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Tous les avis sur HaloITSM Appliquer les filtres
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great product and service
Great software easy to learn and rollout. The developer that helped us configure the system was very knowledgeable and took the time to ensure we had everything we needed
Avantages
We had to make a quick switch from our old help desk software to Halo. When we looked at the functionality that we needed in Halo nothing was an issue. It was quick and easy to set up and the transition was trouble free
Inconvénients
When setting up multiple parent and child actions there is no easy way to see how the actions are linked or may be dependent on each other. This has been submitted as a feature request and I believe will be changed in the future
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
The single best service desk on the market. Period.
Great service desk, great price and a super team! What more could you want?
Avantages
Where do I start? We used to have several systems handling the different parts of the business, with NetHelpDesk we were able to bring that all under one system and save money in the process. The system is powerful, easy and incredibly customisable! We went through a evaluation process with a good number of servicedesks, and we simply stopped when we reached NetHelpDesk as it was by far and away the best available. It's totally changed the way we work, NetHelpDesk is probably the best-kept secret in the ITSM world. I literally couldn't reccomend it more...
Inconvénients
Because you get so much functionality with the software, it can take a while to integrate. But we just used the consultancy services they offer to do the set up for us!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Best Help desk software to-date!
Fantastic!!!
Avantages
Web-based. 3CX phone integration, SCCM integration for Asset tracking. Very customisable and new features being added regularly. A nice dashboard that shows help desk stats. A LOT cheaper than competitors for a far superior product.
Inconvénients
Can be a little tricky to configure. We opted to get NHD to setup and configure it for us, well worth the extra money.
Logiciel antérieur
Microsoft SharePoint- Secteur d'activité : Aviation et industrie aéronautique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Good...but
We were unfortunate in that Halo was experiencing growing pains when we started. We have been waiting 6-8 weeks on Halo to provide us with enough help to go live with it. The UK support team is great if you call in but if you submit a ticket to them either email or portal you will probably wait for days to get a response.
Avantages
Looks easiest to use especially for end users
Inconvénients
Some settings are not so obvious with out the help of Halo support and documentation is lacking. While there's a good overall knowledgebase it only really covers the basics anything else is a call into support.
Also as of now (April 2022) they require at least 10-20 licenses due to their extreme growth.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great ITSM platform
Really happy with the service and would highly recommend HaloITSM
Avantages
Easy to use, slick and professional. Offers a lot of other built in services
Inconvénients
Not mobile friendly, good to see demo on future releases.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Halo IT use
very happy with the product
Avantages
Is easy to use, very customizable. It is used daily for incidents, requests etc, and you need speed and fields in the right places. all of this is catered for in the product.
Inconvénients
Searching could be better. Especially finding old tickets.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Innovative Helpdesk Software.
resolving, reducing and solving problems encountered daily. and finding long lasting solutions to some of the company's frequent IT & Maintenance issues.
Avantages
The software is easy to use , and accessible to you anywhere at any giving time of the day. The IT & Facility Team are happy with the method at which ticket are been resolved, assigned, reassigned and triage to each and every member of each team.
Inconvénients
haven't find any at the moment.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Alchemy Helpdesk Software Usage
Needed an integrated Helpdesk solution that was desktop and mobile supported. NHD after 6 years has provided great support, valuable functionality and a vision for integrated helpdesk and workflows.
Avantages
Mobile, web client. SQL based, powerful reporting.
Inconvénients
Contract types are fiddly to setup.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Recent purchase
Limited so far as a tool as have not started to use it yet within the wider team, but good interaction with Halo reps.
Avantages
Easy to use and clear interface.
Lots of features to enable full use of ITSM services.
Inconvénients
There are some development issues taken away by the consultant to address during the implementation
Alternatives envisagées
JIRA Service ManagementPourquoi choisir HaloITSM
Very old and outdatedPourquoi passer à HaloITSM
Functionality and perceived ease of use- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
NetHelpDesk review
NetHelpdesk is a one stop shop for all our service desk needs and allows us to manage and meet our clients' expectations.
Avantages
Easy of use and in line with ITIL
Inconvénients
No major issues
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
What I think of Net Helpdesk
We moved away from another ticket management system which had too many features for our needs, and was more designed for CRM. For the cost we find NHD to be very productive for our business. The best thing is the ease of reporting, getting the data back out in easy to read formats. The previous system we using for this was extremely complex. Their support engineers are extremely efficient and professional, nothing is ever too much hassle.
Avantages
The simplicity of the tickets and ease of reporting
Inconvénients
The complexity of adding new customer details after they have logged a ticket
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
really good, made things so much easier
Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.
Avantages
After sales support, Cross department use, integration with other programs
Inconvénients
haven't found any yet
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Provenance de l'avis
Helpdesk Software
I trialed about 12 different products before I stopped on NetHelpDesk. The first (and best) thing to make me want to have this software was the staff. The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful.
As for the actual software, it'll pretty much do anything you want and IF it doesn't quite do what you want the staff are very open to changes being suggested.
The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me.
Again I must say the staff are extremely nice AND helpful all of the time.
Avantages
Feature rich
Easy to use interface
Inconvénients
Can be complicated setup
Can be a lot of ways to achieve the same outcome so finding the right working practice can be tricky
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Provenance de l'avis
NHD - Simply Great!
We've used NHD for a number of years now and they continually evolve and add features to this great tool, support is great, friendly and very helpful. You can ask for features to be added and they'll do their best to incorporate them into the product as soon as possible to make it as easy for you to use and to fill any requirement you have.
It's so customizable it's unreal, with options for just about everything you can think of.
Ticket management is so easy, as are the web interface for end users, and mobile interface for technicians.
