eviivo

Avantages

Nothing. I really can't say anything good. I asked about embedding Google tracking code for Google Hotels and Google Ads but it's not possible. Why?

Inconvénients

I've been with them for a few years and nothing gets any better. The support is marginal at best. Only 4 images per room for my property is not enough.

Avantages

It allows me a channel manager. I can see bookings on screen.

Inconvénients

I would be charged for reviews whereas previous company did not charge me.

Avantages

The ease of use is good for a beginner, initially, the customer service is good but as soon as you pay & seek other assistance they will stop answering you.

Inconvénients

Many standard features found on other channel manager are non-existent with Xotelia...You need to upload Airbnb rates manually, reservations & price changes often don't sync, the system glitches & crashes for weeks on end sometimes & customer service is an absolute catastrophe!

This has had a bad impact on my short-term rentals, there have been periods where basic features such as updating rates & availabilities are unavailable for weeks!

DEFINITELY NOT RECOMMENDED!

Avantages

I was a little nervous when Eviivo bought out Bed&Breakfast.com....Very happy they did! Much more powerful and user friendly. Customer support is always willing to go above and beyond.

Inconvénients

It was a little "glitchy" in the beginning but they seemed to have worked out all the bugs.

Avantages

The seamless integration between on-line inventory with the booking engine and inventory on BedandBreakfast.com makes my life as an innkeeper so much easier. Being able to quickly and easily change rates, minimum stays,and availability allows me sell more rooms. Also, because everything is in real-time, I never have any double bookings. Sometimes as an innkeeper, I get fixated on an operational issue and sales takes a back seat. But one of my favorite sayings is "there is no problem that more revenue can't fix" and Rezovation GT with BedandBreakfast.com and all the support that is provided, has really helped increase our revenue! The commitment of the RezOvation staff to the success of my business is evident with every contact. The return on the investment can be measured by increased revenue and by my peace of mind!

Inconvénients

Because we are a full service Inn, I need in-depth reporting that had been part of Desktop that has not been fully developed for GT yet. Many users are not looking for the amount of detail that I prefer, nor do they have as much group business as we do so I understand that the needs of the many come before the needs of the few.

Avantages

Eviivo is very easy to use and it is easy to access the information.

Inconvénients

There is nothing that I do not like about this software. It meets the needs of my b and b.

Avantages

It was already set up when we purchased the business.

Inconvénients

Everything! The system crashes continuously, recently they merged with another company and it messed up my rates as well as cost me over a dozen bookings because it was showing we were booked when we were not. I found out when people showed up for our tea and told us they were sorry they couldn't stay with us because we were booked. Imagine my horror because we were not! And to make it worse, no one ever returns any calls. I continuously leave messages with no response. Now, I cannot run credit cards due to something between them and the merchants. Extremely frustrating and way too much down time with this program! Searching for a new software.

Avantages

Do not like the program since you took over the other company

Inconvénients

I am a board member and we have been trying to get a bulk file from you folks so we can make a presentation for the Board.

Avantages

Pretty simple to understand once it's explained to you. Like that it is intergrated with bedandbreakfast.com as well as the majority of the third party booking sites and changing room rates reflect across all those third party sites.

Inconvénients

The mobile app is a little difficult and not the same interface on android vs an iphone. Unable to view what rooms are available all at once on a map like youd see on the desktop version.

Avantages

Like that you can always speak to someone can be frustrating if its computerise voice

Inconvénients

for someone like me can be difficult to find my around the site

Avantages

First of all we truly loved working with Dyana from Eviivo! She took the extra time to walk us through the set up process, answer all my questions, and was extremely knowledgeable in all aspects of set up. She is a saint, because I’m not very tech savvy!

So far so good with the software. We just began using it and we may need a few tweaks but I’m happy!

Inconvénients

Have not used long enough to say. However I will let you know as I use it more and I get feedback from our guests as they make their own reservations

Avantages

Its easy to make a booking, easy to find a reservation among all others. Great to be able to send a confirmation with all the necessary details for the guests

Inconvénients

The Office of tourism software called "suite logiciel Ingenie" do not match your criteria, therefore It's impossible to share their calendars

Avantages

Xotelia is a straightforward set up, with very good support. It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings. The software is quick and easy to access. The customer support is second to none.

Inconvénients

Office hours. No bridge to my local Tourist office reservations.

Avantages

Handles everything for you, frees up your time.

Inconvénients

The length of time you spend online
Could be more user friendly

Avantages

It is fairly easy to use. It has more features than our previous system.

Inconvénients

It had a lot of bugs in the beginning, we rode out the bumps, we grew with them and like them now.

Avantages

Integration was very very rough as we were with the big integration from Rezovation. Customer support initially was extremely poor as they underestimated the tasks. However, once all the kinks were ironed out support have been very capable and responsive.

Inconvénients

See above. Also still has some issues re data from Expedia collect bookings are never correct. I need to manually correct.

Avantages

The tech support staff is always very helpful.

Inconvénients

I think the reporting of OTA remittances should be more detailed. It's often difficult to reconcile.

Avantages

Inexpensive. Works well commission free with other OTAs. Clean and simple for a small operation and single user.

Inconvénients

If staff changes over there is Somewhat of a long learning curve. Not easy to make changes to reservations. Selecting multiple units is not straight forward.

Avantages

The software was easy to learn and work with. I had no issues with any downtime and could always count on the system to be up and running which is so important when running a business. We transitioned from a similar booking manager, I very much appreciated the support during that process and ease of changeover.

Inconvénients

The program was easy to use and integrate with.

Avantages

very stabile, support, customer orientated

Inconvénients

nothing

Avantages

Diary is quick easy way to manage multiple OTAs
Startup help with training and website development was great
Online help chat very helpful and quick
Reports to see how business is doing are very useful
Promos very easy to setup and pushed out instantly

Inconvénients

The monthly invoice from eviivo is a little difficult to read and reconcile
Having to login every few minutes... would like option to stay logged in or for a longer period of timeu

Avantages

Once you get over the hurdle of a high learning curve, this product has higher functionality and features than many of the other hosting softwares. They offer physical devices for onsite bookings and they software and carry over contacts and reservations from previous booking softwares. Great product.

Inconvénients

I used to run the third party booking softwares of a small hotel in Santa Barbara, we picked up rezovation as an alternative from our native software. From the get go, this product is limited in information distribution and functionality. You can’t force push updates to your listings, and it’s hard to create promo codes and “weekend deals”. You need extensive learning time since the learning curve is high.

Avantages

There are many features to help with reporting

Inconvénients

The reports can be a little confusing and sometimes amendments on the pages can be difficult to find

Avantages

I wanted to love Eviivo: the promise of merging all calendars, one click OTA connection, ease of integration, etc. all looked too good to be true.

Inconvénients

Absolute lack of customer service; Eviivo changes to the system that prevent us from being able to book guests or use the OTA features; unresponsive phone, chat and online query systems are a farce.

Avantages

Good overview (dairy), easy to make bookings, easy access to guest registrations, last software releases really improved

Inconvénients

Some things are are hard to find (like changing minimum/maximum stays), searching quite a while for things you don't need every day, some overviews are confusing (like since Airbnb is involved, I have a base rate and and Airbnb rate); the App definitely needs improvement, not using it anymore

Avantages

Software was ok to use but took a long time to get to grips with it and could be much simpler

Inconvénients

All features hidden under layers of boxes. Could not find what you were looking for

Avantages

I am a one man band at present and this software makes like do much easier, your support has been fabulous feels like someone's on my side.

Inconvénients

Little bit tec' y I found dome if the features z little unwieldy and I would prefer to have more administrative rights on my website.

Avantages

Easy to use

Inconvénients

I would like to be able to update prices and availabilities for all rooms at the same time. Not one by one

Avantages

Easy to use. Staff helped set up and are responsive to concerns. Affordable. User friendly

Inconvénients

Took awhile to get up and running when many previous Webervations customers had to migrate at the same time. Works fine now that we've had time to adjust to the changes.

Avantages

No Pros. With the experience I had it is impossible to say something positive about Eviivo.

Inconvénients

I had 20 overbookings on the first day I started to work with eviivo
The customer support is non existent
They don't talk to you when there is a problem

Avantages

Every customer service representative I’ve spoken with has patiently answered all my questions during transition, even to the point of loading some photos that needed to be resized.

Inconvénients

It was a little difficult to navigate initially.

Avantages

eviivo provides us with all the resources we need to make our B&B work!

Inconvénients

We can not think of any. it has worked well for us.

Avantages

great link with the booking portals and consistency

Inconvénients

It is a standard system for ready use. Individual special settings are not possible

Avantages

very easy and secure

Inconvénients

nothing

Inconvénients

Customers service

Avantages

eviivo is my favourite booking management platform due to its advance and easy-to-use features.

Inconvénients

I am quite happy in my experience with eviivo, haven't lived any negativity so far.

Avantages

Die Einfachheit der Anwendung
Klare Berichte
Gute Handhabung
Zuverlässig
Übersichtlich

Inconvénients

Der zu langsame Kundenservice
Vor allem an Wachenden

Avantages

der Preis, mittlerweile der Support auch.

Inconvénients

nicht mit allen Portalen Kompatibel bei den Beschreibungen und Bildern.

Avantages

This software is very user friendly.

Inconvénients

The biggest con would be the monthly charge; seems a bit expensive.

Avantages

I like that it is cloud based. I have gotten used to the interface pretty fast.

Inconvénients

Some tabs or fields are not clear as to their purpose or too much info perhaps.

Avantages

Everyone is so helpful and thorough. You can contact them in so many ways. They never act upset or like you should already know something.

Inconvénients

Having to have an outside company process payment. I wish they could with the same customer service they give to their subscribers.

Avantages

The layout of the software is good to understand and makes finding the bookings easy. The Eviivo university is a very good idea and I use this quite often. The help chat is excellent and is very good to get a response to a question without having to use a telephone.

Inconvénients

It would be nice to be able to change the colour scheme of the pages to make it easier to look at. The cost is higher than competitors, as I was taken over a bed and breakfast already in use I had to use this software.

Avantages

The control and possibility it gives us to close reservations on the websites of our booking partners, while we still are able to sell the rooms on our own website.

Inconvénients

The invoicing feature doesn't fit our use yet.

Avantages

I like being able to make promo codes for marketing purposes, I like being able to use my MOTO System for taking payments.

Inconvénients

Adding rates takes a bit of time to get your head around and set up. I don't like the booking showing up as an alert after you have received and taken payment from another card ok.

Avantages

The reporting of the software is very helpful and easy to access. Any kind of report we need is there.

Inconvénients

When we have a big room block, it does not easily load a receipt for the guest. Also when adjusting a large room block, there is not a way to do it all together.

Avantages

The software adapts to almost every need and they are continually improving and updating based on feedback.
What i like most is the outstanding customer service and the chat help where nothing is too much trouble. The automated emails are ace too!
For the money i do not think you can get better property management software.

Inconvénients

Does not currently integrate with pricelabs.

Avantages

Nothing

Inconvénients

Customer service

Avantages

Attractive interface, and ease of use to the booking customer.

Inconvénients

Lack of support, no weekend hours. If there is a problem with the software, talk to the hand.

There have been many suggestions by users that would improve this product. If you have a great suggestion, they tell you to put it on their "forum" to see how many other folks agree. If many do, then they'll consider it for implementation. Many MANY users have had great ideas, with many others in agreement, but is the improvement incorporated? Unfortunately, usually not, because Silverlight is incapable or their tech guys are too busy working on some other new development.

HEY! Make this one work first before busying yourselves with more developments.

Avantages

The ease once you learn it and apply it.

Inconvénients

Nothing - the help is great when you do have a small issue

Avantages

Very promising Channel Manager with a lot of good tools and options.
Great functions and options for connecting with all OTAs and manage rates.
We heard a lot of good things about Xotelia and that's why we went for it but looking here on the last reviews we feel that we might have had to check a little more before going for it.

Inconvénients

As beginners at that time and with few knowledge on how to set up everything it was very difficult to deal with the interface and worst of all nonexistent customer service that basically stopped us from trying to set up everything.
The contract has been immediately terminated and we didn't even received the promised free first month.
Disastrous experience for us but as I previously said, it might be only us who have experienced this kind of experience.