Veriato Workforce Behavior Analytics

Avantages

Veriato 360 can capture just about any information you can think of from user sessions - web sites visited, emails, instant messages and chat, files transferred and printed, keystrokes, and screen shots, and network data summaries.
- It is easy enough to navigate, even if you don't use the system that often.
- It can export data to spreadsheets, text, html, and xml files for further analysis.
- It can block selected web sites.
- Captures all monitors in screen shots
- Client systems can buffer up data for weeks while they are out of contact with the server (or when the server is down), e.g. remote laptops and systems that only connect by VPN once in a while.
- Operation is generally invisible to users if you want it to be stealthy.
- Tech support is helpful.
- Users can be created to allow limited access to browse the collected data, for example to let managers review their assigned employees.

Inconvénients

It takes a fair amount of effort to keep the system working.
- Frequent client recorder updates are required to keep pace with web browser updates. When browser updates get ahead of the corresponding Veriato updates, web site recording stops.
- Updates are often trapped by anti virus software like Windows Defender until IT staff updates the exclusion lists and deploys them (e.g. by group policy). We have to do that ourselves.
- The system sometimes fails to start all the services required to collect data from the client systems, and getting it working again may take fiddling with service start delays and calls to tech support. At least the client systems buffer a lot and tech support is reasonably responsive. I have to periodically check that the system is working.
- The amount of history you can record is limited by what fits in a SQL Server Express database (10G; screens shots are stored as separate files) unless you have or buy a SQL Server license.
- Sometimes the recorder drastically affects client programs. We have had to disable email recording on only one or two systems where Thunderbird suddenly became unusably slow. On dozens of other systems it works fine - go figure. We had one conflict with a camera application that had to be resolved by sending a camera and software to Veriato so they could observe the problem and develop a fix.
- No Linux support. Microsoft's Windows 10 updates have been so unreliable this year that I'd love to switch, but I need recording...

Avantages

Easy to integrate with other systems for my business

Inconvénients

No cons so far and I have been using it for over a year

Avantages

the features of the software are still there,
In THEORY, the features are great for a networked office, it attempts to work correctly, it logs just about everything.

Inconvénients

sales - excellent they will work a million ways and contact you the same amount of time till you make payment.

software setup - terrible! beyond terrible.

customer support for setup - worse..

Avantages

This software eliminates any question as to what the employee is doing on his/her computer. Since it records the screens, chats, emails, keystrokes typed, websites visited, and network traffic, it's a manager's dream. It even records locally on the hard drive while the devices are off the network. We have uncovered a wide variety of policy violations and crimes by utilizing this software, and the validity of the reports has never been questioned.

Inconvénients

The data files take up quite a bit of space over time and database maintenance is a bit difficult until you get the hang of it. I run about 20 investigations at a time, so getting rid of old data files is critical on smaller servers. Remote and covert installation can be difficult at times, but once it's running, you don't have to do anything except review the results.

Avantages

Very feature-rich, excellent support. Alerts based on behavior anomolies, keywords, data movement, malicious program, and many more. Screenshots are viewable for all users. Very robust product.

Inconvénients

Older versions have had recorders fail on us. Not easily deployed remotely.

Avantages

It is rather transparent to the users unless they are really trying to find it. Screenshots are nice, and the amount of data points veriato claims they can monitor is impressive.

Inconvénients

Many of the data types were not accurately recorded. For example, with google chrome always updating, the recorders from V360 cannot reliable capture all of the web events.
The installation includes SQL Server Express, which is limited to 9.6 GB - requiring the users to provide their own MSSQL Server license to store more data without having to export old data first. There should be an option to use other databases.

Avantages

capability to monitor the activity of our users via screenshots, email, key logging, web site views, application view, file transers and etc. all in one software to know what you employees are up to and if they are doing anything they should not be.

Inconvénients

i have had issues installing the recorders on certain computers and servers. it installs in the background so it does not tell if you it was completed or if something stopped it from completing

Avantages

Undeniable screenshots and data for HR make it easy to make a case. Tech support staff have been EXCELLENT!

Inconvénients

Setup can be a little complicated because of antivirus exceptions. Some improvements could be made to the viewer. Licensing should be by computer but should also be relocatable. Pain in the neck to have to physically move the computer from one user to another once an investigation is complete without arousing suspicions.

Avantages

It did exactly what we were hoping for in that it captured screen shots. What we thought was a 1 person problem was more prevalent.

Inconvénients

After an update, we had to re-install the client software and fix. This prompted a call to support to fix the licensing. The issue exposed the software to the crew using the target PC's.

Avantages

It is the perfect solution for a testing center. We can very easily determine if a student deviated from their testing requirements and did not follow instructions. With the reports from Veriato 360 we are able to prove our case when a professor is in need of documentation.

Inconvénients

It is a little hard to configure and does require some IT expertise.

Avantages

It is loaded with a lot of features , On-Premise solves my concern with data security.

Inconvénients

It is painful to use, have to dig through tons of reports to get what you need. GUI not user-friendly and not intuitive at all. Installing on clients over network is a hit or miss and pretty much requires you to cross your fingers.

Avantages

This software is very, very, very thorough. Maybe it captures even a little too much data. Good for checking up on emails communicated to people outside of our network and good for seeing what sites an individual visits and how frequently.

Inconvénients

This software makes it difficult to use a particular file to store passwords in, as it sees those items too! Many times the product has not recorded any data because it was waiting for an update to be done.

Avantages

For the most part, the software captures what I'm looking for especially the screen captures. I also like the flexibility to see a wide range of data and the various ways I have to view the data captured. The reporting is also an added bonus.

Inconvénients

Recently I've had the most trouble with capturing e-mail and internet browsing. I've also had issues where the software is working one day, and for no known reason, it just stops working requiring me to reinstall the agent. Granted, I'm not running the latest/greatest version of the Server nor client packages, but I still would expect it to be more stable.

Avantages

Simple to use for our employees, easy to gain reports

Inconvénients

not flexible, but perfect for what we need it for.

Avantages

One centrally monitored place to view all actives either on an individual or get reports on general activities of all employees.

Inconvénients

Setup takes some time to tweek things right, but once configured its very reliable.

Avantages

Recording and the screen recorder. Easy to Use.

Inconvénients

Constant blue screens and crashes. This happens on a regular basis. The problem is you are not a partner of Microsoft or any of the anti-virus companies. The solution resembles a bolt on system, and is great when it works but continues to experience a lot of issues. The software does not keep up with updates of operating systems and anti-virus's and is re-active when there are problems and not pro-active.

Avantages

THIS SOFTWARE-VERIATO 360 ALLOWS YO TO VIEW A USER'S ACTIONS IN REAL TIME AND VIDEO LIKE OU ARE SITTING THERE.

Inconvénients

THE SOFTWARE DOES NOT GRAB OUTLOOK DATA IF YOU USE GSUIT OUTLOOK CONNECTOR SOFTWARE FROM GOOGLE. SO YO HAVE TO WATCH THE VIDEO.

Avantages

Veriato 360 is easy to set up and the user interfaces are very user-friendly. It records user activities and notifies the administrator when an event has been caught. This is a great employee monitoring software I think every company should have as parts of their security plan.

Inconvénients

One of the issues I have is to access archived screenshots. It seems to only keep the recorded data up to a certain time period. I am also having lots of trouble with built-in anti-malware in the Windows 10. It will report Veriato 360 as a malware every time the monthly update applies.

Avantages

Screenshots are fairly clear
Email activity works fairly well

Inconvénients

After countless call with Technical Support there are still problems with:
Tracking of websites do not work for users of Chrome
List of Recordings by Computer contain older irrelevant recordings
Cannot rename computers
Online Searches feature does not work
Websites Visited does not work
File Transferred feature does not work
File tracking is not detailed enough

Avantages

The thing I like most about Veriato is the comprehensive features included. When reviewing a software for remotely monitoring our users, we had in mind that we only wanted to have a record of files that they were accessing or copying. In our first demo of Veriato, we were surprised to see the "DVR-like" functionality of being to watch a user's activity every step of the way from opening a share, copying a file, sending messages, attaching that file, etc. The fact that it records all of these screenshots and keeps such a small footprint is great.

Inconvénients

The initial installation and setup was a bit of a challenge. We needed our Veriato server to be accessible publicly for external clients and also had to take some extra time to make sure our Antivirus did not interfere with the client software.

Avantages

Screen Shot Recording so any unsupported software you can monitor
Key logging, web and email filtering
Constant Recorder Updates to keep the integration working
Great Support
Seamless to the user running in the background and hard to find
Tonnes of features to be able to adjust the settings to your Organizational Needs

Inconvénients

- Constant Antivirus Exclusions with every recorder version
- Computer licensing is a bit of a pain as if you want to record a different computer or replace a computer you need to keep the same name as that license is tied permanently to the name of the PC and cannot be changed unless you talk to support

Avantages

It does capture what need to satisfy our compliance needs

Inconvénients

Hard to setup and get configured. Requires a lot of maintenance to maintain.

Avantages

Ease of use and the ability to provide our clients with portal access. For most users the simple functions of the software are easily reachable and the data is displayed in a manner that is intuitive and understood without high-level I.T knowledge. Once the software is deployed the management console is easy to use and low-impact.

Inconvénients

Initial setup can be tedious in regards to getting all of the recorders deployed. We've used this multiple times and each time there has been some sort of complication that makes the wizard impossible to use for a complete deployement. (WMI and the like.) Luckily there are work-arounds and when you work with the support they are eager to assist and resolve any issues you run into.

Avantages

Email Alerts and complete server lock down from infected users

Inconvénients

Can some times take us time to work our why a user is experiencing "wierd" issues until we realise they have been locked out.

Avantages

Veriato Investigator is very easy to use. It does everything you need to keep an eye on your employees and make sure they are staying on track.

Inconvénients

Investigator could use a UI/UX update to make it a but more user friendly.

Avantages

Veriato 360 is easy to use and is very affordable.

Inconvénients

Product can end up using significant disk space so you have to plan your deployment carefully. This isn't really a gripe, but is the only con I could think of.

Avantages

Customer support is at least honest - i.e. when I ask whether such or such feature does not work or whether I did not set it up properly they admit that the feature is not working.

Inconvénients

Design, interface, non working features. "New version" is just a simplified layer on top of the same old buggy features, with now LESS control over the settings.

Avantages

Powerful and easy to install. It takes sometime to get up to speed on all of the functions of the software

Inconvénients

Updates can be technical and time consuming

Avantages

The software is pretty comprehensive in what it captures and is fairly easy to navigate the logs by machine.

Inconvénients

It is difficult to load with existing antivirus or antimalware software. You have to be really on your toes and get everything turned off or your AV will kill off the program and the various files which need to be exceptions. As I recall, I think it loads everything in one folder and you can exclude that folder in your AV. At first, I thought you had to put each individual file into the exception list and that was cumbersome. But I chaulk that up to inexperience. My second client which used it went much smoother.

Avantages

Well designed. Excellent user interface. No issues with setting up and getting running.

Inconvénients

Ideally I would like monitoring enabled by default on all workstations and for the software to allow me query them.
When a demand arises, I can only monitor from deployment onwards and not historically.
I only have very few demands per year so justifying mass deployment to all workstations does not make financial sense.

Avantages

The ability to monitor the activities related to proprietary activities helps relieve the anxiety associated with potential loss of protected material through electronic transfers.

Inconvénients

Nothing to dislike. The software is excellent!

Avantages

I was able to identify areas where we could improve work productivity by restricting access to websites that were not work necessary.

Inconvénients

I had to get outside tech help for initial set-up.

Avantages

Backups of affected files, and the ability to offer it as a service to our clients

Inconvénients

The software delivery process. Having to train end-users to avoid the honey-pot files.

Avantages

I like that we spend less time training first time users because it is easy to use as well as easy to maintain.

Inconvénients

I wish it is easier to use with office 365 so we can collaborate it with the software

Avantages

The software does a great job of capturing what a worker is doing throughout their day. If you have questions on any stats in a report, you can easily review the screenshot footage to find out what was really happening.

Inconvénients

The interface is rather old and clunky, and it's hard to find the information you need quickly, if you're not a power user every day. Also, upgrades are clunky, too, requiring you to upgrade on the server, and hopefully push out to agents. Finally, it's really hard to know what's happening with an agent. The administrator dashboard could show if the machine had been shut down or restarted or any number of things. Also, deploying agents isn't so clear and sometimes it works, and sometimes not.

Avantages

Captures everything, so we have a very comprehensive log of what's been done on any of our PCs

Inconvénients

It's not terribly user friendly. The interface takes a lot of getting used to and practice to navigate.

Avantages

I like what it can do and the information it can collect.

Inconvénients

network version is a resource hog on the server and difficult to create exceptions for our managed antivirus software (Webroot)

Avantages

The screenshots and keystroke monitror have been exceptionally valuable for identifying and prosecuting illegal activity.

Inconvénients

The price is a little hefty and the server requirements and resource utilization can run a little higher than I like. It would be nice if we could set everything to update automatically.

Avantages

How it runs silently, and doesnot inhibit computer performance

Inconvénients

Complicated to set up. If you get a new pc, the exact ID must transfer with the PC otherwise you use a seat license.

Avantages

Our installer from Veriato was the best. He spent extra time getting the job done correctly when an issue came up during the install. The software is very good at tracking everything we need. Very detailed and easy to use.

Inconvénients

No real cons with the software itself. It does require some specific Log on as a Service users in GPO that can be a problem during the install.

Avantages

It captures everything. It’s not super fancy in Regards to the future but it’s functional and clean. The software has a lot of possibility depending on the users you need to record.

Inconvénients

The installation can be difficult on the client side due to antivirus and and the complexity of the software. The recorders also need frequent updating which requires a reboot of the workstations.

Avantages

The UI is more user friendly . The configuration settings are condensed and some unnecessary things removed.

Inconvénients

Still getting used to the changes, with that said, it is very easy to get used to compared to old software.

Avantages

Can see screen shots every 30 seconds as well as key strokes.

Inconvénients

Entirely too difficult to get to the display areas to review the data. Completely derails the the program when a system update takes place. So, when you have multiple computers that need to get reconfigured after an update, it's extremely difficult to make that happen.

Avantages

I like that it is very reliable. We have a dedicated server for Veriato and upgrades are smooth. Support is very fast and effective, they know their product.

Inconvénients

Little hard to configure with all the firewall/antivirus. That's the only thing.

Avantages

Very Easy to Deploy, easy to use and Cost effective.

Inconvénients

Installation Manuals need to be more detailed.

Avantages

Lots of features to collect data. Ability to manage storage for recordings.
Light weight agent application. Fast performance

Inconvénients

Conflicts with ESET AV. Hard to re-deploy all agents if the Veriato server got out of service

Avantages

The summary feature is fantastic for an overview of the user activities and then zooming down at a user makes finding the needed info a breeze.

Inconvénients

The subscription model was added after we purchased a licensed version. It created a lot of frustration in our IT department.

Avantages

Easy to get running and setup. Summary feature is great tool for discovery.

Inconvénients

Subscription model is difficult to work with in some cases and is not ideal in a real world scenario.

Avantages

Ability to monitor by business activities closely. Also is excellent when trying to recreate software errors and share them with the developer. Having the ability to show the customer support rep for a software we are having problems with the error as it occurred, step by step, is invaluable and saves times trying to recreate the error.

Inconvénients

Delay in be able to view. I sometimes have to wait an hour to see what was done on a workstation. A more "real-time" experience would be helpful.

Avantages

It looks have tremendous capabilities with some great information collection tools. With this comes complexity and installation/operation is not for the novice.

Inconvénients

Installation and troubleshooting. Excluding from virus protection (Windows 10; have to have subdirectories created before the subdirectory can be excluded..) before installation is complex and the computer we had it loaded on has "black screened" on us twice now. It almost seems to be conflicting with our operating system which as stated is Windows 10 on all of our workstations.