Graphite Connect

Avantages

Graphite is definitely a good collaboration tool: both internal and external stakeholders can have a single source of truth when it comes to vendor management and it's great!

Inconvénients

I think Graphite isn't easily "adaptable". It's maybe how my company set up the requirements and mandatory information, but we expect the same of level information from a big partner for a big contract as for smaller partners, for smaller things. This means that for a very small event that we need to pay and onboard a new vendor for, they will have many things to fill out on the platform and they can sometimes be afraid.

Avantages

it can house all information required for Onboarding and can create warkflows as needed.

Inconvénients

Workflows cannot be restarted and SER (NSJ) can't be modified so it can reduce times.

Alternatives envisagées 

Pourquoi passer à Graphite Connect

Avantages

It looks pretty but that really is about it.

Inconvénients

Workflows difficult to manage
Reporting is not there
Vendor response times

Avantages

The process is really easy to follow, and the workflow is smooth and well-organized, which makes getting things done much more efficient and hassle-free

Inconvénients

The user interface feels outdated. Also, customer support hasn’t been very responsive, and it takes longer than expected to get issues resolved

Avantages

Ease of implementation. We were live in a matter of weeks not months. From there their DEV team helped us fine tune the final product.

Inconvénients

Our API integration process with our ERP took longer than planned. This was a new API connector that Graphite built for our ERP. Tough to say if the delays were due to bugs in our ERP, inactivity from our IT team, or a matter of over promising by Graphite sales team. Today, the API connection is live and working.

Avantages

The onboarding process is really intuitive and understandable to anyone making the registration really fast and easy.

Inconvénients

Sometimes there are inconsistencies in the given details by vendors and suppliers which are not properly combed through by the Graphite Team.
When there is an issue with the integration it can take a long time to resolve.
Sometimes an update makes a big issue in the integrated systems e.g.: changing payment terms on multiple suppliers.

Avantages

I like that vendors can manage and update their data on their own and these can be represented in our company systems within days.

Inconvénients

Vendors don't like to do too much verification steps and they get tired.

Avantages

Platform/UI design, helpful functions and support team.

Inconvénients

Overcomplicated setup for small vendors or freelancers, local team behind the product.

Avantages

What I liked most about Graphite Connect is its ability to centralize supplier information and automate onboarding processes, making workflows more efficient and reducing manual effort.

Inconvénients

The limited customization options and the slightly unintuitive navigation, which can make it less user-friendly at times.

Avantages

Single Point-of-Entry - All purchasing-related activities can be managed from a single point-of-entry, simplifying the process for requesters.

Inconvénients

Occasional lagging on the platform which can affect the user experience.

Avantages

We were early adopters of gC and have benefited from their growth. We see gC as a strong partner and have built processes and controls around our use in the system. I have been happy with the simple approach to the process to onboard, vet, and connect with a supplier. I have also been happy with the customer support side of things.

Inconvénients

Being an early adopter has come with its own set of challenges. Building our our network of suppliers was difficult and time consuming, but we are now in a really good place. One area that has been particularly difficult has been transitioning non-network suppliers (they didn't join the network when we first asked) into in-network suppliers. We have full profiles built out that become irrelevant because suppliers are now joining the network.

Alternatives envisagées 

Pourquoi choisir Graphite Connect 

Logiciel antérieur 

Pourquoi passer à Graphite Connect

Avantages

The vision the company has of being a one stop shop for sharing critical B2B data when it comes to 'doing business' and risk management is what I like most about graphite, I also love the way graphite will suit and flex our business rather than our business flexing and changing to meet alternative solutions out there. Basically graphtie 'enables' business success based on your preferences and way of working.

Inconvénients

When running basic data gathering reports within the tool we get a spreadsheet with absolutely every piece of data we could want, 99.9% of which was not material to the reporting request. We should be able to run a basic report looking for x & y piece of data without having a massive excel spreadsheet given to us. Note: We choose not to use the reporting modules within graphite (we use our own reporting tools) however basic data searches and results being able to be exported into excel would be nice to have.

Avantages

The Graphite team is awesome. They are a group of Procurement professionals who truly understand how to make it “frictionless”.

Inconvénients

They’re fairly new on the block, so it was a risk we were willing to take by going with them. However, now we’re glad we did, and wish we would have chosen their solution sooner!

Avantages

I like that the responsibility of providing all the accurate information and certify it does not belong to our company anymore. It is the supplier who needs to update their profile and Graphite team to validate the information.

Inconvénients

Many features in the system is not very user-friendly. Once you get used to it, you will be fine, but before that you can struggle a little bit to find the correct action. Example: how to see the history of changes in each field, or the message tool. The filters in the Connections and Tasks tabs are also very simple and need to be upgraded to allow more specific searches.

Avantages

Ensures vendor data is securing managed.

Inconvénients

There are plenty of features that are in development that GC is working on. Make sure before signing on what is included and what is available for purchase and when.

Avantages

Streamlined processes, workflows & improved efficiency as compare to other tools.It has blazing fast Speed, out of box Integration capabilities & Intuitive UI which makes work easier for end users

Inconvénients

Configurations in exiting system takes sometime to implement as per business needs

Avantages

Graphite is super easy to use and our stakeholders have full visibility on their vendor's process. The have full ownership of their vendor onboarding.

Inconvénients

When a vendor is already on the Graphite network, we struggle to add a new contact to fill out our questionnaire.

Avantages

Paperless partnership onboarding process

Inconvénients

Delayed support SLAs, takes a few days to address the problems

Avantages

It's a highly customizable system with a great API for web service integrations. I also like the ongoing relationship between the implementation team and the business.

Inconvénients

It's customizability is a blessing and a curse. It can't be, and shouldn't be, all things to all people.

Alternatives envisagées 

Avantages

I was anxious going into vendor onboarding as this would be my first time but the process was completely seamless. I was fully informed throughout and it was effortless and quick.

Inconvénients

I created a test to feel my way through vendor onboarding. The platform won't let me delete the test and keeps prompting me to complete the onboarding. Worth creating an testing environment for first timers on platform.