Chaport

Avantages

Ease of use and confidence no matter where I the requests will find me.

Inconvénients

I would like a way to appear online most of the day, I always have device with me and think I would be used more by potential clients.

Avantages

Ease of use. flexibility, integrates with all the major platforms!

Inconvénients

I don't think there is anything to be honest.

Avantages

Very usful software, the best thing about this is multilingual chat widget. Also the price is 0$.
You can customize your chat and that is also intresting.

Inconvénients

Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software

Avantages

I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market

Inconvénients

There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.

Avantages

I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

Inconvénients

I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself. Downloading a chat just gives me a text file, and it's useless.

Alternatives envisagées 

Pourquoi passer à Chaport

Avantages

The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!

Inconvénients

None. Everything is as explained on the website.

Alternatives envisagées 

Pourquoi passer à Chaport

Avantages

Everything so far has been excellent :)

Compared to a couple of other options I looked at, Chaport was far simpler to understand, install and customise. From creating an account, it took less than 10 minutes to be up and running. There can't be many other tools that are as easy to use!

I'm also very impressed with the ability to tweak the appearance of the pop up, it fits in with my branding perfectly.

Inconvénients

The only thing I would change, is the notification noise - I'd have it louder and longer.

Avantages

We like that is it so simple to set up and add new agents as well as the customer support is always so helpfull and on point with everything we need.

Inconvénients

There is nothing that I could say at this time, maybe the interface would be nice to change from basic, but we are here for functionality

Avantages

Very easy to use, it does not have millions of features that you'll never need, very simple, delivers the promise that they make, and most importantly they have applications for all the platforms which makes it faster and easier for our users to use them daily and interact with clients

Inconvénients

For now, no cons, everything seems neat as explained

Avantages

I tried a couple of Live Chat plugs for my web. But finally chose Chaport.

Inconvénients

Im very satisfied with Chaport. Installed by WordPress to my website. Download APP for ISO. It's all easy and free. Just WOW!!

Avantages

The support team gave me some special code that loaded the chat after the site fully loaded so it did not slow down the site at all!

Inconvénients

The pre-built automation for busy operators is not that good. You have to build a little automation for this.

Avantages

I liked the chatbot, it was easy to incorporate into my code and besides being free

Inconvénients

Some features are paid, which limits you to small functions!

Avantages

Ease of use and ease of installing, clear billing section

Inconvénients

Nothing comes to mind, if anything, there could be more options/settings on the agent side

Avantages

Nice support from your end and easy and friendly implementation. That is powerful. Thanks for the trial time by the way.

Inconvénients

May I have not tried this one and is already including in your widget but, how about live videocalls for support for tech or critical services support such like medicine and technology!?

Avantages

easy to implement, rapid customer support

Inconvénients

Looping previous chat questions or the user can not go back to the previous messages

Avantages

Students love the fact that they can get a hold of me in various ways, whether in person, by phone, email, and chat. They especially like the chat option because unlike email, it's in real time; and unlike the phone, it doesn't product anxiety. I really like Chaport because it's easy to use, both for me and for my students, and the customer support team at Chaport are, and have been, extraordinary in their kindness, patience, and going out of their way to understand and help with any questions that have come up. These days, when customer support from many other organizations has become almost non-existent, Chaport truly stands out as extraordinary.

Inconvénients

I can't think of anything that I don't like about Chaport. I suppose I could selfishly wish everything was free, but that would be a shortcoming on my part, not theirs since they too have to make a living.

Avantages

in addition to all implemented good features and user-friendly interface , Chaport is providing its services world wide . no banned countries or regions !! i used another software once and i lost lots of clients . after investigation the software was not showing on their side because of USA sanctions .so clients move into another service same as my service and i lost them . when i started using Chaport . most of them come back .

Inconvénients

User friendly . no banned countries , ease of use , well managed Admin panel so u couls find who works more hours , who has bad rate or good rate ...etc

Avantages

I loved out out of the box this solution was for me! I've been using the free version for a while now and it just works and I don't really have to mess with much configuration to suit my needs. I particularly love how simple the visitor experience can be. I personally don't care for an chats that require a lot of info. I just want direct contact with a human being for a quick question - setting up this approach for my visitors with chaport is easy. From the admin stand-point it's way eaiser to use than most other live chat solutions. Again I'm not a power user or looking for a full CRM or anything like that. I've found that with live chat engines, the more functionality means more headache in setup and use. Chaport seems like they were just built around ease-of-use and solid core functionality.

Inconvénients

The auto-invitation improved engagement and conversion drastically. I wish this feature was free, but the only competitors in this space offering this functionality for free are terrible to use. I guess I can't complain too much about a company trying to make a buck.

Avantages

This software/service is a complete "Diamond in the Rough". I have been searching for months for just right fit. The chat-bots that are the most recommended on blog posts and videos are FAR too expensive (at least for someone just starting out) and they all seem to lack something that I need.

And then I found this one. It works PERFECTLY, and gives me everything thing that I need! It actually had MORE than I ever expected. I FULLY plan on scaling up with this product as my business needs also scale up.

Bottom Line: Absolutely Love It!

Inconvénients

So far, I haven't found one thing that I like "the least". I am just starting with it, but I have zero complaints. The only thing that I would change is the ability to adjust where the little bubble shows up on the screen (more than just choosing left or right) - but as far as I know, NOBODY has gotten that far... Maybe they'll be the first... [fingers crossed]

Avantages

It's cheap and super easy to deploy. It has a free trial that gives me access to most, if not, all features. Took me less than 30 minutes to get everything setup.

I also like the customer service, they helped me with the most basic questions and try to "dumb down" for me.

Inconvénients

It's not as robust as other more complex live chat support like livechat, but it meets basic needs. I would recommend this for SMBs who would like to increase page engagement and tight on a budget.

Alternatives envisagées 

Pourquoi passer à Chaport

Avantages

Chaport is excellent! It provides you with chatbots, live chat, FAQ section and an FAQ bot for a small amount of money which makes it great for our company! We haven't yet implemented live chat on all our pages, but the ones that do work are working flawlessly! Their support is there to help us out with any question in a few minutes! They're simply doing an awesome job and from what I can see, it only gets better!

Inconvénients

Adding a symbol like "#" to open saved replies would be great. Also, adding styling and hyperlinks to chat windows would be an awesome addition!

Avantages

When a user is logged in into my software and starts a chat, I can send information about the user like name, telephone number and which page it is on. That is very welcome to help the user. Customers are enthousiastic when they can get an answer to a question immediately from within my software.

Inconvénients

The delivery of push messages to my phone seems slow, especially when the message is already delivered to my desktop. Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely. The chatbox can only be minimized when clicking the X button, what is somewhat confusing, because it looks like you are deleting the chat which is not the case.

Avantages

The proactive chat is a nice feature, its really helpful to convert a visitor to client.
But other good features are implemented: pre-set messages, possibility to edit a message, follow clients navigatios on site, etc.

Inconvénients

You can't operate well with a free version, its not so functional.

Avantages

Makes communicating with our customers simple, and the software works really well.

Inconvénients

I wish there was a dropdown box to select pre-defined replies, rather than having to start typing part of the message, to bring up the response.

Avantages

Leads are everything in my business. I needed a way to get website visitors to leave there name and number so my sales staff could contact them without a bunch of "unnecessary" chats. Therefore, the ability to customize the product with very little computer skills is what I like most about Chaport software. Plus your customer service. Thank you [SENSITIVE CONTENT] for your help.

Inconvénients

I have very little experience with chatbot software, so I really don't know. Maybe some more templates.