Zoho Billing

Avantages

It has been a very complete platform where billing processes are easier to carry out with templates that save time and can be customized to include all the company's information. I think payment tracking is a very well designed tool that has allowed me to save time where payments are made quickly.

Inconvénients

It is well designed and suitable for the needs that were required without any problems.

Avantages

Very robust billing system with lots of options and integration for billing.

Inconvénients

Little complicated to setup first and would need professional guidance to get it to work exactly as desired.

Alternatives envisagées 

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Logiciel antérieur 

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Avantages

Whilst working this was the ideal cost effective solution,

Inconvénients

Zoho support is disgraceful. Irrespective of the situation and the urgency of a particular matter when speaking to someone you get the same generic response of we will get someone from technical support to look into it and contact you" the minimum this will take is 2 weeks. Even when they respond, their response either bares not resemblance to the matter you raised, or its someone else's fault.

Avantages

Zoho Billing offers an intuitive interface that simplifies subscription and invoice management.

Inconvénients

Zoho Billing's learning curve can be steep for new users, especially when setting up complex workflows. Additionally, some customization options for invoices and reports are limited.

Avantages

Really easy to set up, and integrated with the merchant processing of my choice. When we first switched over Zoho subscriptions were the only tool that could email multiple reminders to the clients prior to the billing renewal which I feel is great for subscription services.

The customer portal on the backend allows for customers to change their credit card information without me or one of my team members to have to do it manually. Super time saver.

It also notifies my team when a payment doesn't go through for whatever reason and can automatically retry the card again.

When we first started, it gave up to $50k worth of transactions as a free trial. Meaning you don't have to pay for a subscription until you reach 50k worth of transactions or a certain number of clients. Really cool.

Inconvénients

The only thing I didn't like was that I couldn't do a one time payment easily. Sometimes we have one time jobs such as web development or consulting, and it makes it kind of hard to use just this one system. We had to also get Zoho invoice to complement what we were doing. So unless you are doing just recurring subscriptions you'll need to get an invoicing tool as well.
Als ran into problems with the customer portal, but most of my clients didn't wnat to log in so it wasn't that big of a deal.

Avantages

Pricing structure
API integrations
Webhook announcements
Clean and intuitive admin panel
Robust reporting
Subscriber export
Subscription pricing flexibility with coupons and addons

Inconvénients

The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields.

Alternatives envisagées 

Pourquoi passer à Zoho Billing

Avantages

The product's subscription payment tools, including their methods and coding customization preferences, were highlights for me. We were given a lot of latitudes, and it worked out wonderfully. It was also crude and straightforward to make differences to existing plans and materialize new ones.

Inconvénients

We are still not happy with the duration it takes for ACH transfers to be completed. We are constantly updated on our budget status. However, outstanding invoices will remain reflected as such. So it is hard to tell which bills are overdue.

Avantages

It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it.

Inconvénients

It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal.

Alternatives envisagées 

Pourquoi passer à Zoho Billing

Avantages

Ease of Use. Zoho Billing is known for its user-friendly interface, making it easy for businesses to manage their billing processes.

Inconvénients

Limited Integrations: Although Zoho Billing integrates with various applications, there are some tools and software that it does not support, which can be a limitation for certain businesses.

Avantages

It is a great tool to track the data of what is hapenning in your business without needing you to personally do it every time.
Regular updates in the tool eases things with enhanced features everytime

Inconvénients

It is not easy to access for everyone as you might need some inside knowledge about the technical parts.

Avantages

easy of use and simple platform mavigation

Inconvénients

searching for clients accounts for invoices - have to go to invoices then to search for client

Avantages

It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better

Inconvénients

Some features are not available and no API , the cost is kind of high if you have a high number of clients

Avantages

Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves

Inconvénients

The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.

Avantages

Helps me stay organized within my small business. Works as an accounting feature for me as well in regards to some of the reporting. Very intuitive with ability to customize everything, including branding. LOVE!

Inconvénients

I really do not have any cons to this software!

Avantages

- Provide automation
- Easy to integrate with our product
- Customer services are good

Inconvénients

- Sometimes the system gets buggy
- All the options are not there which is in Zoho invoices
- Customer services are only via email, chat or direct phone lines are not that responsive

Avantages

The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis.

Inconvénients

There are times where making changes/updates is more difficult then it should be which can be frustrating.

Avantages

The software is easy to setup and has a great deal of customization options to suite any business.

Inconvénients

I have had no bad experiences, so I can offer no cons to the Zoho products we use.

Avantages

It's not absolutely intuitive, but it works as a part of Zoho ecosystem, so if you're already familiar with apps like ZohoBooks - then it won't take a lot of time for you to get familiar with Subscriptions.
And yes, as most of the Zoho products - it's very flexible

Inconvénients

UI of the checkout pages and emails. It would be good to have more templates available

Avantages

It is user friendly and could take care of the invoicing needs in my organization.

Inconvénients

There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.

Avantages

I am satisfied for my journey with ZOHO.

Inconvénients

Support and its timezones.
No prompt responses when urgencies.

Avantages

it has many options by default which i required, easy to use..

Inconvénients

After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.

Avantages

Like all the options available and easy to use

Inconvénients

Can't think of any reason right now but will let you know

Avantages

I really like the system and the features. Easy to use and I adapted very fast.

Inconvénients

Perhaps more options for communicating with the client, in addition to sending e-mails.

Avantages

Easy to configure subscription plans & discounts.

Inconvénients

Hard to customize as per our requirement.

Avantages

I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.

Inconvénients

That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.