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- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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The safest out there!
Graphite is a constantly developing platform with a great support Team behind it. It's safe, easy and understandable.
Avantages
The onboarding process is really intuitive and understandable to anyone making the registration really fast and easy.
Inconvénients
Sometimes there are inconsistencies in the given details by vendors and suppliers which are not properly combed through by the Graphite Team.
When there is an issue with the integration it can take a long time to resolve.
Sometimes an update makes a big issue in the integrated systems e.g.: changing payment terms on multiple suppliers.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
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Shadowed experience
The platform/UI looks good, intuitive, helpful at many steps. However, some of the sections feel overcomplicated, especially for smaller vendors, freelancers.
There are some unclarified questions which make the completion of forms difficult. However, the support team is quite helpful when it comes to issues with the platform itself.
But at the end, the user experience is defined by the company which commissioned Graphite's service, and the team behind the task at hand - and that does not make the use convenient. The parts of the process controlled by the serviced company can be slow or stuck for many days, and it's not Graphite's responsibility, but damages the experience.
Avantages
Platform/UI design, helpful functions and support team.
Inconvénients
Overcomplicated setup for small vendors or freelancers, local team behind the product.
