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- Secteur d'activité : Automobile
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
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Worst company I have had the displeasure of working with
Absolutely appalling customer service. I cannot think of a supplier I have had more displeasure dealing with. Could not wait to leave after five miserable years. Complete disaster from original implementation to the day we terminated our contract.
Avantages
The core HR & Payroll systems work - that is it.
Inconvénients
There is no support. The company want to extort you at every opportunity once you have signed up. They wanted to charge us for basic 2FA security on their product. Any software company recognise the need to ensure their product is secure - but MHR refuse to apply 2FA security unless you pay thousands. We required some basic data from our system, they constantly want to charge exorbitant fees for any small requirement. They recently quoted me £15,000 to get my own data from their system in a CSV format once I decided to move after 5 torrid years of working with this organisation. I had a third party get the data in 2 hours for a couple of hundred pounds.
Réponse de MHR
Dear Roger,
We are sorry to hear of the difficulties you've experienced with one of our software products. We understand the frustration it may have caused. Your feedback is important to us, and we are committed to investigating this matter further to better understand the issues you encountered.
Many thanks,
Lydia
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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Excellent integrated payroll and HR system!
Avantages
use to navigate through find itrent pages
Inconvénients
better internal reports rather than SAP business objects
Réponse de MHR
Thanks for taking the time to leave us a review, Satwinder. We're glad to hear you're having a positive experience with iTrent! Thanks - Lydia.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Inflexible and poor support
Avantages
unsure - it could work well for some but not our business
Inconvénients
Lack of response or support for queries from relationship manager.
Any request for help is met with a sell for extras
Réponse de MHR
Thank you for your review. We're sorry to hear that you haven't had a good experience so far with iTrent. We have passed your comments on to our Customer Services Director who will investigate and get in contact with you.
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