Zoho Billing

Avantages

With Zoho, it is super easy to generate an invoice even if you don't have experience.

Inconvénients

No complaints. Great software to create invoices.

Avantages

Es un excelente CRM fácil de usar y de gran apoyo para las empresas.

Inconvénients

Dificultad para integrarse con herramientas de ventas basadas en Zapier.

Avantages

Es un buen CRM que cuenta con eficientes herramientas que son de gran apoyo para pequeñas empresas.

Inconvénients

Creo que deben mejorar las aplicaciones nativas.

Avantages

This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.

Inconvénients

We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.

Avantages

Zoho Subscriptions takes care of every step of the payment process. After its setup, the process is smooth and simple for every new customer yhat signs up

Inconvénients

The new way invoices, refunds, credit notes and subscriptions are displayed is cumbersome and makes it hard to look at the full history of the customer

Avantages

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

Inconvénients

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

Avantages

The product is so simple to use and to set up. I don’t know what I would be doing without subscriptions

Inconvénients

I wish subscriptions had a more options of what date the recurring charges would apply.
Other than that, no other complaints

Avantages

Easy navigation, support documents, and support team is very helpful. As usual a product from Zoho family is awesome.

Inconvénients

Option to charge from estimate is not available, in India specially we are charging customers from invoice after GST regulations, to avoid GST payment before receiving payment, i would request Zoho subscription to allow this.

Avantages

I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API.

Inconvénients

Didn't have any cons. Great program to use.

Avantages

All in one apps and inexpensive for small business owners. The company makes many awesome business apps, most of the apps are inexpensive but have world class quality.

Inconvénients

Cons, they don't advertise a lot about their wonderful products. Wish they are in media and advertising about their products so that more awareness would be created.

Avantages

Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management

Inconvénients

No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account

Avantages

Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.

Inconvénients

I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.

Avantages

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Inconvénients

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

Avantages

I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.

Inconvénients

My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.

Avantages

It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it.

Inconvénients

It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal.

Alternatives envisagées 

Pourquoi passer à Zoho Billing

Avantages

Integrations with Payments is very seamless.
Setting up WebForms to create subscriptions is fairly easy.

Inconvénients

Integration with ZohoCRM is not as seamless as hoped.

Avantages

1. Robust and fully-featured API
2. Support team is responsive, and goes the extra mile to help you
3. Pricing model is great for the startup and beyond

Inconvénients

1. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process.
2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed.

Avantages

Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple.

Inconvénients

I have been using this software for more a year now and did not find any issues with this.

Avantages

You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.

Inconvénients

Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.

Avantages

Hosting pages features, multiple products, and multiple plans, ease of use, clean interface.
Subscription management is also very easy.

Inconvénients

It should have post payment, landing page feature.

Avantages

Saving time is very important to our company because saving time saves us money. Automation saves us time that is why we LOVE Zoho Subscriptions. It helps us to eliminate manual billing. Subscriptions takes care of EVERYTHING - coupons, addons, thank you for your payment, card failure and card expiring notices, and prorate invoices. We can even group invoices from multiple subscriptions together and it integrates with my accounting software. The cost is so much less than other subscription billing services.

Inconvénients

It would be nice to have more than one hosted page layout option. Also the setup for the hosted page can be somewhat default, especially adding addons.

Avantages

Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.

Inconvénients

Lack of a direct Quickbooks integration.

Avantages

Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services.

Inconvénients

There is not enough options or flexibility for hosted pages.

Avantages

I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal)

Inconvénients

I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber)

Avantages

-extremely powerful
-subscription renewal an excellent feature

Inconvénients

-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

Avantages

We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.

Inconvénients

We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.

Avantages

It's automated and super customizable. Any questions are always answered promptly by the customer service team

Inconvénients

There are so many customization options that it can get complicated to do very simple tasks unless you know where to look

Avantages

It's very simple to use. I've used other subscription softwares and Zoho beats them hands down.

Inconvénients

I would like to see Zoho create more options for reporting.

Avantages

Easy to set up
Easy to operate
Support reacts very quickly on all channels
Extremely flexible for all business areas
Benefit from this in connection with ZOHO CRM
But don't use the API yet

Inconvénients

At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far.

Avantages

Was much better than Chargify or Recurly, as there was no % taken from the subcription.

Inconvénients

The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form

Avantages

There is a great product dev team behind this product that is eager to get any issue resolved in a proactive manor. If you find an issue, they are sure to help you find a solution.

Inconvénients

It's is tied to Zoho Books. It would be nice if it integrated into other accounting platforms such as Xero or Quickbooks, especially in the US.

Reports could be a little more robust.

Avantages

I like the ease of use and integration with Books and Paypal

Inconvénients

I don't like that you can not export the client information including their cc numbers if you want to.

Avantages

Easy recharge, integrations, automation, and communication

Inconvénients

glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte

Avantages

I have found it easy to setup and use and the interface is well laid out and intuitive.

Inconvénients

Have problems with some of the payment gateway solutions and not integrating well. But that may well be due to the limitations of Paypal

Avantages

I appreciate multiple integration capabilities.

Inconvénients

Having to purchase different packages of features that should already be included

Avantages

It is user friendly and could take care of the invoicing needs in my organization.

Inconvénients

There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.

Avantages

This allows 'groups' of plans, with add-ons, and coupons specific to those groups. Pricing, recurring transaction managements, and their new widget works wonderfully. Connects to invoices and shows customers who have signed up. Allows for setup fees and one-time fees if you need them.

Inconvénients

Widget needs a little more options, and there needs to be a better 'preview' and way to do test transactions.

Avantages

I am satisfied for my journey with ZOHO.

Inconvénients

Support and its timezones.
No prompt responses when urgencies.

Avantages

Easy to use and add new subscription, mobile apps is cool

Inconvénients

Less flexible in terms of modifying subscription

Avantages

The customer service is awesome! Someone is always available to speak over the phone right away !

Inconvénients

I wish you could have 1 email address associated with various different customers vs creating 1 customer and having multiple subscriptions under one.

Avantages

it has many options by default which i required, easy to use..

Inconvénients

After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.

Avantages

Good support
Good software integrated with other payment system like Gocardless, Stripe, etc.
Full solution with their Zoho CRM

Inconvénients

More detailed dashboard with more stats.

Avantages

Like all the options available and easy to use

Inconvénients

Can't think of any reason right now but will let you know

Avantages

We had a short list of needs: easy to use for non-technical folks, affordable, and able to handle recurring charges. Zoho fits all three, and everyone on the team finds it easy to use.

Inconvénients

This isn't a valid complaint, but the UI is a tiny bit dated. But the software works, and I don't particularly care that it looks like 2016 software and not 2019 software. When I say "a little bit dated" i mean a little bit. Literally, no one should care about this.

Avantages

Very responsive support.
Integrated with Zoho Books and CRM - a mature product with many users.
The API's
Able to handle both CC card and non-CC card customers

Inconvénients

Still quite a new product in the Zoho family.
More custom reporting always helpfull.

Avantages

I really like the system and the features. Easy to use and I adapted very fast.

Inconvénients

Perhaps more options for communicating with the client, in addition to sending e-mails.

Avantages

I recommend this wonderful tool, which saves me a tremendous amount of time and has become an indispensable assistant. He will automatically track who subscribed to the newsletter, and who, on the contrary, unsubscribed.

Inconvénients

Strongly lacks the normal support of the Russian language. If the developers came to our market, it was worth taking care of it.

Avantages

Easy to configure subscription plans & discounts.

Inconvénients

Hard to customize as per our requirement.

Avantages

easy to use, does what it says , solid and reliable!

Inconvénients

not being able to have the same email be allowed to have access to multiple portals

Avantages

I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.

Inconvénients

That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.