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- Secteur d'activité : Administration publique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.
Document management is a breeze.
Avantages
End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.
Inconvénients
As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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DocuWare converted our paper A/P process into a smooth online workflow.
Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time.
Avantages
The DocuWare consultant tailored the product to our specific needs. We incorporated many validations and lookups across to the target ERP system (SAGE). The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed).
Inconvénients
We did not build enough tracking/audit fields at the onset, upon hindsight. Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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DocuWare Review
Avantages
I like that it gives me a preview of the files before I open them. I also like that it stores everything in color and that I can store multiple things at once. It works well at keeping things neat and is simple to use.
Inconvénients
The search function is not very good. In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.
Réponse de DocuWare
Thank you for taking the time to review DocuWare. We want to help you get the most out of your DocuWare system. We can work with you to help you fine-tune your searches. With DocuWare you can search by date, type of document, keyword and any other parameters you set up. Please reach out to us at [email protected]. We would appreciate the opportunity to improve your experience with our solution.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Talbot Marketing
'Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn't live without it.'
Avantages
Ease of Use & improvements to our Processes
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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DocuWare: Serviceable
My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.
Avantages
Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky."
We used it primarily for uploading invoices and bills to be paid.
Inconvénients
It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.
Réponse de DocuWare
Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at [email protected].
- Logiciel utilisé tous les jours pendant plus d'un an
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support & implementation teams are very responsive! Love this system...great for internal...
Avantages
Once this system is set up to follow the approval / processing flow, the system is seamless. Nobody can forge a supervisor's approval. There are never any lost invoices as they all are scanned into Docuware and follow the pre-established process. We are more easily able to trace transactions do the source documents. Our auditors love it!
Inconvénients
You have to call support to have a new user set up or cancel the rights of a user. Also, if a user closes the software by clicking the "X" in the upper right hand corner vs. officially logging off, it locks up the license and blocks the ability for another person to log in.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Take advantage of DocuWare!
Overall, DocuWare is an excellent document management system. It has helped us to streamline our workflow and save time and resources. The user-friendly interface and automated processes make it easy to use and the search feature helps us quickly find the documents we need.
Avantages
DocuWare is an incredibly efficient and user-friendly document management system. It has helped streamline our workflow, allowing us to quickly and easily access our documents and data. The search feature makes it easy to find the right document quickly and the automated processes have made our job easier.
Inconvénients
Although DocuWare is a great document management system, it can be difficult to customize and configure it to meet our specific needs.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Réponse de DocuWare
Thank you so much for taking the time to write the review. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at [email protected]. We would appreciate the opportunity to work with you to improve your experience with our solution.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Great Document Archival!
Document Archive.
Avantages
Web based software. Works with almost any device. Complies with our strict security standards. The software is very flexible and easy to use.
Inconvénients
Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Good software, easy to setup and use
Avantages
The capability of host documents in the cloud is one of the best things in this software and the user profile administration process too.
Inconvénients
Some bugs in the task assigning process is the defect i identified in this software, i have some troubles with this function.
Réponse de DocuWare
Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. If you need help in fine-tuning your business processes please reach out to your DocuWare Partner who can assist you with effective assignment of workflow tasks.
You can also contact us at any time with suggestions at [email protected].
- Secteur d'activité : Design graphique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great for Automating your Document Managment
Avantages
We use this to manage incoming invoices to automatically link it with our inventory managment solution
Inconvénients
Steep learning curve. But other than that, it is great.
Réponse de DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that integration with your inventory management solution brought new efficiencies to your invoice management process. If you are interested in ongoing administrator or end-user training, members of your team can participate in in-depth classroom training at our New Windsor, New York headquarters. They can also access FAQs which are found in the Support section of our website. The FAQs cover key subjects including ¿How do I¿ guides and solutions for common issues. The DocuWare Community forum is another valuable resource. If we can be of assistance, please reach out to us at [email protected]
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Docuware review
So far, I am absolutely loving it. So easy to use and without having a client to install.
Avantages
I love the web interface. It makes it so convenient. The UI layout is so intuitive compared to our old document system.
Inconvénients
I don't like that I can't process multiple files by selecting the ones I want to change. It's either all or nothing.
Réponse de DocuWare
Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. The ability to process multiple documents at once depends on what you're trying to accomplish and whether you have installed the most current version of DocuWare. Please reach out to your DocuWare Partner for assistance or contact us at any time at [email protected].
- Secteur d'activité : Philanthropie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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DocuWare
DocuWare really helped streamline our invoice processing and document control systems
Avantages
The DocuWare setup team really works with you and helps you customize the software for your needs. It's electronic identification of scanned documents and intelligent filing is top notch
Inconvénients
It is an expensive investment and endeavor. Working out the all the tweaks can take some patience and time.
Réponse de DocuWare
Thank you for taking the time to review DocuWare. We're glad that our solution and its workflow capabilities helped your organization improve the speed and accuracy of invoice processing and gain a clearer view of the status of documents and data. If we can be of assistance, please contact us at [email protected]
- Logiciel utilisé tous les jours pendant plus d'un an
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So far our experience with DocuWare has been very positive. It has been a great help!
Avantages
It's ease of use is the largest PRO! We have our entire shop (35+people) using the software and the fact it is so user friendly is simply excellent!
Inconvénients
At times we wish there were more sort options and export options. but overall it is a very good product!
- Secteur d'activité : Banque
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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no more lost documents, no more folders on the desk
It greatly facilitates the analysis of documents, since being digital and being in the cloud, you can consult them at any time
Avantages
I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps
Inconvénients
the integration with the Ultimus system is difficult at first but then it works very well
Réponse de DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that DocuWare improved your credit application process and facilitated your integration with your business process management software. You can reach out to us at
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Great software
Avantages
You can keep your documents in one place, easy to access and use the documents
Inconvénients
There is nothing I don't like at this moment.
Réponse de DocuWare
Thank you so much for taking the time to review DocuWare. We're so happy to hear that you appreciate having centralized access to your documents and data. If we can be ever be of assistance, please reach out to us at [email protected].
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Amazing, organized and completely simple. Even the transition from our old system was...
Avantages
Customized and user friendly. So easy to teach new users, so many shortcuts and completely organized. I love it!
- Secteur d'activité : Banque
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Easy to implement and use. We were up and running in a very reasonable time frame.
Improved efficiency and better document management.
Avantages
The system is user friendly and easy to learn. It has helped improve our efficiency in handling the accounts payable function by eliminating the need to move paper documents. It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.
Inconvénients
At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Docuware act as a 'holding place' for invoices...I am still evaluating how I feel about it.
I was not immediately on board when the company began using Docuware... it felt redundant as if you were handling the invoice more than once. I am currently a user and becoming more and more used to the many tools and drop down boxes offered. It does do a lot, that much I will say.
Avantages
Docuware allows you to store all invoices. This applies for all users within our department, so assisting with invoice processing and coding while someone who may be out of the office can be easily accomplished...there is no need to exchange passwords etc. Also, searching for an invoice you may not be sure you received or not is simple.
Réponse de DocuWare
We appreciate your feedback. DocuWare is feature-rich so it can adapt to any organization¿s processes. As part of the system design, we establish a streamlined workflow that minimizes the amount of time people spend on routine tasks. If you have suggestions for process improvements as you become more familiar with DocuWare, let your DocuWare Administrator know.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Nice way to keep documents safe
Safe way to store important documents and keep them organized and archived.
Avantages
Easy to use, runs in a browser, great searching capabilities.
Inconvénients
Takes a bit to get used to the cabinet approach vs the windows explorer style of folders organization.
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Good.
Avantages
Functionality is great - makes searching for documents easy and easily and. Cloud based makes accessibility easier
Inconvénients
Uploading documents and sorting are time consuming and difficult to get it done easily and effectively.
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Going strong for almost a decade!
We implemented DocuWare back in July of 2007 and never looked back. I cannot say enough about how much efficiency this software has brought to my firm. My staff loves using it and raves about how easy it is to understand after an hour or two of training. We can respond to client inquiries within seconds based on DocuWare's excellent search criteria and speedy database. We couldn't be happier with our implementation and day to day use of this software!
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Easy to use document management software
One of our original purposes in implementing DocuWare was to make our move to a new building easier and move toward a paperless office. That was accomplished, but the real benefit we've seen is DocuWare's flexibility which allows each of our departments to use the software in very different ways expanding charitable income and helping us reach out goals.
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 201–500 employés
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Tons of bang for the buck!!
Docuware is a reasonably priced document management system that can be tailored to small or large organizations. Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.
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A user friendly application with plenty of flexibility and capability.
We use this software all day long in document imaging. We are a high volume user. Being able to sort and relocate columns of information to personal preferences is a huge improvement over previous versions. We are currently using version 6.6.
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Seriously Great Document Management Software
Really impressed by DocuWare. Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.
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DocuWare so is easy to use
I use DocuWare every day; it's easy to use and saves me a ton of time since the info I need is at my fingertips and not on paper. As a Supervisor, any time saved means I can work on bigger projects.
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Great Document Management Software
Quick and easy to store customer documents and perform quick search of customer data when we need it on demand. Also great to take a picture and scan in a document from the field.