Bókun

Avantages

The best part of bokun is the marketplace. It allow you to connect your business to thousands of businesses.

And, as far as I know, bokun has the biggest businesses pool. Because of this, if your priority is b2b, I think that this a great option.

Inconvénients

At the time I was using it, customer support was the worst part of it. I think it was a new team, so they didn't knew the features and they seemed like bots because when you exposed a problem, they just searched for related articles and suggest you to read them.

Also, you just could talk to them via chat or email. And, since this is for business, I think that they should a phone support also.

The checkout widget that they provide to our customers is also very weak, compared to other solutions. It has spelling erros, because they do automatic translation and because they don't create a suggesting safe UX. Even after exposing some spelling errors on the widget, because they use automatic translations, they weren't willing to fix that.

Avantages

It was free and only charged per transaction. Initially that charge was supposed to be 1%. However, it took quite some time to iron out the bugs and get it working so we have never managed to get a single booking through it.

Inconvénients

After 12 months of floods, bushfires and COVID, Bokun decided that everyone wanted to pay them $49 per month ($588 per year) even when there were no revenue streams to be had due to Australian borders being closed. We have spent the last 12 months setting up for new products so that we would be able to book them when borders start to open. However, we are now back to square one.

Avantages

Bokun provides easy platform for publishing and selling tours online. It has less commission fee of 2.9%. With Bokun you can cut huge prices on website development and maintenance. You can connect Bokun with Tripadvisor and Viator and import the tours. Bokun also gives a Book Now button widget with tours booking Modal Box, so that your user can book tours on Bokun from your own website.
The customer care service is really good.

Inconvénients

Bokun charges commission on sales as well as monthly platform fee. If any of one could have been waived, the product would have been more better.

Avantages

Good looking when implemented on web site.

Inconvénients

Not so easy to learn from an administrator perspective. There's a lot of displays och check boxes to pass and fill in, before you can launch.

Avantages

Nice and very helpfull support. Easy to use.

Inconvénients

Accomodation does not work as I would like

Avantages

Bokun helps me a lot to promote my products among travel websites, especially TripAdvisor.That's why i admire their work. Looking forward to more cooperation. Highly recommend them

Inconvénients

They're doing fine so far. I just need more customers. That's it.

Avantages

It is straightforward and easy to use. The Bokun team guides you all the way in setting up your product page and the support team are really reliable, friendly and efficient. Payment is easy, too, reliable for customers and business owners. Bokun has made my life a lot easier job-wise!

Inconvénients

I love everything, no complaints. Whenever there was something I needed help with, the Bokun support soled it in no time.

Avantages

I am very happy about the Bokun services, I really noticed that sales increased dramatically after using the Bokun platform.

Inconvénients

Website building!! But they shouldn't charge for it during this pandemic!!!

Avantages

Tutto. Ma poco usato visto il mio settore nel turismo... Fermo da COVID.

Inconvénients

Non sono riuscito a fare il mio sito web con voi, pagato e mai apparso su google.. Non siete riusciti a farlo funzionare. Quindi disdetto l'iscrizione.

Avantages

Software is very easy to use. Amazing opportunity to find reliable partners, integrate other apps and OTA bookings.

Inconvénients

Everything is satisfactory and acceptable.

Avantages

It is indeed user friendly , whuch is a big plus.

Inconvénients

To be onest we thought that is going to increase oir sellings but it didn't really happened, not very much anyways.

Avantages

We work with Bokun already for 1 year and must to say we got a lot of tourists regards to this website

Inconvénients

Bokun has a simple structure and the assistants are professional and really helpful

Avantages

Everything about it. the system is really helpful and easy to work with.

Inconvénients

The widgets are amazing and improving it into my Website/

Avantages

It’s easy and anyone can use it, the platform is simple for all the companies

Inconvénients

They can’t make all our services on the other OTAs

Avantages

The integration with Viator was quite easy. The support team did it for us

Inconvénients

It was imposible to define rates according with our prices policy. That´s why we are not using it yet. We are waiting that this feature is developed and integrate in this software.
For me is something that I was not expecting. I´m sure that our business is not the only one that has this kind of prices policy.

Avantages

thank you so much for oportunity to work with you. It was great exspirience.💞

Inconvénients

Easy to use. Quick. More option that we can make our product more availlble .

Avantages

Bokun is a great tool, that helped me a lot during my start up phase!

Inconvénients

plenty of functionalities but sometimes complex

Avantages

The ability to combine your offers with others.

Inconvénients

I am a small business and would like to improve volume but not too much. It was a bit hard to find a balance with this system.

Avantages

online bookings.

Inconvénients

The design of the tour widgets. I don't like how looks like in my website.