Elation

Avantages

I love that I don't have to think about a chart layout while I am charting as the layout is already set up and you only need to fill in the boxes. It is very intuitive and the descriptors they use make sense. And everything is on one page! What to look at a previous chart? You can have it open right next to the chart you're working on. Same with labs. You can write a referral right from the chart and send it straight away. Most user boxes in the chart can easily be dragged and rearranged. Everything is easy, logical, and intuitive and thus a huge timesaver.

Inconvénients

When you are typing in a box, you have to hit "shift + enter" to move down a line and not down to the next box. That's really the only trick.

A con is that there is a little "x" in the bottom right of a box and if you accidently hit that, everything in the box is gone and there is no "ctrl Z' to get it back. You'll learn not to write long boxes because of this. Complaints about this have not resolved it.

No Fullscript integration.

Avantages

I like the software for documenting my office visits. It's just laid out the way I want it. It's easy to work with, fast, intuitive for me, and adaptable enough for my personal preferences. It helps me get my work done with the least amount of hassle. I like that a lot, that's what I want.

Inconvénients

The iPhone app. Not very good at all. The login is to tedious and it doesn't have enough features. Elation over the years has not really put a lot of effort into making it better either.

Alternatives envisagées 

Pourquoi choisir Elation 

Pourquoi passer à Elation

Avantages

I liked working with [sensitive content hidden] during onboarding. Every other part of my experience has been terrible.

Inconvénients

DO NOT SIGN A CONTRACT WITH THIS POS COMPANY!!! I could not be more regrettable having given Elation Health my time and money. Elation Health has no interest in serving their customers with any type of integrity. I paid $9,264 in advance for 12 months for three providers to get $50 off per month per provider and save some money for my clinic. Sounded like a great deal with all that the system could do...except it doesn't. You have to also add on their integration partners at an additional charge.

I shared the concerns below and many others with the Elation team. I requested a refund for the 11 months that we will not be using Elation. Response from manager [sensitive content hidden] : "Thank you for your response and for sharing your perspective. I understand your points and appreciate the time you’ve taken to explain them. However, after careful consideration, I want to clarify that our position remains unchanged. We are committed to upholding the terms and conditions outlined in the contract as it stands."

One of my providers couldn't get her token working and the other provider was onboarding in 2 months. Neither of those providers even used the system for patient care. I spent weeks learning the Elation system through a testing portal and tens of hours going through the learning tools and training videos to try to understand how our clinic systems would be impacted. I felt really good about it at first. We prepped our team and patients for the change in EMR. When we finally went live we realized that we are unable to collect money for services the day that they are delivered, sell products, manage inventory, prescribe in house medication or simply print patient labels. When requesting help with these issues it took over 24 hours for a response. There is no phone number to call for help when it is impacting patient care.

Email responses were canned and condescending. (I can see how it might be frustrating that you are unable to collect payment for services rendered. Can you please tell me more about how this impacts the user experience? or Regarding the label printing request outside of the lab workflow—this is a common feature request. Could you please share more about what you’re using labels for?) In the end, we attempted to use this platform for TWO DAYS before we gave up, knowing that we would be both bleeding and chasing revenues if we remained with Elation. Take my word for it, there are FAR better options out there.

Avantages

I left a practice which was using a clumsy and poorly-related EMR that seemed to be stuck in the 1990s. I chose Elation for my new practice, and every day it delights me. What I like most is that it is modern and able to do things one would expect to be able to do based on the technological advances of today. There are so many common sense functions that Elation can do that my previous EMR couldn't do.

Inconvénients

I worry about the customer support, because I have heard that it is seriously lacking in this product. Happily, nothing so far has gone significantly wrong for me to have to get help; every question I have had has been answerable through Elation websites and online forums or Elation Facebook groups. I do also worry about the cost; it is affordable to me now, but I worry that the company will take advantage of me in the future and that the cost will rise exponentially when it would be harder to switch. I've seen social media posts where people complain that the price gets jacked up unexpectedly with time.

Avantages

Makes moving records from one EMR to another easy.

Inconvénients

Busy main screen could use some simplification or differentiation of color.

Avantages

When I joined they had great auto text reminders for appts and a great option to hire a part time employee

Inconvénients

Choosing Elation for my business has resulted in significant and immeasurable losses in both time and money. I had stringent criteria when selecting an EMR, and Elation met those needs initially. However, once I was fully integrated and reliant on their system, they removed key functionality that had been a dealbreaker in my decision to use their software. Their proposed solution was for me to hire additional staff to handle the added workload this change created—a costly and inefficient resolution.

When I found an alternative software solution that could bridge the gap, Elation would only permit integration if I first paid for software development time (a reasonable request I was willing to meet), but on top of that, they demanded an additional $500 per month, per provider, indefinitely. This meant I had to pay a substantial ongoing fee just to mitigate a problem Elation itself caused by removing critical features that were in place when I signed up.

On top of that, Elation has redefined what it means to be a part-time provider, further increasing my costs. Originally, the part-time rate applied to providers seeing patients for fewer than 10 hours per week, a condition I verified before subscribing. Without notice, Elation changed this definition to any provider logging into the system more than three days a week will be charged as a full time provider. This means I will be forced to pay full time access for my provider, who only sees patients for 2 to 5 hours per week, I cannot disallow her from simple tasks like checking her schedule or reviewing lab results. This is a completely unreasonable and arbitrary shift.

Customer service has become practically non-existent, leaving us with little support or recourse. Overall, partnering with Elation has proven to be an enormous mistake, leading to substantial operational and financial setbacks.

Avantages

It is a decent basic medical chart with note storage and prescribing.

Inconvénients

The layout is not very user friendly - you often cannot find key information at a glance and cannot flag important patient data points to be visible when you open the chart.

Avantages

The workflows seem pretty efficient when I’ve seen it used and written mock notes.

Inconvénients

I’m over two weeks into my new job, and can’t schedule a single patient in until they complete mapping with our scheduling software. With my practice model, no patients = no income, despite a rapidly growing list of patients wishing to sign up. Our office manager has been emailing daily, and gets generic messages saying they’re “working on it”. Getting an estimated wait time has been like pulling teeth.

I emailed them directly, asking for a rough estimate of wait time, and to better explain why there are delays. No response after 3 days. Also, the training videos are quick, soundless videos of someone clicking through charts, with no further detail. Also, I’m paying for this, but unable to use it.

Avantages

Elation used to have excellent support, helpful staff who responded rapidly, and no hidden fees. I've been with them for ten years. Now that they have gained accolades, increased their notoriety, and added features, they have added costs for everything and increased their base fee, and the support staff is less than helpful.

Inconvénients

If you live on the East Coast, you still cannot integrate with many systems, as they are a California-based company.

Avantages

its very easy to use and user friendly, highly recommend

Inconvénients

It can take some time ot get used to all the different functions available

Avantages

The platform itself is intuitive and user friendly. Certainly there are some kinks and room for improvement in the interface itself, but overall good quality product.

Inconvénients

Customer service and support is abysmal -- this is the primary reason for the 1 star review. Why is customer service experience is so poor in a product that has been out for so many years?

Avantages

I like the fact that you can prescribe through SureScripts.

Inconvénients

The lack of customer service. I have been handed off several times.

Avantages

prescribing medications in the emr is ok

Inconvénients

customer service is just terrible, they removed themselves from google so that you can see how poorly they were being rated

Avantages

Easy to use, easy to set-up. I have used for 2 years and happy with product

Inconvénients

Sometimes slow and templates not designed as well as I would like. Forms to patients not great.

Avantages

I very much liked the platform and ease of use right up until I had to deal with customer support regarding a matter moving practice. It has been pathetic since with only generic responses, no availability of live interaction even with people with whom I previously - recently - had live interaction.

Avantages

Elation is staff-centered! Set-up, customization, and deployment is great. End users can quickly learn the system as it is easy and intuitive.

Inconvénients

Being a newer EHR, there is always room to add new features. But the Elation team is great at listening to enhancement requests and getting them added quickly.

Avantages

flexibility, customer service, affordability, features are loaded for what i want, customizable, easy to use

Inconvénients

i didnt find it sooner than the last 6 months

Avantages

It has been a 8 months since I have started using this software. I used to have Soapware EMR for 18 years. Soapware had to shut down as the owner was getting to that age and older softwares are not easy to upgrade. I looked at 15 softwares before I picked Elation. I knew what I need as a busy primary care Internist. My staff and I are extremely happy that we ended up with Elationhealth. Everyone loves Amazon as the website is very robust and user friendly. I now can say that Elation is of that category. I am not getting paid to update my review. Some of the most popular EMRs are very cumbersome and so at the end of the day it is exhausting to finish the work. Elation is so easy that you can see your full load of patients and complete every note, even the most complicated patient's notes within 2 minutes. This includes visit note, all 10 rx local and mail, 3 referral with faxing all records to each, all orders for 5 different problems with ICD codes and all MIPs requirements. No software does all these. The best thing I see is that there are not any glitches. There are softwares that will do all these but at the end of the visit you will feel exhausted. This software works from one screen and with just one hour of use and not even much training you feel comfortable.
There are softwares that will make you work a ton for every new visit. I have saved all rx I use and all Orders I give so I can reuse them forever now for all future patients. Very fast now!

Inconvénients

There is not much to dislike. I was little nervous about interface with billing software but it has worked great. I picked MD connection for billing and that is another robust software. As soon as patient leaves and I send the bill to MD connection- it reaches real-time. Most complete softwares have many glitches or may have one side powerful and other side weak. This combination is great and my billing staff loves billing software also.

Avantages

I have used Soapware for 20 years. I really liked Soapware for its speed and ease. Soapware unfortunately is going out of business. I watched demonstrations of about 15 software companies. I am writing this review to help others in my shoes. Most software companies are about 20-25 years old and have similar technology as Soapware. Older technology is somewhat rigid. I am glad the sales person from Elation was insistent and honest. Elation is a pleasure to use. I have not heard many doctors saying this. Certain features are great. I am able to work from one screen. I am able to save all thousand rx an internist or family practice doctor will write in the format I want very quickly- 90 days with one refill. I am able to have my staff save the initial rx in this format with one click and so when it is time to bulk refill, it is very easy without errors. One feature that most softwares don't provide is your order sets. Most softwares have a cumbersome way to recall what you commonly order for common complaints. With elation I am able to save my order-sets for many complaints one time and reuse them again and again with two clicks. This is a huge advantage. Many softwares will tell you, they can do it but it is not always easy. With elation you can keep one common template or you can use specific template or you can use many templates together. Once you pick medicines or order set, it immediately becomes part of your note. It is a new generation and smart software. Lab interfaces are free of cost and work great. Abnormal results are colored different. I love the trending feature that is great. It shows last 3 labs on the results without you clicking more. You can mark the abnormal results and they come to the current note automatically. Now this is unique and amazing! It is a true cloud based system and so it is a lot faster than Soapware. I would avoid remote desktop based software. It has directory of local doctors so you don't to manually store all your consultants. The best function will be MIPS. According to patient's age and gender, Elation prompts MIPs requirements right in your note and with one click you will satisfy it. This is very smart! These are the few reasons I selected Elation and I am glad. There is no learning curve. Any one who can use an e mail account can use Elation. It has a very soothing color combination and all windows on the top are labelled also unlike a very crowded software with lot of confusion on the screen. I love it so far. We doctors work very hard and so we need a very easy and robust software like Elation.

Inconvénients

Elation is an EMR alone and that made me nervous. Interface between Elation and MDconnection one of the billing software recommended by Elation works great according to doctors I talked to who are using both. This is a minor issue compared to the fun of working with ELation EMR.

Avantages

East to use. No special training is required.

Inconvénients

As a family physician, I have to review tons on consultation notes and labs, radiology, vaccine..... It is very hard to review the records due to the way of chart which is already built-in.
If I review visit notes, I have to scroll down all the way to the end...... It takes so long, and my eyes get tired in rolling over all screen.
Also this program is hard to get along for this coming new generation. It is hard to monitor messages between providers and patients. When I email a message to a patient, there is no outbox to follow up.
When patients send me messages , there are no inboxes.
This is out of date.
Also problem with integration. Common vital sign machine and scale is not being integrated. I contacted them once. They charge $5,000 per one device. It's ridiculous. If you want to save labor and time, the machine needs to be integrated with software. The purpose of EHT is to make work effective. If the software doesn't support it, it is out of date.
I used it for 4yrs, and feels comfortable. But unless the software is updated, it is not worth it.
Also support is problem. I have to send a message urgently if I want to talk to someone.
If I send a message regularly, I don't hear it for long.

Avantages

It's true you can figure it out in an hour or less. Very simple.

Inconvénients

It's very simple. You can't customize anything at all about the look or layout of the information. Don't like the order in which information is displayed on the left side of the screen? Get used to it.

Want to send a fax? You can, you just have to call it a referral, no matter what. So you if you want to fax something that isn't about a particular patient, you have to a create a fake patient called Mister Fax or whatever you like and then go into that chart and refer Mister Fax to whatever fax number you wanted, upload the file you wanted to fax into Mister Fax's chart, and attach that to the referral. Just as an example. So yeah, you can "fax out" as they say in their marketing.

Also missing some obvious functionality. For example, when you're in the patients chart it says when any upcoming appointments are, in blue like it's a link. If they don't have an upcoming appointment, it says no upcoming appointment, and it's still in blue like it's a link. But it isn't! Wouldn't be obvious to make it so that you can click on that and schedule an appointment? So you tell support your brilliant/obvious idea and they say they'll put in a queue of upgrades to consider and it never happens.

I also don't like that the price went up from $275 to $350 a month with absolutely zero improvements in the product. Then they got a bunch of Series C financing and guess what? Still, nothing is improved.

Avantages

Elation integrates (connects) fairly well with Hint Health, Spruce and MDScripts and Quest Labs.
It is quite intuitive.
E-prescribing is the best feature by far and most used.
Charting makes sense.
Reverse chronological chart notes imitate paper charts most closely.
Patient summary panel is very helpful.
Patient engagement software for relaying lab results is intuitive.

Inconvénients

The patient engagement portion (called Passport) is fair, but needs to catch up with the rest of the software.

Avantages

Overall it's very easy to learn and teach new staff. Most staff members can be up and running with 1 hour of training or less. There are not a lot of screens, which makes it easy to find things. Honestly, it's easier to find items than in a paper chart. Templates are easy to create. We have used the patient forms templates to use for new patient paperwork, helping us minimize data entry.

Inconvénients

As a surgeon, some of my schedule happens at the hospital. There is no way to create surgery slots that don't also send appointment reminders to patients, so it must be entered as a "meeting" and it doesn't link to the patient account. I have asked for a fix for 2.5 years, but it appears to be low on the list of upgrades.

Avantages

E-prescribing and the activity dashboard are my most favorite features. They are very intuitive and do not take a lot of training to master.

Inconvénients

Medication interactions are too restrictive in the e-prescribing even on the setting for only major interactions.

Importing our old program into Elation was not to my satisfaction. I have to go to my old system and import the record into Elation manually for EACH patient.

Avantages

prescription of medications including scheduled medication , so easy to use and up to date all the time. Telemedicine which is a new feature and very easy to use and has great video . If there is issue with the software , it is quickly addressed .

Inconvénients

I Cant think at this moment issue with this software.