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- Secteur d'activité : Banque
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Intercom makes you feel at home.
I remember the first time I started working with Intercom. It has been an absolute pleasure working with this software and they sure have a lot of positives. Working with their interface feels similar to working from home.
Avantages
Intercom feels like a cozy space that often gives the sensation of an intimate space, while allowing a professional and efficient workspace. One can create several different inboxes that can optimise the work and offers good automation
Inconvénients
Intercom doesn't offer as many integration options and some of their competitors. Because of that, one has to navigate through several tabs or pages. It doesn't sound bad, but when you spend 40 hours doing this, you can definitely see that one could save time (and money) with better integration options.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Excellent for emails management
My overall experience is very positive with Intercom and for sure I will keep using it
Avantages
I love that I can track all my customers emails from one place and I love that I can see if my customer has seen my email and I can take the correct action after that.
Inconvénients
customers informed me that emails go to spam. Not sure if thats related because comes form Intercom.
Réponse de Intercom
Thanks for sharing! We're happy to hear Intercom's working well for managing your inquiries. We'll check into that spam issue to keep things smooth. Your support means a lot to us!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Intercom Review
I am very satisfied in using intercom especialy in communicating with my customers
Avantages
It is not buggy and the user interface is not complicated
Inconvénients
Application linked to it is very limited to none
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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an excellent tool for streamlining product onboarding and simplifying the adoption process.
With Intercom we can onboarding experience and begin crafting new workflows that precisely target the right audience, making it extremely valuable.
Avantages
Intercom provides a user-friendly onboarding solution that offers flexibility in promoting our products. It allows us to easily create and test flows, utilize segmentation, and make use of templates for targeting specific landing pages. Setting up flows is straightforward, and Intercom continually evolves to be even more helpful in delivering the right messages for creating additional flows, resulting in a positive user experience.
Inconvénients
nothing really that I dislike, where Intercom offers a professional service ensuring that everything is done the correct way.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Great for customer communication
Avantages
Live chat is great with automated messages. Easy to add onto our websites. Its fast and reliable and allows our team to provide real time support.
Inconvénients
Its on the expensive side and it can be more transparent, but it does seems worth it for the price.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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chat with employer
Avantages
ease of use. Most Healthcare staffing apps use it
Inconvénients
sometimes doesn't load in app. that's all
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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I've had excellent results.
The ability to try and test an app or product before purchasing it, is becoming more and more popular, especially with the introduction of new chat and live chat services. If you don't want to spend hundreds of dollars on an actual product, you can try a virtual product, that is a product that you can test and play with, before you purchase it.
Avantages
Intercom is a complete live chat application for businesses. It is extremely easy to use. I found the chatbot feature to be useful, but I think it is only useful for some businesses such as retail businesses, or businesses that can use the information from a customer to see what they want to sell them. I would recommend using Intercom for businesses that need live chat but are not using it already.
Inconvénients
I am a marketing strategist, and my company is growing. I have come to realize that I need to engage with customers in an effective way to obtain leads and generate sales. I have tried many different marketing strategies in the past, but none have been as effective as LiveChat. I am able to create a LiveChat session with customers and obtain leads. I've had great results and I'm satisfied, I haven't had a problem. In general it works flawlessly.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Coinvolgi facilmente i clienti con Intercom
Intercom è una scelta facile per creare esperienze cliente uniche e coinvolgenti e si integra bene con altri strumenti.
Avantages
Intercom è un ottimo strumento per creare percorsi coinvolgenti per i clienti, offrendo supporto, promozioni, conversione di lead e ospitando un centro assistenza da un'unica piattaforma.
Inconvénients
Il supporto di Intercom potrebbe essere un po' più rapido, poiché le risposte possono richiedere fino a un giorno.
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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We use Intercom as our chat software
This product make the process of dealing with people asking for info and help on line easy to handle. It is easy to forward application to the right professional in the organization and manage the FAQ. Great product
Avantages
The product is easy to implement and use. No need for trainings all users understand what is needed to be done in 15 minutes of explainations.
Inconvénients
The pricing model that makes us work in deleting contacts on a weekly basis. We usually interact with useres ones, they ask question and we answer. The pricing is based on number of users, so continuing paying for a user that we dont have any interaction with is waste of money. So every week we delete the contacts just for paying less.
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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It is not good at all
The overall experience with the software is neither good nor bad, it is simply an app that could be improved and has a lot of potential, but until this happens, the application will remain obsolete.
Avantages
the only good feature we have found in the software in general is that it integrates multiple applications and allows you to answer messages from multiple platforms by integrating them into one.
Inconvénients
The software remains down and it is very difficult to access the platforms, and although the network connection works, the platform does not work at one hundred percent, it is always presenting system failures.
Réponse de Intercom
Thank you so much for taking the time to leave us this review. Your feedback is certainly not the norm for us and so if you haven't already been in touch with our support team about this I would urge you to contact them.
On my end I will be sharing this review with the product team and if possible I'd appreciate if you could shared further details with me at the email provided.
Thanks you again for flagging this,
Kate (Intercom, Customer Advocacy)
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Intercom definitely improved over the years.
Our experience with Intercom has been great so far and we will continue to use the platform in the future
Avantages
We use Intercom inside our Medical application to assist our customers with their queries. What started as just a customer service app for us turned out to be a lead nurturing tool. The functionalities are great and the updates Intercom team brings out if also nice.
Inconvénients
One of the things, I dislike about Intercom is the lack of proper reporting, however there is a work around with Zapier but having to use Zapier for everything is a task.
Réponse de Intercom
I want to say a big 'Thank You' from both myself and the rest of the team at Intercom for taking the time to write this, especially during what I can only imagine is a very busy time for a Medical application. I'm so happy to hear that your Intercom experience has been a great one! I'll make sure to pass your feedback on reporting to our product team as showing you the value that Intercom is providing your business is one of our top priorities.
Thanks again!
Kate (Intercom - Customer Engagement)
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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The best tool for big teams and projects to work on communication with clients!
I have used intercom and it's analytics tool with several projects I worked with and we needed tools to work with call tracking and all the statistics. Intercom did a great job for us due to its numerous features.
Avantages
Intercom has all you need. Telephony, Chat, integrations, mails, analytics. It is so huge that some teams might just not need all of it and just want a 10% of all the features.
It is a plus, but I would not suggest the tool for small teams, startups and starter projects.
However, if you are a big team, project with many orders and traffic, or you want to have as many features as possible - GO FOR IT! Intercom, would not disappoint.
Inconvénients
Intercom is huge. And it is a burden. I do really like such platforms as they allow to be quite flexible and never need another tool, however, for a small project or a startup, this tool might be just too big to handle and not worth it.
Réponse de Intercom
Thanks for taking the time to leave us this detailed review Yaroslav! I'm glad to hear you and your team are using so many of Intercom's tools and are seeing the results.
Kate (Intercom - Customer Engagement)
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Organized customer applications
Avantages
Easy to implement easy to, easy to use among different users. No need for users training, two minutes discusstion and any user can use.
Inconvénients
Pricing model is not suitable for profie of one application for user. Need to delete applicants frequently or continue to pay for them even when they are not active.
- Secteur d'activité : Films et cinéma
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Tо рrеfеr Intеrсоm mеаns tо рrеfеr rоbust соmmunісаtіоn аnd grеаt рrоduсtіvіtу
Avantages
Whеn а usеr sеnds а rеquеst tо thе соmраnу thrоugh Intеrсоm, thе рlаtfоrm рrосеssеs thе mеssаgе аnd sеnds іt tо thе еmрlоуее whо саn rеsроnd tо іt. Thе sуstеm іs bаsеd оn sеvеrаl fасtоrs: thе sресіfісіtу оf thе rеquеst (thеrе іs аn орроrtunіtу tо sеt kеуwоrds fоr еасh dераrtmеnt оr еmрlоуее), thе usеr's tіmе оn thе sіtе, іnfоrmаtіоn аbоut whо thе сlіеnt sроkе wіth lаst tіmе hе vіsіtеd thе sіtе, аnd оthеr dаtа. Thіs sсhеmе sееms tо bе рrеttу lоgісаl, but оnlу fоr Intеrсоm. Wе mаіntаіn thе quаlіtу, thаt’s whу wе рrеfеr Intеrсоm.
Inconvénients
All оnlіnе сhаt rооms wіth whісh wе hаvе еvеr wоrkеd lооk рrеttу аlіkе. But thеу аrе іndіstіnguіshаblе frоm еасh оthеr аnd іntеrсhаngеаblе. Thеу оnlу wоrk hеrе аnd nоw, іf уоu сlоsе thе tаb - аll іnfоrmаtіоn wіll bе lоst. Mоst оftеn, ореrаtоrs rеsроnd wіth а dеlау bесаusе thеу dо nоt hаvе thе nесеssаrу іnfоrmаtіоn оr соmmunісаtе wіth tоо mаnу сustоmеrs. And іn thіs реrsресtіvе, Intеrсоm dоеsn’t suffеr frоm thе lоw еffесtіvеnеss оf соmmunісаtіоn.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Connects with your customers.
It's a very great software for when you have a business so that you can connect with your clients.
Avantages
It allows you to keep track of your customers conversation which will improve customer support and integration with your clients.
Inconvénients
It gets a little bit costly to maintain but other than that I love the software.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Best software for automated messaging.
There are some challenges with the platform's learning curve and pricing model, I have found that the benefits of Intercom more than justify any investment.
Avantages
Intercom's reporting and analytics features have provided valuable insights into our customer communication and engagement metrics, helping us make data-driven decisions about our customer support and retention strategies.
Inconvénients
I found that the platform's pricing model is not as flexible as i would like, with additional costs for features like advanced reporting and integrations.
- Secteur d'activité : Édition
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Takes a minute to get the hang of it
Avantages
The layout is very simple. There aren't a lot of menus to keep up with. The gif option when responding to users is pretty cool too.
Inconvénients
Sometimes the user information doesn't save, which makes it difficult to keep up with conversations from specific users. It would be nice to link conversations for vross referencing.
- Secteur d'activité : Internet
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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One of the best customer communication tool.
We use it in our sales team, we use to chat with our customers with Intercom on first place. We are happy that we chose this tool over others.
Avantages
Its Engage Module ( automated emails ) feature is an amazing feature. Please do try it.
All the queries related to the customer stays at one place, you can get the entire case details easily while chatting with customer
Inconvénients
More users you have, the more price you need to pay.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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you can trust
I think it will meet your expectations for the price performance.
Avantages
In general, the support you provide to your customers makes them happy and creates positive thoughts about the quality of your company.
Inconvénients
The interface in the live chat section needs to be more customizable, the theme and design of our website did not match the default live chat design and we had a problem for a while.
- Secteur d'activité : Impression
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Amazing stuff
Excellent experience, great service and really friendly support
Avantages
Intercom allows me to connect with my customers very easily and helps me reach more customers in less time and effort
Inconvénients
They have a few bugs in their software, nothing to damaging
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Intercom
Avantages
It's a decent live chat software, there is more than enough information about customer presented in chat window such as user's mail, phone number, user id, when the user was first and last seen and even his total bet amounts and first placed bet date in single chat window!
Inconvénients
The settings are somehow complicated, for example finding chat history is not as much easy as it may seem :) The design also could have been more elaborated as it is simple looking and the white background is not pleasant for eyes .
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant plus d'un an
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Intercom was decent
Avantages
Intercom chat functionality was good. Pretty simple to use and a fairly intuitive user interface to use.
Inconvénients
Didn't like the lack of functionality. This is a bare bones chat app and is targeted for SMB. Not sure how much they cost
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Intercom
Avantages
It's very easy to use for customer service and also has vary functional tools for planing the email which the company gets and answering them is also easy process , it has also funny tools for live chat , like emojis or GIFs . The design for this application is lovely .
Inconvénients
I think they should fix some bugs which integration process has like the count of emails or online visitors.
- Secteur d'activité : Internet
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Simply the best!
Avantages
The best and most comprehensive software to automate your business functions in this fast-paced world. It provides the most value for money and is far superior compared to the competitors.
Inconvénients
Some glitches are there in the internal side which restricts usage at times and also causes lead drop downs at times. These should be fixed.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Great sofware
Avantages
I like the reports that are generated and configureable bots
Inconvénients
Nothing as of now. Help docs should be easily discoverable to access new features
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