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Tous les avis sur Spiceworks Cloud Help Desk Appliquer les filtres
- Secteur d'activité : Internet
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
The most informative, outstanding product and unique way of monitoring your network
If I talk about my overall experience I would say, Spiceworks Network Monitor is considered to be the best ever ticketing software.
Avantages
I like almost each and everything about Spiceworks Network Monitor. It is super easy to use and set up. It can be used perfectly in monitoring software installations as well as checking license expiry. It helps us a lot in solving our several problems. Its' easy to use and simple interface is highly appreciable. It keeps me alert about the significant issues prevailing.
Inconvénients
It is no doubt the most useful software. One of the drawbacks is that this seems to be quite complicated to the new beginners due to which user needs to have bit training of it in order to have complete command on it. Other than that it is an amazing product.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Best free Help Desk Software Available
It helps with tracking issues and communicating with the end users on what step of the process the issue is in.
Avantages
It is free, you can choose either cloud or on-premise install, and it has all the basic features you need to run a helpdesk.
Inconvénients
There isn't a lot of features, and while the plug-ins work very well and there are many of them, there aren't any being made recently.
- Secteur d'activité : Impression
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Lots of features for a help desk ticket system
I use Spiceworks IT Help Desk at work as a ticket system. It creates an individual ticket for each customer when they have an issue, and organises all the communications with this user with this individual ticket system number. It has really made us more efficient as rather than having to reply individually and try to keep track of emails with a customer, it is all stored within one system.
Avantages
I like that Spiceworks IT Help Desk lets me work with customers through a ticket system, so I can stay organised versus answering and tracking individual emails. It also gives a notification when there is a new ticket or a message that has been waiting over 24 hours.
Inconvénients
It is a little difficult to use and figure out the menus of the helpdesk system, and also every page seems to have to reload and does not work very quickly.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Fairly easy and best price point!
Avantages
We are a SMB that needed to streamline some IT processes including help desk tracking. Spiceworks also gave us inventory insight into our network, and is an open community that features lots of new plug ins.
Inconvénients
If something doesn't work the way you think it should, it can be tricky to work through and determine what needs to be done instead.
- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I don't know what I'd do without spiceworks
Avantages
It's ticketing program is really easy to use - and easy to ask for help from other IT people. It's easy to track time, and stay organized in a field that's really easy to be disorganized.
Inconvénients
The only thing I can think of bad is that if somebody replies to an email after closing the ticket, it reopens, and you have to close it again.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Time Waster for admins
none
Avantages
Not many Pros except that its free and once its set up its easy as most others like it to use.
Inconvénients
Spiceworks dirty little secret is the productivity drain your organization will see due to your staff reading and posting on the forums that are included on the app's pages. You will really lose productivity if your users get a good complex and start volunteering on company time to be a moderator in one or more of these forums. They incentivize it via a points and ratings system that the more you post the more you look as if you are an IT Guru. It is all just a black hole of time wasting foolery that reduces the value Spiceworks may have been adding to your organization to a net loss for your company.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
It's simple and it works
We have been using Spiceworks IT Help Desk in our organization of around 49 staff for several years now and it works well for what we need it to do. We would suggest it to any organizations our size that are doing IT Help Desk work in house.
Avantages
Spiceworks is an easy way to manage IT help desk requests within your organization. It's easy to use and automates emails and updates along the way as problems are being solved by your team. It's also easy to setup when you are managing all of your help desk problems in-house and not hiring that out.
Inconvénients
The automated emails are the most attractive but they are efficient. The system also only works well to the extent to which your team is willing to keep the tickets up to date.
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
IT operations in one simple Software!
Avantages
I like a lot, the inventory agent very detailing!
Inconvénients
In summary works great but can improve to patch all software like av, secure, third software.
- Secteur d'activité : Aviation et industrie aéronautique
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
BROAD AND VERY HELPFUL
Avantages
I use Spiceworks to monitor my networks, email, servers, and routers. It has full security measures great for safeguarding your work. It has management features as well, for an asset, application performance and others. It is amazing. It completes a developer’s necessity.
Inconvénients
Integration with other software is a problem since it allows little 3rd party software to integrate with. Besides that, there is not many disadvantages or negative sides of using this product.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Above average Trouble Ticket System
I work in Government Agency and we use Spicework as our IT Ticket System. We instruct our users to open Tickets and the Tickets send emails to the IT Team Members who then comment and or update the Ticket.
Avantages
The Website Portal is very intuitively laid out. Creating Tickets and then Commenting on them makes it easier to work as a Team and tackle a wide variety of IT problems. The Website Portal also makes it easy to merge similar Tickets together.
Inconvénients
The software to setup your own Spiceworks Ticket Server is practically free, the only draw back is the ads. Not a very big deal the ads are not in you face or play annoying music like some websites are starting to do. To clarify Spiceworks ads do not play any music and are at least IT related.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Spiceworks Just Works
Easy to use from all sides. Technicians are able to determine and prioritize all issues and users have a one stop shop for help.
Avantages
Pretty much everything. It is so comprehensive and makes everything I do easier. From manging my inventory to generating reports, to monitoring every system I have down to the postage machine, it's an incredible product, and oh, it's free! Mission critical software I couldn't possibly live without.
Inconvénients
Splitting hairs, but if I had to say something negative, it would be that getting it to report properly on your inventory take a bit too figure out. But one your do, it's seamless and intuitive.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great helpdesk for a small business
Easy to organize your IT team's task needs!
Avantages
as a small business IT team you need a great way to track customer helpdesk needs this is IT! easy to use and has some network tracking that is great!
Inconvénients
Goes down often and unable to run valuable reports from input. I wish the reporting piece was more extensive.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Free Help Desk Ticketing
It has given me what I did not have before. It makes keeping track of the issues much easier than having them get lost in emails
Avantages
The fact that it is free is the best thing, ease of use would be next
Inconvénients
The interface is very clunky at least for the on-prem version, I did play with the cloud version and that seemed much better.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Outstanding software for making me aware about my system
My overall experience about this software is amazing. It has considerably enhanced our productively. The most reliable software used not only for monitoring disk space but also to know about printer toner levels. I highly recommend this software to others in order to monitor network in a best way. In short I would say this software has proved to be very informative to me in all means.
Avantages
If I talk about the best network management tool, then SpiceWorks Network Monitor is no doubt the best choice ever. As this software is absolutely free of cost, so one can easily take trail without worrying about the cost. It is fast enough and it's implementation is really easy. It is no doubt the best solution for my several problems.
Inconvénients
It is the best software used to perform several tasks. I am contented with this software. This software is running perfectly. Love the way it is working. I really have no complaints about this.
- Secteur d'activité : Banque
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Spiceworks
Overall this is a very good asset management solution for use any kind of business without a headache.
Avantages
This was a really good solution for use as an inventory system, asset tagging also is really helpful, the dashboard also really good and well organized. currently, my company also using this tool due to its user-friendly design and ease of implementation. and the reporting also in good level we can identify assets really easy using this tool.
Inconvénients
still, I didn't notice any failures of this software.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Its simple, it add the LDAP Integration to make tickets easy.
The integration of inventory and tickets make the experience unique, you dont need to have separated software as i before, it make savetime to search the information of the users.
Avantages
it have devices inventory, you can link the LDAP Server to search users, make the hardware search easy with a built in list to add to the tickets.
Inconvénients
needed time to read all options and configure, so no intuitive; and the VMware virtualization its a little heavy, you need make tweaks to release offload
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
A wonderful IT tool, especially because it is free!
Avantages
Their ticketing system is very robust, and user friendly. There are so many options that allow for customization.
Inconvénients
The inventory piece for me could use some work, very messy, not very organized, yet it is still very usable. so not really a con as much as just needs improvement.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best out of the box
The need for a good helpdesk system is very important for any organization that offers customer support. I recommend and deploy Spiceworks to most of my clients.
Avantages
The setup of spiceworks is easy and you do not even need to be an IT professional. There are plenty of modules you can apply to add more functionality plus it is completely free!
Inconvénients
You cannot easily make your own modifications without going into code. It requires a little more coding experience.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
The helpdesk to end all helpdesks
Avantages
It is free, great community for questions and answers and very very user friendly. Set up is fast and simple. You can even customize the emails sent back to the user after the ticket is created.
Inconvénients
there really is not anything that I do not like about this software.
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
We love using Spiceworks helpdesk
Avantages
This was one of the initial reasons to implement Spiceworks Helpdesk, to have a free helpdesk application.
Inconvénients
Its hard to find issues with Spiceworks IT Helpdesk as it is so good. Perhaps, having a version where we don't have to install anything would be helpful
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Can I give it 100 stars?
My users use it! What can I say? I've implemented help desks, sometimes multiple times, at every company I've worked with and this product is awesome. It's not only free, but it's functionality and ease of use for the users makes it really compete with some of the expensive software out here.
Avantages
FREE! Easy to use! Easy to customize! Huge support base!
Inconvénients
There are a few small customizations that I would actually pay for but can't make, but really, it's small peanuts compared to how great this software is.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Spiceworks is critical to my team's success
This is a great solution. It might not scale up for larger needs but for your average helpdesk I highly recommend it.
Avantages
The price is right. Easy to set up and very rarely has problems. It is an excellent tool to manage your helpdesk
Inconvénients
Once in a while it gets finicky and requires a reboot.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best free Helpdesk
Avantages
Easy to configure and to use. Perfect choice for small IT companies. Easy to integrate and easy to get help from the community. Using it on-site with asset management and agents, makes it one of the best free IT helpdesk systems available.
Inconvénients
Updates and bugfixes take time. Not the best for medium and bigger companies which need more ITIL compatibility and many integrations with other enterprise products.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great Help Desk Solution
Avantages
The ease of use and price point for Spiceworks is perfect for a team of our size. Ticket updating is great for end users.
Inconvénients
Stats and data only being stored for 30 days makes it hard to look back at efficiency of the work group and individual users.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Free, Reliable and Easy to use Helpdesk
Easy, Reliable and Free Helpdesk Software
Avantages
We love Spiceworks Helpdesk. It is so easy to use, feature rich, and reliable. It allows our user to submit a helpdesk via e-mail or by using our spiceworks helpdesk portal. We have multiple technicians and departments, so once a ticket comes in it can be assigned to a certain technician or department automatically based on rules we assign. Certain technicians can see all tickets while others can only see their own, which is good for security and privacy issues. You can add notes and attachments to tickets and also add KB article or replies you post frequently so you don't have to retype common replies or solutions over and over again.
Inconvénients
Sometimes it will run into an issue where the spiceworks page will be down but usually it is easy to resolve or a quick reboot will fix it.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Spiceworks is the BEST!!!
Avantages
The Spiceworks IT Help Desk is amazing! A former employer used it and it offers all kinds of customization tools and reporting features. It allowed us to prioritize our tickets, create a solutions center, and much more! We were able to receive automated ticket assignments and email notifications.
Inconvénients
Nothing at all. The support team is very responsive and the software worked flawlessly.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Spiceworks...it's free!
Overall, it's a decent product to use and easy to setup.
Avantages
If you are looking for a basic helpdesk and network monitoring tool, this would be it. It's a free package that groups can use to help with ticketing, inventory, and server and network monitoring. They have several modules that make all this possible. It's very easy to setup and can be integrated with your local active directory.
Inconvénients
The ads. I don't like seeing the ads when I login to the portal. Other than the ads, this is a great product. But, again, that's why it's free. The ads pay for it. I would be willing to pay a small fee to use it in order to avoid the ads.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A decent Help Desk Product
Having gone from IQ Track ticketing system to Spiceworks, I realized that this product is less than stellar. It does the job for a smaller company though that doesn't want to spend a lot on help desk ticketing
Avantages
It worked as expected and kept track of tickets. Integrated decently with Exchange. Very low cost and a good KB
Inconvénients
The interface looks outdated. Not a lot of features for ticketing. Had some trouble tracking tickets
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Spiceworks IT Help Desk - It help our department automate our incoming work
Spiceworks is great as a starting Help Desk tool. It does 80% of the basic needs. If you need to grow, try looking at other add-ons. The Spicework community is very good.
Avantages
As a IT depart in a small organization, users were emailng us IT request. We used Spiceworks, IT Help Desk to manange our requests. It helped us manage our work as well as providing reports to analyse the root cause. We also added other modules to track hardware, OS, software for inventory. It was easy to set up, but hard to configure for addtional options. There's also a good community of Spiceworks users for support.
Inconvénients
I did not like the ads, but the product was free so I cannot compain. The software was buggy at first, but it got better with later version. I still recommend Spiceworks for small organization.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Network Monitor Review
Great tool as a backup to a real network monitor. Wouldn't recommend as a primary.
Avantages
Its free. Easy to setup and has great monitoring features.
Inconvénients
Must be installed on multiple machines to work properly
- Secteur d'activité : Machines
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Great for smaller businesses, not for larger
Overall, Spiceworks is a great tool for a small business with only a few techs. It has some great options for monitoring/management of devices. As a company grows, however, it will show some of its inefficiencies and really require a more enterprise level product.
Avantages
The ease of use and simplicity for getting a helpdesk up and running. It's easy to install, add in some network credentials and you're able to scan your network for the monitoring/inventory side.
Inconvénients
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Spice works Cloud
I use spiceworks cloud help desk everyday. Users are able to submit tickets for any IT related issues and I have access immediately. Spice works allows me to setup a form that users can access from a custom web address and submit tickets for any issues they may have.
Avantages
Spiceworks is totally customizable. You have two options to choose on premise setup or cloud.
Inconvénients
The cloud should have most of the same features as on premise
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
It's a ticketing system when that is the only thing you want
We used this ticketing system for a while before moving to a different software. It's a great basic ticketing software. No frills, no bells and whistles. So if that's all you need, then you are great. But if you need to do some real SLA monitoring, or reporting, this is not for you. No asset tracking or history.
Avantages
Does a decent job as a ticketing software.
Inconvénients
No asset tracking. No reporting. No other uses other than ticketing.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Can't beat the price
Came into this company as their first Full-Time IT person. Quickly realized I would need a tool to track requests and their statuses. Being a new department, I wanted to keep cost reasonable. This product fit the bill.
Avantages
Easy to set up. Ideal for your first time Helpdesk.
Inconvénients
Cons???? - You don't get all the bells and whistles of a high priced solution. But for what it is intended for, great product
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Better IT Management at the amazing price of free!
IT requests had a tendency to fall through the cracks before Spiceworks. E-mail sent to the IT department could be overlooked and lost due to other requests. Spiceworks allowed us to setup a help desk to track all of these while also maintaining inventories and alerting us of device failures or issues.
Avantages
Spiceworks was simple to setup and very simple to use. Simple enough for the least technologically adept individuals to use while also powerful enough for the IT department to maintain, diagnose and fix any device within the company.
Inconvénients
On rare occasions we have had to deal with software crashes requiring a reboot of the services or server.
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Spicework Network software is outstanding inventory solution and help desk indeed.
Avantages
Spicework Network software is a wonderful software. In order to manage help desk tickets, this software is no doubt the best option. One can customize end-user portal just by using HTML. Furthermore, if most of the time one wants to have details from the end users, this software easily creates multiple tickets templates. It is really easy to set up and contains loads if information.
Inconvénients
When we are discovering items, Spicework Software network management takes a lot of time. Another issue is that it's sometimes inventory system is not good enough due to which one has to face difficulties for getting proper information. Moreover sometimes the system get slow when inventory is going on but we can easily manage this issue.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Ticket service for small Business
Very usefull tool for a low price
Avantages
The ticketing service is very easy to use, with very easy intial setup. It is a great help for managing tickets for small to medium size companies.
Inconvénients
Ticket delay delivery may occur peridically. Web interface very modest.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
We began using the free HelpDesk system for our tickets and it has made a world of difference
Avantages
Cost (free)
Able to keep all of our tickets organized and have a way for someone to submit a ticket instead of always calling us or stopping us in the halls.
Able to customize reports
Inconvénients
We have some people that think just because it is free, that it is not as good as a paid product. Wish it would integrate with Google Calendar.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Spiceworks Help Desk has made my life easier
I am able to track and prioritize work that needs to be done and communicate with the user about the progress of their request.
Avantages
It enables my user base to submit requests easily and allows me to communicate effectively with those users as far as the progress of the request and helps me to track requests. No more losing my "To Do" list. In addition, I can add a ticket for something I want to get taken care of, assign it a priority and follow updates all from one place. I also have the ios app so I can see it anywhere. In addition to all that, it is free!
Inconvénients
It's hard to say what I don't like because I am not terribly familiar with other Help Desk Software for comparison. The initial setup was a little confusing for me. There was support but it was email and so there was a bit of time delay. Getting users to understand that they don't need to send a new email everytime because it creates a new ticket has been a challenge.
- Secteur d'activité : Automobile
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Simple and easy to use help desk ticketing - and the price can't be beat!
Spiceworks is a simple ticketing software with just enough features to help our small IT Department. I love how easy it is for our users to create tickets by simply sending their email to a specific address.
Granted, the software is fairly simple and has limited features, it's perfect for our small IT shop.
I can quickly download CSV files of our tickets from Spiceworks and do my analysis in Excel.
Best of all, it's FREE!
Avantages
Spiceworks is simple and easy to use. We love the ability for our users to email a set email address which opens the tickets for us automatically. There are even hashtags that the users can include in the email to automate the ticket assignment, etc.
Inconvénients
As others have mentioned, it's a little buggy at times. If I keep my browser open for a couple of days, scrolling through the tickets gets a little difficult. Usually I just shut down my browser and sign back in and it works fine again.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
I love this software. It can be a bit buggy though...
Avantages
This will pull all sorts of date from the computer on your network for the purpose of inventory and tracking usage. This is great for an IT administrator such as my self.
Inconvénients
Some times it just doesn't want to scan very well. Either a connection was lost to the computer or it will just never want to connect. So you have to go through the system looking for whats blocking/ailing it. Very annoying. But once setup it is smooth sailing. Also lost of plug ins for tracking other online software in one dashboard interface.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
easy to use and expandable
Avantages
Very good product that allow me to create tickets for my customers and monitor their network
Inconvénients
free product so we have to have ads in some of the windows of the product
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Love this Software for IT!~
IT support ticket system. Streamlined our networking of large amount of PC's.
Avantages
What do I like Most?? It's EASY! Easy to integrate, easy to use, easy for our not so "Tech-Savvy" employees! If you're not sure about it, try it! They're so sure of their software they offer it for free! If you know of anything better, please let me know, because it has to be amazing :)
Inconvénients
There isn't too much to say in the way of "Cons" that I've come across. All of the people I've worked with currently and in the past Love it and use it often! Honestly can't think of anything negative..!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent helpdesk ticketing product
The IT helpdesk was already licensed by the client, so we used it while contracted by them, but I haven't used it since.
Avantages
This helped us quite a bit in keeping track of tickets for one large client we had for a few years. The interface was easy for helpdesk technicians, as well as the end users. I liked the automatic inventory feature.
Inconvénients
There wasn't anything I really disliked about Spiceworks Helpdesk. I would like to use it in our current situation, but find it hard to fit. We don't have that many contract clients anymore, and email works just fine at the moment.
- Secteur d'activité : Matières plastiques
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Real Estate Marketing
Avantages
loved how easy it is to assign tasks to specific people under our marketing team
easy to close out and reopen tickets
really liked the copies that were sent to emails, to some extent
Inconvénients
when tickets were submitted with attachments, a lot of the time the attachments we're able to be viewed in the email that was sent
- Secteur d'activité : Banque
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great product for a small team
Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are looking for a solutions for a larger team or multi department this may not be ideal.
Avantages
For a free product this is quite good for a small team that doesn't need bells and whistles within their service desk software. Easy to setup and use.
Inconvénients
Functionality is lacking compared to other software's in the market, however as it's free this is understandable.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Using this software to manage inventory of computers and other network devices in our office.
Being able to more effective monitor the devices in our network is a great benefit!
Avantages
It helps greatly in notifying me of problems in our network whether devices not updated, or devices running out of drive space.
Inconvénients
I have to manually remove computers or devices that are no longer on the network even after a network re-scan is done.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Amazing Free Tool.
We get to communicate with our end users closer on issues and determine if we can guide them through the troubleshooting or walk to their location. It saves time and money while increasing communication.
Avantages
You can't beat the price. It is free, easy to configure, and easy to use. It is cloud based so no internal setup. It does allow attachments so pictures and document guides can be sent back and forth with users asking for help as well.
Inconvénients
You are limited in setup options and design. You can change some colors, text, and add some fields, but it is a basic free help-desk tool.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
A great free help desk package
We've been using Spiceworks for our help desk for several years now. It's great for our small IT department by helping us track issues and assign them to the appropriate tech. When our users have an issue, they send an email to the help desk address. Spiceworks then picks up the messages and creates a ticket. We were able to customize the ticket templates to our liking as well. It's really handy and you can't beat the price!
Avantages
You can't beat the price! The web interface and phone apps are pretty decent too.
Inconvénients
It doesn't offer as many features as some of the paid help desk offerings and occasionally the ads are distracting.
- Secteur d'activité : Équipement et fournitures de bureau
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Simple Ticketing tool that gets the job done.
Avantages
Simple and effortless tool to manage tickets.
Inconvénients
Ads occupy a lot of space. Streamlining it and sprucing up with a new ui would be incredible.
