Bókun

Avantages

satisfait avec bokan je recommande le service et le suivi Agréable

Avantages

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality.

Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Inconvénients

Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Avantages

Easier to use compared to other booking systems used in the past, Customer friendly, Very nice presentation to the Customer, and very important extremely quick, efficient and polite Customer Suport team

Inconvénients

I am very new to Bokun and have not found anything yet that puts me off. I have note managed yet to fully explore all its possibilities, and I do not know if it offers some functionality that are quite important to us such as: SMS support to the customer, or local agent management.

Avantages

The possibility to connect with my own website.

Inconvénients

Its not intuitive. It's very hard to fine-tune your products in there and its very hard to find the information needed to set up the products running.

Alternatives envisagées 

Pourquoi passer à Bókun

Avantages

I was contacted by phone because the operator wanted to be sure I understood what I could do and to give me the right assistance

Inconvénients

Sometimes FAQs are not helpful. Should be improved maybe with videos

Avantages

- Great support service
- Reliable technology
- Easy interface
- Great option to create supplier relationships
- Design led widgets and booking process

Need I say more!

Inconvénients

The only requirement I have is that I need to able to create a tour experience that allows a minimum number of people from different booking parties for my tour to go ahead. Eg 3 Min. That is fundamental in tour operations and surprising that it is not available on the system. Please add!

Alternatives envisagées 

Pourquoi choisir Bókun 

Logiciel antérieur 

Pourquoi passer à Bókun

Avantages

Very easy to get hold of their professional support! Good listener and polite and professional respons. In short: top notch!

Inconvénients

I don’t recall anything close to that at all.

Alternatives envisagées 

Pourquoi passer à Bókun

Avantages

Easy to work with Bokun. Everything is very clear and easy to understand. Customer service is easy to reach and very professional and friendly.
We are very happy to work with Bokun!

Inconvénients

We haven't had any bad experiences yet, so we can't write anything about it.

Avantages

Very punctual and helpful. Matters that needed to be fixed immediately that could of ruined my business if I had not been able to get the support when needed

Inconvénients

Other then not being able to call them over the phone I was surprised to actually have a live agent respond quickly without me having to send an email and hope they respond in a day or two

Avantages

Excellent customer service you have a such a nice team

Inconvénients

100% on your service very kind and very honest

Avantages

Excellent service with good care and professional

Inconvénients

Best management and well organised business

Avantages

effective and quick, i am not good at writting long, sorry

Inconvénients

cant find any

Alternatives envisagées 

Pourquoi passer à Bókun

Avantages

All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents [sensitive content hidden] so far.

Inconvénients

I do not have any complaints so far as all agents made it pleasant to use as a tool.

Avantages

great service, fast, patient can recommend

Inconvénients

bad phone connection always with the help service. Can't barely here them

Avantages

Very clean connection
It is very comfortable to work here

Inconvénients

It would be better if the operator speaks other languages, for example the language of those countries

Avantages

Its reach to every aspect of experienclve operators.

Inconvénients

The complexity and intricacy of the system.

Avantages

I am still thinking the features inside, but it most likely Good.. 30% increasing

Inconvénients

Because bokun is friendly staff, so I would like to ask without machine

Avantages

Bokun is a big Booking Engine, easy to communicate with them and fast respond if you need help. Really happy to connect and use Bokun!

Inconvénients

many of partner to work with Bokun then easy to find reseller on Bokun.

Avantages

Very helpful team 🙂 , they just do all your requests quick and easy

Inconvénients

Everything was perfect, they make all what you want

Avantages

Prompt information about bookings and amazing supporting team

Inconvénients

Not connecting easy my products with Get Your Guide

Avantages

Professional, quick response, offer good assistance.

Inconvénients

I like to use bokun, it is very important to sell products through them.

Avantages

The customer service. They have an incredibly well-trained, knowledgable team who will literally stay with you until your issue is resolved, be it online or on the phone.

Inconvénients

The set up was tricky for a novice like me, but again the Bokun team were with me every step of the way. I find it much easier to add new products now I understand the system better.

Avantages

I like Bokum system integration of various products. It's a modern service which absorbs the best achievements of the today technology on that field. Very quick and effective communication with supporting team. Also I appreciate the flexibility to improve everything along the way based on the customer findings.

Inconvénients

I would appreciate if Bokun will support new business on their first steps, financially and technically.

Avantages

easy to manage and sync booking, i love how the agents are so fast respond

Inconvénients

too many features, sometimes it gets complicated

Avantages

I got assisted immediately and even though I got disconnected I could connect with the same consultant again. That is great.

Inconvénients

I have no complaints. I was assisted without any hassles.