SendGrid

Avantages

- Lots of options to integrate (marketing campaigns vs API)
- Now supports dynamic templating via Handlebars
- Reliable for improving deliverability
- Great team - constantly making recommendations and working closely with us to help improve our email marketing

Inconvénients

- Sometimes support can be a little basic/frustrating till we get escalated to someone more advanced
- Dynamic templating currently has a character limit in the subject lines (it's a problem for us as a global business)

Avantages

SendGrid gives you so much visibility on what is going on with your email campaigns. I can see who has opened, clicked, and viewed the emails being sent out, verify that they are going out, and get statistics on volume and visibility of these emails.

For our team we are using SendGrid with .Net and Azure functions since the integration is already built out and very functional. All we had to do was configure an account and link our profile in Azure and SendGrid basically handled the rest.

Inconvénients

Some of the definitions for how users are interacting with the messages can feel a bit arbitrary but overall is pretty good.

Avantages

Easy to connect to and use for developers

Inconvénients

The support is terrible. I left a ticket with them a week ago and they haven't even acknowledged anyone is looking into the issue

Avantages

Often web hosts have email limits for websites and your contact forms or orders from your site can be shut off without warning. Using SendGrid means you can control your email services from your website and see what emails are being sent and whether they are being delivered. The SendGrid console allows you to view what emails are bouncing and which aren't being delivered (ie. fake email addresses), etc. Also SendGrid support is really great as well and will assist with how to go about securing your email using Domain Keys Identified Mail (DKIM) (or their similarly named solution of this).

Inconvénients

With you could inspect the email bodies within the SendGrid console. Unfortunately you can only search on the email subject, dates, etc, but not the email bodies.

Avantages

We liked the fact that we could start with a free tier and when we grew and knew we had a good business transform our account to a PRO plan

Inconvénients

1. The BI capabilities could be much improved.
2. Sometimes there are weird errors, like if you have duplicates in the TO field.

Alternatives envisagées 

Pourquoi passer à SendGrid

Avantages

No me gusta nada. Cuando no se puede crear una cuenta y te rechaza todas las opciones, no se puede considerar un buen producto.

Inconvénients

No me gusta en absoluto. No pude crear la cuenta.Cuando no se puede crear una cuenta y te rechaza todas las opciones, no se puede considerar un buen producto.

Avantages

Intuitive, it is very easy to use (no special need of an onboarding or something).
The team is creative enough to create a short silly game while waiting for the result to load 😂
The authentification check to log in is fast ! (No friction as on some other softwares)

Inconvénients

Well, maybe explore other possible features...

Avantages

It sends emails from our database. The set up for that was extremely easy, and as a non-profit, the pricing is extremely affordable. It allows us to see general statistics for our emails as well as monitor whether a specific recipient actually opened a specific email or clicked on it. It also notifies us if someone clicks spam or unsubscribes so we can remove them from our database. It's easy to monitor what is happening to our emails. When we were somehow blacklisted by AT&T, we were able to catch that quickly and get it resolved.

Inconvénients

SendGrid campaigns is a little difficult to work with. Also, their unsubscribe groups doesn't seem to work as well as I would like. It is difficult to know exactly what categories of email people are wanting to receive.

Avantages

The SendGrid software and AP make it very easy to provide email functionality within applications. Whether you are using it's API s or the web interface it is a breeze. The free tier is good enough to get started without any costs. I loved the software so much that I even started using it for sending New Year greetings

Inconvénients

None. Absolutely love this software and it's ease of use

Avantages

It can be easily integrated with your current software. The SendGrid API is very complete, and if you are working on Microsoft Azure, there is already an integration there for your cloud/lambda functions.

Inconvénients

the documentation on how to use it in Microsoft Azure were not cristal clear, so I suffered a bit when I implemented the integration.

Avantages

Quite easy to setup, integration with firebase was easy enough

Inconvénients

User experience, account closed due to inactivity and without any email or notification.

Customer support didn't even read what I wrote and just copy&pasted a response.

New account flagged by "the system" and misleading information provided by their twitter support.

Avantages

We have been implementing Sendgrid within our company to help with email marketing. It's a good email tracking software to see how many people open our emails, clicks, bounced emails, etc. It really helps us take better decisions. We can also improve our emails a lot from heading to content based on results we get. Analytics are also a valuable feature.

Inconvénients

There is A LOT of data available. It takes time to train the team to learn to use it to its full potential. Once your each the point everyone knows where to look at etc, it becomes one of your most-used software for sure.

Avantages

Very useful to check when an email was sent and verify if a user is on a "unsubscribe" list. Useful for email marketing as well.

Inconvénients

Would be nice if there was a development environment which could be used to connect to our development environment. Hard to test some functionality without this.

Avantages

SendGrid provides the ability to configure and set up a programmatic email service with your applications through the integration of a simple RESTful web service API. It is super easy to set up and manage, and also provides comprehensive reporting on how each email was sent and processed. It allows you to bypass the conventional arduous process of setting up your own mail server.

Inconvénients

I encountered some downtime and unsent emails when working with SendGrid, but more recently these problems seem to have been fixed effectively.

Alternatives envisagées 

Pourquoi passer à SendGrid

Avantages

The most notable aspect of SendGrid is it's ease of setup. If you are looking for a reliable SMTP solution without having manually route your mail through your personal email account, then don't take the time to look for another solution. SendGrid has an insanely easy implementation process regardless of what platform you are developing on. My personal experience with the official Wordpress integration has been nothing short of incredible.

Inconvénients

The developer docs with the node.js implementation could be a bit more expanded. I was slightly bummed out that there was not an dead simple guide for my react application, but after a bit of digging I was able to get what I needed from additional sources.

Alternatives envisagées 

Avantages

I like that you are able to see exactly when a mail was sent and delivered and in some case when it was read as well. It makes tracking so easy. I have had a number of cases where clients requested proof that an email was sent to them and SendGrid never failed to ensure that the needed proof was avalable.

Inconvénients

Sometimes navigation is a bit of an issue. The menu structure takes a bit getting used to, but I wouldnt change it though.

Avantages

Sendgrid is very reliable and feature-full when it comes to sending emails, I mostly dealt with using them as a sort of relay for our email services, because of their high reputation in the field, you know your emails are going to go to & from, without issue.

Inconvénients

The documentation can be a bit lacking sometimes, often you need to rely on third party information, which isn't inherently bad, we are all used to googling.

Avantages

SendGrid is a solid email management service which I would recommend to anyone just getting started with large-scale email sending. They have a wide selection of excellent tools, great support and a nicely designed website.

Inconvénients

Some tools are a little hard to find and understand. It might improve with better navigation and documentation.

Avantages

Free trial
easy api integration
cheap and good user interface

Inconvénients

terrible support
expensive
hard to talk to someone

Avantages

The easy integration with their API and out of box integration with dozens of third parties. Easy to use SMTP gateway service and amazing free to start plan.

Inconvénients

Office365 now blocks most of Sendgrids IP ranges which makes delivery difficult in some cases. You can how ever upgrade to a dedicated IP and this isn't an issue with their software. Other than that, have more than 1 api user on the entry plan would be great but what can I complain about..

Avantages

This software has better features than competitors and email campaigns seem to reach out to more people. the templates provided are useful.

Inconvénients

The Challenge with this app is that every little improvement that you want to make to your process is going to cost you more money. So although it starts being cheaper than competitors, by the time you add the reporting, stats, more emails you end up paying the same or more.

Unless you pay extra you will not see the results of your email campaign, that is a big con, and you don't realize this until you have imported thousands of people and have invested a lot of hours creating your lists. Since you get a lot of free features when you first sign-in "as a trial period" by the time they remove them you are all in!

Avantages

First and foremost, reliability. Sendgrid never let me down, their sending infrastructure works like a swiss clock. You might want to go the dedicated IP route if you're serious about your deliverability but it's totally worth it, the transparency and insights you get with it are awesome.

They have a lot of small smart things built around their platform, like the drop-in Wordpress plugin for instance

Their support service is quick and to the point

Inconvénients

The more advanced features will likely push you to the API, which isn't a bad thing per se, just be aware of it if you want the best integration with 3d party software.

The billing part can sometimes be uncomfortable: if you go over your plan limits for say, an hour in a month – you will get billed for the whole next month of the service.

Avantages

A startup I work with needed a way to create, manage, and contact our growing email list. SendGrid really came to the rescue here - because we were constantly collecting new information (new people, but also getting more data from current customers) we wanted a way to update our client records without overwriting everything. SendGrid takes any new data you enter and finds the appropriate record to merge with, rather than overwrite. So we have all of our communications and statistics for clients back to when we first opened the account still!

Inconvénients

The biggest concern is that we need to "warm up" our IP address when we finally splurged and got a dedicated IP from which to send emails. I wish SendGrid would take our email campaign that we want to send and have an option to "batch send" - something like sending out 25-50 emails every hour, rather than all 1000 emails at once.

Avantages

Availability of SMTP Relay function (not only API).
Meaningful free program to test a load and after that we can even use it in reasonable limits for free.
Possibility to purchase dedicated IP address and multi-user management.
Available tools for creating email campaigns right in the app.
Easy configuration on own domain and good stats.

Inconvénients

API plan with "only" 100 emails per day for free, but it's understandable.

Avantages

SendGrid is the best email delivery platform I have ever used. I am a developer and to send automated mails from website was a major concern for me. But using SendGrid I can easily send mail. APIs is easily available and you can design your mail just by some drag and drop. Also there are many templates available in SendGrid. You can just edit the templates and add your images just by uploading to SendGrid photo gallery. Transactional mail templates can be created by desin or code. This is the main attractive part in SendGrid. Also you can upload your users base and send mail to multiple users just by a button click. So SendGrid can be easily used for marketing purpose. So I will say, this is a best option for email delivery service.

Inconvénients

Even if SendGrid is easy, for a beginner it is a little confusing. Because you will not know where to design your template in transactional or legacy . But once you are familiar with it, SendGrid is the best.

Avantages

Sendgrid is stable, fast, and super dependable. Years of experience in their field made them definitely a leader comparing to similar products at less scale.

Inconvénients

It is so hard to set up billing. After using it for more than a year, we still have to resort to manually paying our invoices every month and type in our credit card number.

Avantages

We have been using SendGrid for a long time as a way to send out emails from our code for transactional emails, such as forgotten password and many others.

Super easy to use with C# and start sending out emails.

Inconvénients

None Thayer I’m aware of, however we have used this service for such a long time I am not sure we would consider switching to another provider/service

Avantages

We are able to send mailing to our very large list using SendGrid as an intermediary. We actually still use our servers for the actual send.

Inconvénients

They've recently updated their template builder - forcing our hand into a more "dynamic" build option, less WYSIWYG option. This is fine, but the new version of the software doesn't work with our server. So, we are using the "legacy" version. If they ever turn off legacy, which I expect they will, the tool may no longer be useful for us.

Avantages

I love the Accuracy, Easy to use and bullet proof stability

Inconvénients

Price scales... it could be more flexible and customizable

Avantages

One of the things i like most in sendgrid is the 99% no bounce rate. it has easy-to-integrate sdk for developers like me using several languages like nodeJS and python or php. In the web app, the representation of your entire activities and transactions are well presented nicely. and you will found out the very little times the email wasn't delivered. You can create your own email template in their for you not to code it upon integration, you will just need to provide the exact fields you are requiring. also one of the fastest delivery time in email. also in the past 3 years i think i subscribed a free plan which has 25,000 emails/month.

Inconvénients

Just an improvement which is to make 100% no bounce rate in email sending. and maybe an email notification whenever email bounces.
Also the free plan currently has a lesser free emails per month compare before.

Avantages

Ruby integration is easy. Activity tracking. Subscription management. Email campaigns are good but honestly I didn't use it so much.

Inconvénients

Seaching by emails sent is limited to 3 / 7 days depending on your plan. The constraint is so hard and sometimes we needed to check older emails and we couldn't. IMHO, 30 days would be much better.

Avantages

I used to like how easy it was to use, until I was unable to access my account because it was hacked and support can't be bothered to answer my requests. They're still charging my credit card though.

Inconvénients

Their support staff is inept and not capable of answering tickets.

Avantages

Send Grid not only helps route emails though my site but it is very compatible with WordPress and is very reliable when getting my emails to send out to clients.

Inconvénients

There have been a few times I have had to reconfigure my Send Grid Plugin to my site. I feel like there is a disconnect between the servers IP and the response from my WordPress site.

Avantages

It works. They give you a lot of flexibility and a good API. I believe the offer the most user-friendly email delivery solution for developers.

Inconvénients

It's not cheap. The basic account gives you a lot and cost about $15 USD per month. They even offer a small package for free.

But if you are expecting a private IP and 100,000 or more emails sent per month, prepare to spend at least $100 USD monthly.

Avantages

We connect to SendGrid to send emails through our ERP software. Thousands of emails are sent daily and we rarely have issues. When we do, it's a unique situation.

Inconvénients

Occasionally, SendGrid goes down with no notification to us. So we suddenly have hundreds of emails being returned or erroring out and have to chase the problem. I understand that outages happen but a heads up when an error causes downtime for more than an hour would be nice.

Avantages

I've been using SendGrid for 2+ year and it works very well, once you configure all your templates you are ready to start with a complete marketing campaign

Inconvénients

some times you have blocked emails coming from your platform because sendgrid IP changes every time you send an email.

Avantages

After installing a server in the google cloud, we found that you may not send email directly from the machine. They offered SendGrid, which allowed me to easily setup my mailserver to send email via their platform. This service gives you have all the options, send from your domain, using DKIM, using SPF and more, even you can track your messages if they were opened with a pixel kind of solution.
Never I had an email not arrived, not send nor rejected with the proper plan for my one man business.

You can also use it for marketing, only I never used this, but if you are looking for a reliable solution SendGrid is there to send your email.

Inconvénients

In the version that you may only send up to 10.000 emails per month, kind of free version, you are using a pool of ip-adresses which are sometimes listed on a bl, but then simply contact the support to tell them about it, they will fix it for you! Be sure you setup DKIM and the other techniques in the proper way and you can enjoy there service nicely.

Avantages

Sendgrid is very efficient and easy tool for email marketing, as I have been using it from last one year, I feel worth of money, how easy it's for mass mailing and doing the followup with customers and getting the stastics who has open the email and who has gone through the hyper link given in template. I would like to recommend all who ever is looking for email marketing tools

Inconvénients

The least I liked about sendgrid is creating template for every email separately, even though it's manageble.

Avantages

Very easy to use and navigate. Many of our Customer Support Representatives have access to Sendgrid due to the ease of use. Sendgrid provides a lot of data that is helpful when investigating an issue related to email marketing.

Inconvénients

There are some aspects of the service that you would assume should be included in your subscription, but you are required to pay for them (a-la-carte style) if you want to use them.

Avantages

I'm most interested about this application is that it grants users to use email facility even as a free user. It is only up to a certain extent but enough for a small startup to keep its email needs full-filled. Email configuration can be done without much effort.

Inconvénients

There were times that emails were not delivered. But the actual reason behind that was the email quota was reached. But took some time to figure it out. May be an easier way to monitor would be fine

Avantages

It has a good set of features, not many competitors covers all the functions provided by SendGrid

Inconvénients

The customer supports is very bad. It was quite much better before it was bought by Twilio. When you have problems with their platform suddenly stop working (we stop getting emails for 2FA, pass reset, etc in a few days and delivery rate dropped below 20%). Their support was not responsive and their only option was to pay for more dedicate ips, increase or cost by x6....and only for sending a few emails per day.

Alternatives envisagées 

Pourquoi passer à SendGrid

Avantages

Nosotros la usamos principalmente vía API conectadas a las web que tenemos de Prestashop y nos garantiza,os ademas que vayan los correos perfectamente a la bandeja de entrada

Inconvénients

No hay nada que no nos guste de este servicio ya que nos da buenos resultados

Avantages

The ease with which you can integrate this service to your autoresponder is awesome

Inconvénients

You don't have alot of free sends, this can be increased

Avantages

The best part about Sendgrid is that they provide a dedicated IP for sending all your emails and the sending reputations rest solely on your emailing habits. In short, you control your own reputation.

Inconvénients

I feel their pro plans are a tad expensive, however, they are much cheaper compared to other tools hence this is not much of a con.

Avantages

We just use the SMTP relay portion of the software. It's extremely easy to get setup and email gets delivered quickly. We had blacklist issues with previous providers so it's nice to see that's not an issue. Pricing is very reasonable.

Inconvénients

I believe the reporting could be a bit better. Finding specific messages can sometimes be hard. Other than that I can't really complain about the software.

Avantages

- The best thing I like about Sendgrid is Transactional Emails, I have sent plenty of promotional emails for my product.
- Template feature helps me a lot
- Very very easy to use and manage
- In the Dashboard, we can see the analytics of the mails sent. Analytics as in, Total requests, spams, how many emails are opened, and plenty more. This helps me to analyze and change our stratergy accordinlgy.
- High-grade deliverability, scalability, and reliability

Inconvénients

- Documentation is poor, lots of issues on GitHub repo.
- Little expensive as compared to other competitors
- Customer support is not good, I had a technical issue and I mailed them regarding the issue. I got the reply but very late.

Avantages

Very easy to implement into an existing website. I have a website with Wix.com. They provide all the necessary coding for automated mails after any trigger.

Inconvénients

Once it just stopped sending e-mails. I had to make another Key and change the code. Then it worked again. I did not receive any warning or error. I had to notice it myself. This is not 100% reliable.

Avantages

To send out transaction email our team uses SendGrid SMTP. We are able to deliver transactional email without any delay directly to inbox. This ensures higher response rate and we have been able to reach out to targeted users.

Inconvénients

The reporting features are not as extensive as I was expecting. Tracking users and their activity is limited.

Avantages

Mails are very easy to customize. There are many sendgrid templates available. So email campaigns can be generated easily. Email can be designed using drag and drop buttons, menus etc..Also sendgrid API is easy to use and example codes and tutorials makes it easy to send emails to users from website. And also emails to a list of users can be send just by few seconds. And the delivery details can be viewed from your sendgrid panel.

Inconvénients

Dashboard UI could be better. It is little difficult to first get started and to be familiar with. But once you start sending emails it become easy.

Avantages

Excellent platform to send, track and make marketing campaigns.
Superb tools and features

Inconvénients

Static IP address price point is too high for low volume users, they should reduce that.