Zoho Desk

Avantages

I like the customization of the system, creation of workflows, and automation

Inconvénients

I would like the function to be included natively to close a ticket permanently after a specific number of days.Since one of the deficiencies is that I have clients who sometimes respond to emails from a few months ago and the ticket is reopened, there is an option to open a new ticket based on that type of responses but it is only with the highest subscription which is the enterprise and my subscription is the standard one.

Avantages

its easy to use and work allocation would be easy

Inconvénients

Less support to explore and implement all the modules

Avantages

Zoho Desk is a pretty robust tool with loads of features. However, there's room for improvement in smoothing out a few things and making the process more user-friendly. Still, it's a handy asset for businesses in all sorts of industries. If you just need a simple email ticketing system, it's a breeze to use. But if you want to dive into the knowledgebase features, it's a good idea to take some time to get the hang of it and make the most of what it offers.

Inconvénients

It can get quite annoying when we're unable to locate the desired functionality or figure out how to put it into action. Therefore, having advanced features made more user-friendly or accompanied by usage tips would be greatly beneficial.

Avantages

Easy to use and comfortable user interface.

Inconvénients

Limited in free version and i needed to test its features.

Avantages

Setting up the app was very easy an fast. It has a clean UI and everybody had no trouble learning how to use it. Is really fast, having 3000+ customers is not easy, every 5 minutes one needs support and Zoho Desk really make the support team a easy job.

Inconvénients

There are some very small things but does not worth mentioning because they are far from a deal breaker. Other will not even notice them.

Avantages

Once you learn how to navigate in the settings, you can access so many advanced features - you can set your own rules for the entire ticketing system, create automatic replies and message templates, create surveys, etc.

Inconvénients

It is easy and intuitive to learn to use it for the basic ticketing system, however, it takes some time if you want to dive into its more advanced features for the rules creation.

Avantages

I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use. Zoho Desk is customizable to your liking, this means it works for you, and you are certain of desirable results. The software is fairly priced, saves money. Customer care is a 10/10, very responsive and informative. It intergrates well with other Zoho products I use and this simplifies my work. Free version is a brilliant idea, I used this before and now I use the paid version. Tracking tickets and agents has never been this easy, I do this from the dashboard without any struggle

Inconvénients

Zoho Desk is the best worldwide, none of the competitors beats this brilliant software. Kudos team

Avantages

I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

Inconvénients

I understand that it can be a bit uphill for a small team of 3 technicians and an administrator financially! I would give at least two technicians for free

Avantages

Managing a staff to answer client questions and navigating the system itself is a joy thanks to the system's simplicity, intuitiveness, and the extensive personalization choices provided by its automation and workflow features.

Inconvénients

Getting help, including clear responses to my inquiries, has proven challenging. In my experience as a ticketing system manager, I have never encountered anything more irritating.

Avantages

A lot has been said about Zoho Desk but my experience is outstandingly genuine and worth sharing. Zoho gives live performance which is a big achievement for us. We are able to keep track of customers needs and satisfaction in real time. Adjustment is therefore effected immediately where need be. Apart from real time engagement, Zoho is quite affordable. With the much Zoho helps in achieving, it is worth our money and time over and over again. Other benefits of using Zoho Desk are, ease of customization, integration and implementation. Zoho is the real deal.

Inconvénients

For the longest time I have used Zoho Desk, I have no complaints. Neither do anyone in my team. I only feel the greatness of it.

Avantages

Easy features and smooth access to shortcut

Inconvénients

Log in process is cumbersome and not intuitive

Avantages

I like how Zoho Desk can be integrated with Zoho inventory, allowing programs such as billing and help desks to be combined and in one spot.

Inconvénients

I don't love the amount of notifications received and that the settings for this aren't adjustable.

Avantages

Unparalleled customer support. The team is responsive, knowledgeable, and goes above and beyond to ensure seamless issue resolution.

Inconvénients

I have not experienced anything less with Zoho

Avantages

The most important features for myself as the front face of the company, is having the ability to find a customers support ticket in the queue and being able to get a message to the correct technician that can assist the customer. Very efficient and helpful

Inconvénients

One feature that I would like to see or maybe shown how to use is the ability to merge duplicate customers when they are in the system

Avantages

Software di semplice quanto intuitivo, Zoho desk consente di fornire un servizio di assistenza clienti di qualità

Inconvénients

Alcune funzionalità che ho trovato su altri competitors non ho invece visto su Zoho desk

Avantages

I like the automation option; I can set up workflows that automatically assign tickets to the right team members. The self-service portal is another standout feature, as it allows customers and employees to find answers to common questions, saving me time. In addition, integration with other Zoho and third-party applications is seamless, making it easy to manage all of our business needs from one place.

Inconvénients

At first, it was difficult to navigate and understand all the features. Also, some advanced features require a bit of technical knowledge to set up.

Avantages

The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys. Increased client satisfaction is a result of these additions. Zoho Desk is often recognized as the best option for efficiently meeting customers' requirements.

Inconvénients

This one's UI could be more polished than other applications in your specialty.

Avantages

Full featured support and ticketing system for excellent price.

Inconvénients

Like many Zoho products, they are stand alone and integration between Other ZOHo products and Desk is not ideal.

Avantages

It's feature rich and integrates well with the other zoho products

Inconvénients

UI & UX could use a bit of work but in general it's quite good

Avantages

Easily adaptive tool. It can easily be integrated with other softwares that I use. Nevertheless, launching was such an easy task and productivity has risen beyond my expectations. I find Zoho quite user friendly and quick.

Inconvénients

Always moving a step each day is my goal as a founder and I embrace Zoho Desk for smarter and progressively growing customers experience.

Avantages

I like Zoho Desk for its user-friendly interface, and seamless integration with other Zoho applications,

Inconvénients

I don't have any cons about Zoho desk. I am completely satisfied.

Avantages

Setup and use are breezes. Whenever a new customer is added, a ticket is created and an email is sent to our staff. To stay on top of things at work, a dashboard is invaluable.

Inconvénients

Zoho Desk can do the job, but it lacks the sophistication of other Service Desk software. The SaaS model requires you to take into account that the product's degree of customizability can be limiting at times.

Avantages

Ticket assignment has been made easier using Zoho Desk. It helps me reach out to different departments in my company easily whenever I need any kind of support. I love that we get a ticket number for tracking which issues have been resolved and are still in progress.

Inconvénients

I filled out the form halfway and accidentally clicked on the tickets tabs, when I got back to completing the form I realize that I had to start from scratch. I hope there's some kind of history or "resume where you left off" button

Avantages

Es una solución de gestión de servicio al cliente integral y flexible que ayuda a las empresas a mejorar la satisfacción del cliente, aumentar la eficiencia y reducir costos.

Inconvénients

Para realizar personalizaciones avanzadas de la plataforma, es necesario contar con conocimientos de programación o contratar a un desarrollador.

Avantages

Ease of use and range of features for remote access

Inconvénients

Can sometimes feel quite clunky and take time to load

Avantages

We like the feature of using the Knowledge Base to organize help articles for our customers.

Inconvénients

The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox.

Avantages

With Zoho One, organizations get access to a suite of useful tools in a unified interface. All of the functions may be accessed and used without having to switch between applications, thanks to the excellent integration between the various tools. Teams may better coordinate their efforts and produce higher quality work thanks to the intuitive and well-integrated software.

Inconvénients

Although Zoho One provides access to a wide variety of applications, it is not without drawbacks. These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in comparison to free or low-cost alternatives.

Avantages

I like the knowledge management features
It comes with amazing help desk support features

Inconvénients

Zoho Desk has been great and no issues yet.

Avantages

Validissimo software per customer service e help desk software. Ricco di funzionalità che lo rendono unico nel suo genere

Inconvénients

Inizialmente l'ho trovato poco intuitivo, anche a causa delle molte funzionalità offerte

Avantages

en mi caso particula me apoya en la gestion y fabricacion de proyecto en apoyo a cutlistoptimizer ya que tengo la medidas y corte me permite un seguimiento adecuado de actividades , gestionado y danda soluciones el otro uso es la gestion de cliente desde la creacion de mismo hasta la solucion de problema con un seguimiento hasta solucionarlo ,de la mejores atencion a cliente apoyo contante

Inconvénients

en la gestion de problema ,sigue siendo limitada la participacion del cliente no es tan amplio y se termina confirmado problema y datos para darle solucion

Avantages

Con Zoho desk è possibile rispondere alle richieste dei clienti, in modo veloce e molto semplice, caratteristiche che difficilmente ho riscontrato nella concorrenza

Inconvénients

Il piano a pagamento è un po' oneroso a mio modo di vedere

Avantages

Molto valida l'applicazione Zoho Desk consente di rispondere alle richieste degli utenti

Inconvénients

Nonostante l'indubbia qualità dello strumento, ho dovuto cambiare in favore di altri per la complessità dell'interfaccia caotica

Avantages

Zoho Desk has an easy to use interface. It incorporates so many new functionalities on the dashboard.

Inconvénients

Some of the icons difficult to understand. More work needs to be done on it.

Avantages

Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally

Inconvénients

Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal.

Avantages

The ticketing system is user-friendly and the automation features save tons of time.

Inconvénients

Integration with other Zoho products could be smoother, and the reporting features could be more robust.

Avantages

Zoho is priced accordingly, it's not too expensive and it does have a variety of other/supporting services to compliment the full all one system.

Inconvénients

Unfortunately the system was not user friendly, company users spent too much time trying to figure out the system and gave up in using it.

Avantages

It's the most complete platform for managing all aspects of customer service. In addition to email, telephone and livechat support, it also tracks tickets. The knowledge base is handy for providing answers to the questions customers frequently ask.

Inconvénients

I can't really think of anything negative to say about this platform. The functionalities are impressive.

Avantages

As a ticketing and customer service platform, Zoho Desk comes highly recommended from me. Because of how simple and straightforward it is to use, my staff has had no trouble adapting it for handling client concerns. We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to other Zoho products. We also like how quickly and effectively the customer service team responds to our inquiries and resolves any problems that may arise. In conclusion, Zoho Desk is an excellent option for any company that wants to boost its customer care procedures.

Inconvénients

Although the program provides a great return on investment, the upfront fees might be prohibitive, especially for startups. One other thing that may be improved with Zoho Desk is the reporting capabilities. I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate.

Avantages

Ticket customization and best automation tools to respond customers. The UI interface is very easy to use. Customer service is the best in class as they come up with resolution very fast.

Tracking of customer complain is easy, email, live chat. SMS are the best features available in this tools.

Inconvénients

No major dislike, but in free plan we are not able to use full features.

Avantages

It's very simple to use and has heaps of powerful features

Inconvénients

There are missing "complex workflows" that would make our teams life easier

Avantages

We've been using Zoho Desk for a while. What I like most is the ability to give the best customer service possible. We can track and respond to all their concerns and do appropriate follow up.

Inconvénients

We've had a couple problems with Zoho Desk. In the beginning we could not customize it as well as we wanted but now it's become much better.

Avantages

this product is very easy to use. me and my employees are always using it to ask questions or fix issues

Inconvénients

this product has only one down fall. which is the time it takes to update

Avantages

Seamless ticket management and a user-friendly interface make Zoho Desk a must-have for our team.

Inconvénients

The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app.

Avantages

Email management, this was the whole reason the company I work for got Zoho desk. We have been using just a normal email provider and it made it hard for us to maintain accountability if a colleague did not sign the email with their name. Zoho desk made it easy to make sure the workload was evenly assigned and provided us with the ability to maintain accountability when errors were made with customer responses. When new emails came in it would assign it to whoever was working emails for that time being, if the person who got assigned the emails wasn't able to respond with or know the answer to the question the customer was asking it would be easy for them to reassign the emails to somebody else that would be able to respond correctly. The integration of Zoho desk was easy it didn't take us long to get the hang of it.

Inconvénients

The one thing I least like about the whole task was the ability to merge tickets. We weren't able to really merge them as quickly and easily as we thought we would be able to, even though this might have been due to our Administration disabling the ability for us to do so, it would be nice if that option was just kept open.

Avantages

I've had an easy time creating dashboards and using Desk to track all of our service tickets. I am easily able to create customers and accounts on the fly while generating a service ticket, and was able to tie it in to our support email.

Inconvénients

Some dashboard features need to be better fleshed out, such as a full screen mode that will refresh itself with new data.

Avantages

I highly recommend Zoho Desk as a customer support and ticketing software. It is user-friendly and intuitive, making it easy for my team to navigate and manage customer inquiries.

Inconvénients

I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries

Avantages

This tool is very easy to use! I recomend this for everyone. Sheets are very transparent.
We have a lot of space.

Inconvénients

Everything is fine. I didn't have any problems with Zoho

Avantages

ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call center, etc.

Inconvénients

There is nothing I can tell you that is least about Zoho Desk, this software is fantastic and always helpful.

Avantages

Makes project management within the team a breeze!

Inconvénients

No cons, it has been a good platform for our team.

Avantages

Seems easy to use, a lot of good features, still exploring

Inconvénients

I haven't found anything yet that I really don't like