Bókun

Avantages

satisfait avec bokan je recommande le service et le suivi Agréable

Avantages

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality.

Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Inconvénients

Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Avantages

Easier to use compared to other booking systems used in the past, Customer friendly, Very nice presentation to the Customer, and very important extremely quick, efficient and polite Customer Suport team

Inconvénients

I am very new to Bokun and have not found anything yet that puts me off. I have note managed yet to fully explore all its possibilities, and I do not know if it offers some functionality that are quite important to us such as: SMS support to the customer, or local agent management.

Avantages

The possibility to connect with my own website.

Inconvénients

Its not intuitive. It's very hard to fine-tune your products in there and its very hard to find the information needed to set up the products running.

Alternatives envisagées 

Pourquoi passer à Bókun

Avantages

I was contacted by phone because the operator wanted to be sure I understood what I could do and to give me the right assistance

Inconvénients

Sometimes FAQs are not helpful. Should be improved maybe with videos

Avantages

Very easy to get hold of their professional support! Good listener and polite and professional respons. In short: top notch!

Inconvénients

I don’t recall anything close to that at all.

Alternatives envisagées 

Pourquoi passer à Bókun

Avantages

Easy to work with Bokun. Everything is very clear and easy to understand. Customer service is easy to reach and very professional and friendly.
We are very happy to work with Bokun!

Inconvénients

We haven't had any bad experiences yet, so we can't write anything about it.

Avantages

Excellent customer service you have a such a nice team

Inconvénients

100% on your service very kind and very honest

Avantages

Excellent service with good care and professional

Inconvénients

Best management and well organised business

Avantages

Easy integration, covers most tourism categories and meets our demand.

Inconvénients

The fact that you cannot create a product in Bokun and export it to other OTAs.

Avantages

Friendly Customer Service - Armaan
The call took more than an hour.

Inconvénients

So far none. Everything is good. I will reach back if theres anything else.

Avantages

The breadth of what it can do is amazing.

Inconvénients

There are some limitations which we hope they will implement into the system.

There is so much that it can be overwhelming if you are not using it daily, but the support is generally very good.

It's limited in the integrations it has available to it.

Alternatives envisagées 

Pourquoi passer à Bókun

Avantages

Superb customer service, exceeding my expectation every time!

Inconvénients

Wish that implementing new features would be an easier and faster process, but I completely understand the procedures that they must follow prior to do so.

Avantages

Customer service was direct fast and on point . Opened the support chat and got all the answers

Inconvénients

Navigating the page is tedious and time consuming . As a tour operator it takes hours to read through all the help FAQs too time consuming . So thankful for the chat option

Avantages

It´s very easy to create our tours on line including many features and photos to showcase the benefits to book through VIPAC to our clients.

Inconvénients

We currently lack the option to write our blog in multiple languages; it only permits English. Additionally, there is no tool available to add a menu with a list of options in the header; it allows only one webpage per tab.

Avantages

Its reach to every aspect of experienclve operators.

Inconvénients

The complexity and intricacy of the system.

Avantages

The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all

Inconvénients

The system is very in depth, which is a good thing, but as a starter is was a lot to take it

Avantages

Bokun is a big Booking Engine, easy to communicate with them and fast respond if you need help. Really happy to connect and use Bokun!

Inconvénients

many of partner to work with Bokun then easy to find reseller on Bokun.

Avantages

It's our first time to connect with Ota .
The experience is really good.Just now connected my products with bokun & hope we have long time partnersship with bokun

Inconvénients

Working professionally and have a lot of patience

Avantages

I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people..

Avantages

Prompt information about bookings and amazing supporting team

Inconvénients

Not connecting easy my products with Get Your Guide

Avantages

I like Bokum system integration of various products. It's a modern service which absorbs the best achievements of the today technology on that field. Very quick and effective communication with supporting team. Also I appreciate the flexibility to improve everything along the way based on the customer findings.

Inconvénients

I would appreciate if Bokun will support new business on their first steps, financially and technically.

Avantages

How easy to use it is, it's a wonderful tool.

Inconvénients

Well I guess when something doesn't work

Avantages

I got assisted immediately and even though I got disconnected I could connect with the same consultant again. That is great.

Inconvénients

I have no complaints. I was assisted without any hassles.

Avantages

Support is accessible and efficient. It has a lot of patience even with less skilled users.

Inconvénients

the instructions are extensive, in some places maybe too much, and on the other hand too "general" (but then the support team helps here)