can be printed out and you can change the templates.

Vtiger is complex and can be adopted to all your needs but then you need someone within the organisation that would love to get into the system and make the changes. The vtiger support are great to.

I have been able to create a CRM that works for me, all my companies and partners and help us give create customer service and of course keep up with leads, projects, email campaigns and todos.

Inconvénients

Well Vtiger might not be the CRM for companies that only need to have a simple register of clients companies and leads. Since there are so many great modules you really have to set a aside time to get to know the system so if you don't have time or only need a few limited functions you maybe should not choose vtiger.

Avantages

Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM.
Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it’s also easily the best value.
API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available.
Document storage is great in VT – super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management.

Inconvénients

Not many - The mandatory 2 column format for every page is a bit limiting, this can make the layout of data a clumsy. Most of the cons are overcome by working it through with VT – ring them, if they can’t fix it then they will give you a ‘ work around’.

Avantages

One of its main advantages is the price, which compared to its CRM peers is relatively lower. It is also a complete tool that allows you to do simple things like managing customers to marketing automation.

Inconvénients

A disadvantage that can be improved in the medium term is the technical support, which at times is not fast or does not solve the problem.

Avantages

You can consolidate multiples process in a single platform (sales, product catalog, contacts, project management, service contracts, case management). Integration with gsuites lets you sinc calendar, add new contacts based on emails, email features. Integration with twilio lets you start phone call based on the contact information and record this activities. Dashboard features to obtain of your differents tasks. Easy to setup and customize. You can add new modules if you needs.

Inconvénients

The interactions between the differents modules can be improve, in order to relate the differents entities of the interactions with our customers.

Avantages

One of the best option is the "SLA clock" which keeps on reminding you that we haven't acknoledged the query of the customer and this helps a lot in getting a prompt response and it shows how company is willing that our clients get the resolution with in no time and they can work with us swiftly.

Inconvénients

This software should even come up with the soft-phone facility which can display the client detail on the screen whenever they call.
Which will reduce the time for finding up the detail of client and get straight to the track and help them with the best possible option rather than waiting the first 3 minutes of the call in pulling up what was are the order placed by the client and what was his las email to us.

Avantages

- functionality
- customizability
- stability

Inconvénients

- often many clicks to the destination
- many open windows
- restricts clarity

Alternatives envisagées 

Zoho CRMOpens in a new tab, Dynamics 365 et Salesforce Sales CloudOpens in a new tab

Pourquoi choisir Vtiger CRM 

We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions.

Logiciel antérieur 

Zoho CRMOpens in a new tab, Dynamics 365 et Salesforce Sales CloudOpens in a new tab

Pourquoi passer à Vtiger CRM

- best price and performance ratio - rapid implementation - simple user guidance - little user training necessary - variety of functions

Avantages

Adaptability and support

Inconvénients

very little at all,
One bad shortcoming is that we have to save documents locally and then upload,rather than being able to save directly into V Tiger - this is time consuming and seems totally illogical. For invoicing, you also need to have a spreadsheet structure as opposed to having to enter each line of the invoice individualyy and do all of the maths manually

Avantages

Easy to use and to customize
Big community of developers and support community
Continued development and updating with new features
A lot of out of the box features
on demand and open source available
Inventory tracking

Inconvénients

Open source needs a paid extension to sync with Accounting software
Needs a few features to be a more all in one solution (not including accounting)

Avantages

What I like most about vtiger is that it is very complete, flexible and adaptable to the needs of the company, since we have needed to adapt some modules at their opportunity and it has been possible, and it has been wonderful to take the sales opportunities of a orderly manner

Inconvénients

In spite of being very complete, it is quite complex, it is difficult to adapt to your work method since it breaks with the traditional

Avantages

The best part of the software is when I can add opportunities for my clients revenue for my future projects. It helps me to understand and work easily for my future revenue.

Inconvénients

As of now I do not dislike anything because it is the best software I have ever used.

Avantages

The chance to make your own modules so it can be 100% adjusted to all of your processes and improving your company's support.

Inconvénients

Sometimes the updates make some features unavaible for a few minutes.

Avantages

The software is so easy to set up and get started with, i love it. One can filter how they want to view all their customers.

Inconvénients

None. Vtiger is highly customizable and it s so simple to install add-ons to the software.colors can also be changed to match the needs of the user

Avantages

Prices are good. User friendly. Easy setup.

Inconvénients

Mobile App not very great. Should improve mail templates and experience.

Avantages

N number of contacts can be stored, and can be retrieved for business follow up's, which convert contact's into a meaningful prospect/Lead.

Organisation Lets us to add multiple activities into account such as Key handshake's, current sales stage; being quite interactive within our internal team.

Inconvénients

Expecting a changes to happen in Graphical user Interface (GUI) experience, and in training part.

Avantages

I like the functionality and options available for customization, the user friendly platform and the quick response to an issue via customer service.

Inconvénients

At times, the program can be slow to respond or not respond at all, causing a duplicate request or a long pause, resulting in slower individual productivity

Avantages

Extensive Features
Flexible and Customizable Interfaces

Inconvénients

Documentation
Training
Guidance
Absence of built-in simplified workflows

Avantages

Customer support available even on holidays to sort my problems and to be precise always answering all sorts of questions.
All type of suggestions from me were taken positively by the development team.
Even during free trial they provided impeccable help, they handle their customers way better. That's what matters right, priority to customers rather than the invoices.

Inconvénients

Not cons as such. Just waiting for some of their new features that they have kept for their future updates.

Avantages

It has the potential to make our communications and analysis more effective and efficient.

Inconvénients

It is not terribly user-friendly. Campaign functions still rely on the use of HTML to customize which is frustrating, for example.