eviivo

Avantages

I like the channel manager but watch out they don't tell you they take over the entire function especially for some 3rd party websites and if you want to cancel due to anything or a person cancelling you can't open a room in your inventory. When you try contacting them, you wait days and days without a response or they tell you for weeks that Software support is working on it.

Inconvénients

Customer Service period.. There is no Customer Service or Support.. NONE WHATS SO EVER.. You are on your own and if it goes down for no reason.. no one around to answer your phone calls or emails.

Avantages

I never could get it up and running as the customer support did not exist!

Inconvénients

The supposed customer support that they promised!

Avantages

Consolidation of booking engines and display of availability.

Inconvénients

Needs some features added, and also tweak some of the existing features. They are currently working on these issues.

Avantages

It seems they thought of everything. We have a 4 room B&B and the features are exactly what we were looking for. The training and support were excellent!

Inconvénients

Not a fault of Eviivo at all...but I just set everything up when Covid 19 was starting. So, we still really haven't seen the program running to its full potential but, we are confident it will do an excellent job.

Avantages

The product was easy to use and was priced very competitively through the Canadian Bnb association. It worked seamlessly with my own website.

Inconvénients

Didn't have any problems during the time I used Xotelia

Avantages

Very Basic - not any better items than other providers.

Inconvénients

poor learning curve - figure it out on your own

Avantages

Ease of connection to channels, honestly, that's all

Inconvénients

Multiple steps to perform simple functions. No drag and drop capability on 'diary' (calendar or map). Incredibly difficult to make changes to rates for one reservation and creates a massive backlog of those changes on Bill which have to be unselected. Customer support is nonexistent to say the least.

Avantages

The Eviivo suite is eay to read and easy to use. I like how it stores guest information.

Inconvénients

I would like to see more reports and possibly an easy way to generate nicer looking emails with specials.

Avantages

It's pretty easy to use and I like the view of the occupancy summary. Customer support has always been easy to work with.

Inconvénients

Lack of user controls and audit reporting. It is too easy to mistakenly move a reservation and there is no audit trail to see that it is done. Also I'd like to restrict deleting a reservation all together so it can only be cancelled but it's all or nothing. I'd like to give other users the ability to record payments but not book a reservation.

Avantages

It seems to have all functions you need

Inconvénients

It doesn't work, extremely difficult to manage if you are not an expert in software, when you subscribe to their services, the company book an hour with you to explain how it works and after that you don't have any support unless you pay 60 Euros booked with two weeks advance.

Avantages

Well organized user interface that seems to have been built by a teamn that really understands the users' needs

Inconvénients

The rate plan set up and management is complex (but maybe there is no way around it)

Avantages

Knowledgeable customer support [SENSITIVE CONTENT HIDDEN] is awesome

Inconvénients

Adding Additional properties to the platform take a little time to assimilate

Avantages

I used to manually handle my calendar using three different platforms. Using a channel manager has eased my burden in so many ways! Eviivo has made the transition simple and easy to understand.

Inconvénients

I haven't encountered any. I am a new user.

Avantages

Die Integration in unseren laufenden Betrieb hat gut funktioniert, jedoch muss man sich auch sorgfältig einarbeiten. Danach funktioniert alles sehr gut.

Inconvénients

Kleine Funktionen fehlen oder sind nur über kleine Umwege zu erstellen (manche Gebühen für Zeiträume festlegen, Aufpreise für eine Nacht, etc)

Avantages

Have not work with the software in awhile

Inconvénients

Not being able to add days after guests had booked. I have been told this has been fixed.

Avantages

It is easy to set up and provides good co-ordination.

Inconvénients

It would be helpful if there was more reporting - perhaps a report writer.

Avantages

Everything, there is not one bad thing I could ever say about Rez0. The occupancy map was first rate.

Inconvénients

The fact that I can no longer use it. It was bought by Expedia and then Expedia sold out to a European company by the name of Eviivo.

Avantages

Relativamente fácil de usar, control bastante elevado de todos los parámetros de tu propiedad

Inconvénients

El servicio técnico, casi inexistente. Cuenta semanas conseguir que te atiendan

Avantages

I like that Eviivo is seamless. It is everything that I need to run my business. Anytime, I have had questions, they are answered in a timely way to my satisfaction.

Inconvénients

When people book at my BnB, I would like to know the names of everyone that is arriving rather then just the person booking.

Avantages

At the start of my business a channel manager was invaluable. It ran the business for me.

Inconvénients

The calendar links with other platforms are incomplete

Avantages

I find it easy to use, now I am familiar with its functionality.
I've not used any other platforms, so have nothing to compare it with. It does what I need it to do and the customer service is always spot on which means more to me than anything else.

Inconvénients

Sometimes a bit tricky to navigate but I think that's more my lack of knowledge of the background bits and pieces.

Avantages

Options galore to suit the varied needs of my inn (and most others) - VERY FLEXIBLE
Continuous backup of data to off-site server.
Data security.
Regular updates and continuous improvement.
Great help files.
Easy to use.
Integrates nicely with the Rezovation Booking engine
Credit card transactions managed easily if using Intuit CC processing.

Inconvénients

The only reason I gave 4 stars for meets needs is that it must be paired with either the Rezovation Booking Engine or Webervations to provide online reservations from your website.
No web based innkeeper access from this particular offering, though the company does have solutions for that.

Inconvénients

The process of cut out the room allotment was quite slow when had reservation.

Avantages

funcionalidad y opciones en general para el cambio de tarifas, información visual y agilidad.

Inconvénients

Tener que crear canales específicos para Airbnb y VRBO. Limitación en el tipo de promociones a realizar. Dificultades y errores cuando se utiliza la web a través del móvil.

Avantages

The diary is easy to use and email with guests is helpful.

Inconvénients

The booking calendar is slow. The online appearance of the booking calendar is not as good as it could be.

Avantages

This software has streamlined all of our booking sites and calendars and made life of much easier!

Inconvénients

We have not found any issues with eviivo or integration as of yet.

Avantages

Not much. I do like the email confirmation feature.

Inconvénients

Reports are lame, not US-based so have to enter the country every time when entering an address. No easy way to change the room type description.

Avantages

There are no pros with this software for our style of business

Inconvénients

This system does not work well with our business. It is very time consuming to make a reservation, having to go to 3-4 pages to complete. Could not customize rates, could not customize the email conformation. Contacted company by phone on how to cancel account. Performed the requested procedure to cancel and have heard nothing back.

Avantages

We opened our new 8 bedroom hotel on 29th May 2021 when website and Eviivo Booking Platform went live - two weeks later we have 114 bookings ranging from 2 days to 10 days - Fantastic response.

Inconvénients

No comment at this time - maybe later I could make some comment here.

Avantages

I like that I can call customer support and they will talk me through what I need to do.

Inconvénients

It was totally different from what I was using before. At first I had to use the chat option which I found very difficult. The directions for set up were hard for me to understand. Once they had phone support everything was fine.

Avantages

Easy to use diary, integrated emails and channel management.

Inconvénients

Inability to see competitive data for area dynamically which is a game changer.

Avantages

That there is almost 0 chance of double bookings. Also, I'm thrilled that I do not have to manually block out my bookings. Xotelia software has saved me a ton of time. I'm able to spend more time with my guests.

Inconvénients

The videos were not very helpful. They moved a bit too quickly for someone new to understand all the steps.

Avantages

Still getting my head around the channel manager. The Eviivo University is very helpful as are the live chat support.

Inconvénients

Nothing at present, I havent been using this system long enough.

Avantages

This software is so user friendly! The interface is clean and simple and everything is so easy to find. I really like how it doesn't force me to enter a lot of needless information before going to the next screen.

Inconvénients

I would like to be able to see more options for a block and to be able to extend it without the need to delete and redo it. Unfortunately I haven't had the pleasure of playing around much with reservations yet, but if this is the same I would like that as well. Also an option to send a quote, but [SENSITIVE CONTENT HIDDEN] gave me an excellent idea to work around this!

Avantages

There is not much to recommend this product

Inconvénients

The system has developed some problems that affect my business and whenever I call to check on the status of any of the problems, I'm always told "it is being worked on". Well, I'm working on finding another product.

Avantages

Affordable
Comprehensive
Easy to use

Inconvénients

Need their team to do the connexion.

Avantages

Facilitates bookings, payment everything I need to cultivate customers while focusing on my guests’ care & enjoyment

Inconvénients

Better, longer training is needed for innkeepers bc the system is complex. But, it is excellent!

Avantages

The UI/UX design of the application is great, and easy to use. The amount of analytics that they provide is overwhelming but extremely useful. The customer support is amazing, they screenshare your computer to find out exactly what is wrong or to teach you.

Inconvénients

It is not compatible with google chrome or firefox on Mac. There are some issues with sending information and promotions and the time it takes to populate. But overall the product is great.

Avantages

Support group are in U.S. and very congenial and helpful with any problems. It's a pleasure talking to the support people. They return calls promptly. Rezovation GT is program that works for both cabin rentals and the B&B rentals. I'm a small resort/B&B and this meets my needs

Inconvénients

They had to do some programing on my computer to make it work but were very good at taking all the time they needed to correct the problem.
I also found one glitch in the program and that was fixed immediately.

Avantages

Sehr einfache Handhabung, tolle Unterstützung.

Inconvénients

Der App hat ein paar kleine (!) Fehler. Ist aber auch sehr einfach zu bedienen.

Avantages

I'm a big fan on the whole, it makes everything much easier.

Inconvénients

The issues integrating with Booking.com and the emails not going out to Airbnb guests

Avantages

It offers everything that we need, Booking online, tracking guests, room clean updates, adding on extra packages

Inconvénients

It really needs to be updated. It only works in Internet Explorer right now which is a pain if you use a mac, even on a pc it can be really slow to load.

Avantages

Comodità del calendario condiviso: con un unico programma gestisco più portali

Inconvénients

Non ci sono criticità; dove ho avuto qualche difficoltà sono stata aiutata sempre dall’assistenza, sempre molto disponibile

Avantages

Ease of support is vital and has allowed business to ride minor hiccups. help is prompt and you rally feel they are working for you

Inconvénients

As with any software it takes a bit of time to sort out but issues are minor

Avantages

Detailed management of our inventory is crutial for maximum revenue. This product allows us to manage our inventory very closely, with easy implementation of up to the minute price changes flowing through to our website.

The product surpasses other comparable products with maximum flexibilty, including an easy occupancy reporting system, compatability with our accounting software, and micro-level client marketing tools.

Inconvénients

This product is superior to any other product I've tried. don't have any comments.

Avantages

I found the set up mostly intuitive, helped by the excellent webinar provided. Thr big help was the friendly and prompt support, this really helped reassure me that this was a quality platform. I will continue to recommend it across the tourism industry in Scotland.

Inconvénients

I honestly can't criticise any element of the software.

Avantages

Leichte Handhabung, gut verständlich. Ideal für kleine Betriebe.

Inconvénients

Mir hat alles gut gefallen. es gibt nichts zu beanstanden.

Avantages

Not sure...it is similar to others in its good features like the calendar.

Inconvénients

It does not interface with Airbnb. Connected with innpayment which does not accept American express. Innpayment has a bad system where if you don't enter info correctly it then wipes out all info and the guest has to start over from scratch...but it doesn't simply tell you that.