Cin7 Omni

Avantages

Functionalities of this product are what small companies need, if only they were working.
This remains a good project on paper, and it would be great if offered for free until it is working properly to clients helping the development of a final product. Now it is working with 60-70% of the minimum required functionalities. The risks of being blocked with shipments and invoices are always there.

Inconvénients

This is still a prototype, charged to customers as a final product, probably to finance the completion of the software development. We subscribed for a base plan and we were forced to move to premium plan. We cannot switch immediately due to the big time and money invested in setup and integration, and we will soon do it if they do not fix the issues. So far, support is not able to solve issues in real time, therefore we had and are having huge issues with customers with blocked deliveries, wrong documents (invoices and packing lists sent out). And we did not receive any refund or apology with a plan to fix issues.
Having mistakes in reporting, and official documents like prices and amount of invoices is not acceptable.

Avantages

As a cloud integrator/implementor of inventory solutions, I have found that Cin7 offers the most features in the market place and exceptional value for money. It caters for wholesale distribution/multi location/consignment both from customer and suppliers and multiple sales channels including EDI, Amazon and Ecommerce. For an inventory business that is growing and focussed on making the most of every sales channel - this product is a MUST. In addition, support is second to none, the quality of the online materials is excellent including step by step videos, premium support conducts weekly troubleshooting where customers can ask anything about the product and get targeted assistance. This software vendor is in for the long haul and is committed to the best customer experience. I am delighted to have Cin7 as one of my partners and can't speak highly enough about their sales and support teams.

Avantages

- the system is easy to use
- support by the rep has been very good, always prompt and courteous.
- up time has been very good, a few outages over the last few months but quickly resolved.

Inconvénients

- based on the systems price point not many cons.
- it would be nice if it was a bit more custom configurable, again good based on the price point.
- I would like the reporting functionality to be a little bit better. For example I wanted to run a report recently for all customer receiving a category discount, but I could not find a report that would give me that information.

Avantages

Cin7 is the best inventory management software for apparel industry i come up with. It identifies the customer requirements and provides a comprehensive platform with lot of features. With Cin7, managing of retail stores and warehouse is very easy. The system is very reliable.

Inconvénients

More integrations would be great. Importing data from other software is not supported. It would be great if they can allow converting data from different sources of applications to one Cin7 file.

Avantages

For myself, I work with Shopify and my main concern was inventory coming over correctly. I liked that I could easy look up a SKU and see what stock was available vs what was actually available.

Inconvénients

I had no part of the set up, but the main person who was responsible for launching this program had a very difficult time getting all the kinks sorted out. We are a small company that relies on every single sale, and we ran into months long delays with deployment. It's my understanding we were promised certain features and then when it came time to launch, it never happened.

Avantages

When dealing with EDI softwares, integration and transmission issues are plenty, and as a low-tech person it can be overwhelming. Every time I've reached out to the Cin7 team for customer support, they've been readily available, quick to respond, specific to my problem, and walked me through solutions. On this last case, my integration woes created a support issue that required 2-3 months of advisement, hand-holding and working with a 3rd party team to make it happen. [SENSITIVE CONTENT HIDDEN] was exceptionally helpful and responsive, and worked with our team until the issue was resolved. And that experience is consistent with any and all I've had with other Cin7 team members. I'm grateful for their insight, expertise, patience and support— it exponentially elevates the experience with the software.

Inconvénients

n/a

Avantages

We are in progress of setting up wholesale system, our technical support Sri has been really helpful on guiding our team familiar with all the functions of Cin7.

Inconvénients

It takes our team a bit longer to familiar with all the functions. It is a mission to gather up information for initialisation. We would love to see a better appearance and more functions/freedom on the B2B portal.

Avantages

All-in-one offering
Multiple integrations
Forward-thinking developers
Sell to major retailers & department stores using EDI
Access from anywhere
Sell through multiple channels
Can facilitate large-scale growth
Easy to set up retail stores
Constant improvement (the cons listed below will most likely be fixed in the near future)

Inconvénients

Stock control issues requiring frequent maintenance (possible bug but could also be a 3PL issue).
Aesthetic could be improved (especially reporting).
Some modules over complicated & could be simplified for new users.
B2B in particular freight could be improved with a better integration for example Shipstation (by calculating & pulling rates prior to checkout) to avoid double handling the B2B sale.

Avantages

CIN 7 is a comprehensive and easy to use inventory management software that has helped us immensely in managing our stock and saving us a lot of time.
The interface is easy to use and the functionality and compatibility it provides is second to none which makes our everyday functioning seamless.
Their support staff is extremely helpful whenever needed as well. Strongly recommend this software.

Inconvénients

Nothing in particular yet. There have been instances where more provisions for customizing would have helped us, however the customer support has been very prompt in fixing any issues that we have had.

Avantages

We have been using CIN7 for almost two years and I still highly recommend it. Not only has it been instrumental in managing the various aspects of our business effectively, but it is also very easy to use and for new staff to learn. Technical support is excellent - very reliable and always willing to assist us in creating solutions to meet our needs as the business has grown.

Inconvénients

Many of our sales are made-to-order, so it would be very useful if our production team were able to highlight and flag orders, and to have pop-up reminders.

Avantages

It's online so it's a platform most people are familiar with. Navigation is easy and user-friendly and just generally makes sense. Also a lot of the info like the help articles and videos are very clear and easy to follow.

Inconvénients

Still some things "in progress" such as the DROP SHIP which doesn't work.
MADE-TO-ORDER products don't automatically generate a new PO if you have stock (we're in the furniture business so we have a lot of furniture on display and thus showing stock, so when a new sales order gets raised for a sofa for example - no PO is generated even though it should be, as the product has been set to MADE-TO-ORDER).

Some things seem to be half-baked, for example you can bulk invoice but you can't send out invoices in bulk so that is very manual.

You can upload product images but they do not get pulled to any of the product reports. Again, as we are in a vey visual industry it would be very useful to have images along side product sales reports, or evern things like stock counts.

Avantages

Good reporting and insights. Fairly straight forward to set up. Good Dashboard. Links easily with Xero and our freight company via EDI.

Inconvénients

No major Cons. It suits what we need it for.

Alternatives envisagées 

Pourquoi choisir Cin7 Omni 

Logiciel antérieur 

Pourquoi passer à Cin7 Omni

Avantages

Nothing in particular. Software is average at its best to be honest.

Inconvénients

- Reporting is not user friendly
- Customer service

Avantages

Cin7 offers great flexibility - we use it for a multi channel retail operation, with online, retail and wholesale requirements.
The support staff are responsive and you feel that you are working with a company that are growing and trying to create the best product for your needs.

Inconvénients

The implementation process leaves you a bit in the dark - I'd recommend a consultant with experience in your area, to ensure that the way you implement the software is the best fit for you operation.

Avantages

Integration with our system is easy to use

Inconvénients

using Cin7 for me is easy and comfortable and no issues from my side

Avantages

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Inconvénients

Way to insert all the products.Videos not all of them in order.

Alternatives envisagées 

Pourquoi passer à Cin7 Omni

Avantages

Possibly the ease of use. Its faster and we can manage out inventory very easily through this software. Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him. I also want to appreciate the ability to make minor changes in the system software to suit out individual need. This was possible by Rep and the way he did quickly is commendable.

Inconvénients

The fact that we still have to go to XERO to generate outstanding invoices.

Alternatives envisagées 

Pourquoi choisir Cin7 Omni 

Pourquoi passer à Cin7 Omni

Avantages

I really enjoy the flexible nature of Cin7. You can do anything with it. Customer and supplier information is easily linked to purchasing and sales. Product information is easily linked to sales and inventory. This platform keeps your business working smoothly and lets you see metrics on how it's all going at a glance.

Inconvénients

The only thing that I would hope Cin7 focusses on over the course of developing the platform in ease of use. There is a considerable amount of data entry that goes into Cin7. Multiple pages have to be dealt with to get from one stage of an order to another. There is an amount of complexity that is available to Cin7 that is not covered by the instructional materials. However, they are always imporiving on the sd

Avantages

Product ordering & management is powerful and makes managing our retail shop straight forward. Point of Sale is easy to use. Multi user functionality never conflicts so we don't get IT issues with Cin7.

Inconvénients

Functionality between Cin7 & Shopify is limited.

Avantages

Flexible, lots of features, many integration, some customisation available

Inconvénients

It is not a totally "idiot proof" system, so you need to know how to use they system and processes correctly to make sure you are recording data in the right way.

Avantages

Point of Sale is great for sales reps out on the road, especially as it can be used offline. Like how it is easy to use, kit products are easy to manage.

Inconvénients

Goes through patches where we get error messages all the time and we are unable to save transactions.

Avantages

This software is very intuitive and flexible. I worked with SAP previously, in which transactions could only be corrected with additional transactions. In Cin7, the user can edit previous production jobs, adjustments, purchase orders, etc. There are several bulk import/bulk update options that are easy to learn and very simple to execute. The "save as draft" and "approve" functions are great for production jobs and purchase orders so managers can review transactions before they are opened. Smart Buyer is a great feature - it enables user to create Purchase Orders when an item falls below a minimum quantity.

Inconvénients

If an item is batch managed, you must manually select the batch to fulfill sales orders or material requirements. An automatic FIFO policy for batch managed items would be nice. Production Job Loader - it would be great if this feature was triggered when a finished good reached a minimum quantity so that the users could easily open up production jobs.

Avantages

I originally tested a few different inventory software and CIN7 has the total package.
It's easy to use, and the integrations available are fantastic.

Inconvénients

Customer pricing discount can't be exported as a whole, it can only be seen once you enter the customer CRM

Avantages

We desperately needed an inventory system and we are still working on learning to use it and its features. The onboarding experience was very good as they walked us through the process and helped troubleshoot based on our needs for the system.

Inconvénients

There are limitations with images and other items that we were hoping it would have however, [SENSITIVE CONTENT] our implementation specialists helped us in customizing certain templates to help get us what we needed.

Avantages

It works, and that is already a big thing, other platforms we tried just simply don't work at all and do false promises on their features. For a fact Cin7 works, its a different platform that we will have to learn but we are happy how robust it is.

Inconvénients

Kind of hard to navigate for sales people and non-technical people, there are also sometimes too many clicks to do one things but I understand that it's an Out of the box software that everyone and anyone can use, its not necessarily customizable for 1 business needs but still, does more than 80% of the job as we need it.

Alternatives envisagées 

Pourquoi choisir Cin7 Omni 

Pourquoi passer à Cin7 Omni

Avantages

That it ties in with our other software.

Inconvénients

That sometimes it I have to type the same thing information in more then one time even tho it is correct.

Avantages

Functions and features that are very useful

Inconvénients

Some data syncing processes with ecommerce platforms are very manual.

Avantages

Sales forecasting and historical sales make it easy to see what needs to be replenished!!
You can make orders for replenishment from the reports themselves. Customer support is there but can take up to 48 hours to respond.

Inconvénients

There is lots to learn and view before actually going live. There is only a 7-day free trial whereas most companies offer a month. Starter package and includes basic support prioritizing others before you.

Avantages

We have a complex pricing structure and multiple locations and Cin 7 was one of the few software packages that has been able to cope with our set up

Inconvénients

Subscribing to Cin 7 almost three years ago meant they were going through a lot of 'teething' problems and initially we did not receive the support we required. However we have seen a vast improvement but we did not think it fair as a reward for persevering they would triple the monthly fee, with out warning or good reason!

Avantages

We’ve been utilizing Cin7 for about 9 months. We integrated the Cin7 for our business during Q1 2018. We have found the Cin7 platform to be robust, and the customizations they provide to accommodate specific business needs have been very important towards running our operation effectively and efficiently.
In summary:
 Robust platform for a small to mid-size business
 Inventory management capabilities are strong
 Sales Order and Purchase Order functionality is solid
 Reporting capability has improved with more features and functions this year.

Inconvénients

There is a cope for improvement as it ages.

Avantages

The simple implementation and very streamlined POS Interface

Inconvénients

Inability to do smart orders per location

Avantages

Easy to learn the software and upload product. The functionality is straight forward and easy to teach the team.
The support from implementation specialist [SENSITIVE CONTENT] has been fantastic.

Inconvénients

So far i dont have anything negative to say about this software.

Avantages

Fantastic support through the on-boarding process.
Easy to use and great help articles to assist with processes and tasks.

Inconvénients

Getting caught up with all of the different features that the solution has to offer has me looking at the computer screen for far too long analysing inventory data.

Avantages

Granular views and control over inventory and sales orders

Inconvénients

Need more integrations with popular CRMs

Avantages

I am a manufacturer who sells retail (online, email, phone and in person) and wholesale. Since I don't fit into one particular niche I love that Cin7 has all the features that I need for each one of my divisions.

I looked for a long time for an inventory software that met all of my needs. I tried one and it failed to do what I need it to, it was geared too much towards eCommerce and didn't have any order entry or manufacturing capabilities. Then I found Cin7. I was very cautious at first because of my experience with my previous software not performing the way I wanted it to. But as I learned everything Cin7 could do I was very pleased with my decision. It gives each of my departments the functionality they need and also seamlessly connects them together saving lots of time and money.

It also integrates with Quickbooks Desktop and ShipStation very well. You can import batch invoices into QB as well which is a huge time saver when reconciling.

If you are like me and you require a lot of functionality in your inventory system then you need Cin7.

Inconvénients

I'd like to see it work with more eCommerce shopping carts right out of the box. We had to develop our own API integration to import orders from our shopping cart OpenCart. Their API works just fine, it just takes time to implement.

Avantages

Ease of use, sales ordering and smart buyers are great tools.

Inconvénients

Accounting Integrations have always and will remain no functional.

Avantages

The Cin7 Academy is quite thorough as a guide for learning and referencing as we transit over. Our dedicated specialist, [SENSITIVE CONTENT], is patient and assist us with workarounds suited to our business unique structure and requirements. It integrates with shopify B2B & B2C, & manages stock imports well.

Inconvénients

Would love to see more sync integrations of fulfilment settings - ETD, delivery / pickup, time, etc. in the future. CRM Features to be more beefed up. Data syncing process can be improved across ecommerce platform.

Avantages

Cin7 makes our job so much easier. We love that it's our CRM, that it handles the inventory for all our raw ingredients and finished products and how it integrates with our courier, Shopify and Xero. It gives us such peace of mind to feel like we're totally on top of our operations.

Inconvénients

If I had one piece of advice for a new customer, it would be to make sure you do a thorough job of the onboarding process. Devote a resource to it, whatever it takes. It's a time consuming process but if you're willing to invest the time and effort to it, then it will make the post go-live period run seamlessly.
Whenever we came across a stumbling block during our onboarding process, [SENSITIVE CONTENT HIDDEN] and his team were always proactive and immediately looked for a solution.

Avantages

Atul has helped us on board and has went above and beyond in every possible way. The system itself is also great! It accomplishes everything that was missing from other systems we have used. It's a very clean system and keeps everything organised.

Inconvénients

A little bit buggy with the invoicing system, but otherwise, no issues.

Avantages

The ease of implementation and the support from our service provider, Beyond Expectations

Inconvénients

Budgeting features could be improved, ie sales vs budget by customers. This would be very helpful

Avantages

Easy to use, good visuals. Quick and easy to set up and run.

Inconvénients

Needs a better CRM with more options for note taking and storing documents about customers.

Alternatives envisagées 

Pourquoi choisir Cin7 Omni 

Pourquoi passer à Cin7 Omni

Avantages

The capacity to allow us to grow internationally and integrate with all our existing platforms

Inconvénients

Not all automated eg need to push through changes to Shopify (but that is easy enough to manage)

Avantages

Cin7 offers a lot of features such as inventory, accounting, logistics and order processing. I don't know any other software that offers all these features at once so it's very useful and saves me time.

Inconvénients

Since it offers so many features, it takes a while to learn how to use it and sometimes I've had to look things up. Also, it's on the expensive side and therefore not ideal for small businesses.

Avantages

We really liked that Cin7 centralised, consolidated and automated our business processes and procedures. It gave us the transparency throughout all business units and supply chain. The customisation of reports enabled us to track specific facets of the company and keep in line with budgets and targets.

Inconvénients

Navigation throughout the whole system can be daunting purely to the fact the capabilities of the system is expansive and there is so many areas to populate with information.

Avantages

Honestly we love everything about CIN 7 and the capabilities of the software. Furthermore; [SENSITIVE CONTENT HIDDEN] my implementation specialist has been extremely helpful and we are grateful for his help.

Inconvénients

I have not experienced anything that I dislike!

Avantages

Allows us to integrate with our B2C Shopify store, B2B online store and 3PL order fulfilment, as well as managing our stock imports from external suppliers both domestically and globally.

Inconvénients

We'd love more ability to tailor the look of our B2B store, however functionally it still meets all our needs

Avantages

Most features are relatively intuitive, decent amount of customization options, native integrations with Amazon/Shopify, able to integrate with our 3PL

Inconvénients

The Quickbooks integration was not seemless as is was made out to be in onboarding. We are currently stuck with some lack of functionality that makes our Accountant's manual workload increase due to having to adjust every invoice that comes over from Cin7. More transparency up front on the lack of features there would have been critical.