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- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Impressive live chat price/functional wise
Being able the chat on the website makes it low profile to contact us for our customers. It leads to better conversion.
Avantages
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful. Pricewise there is no other comparable live chat with the same configuration options. With one operator for 2 websites for approx 8 euro per month makes Chaport Live Chat payable for smaller companies.
Inconvénients
Changing the team name, base message in chat only in PRO trial mode and not afterwards is a strange one in my opinion. Personally i went to the PRO version after the trial, so there is no negative effect left for me. Furthermore the configuration for multiple website is easy in the API, making it possible in the front end would be a plus for users who aren't experienced with api's.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Helping us improve our customer service
I love the improvement we have made. The colors, the images, everything is very nice. I would clearly recommend it.
Avantages
We used to have another live chat service but we didn´t have very good results. I made some search and found that Chaport had a reasonable price and good features. It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Inconvénients
The only thing it´s not very good (but I have seen it´s not better in other live chats) it´s that sometimes we miss the contact of the client. It would be better a pop up or something. The sound is not very loud so we need to have more seats to make sure one of us hears it. But as I say, I haven´t found any better one.
- Secteur d'activité : Design
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Really easy and perfect product!
Avantages
It is very easy to use and as a designer I love the whole design system. Good job, Chaport team! Keep it up!
Inconvénients
It would be perfect to add custom backgrounds.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Fast, Clean & Easy to use Live chat service
Avantages
Easy to use, cool UI & great customer support!
Inconvénients
Chaport solves all my needs for now.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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It just works.
Excellent really happy with it. Installed on 2 of my business sites and will recommend on facebook.
Avantages
What i like most is that it doenst have too many features, and it just works as it should. Intuitive to setup, not much troubleshooting needed. No issues displaying the chat even with a heavily cached website. It doesnt slow the website down unlike tidio. Which is super important. Clean and professional design without extra elements. Good desktop and mobile app. It's done all the basics well, and thats what i need.
Inconvénients
nothing so far. No issues run into and nothing to change yet.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Very good product - value for money
Very good. Support is excellent
Avantages
Easy of use. Excellent support 24/7 never seen such a fantastic support
Inconvénients
I would like to transfer in email my client email and phone, in email comes only email
- Secteur d'activité : E-learning
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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The most beautiful and simple live chat I have used
It increased the number of leads we generate from our website. Now we pay less for the live chat software (in comparison with LiveTex and JivoChat that we used before).
Avantages
Very simple and fast. Beautiful chat widget and operator app. Quick access to history. Useful features like group chats & file sharing. Powerful free plan for 5 operators
Inconvénients
Only basic customization & reports. Can't change the incoming message sound. No possibility to modify operators' saved replies by admin.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Awesome new chat platform which does its core service well
It has been great. With great customer support.
Avantages
It simplify the chat conversation like with the unified box, chat forward and tagging. But at the same time cover the automation very well. And as we know the features in the coming month, it is worth subscribing for.
Inconvénients
Not much as it does its core work accurately.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Fast and Easy to use!
Chaport is awesome! Their CSRs are really helpful. Just drop them a message, and they'll be more than happy to help.
Avantages
It's really easy to install and use; you can have it up and running in no time.
If you need custom web integration their well-documented API got you covered.
Inconvénients
No(?) chat bubble customization.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Simple live chat solution
Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.
Avantages
The best things about Chaport are:
- Really easy set-up
- Easy to use
- Mobile app to chat with website visitors
- Clean backend platform
- Customisation of chat
- Able to decide when/where to show chat
- Improves visitor engagement
- Customer support responds promptly
Inconvénients
What I don't like about Chatport is:
- Really limited options
- Limited mobile app, not optimised for iPhone X
- No option to include knowledgebase as other live chats do
- Sometimes the conditional logic fails to work
Réponse de Chaport
Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Nice chat if you are interested in selling online!
Easy to use! Nice design for the user and for the administration.
Avantages
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Inconvénients
There is room to improve some things, maybe the message when they change the page are looking can be a shown as a timeline instead of a message in the chat. But they are open to hear any suggestion.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant pendant l'essai gratuit
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Simple. Has what's necessary for the most start ups. Most affordable.
Just started, excellent so far!
Avantages
Easy to install and use
Fairly quick to respond support team
Best pricing (at the time of writing this review)
Mobile app and various integrations via Zapier make it easy to never miss messages
Inconvénients
Still at start up stage, or so it seems.
Typos on the website and emails.
Not so easy to use API and Zapier, since need to request tokens and invitations manually via email.
Having proper ticketing/support option and ability to give users respond to email directly (when operator replies) would be good to have and make it a good competitor of long time players like Zen desk.
- Secteur d'activité : Meubles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Very pleased with the product
Avantages
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much. They also have a great support team. They always helped me if there was something that wasn't clear to me.
Inconvénients
So far no cons, I am very pleased with it :)
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Excellent - it just works!
Avantages
Really reliable software - love the automated chat pop-ups
Inconvénients
Would be nice to be able to change the chat icon
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Does what we need it to do.
Avantages
Easy to integrate on our website, and web UI is easy to use
Inconvénients
Need real time updates push to mobile device.
Réponse de Chaport
Thank you for your review, David! We do have mobile apps with real-time push notifications: https://www.chaport.com/download. If you run a web-/desktop app and a mobile app simultaneously, a push notification will be sent with a 30-second delay or won't be sent at all if you read the message faster than in 30 seconds. We added the delay so that you weren't distracted by push notifications when working on a computer. If you want to remove the delay, just let us know. We'll help you do it! :)
- Secteur d'activité : Marchés boursiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Highly Recommended for Small Businesses
Avantages
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
Inconvénients
Very little negative things to say about Chaport. They can always improve the customization and options but it works perfectly and seamless currently.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Chaport is useful
We are getting instant feedback from clients and useful leads so its great for us
Avantages
Its easy to use and allows for instant communication with leads on our website
Inconvénients
Not very easy to navigate in the begining but once you get a hang of it its fine
- Secteur d'activité : E-learning
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Amazing tool
This was definitely my best experience with live chat software untill now.
Avantages
Plug and play. Intuitive. Fast. Clean. Amazing
Inconvénients
The app notifications were delayed, but the helpdesk told me that this was meant to be this way when you have the app open next to the browser version of chaport. When I closed the browser version, the notifications came through immediately.
Really great product.
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Excellent user experience
Avantages
- ease of installation (used it on wordpress) no errors, although it was a really big and messy wordpress site.
no database errors, no delays in speed; it really went quick and smooth.
- user interface and experience is wonderful.
- can be installed on multiple websites with 1 licences.
- quick support response.
- low pricing overall.
Inconvénients
honestly, I couldn't think about anything major. really good experience.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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nice and useful tool
My hope was to talk to real live users, sadly they appeared to be robots.
Avantages
I like its easiness and power!) When its window toggles down from small icon in the bottom corner my mind becomes joyfull)
Inconvénients
In smartpnone mode it takes all the width and height of the screen.
- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Chaport is great!
Overall, it has been great.
Avantages
It is easy to set up and use. I like the ability to see info about the chat participants' systems
Inconvénients
It would be great to have a way to save a standard reply for all users.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Live Chat for My and Your business
Avantages
We had everything we needed except emojis, but developers added this feature fast enough. great customer service!
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great sales tool
Avantages
Chaport is a great tool and it integrates well with our CRM and CMS.
Inconvénients
Absence of chat bot and automation tools.
Réponse de Chaport
Thank you for your review, Devansh! As for the automation tools, we have Zapier integration. We are also going to release chatbots in a few days. Stay tuned! :)
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Excellent solution for small and medium size businesses
Avantages
Very handy and fast set up. Customer support is good
Inconvénients
may lack design options. No android app.
Réponse de Chaport
Thanks for your review, Shervin! We do have the Android app. Here's the link: https://play.google.com/store/apps/details?id=com.chaport.chaportmobile
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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An easy solution
Avantages
For low-demand users, the Chatport PRO version is easy to use and manage.
Inconvénients
The good thing is that you can integrate other communication channels. We can offer our customers quick help in finding the right parts.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Happy with Chaport
Avantages
It was easy to setup and integrate. The desktop app allows us to have coverage and communicate with customers easily.
Inconvénients
I'd love to have more customization options, but it is great value for the money.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Nice little service
Avantages
The fact that is free when you start, and you can increase the tier as your needs increase.
Inconvénients
Maybe that it wasn't so clear what happens with unanswered messages. But support was very helpful.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Easy and effective
Very quick and helpful responses
Avantages
Very easy to set up, very usable, solid feature set
Inconvénients
Couldn't control the embedded widget as much as I would have liked
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Amazing Chat Plugin
Avantages
Seamless Integration - we set it up under 5 minutes.
Seamless Configuration
Easy to use
Pricing
Inconvénients
The App gets offline quite often automatically
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Good tool for fast contact with potential customers
Avantages
Easy usage, mobility. Possibility to reply instantly to potential customers.
Inconvénients
That conversations are not saved. Otherwise it is ok
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Really good
In general, great!
Avantages
Fully useful even when free. I really liked it.
Inconvénients
It doesn't support chatbots, what is really not a con, but anyways.
- Secteur d'activité : Impression
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Best chat plugin and I’ve used them all
Avantages
Ease of use, mobile app, minimalistic and elegant design, great pricing
Inconvénients
Don’t have any cons for this product....
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Amazing tool for small businesses
Boost of the sales, brand loyality
Avantages
Usability, simplicity, clarity, modern design, customer support. We like it very much because boosted our sales.
Inconvénients
Only a few design problems. I believe that somebody from their developer team will fix it very soon.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Best Messenger Ever!!
Happy clients, ease of communication
Avantages
Everything is great and well built. You will find all you need. There is even the source of a possible client (direct visit, or google search etc) Boost your sales with it. Enjoy!
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Very good Chat Service
Real time Comunication with the customer is really important and can convert faster.
Avantages
Really easy to use, and there apps for the phone.
Inconvénients
Sometimes the conversation past conversations are shown (just on the client side)
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Great customer service
Great product, worked seamlessly into our web-based learning tool.
Avantages
We needed a product that could have a lot of user logins and flexibility, and Chaport team worked really well. And their Customer Service team is amazing. Almost instant responses and they have solved all issues I've directed their way.
Inconvénients
Haven't had any bad experiences with Chaport
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant pendant l'essai gratuit
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Great product for value
Avantages
I loved it's pricing. You can use it for free upto 5 managers.
Inconvénients
It's not a service with a lot of features but great for pricing.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Great live support and chat features
Great customer support and chat features
Avantages
Live chat was very easy to use and answered my questions efficiently
Inconvénients
No major flaws to note. Very easy to use and great support when needed