Tous les avis sur Avaya Cloud Office Appliquer les filtres
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Tous les avis sur Avaya Cloud Office Appliquer les filtres
- Secteur d'activité : Marchés boursiers
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Avaya review
Avantages
Ability to pull and analyse various production and operations reports
Inconvénients
Configuration of avaya can be slow. Sometimes generates incomplete reports and time gaps
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Avaya IP Office Review
Avantages
Real-time collaboration, from basic telephony to the most sophisticated unified communications
Go from five employees to 1,000
Easily launch applications for everyone: mobile and office workers even remote staff
Track, record, and report on calls to ensure optimal customer interactions
Inconvénients
Avaya website is hard to make service request or support requests
Too many processes involved in licensing and registration process
- Secteur d'activité : Assurance
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Super easy to use
Remote office capability.
Avantages
It is easy to use and has high security based on the user. It is easy to run a remote office with lots of employees and is easy to set up and monitor. It has auto answer and manual answer options and auto dial or manual dial options.
Inconvénients
When working in partnership with other applications it tends to have issues or cause the other program to have issues.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Avaya IP Office
We added Mutare software to our system for converting voice mail to text, this has been a great addition to the Avaya System, one I would recommend.
Avantages
Have used Avaya P Office in our business for 6 years now and was a great decision to go with this product. Has been reliable system for us, Avaya had the options and features we needed. Support from Avaya has been superior to what I would have thought we would get. Works great and is reliable.
Inconvénients
Did cost money, wasn't the cheapest system out there, but think we have gotten more that what we paid for it. Well worth every penny we paid.
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Its a very good product, excellent quality and life.
Avantages
The IP Office is feature rich & extremely flexible.
The Programming interface & structure is simple to understand.
Inconvénients
Due to the deceptively simple programming interface, it is easy for inexperienced users to misconfigure & then incorrectly assume that ensuing problems are due to the system.
And the cost is comparatively high.
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Call management queued
Avantages
is a good tool for call management, and monitoring of specialists in total, you can take advantage of your tool to configure and create the different work stations.
Inconvénients
something that I do not like about the one I am currently using, is that it usually hangs with many calls.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
calida Avaya
La experiencia general con Avaya es muy buena tanto a nivel de calidad como en respuesta en escalado, potencia y robustez lo que mas resaltaría.
Avantages
Buenas funcionalidad, un sistema robusto y eficaz.
Inconvénients
Software un poco lento en la conexión, pero en conjunto solido y completo
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Difficult to use
I recommend looking for an alternative, it is better an analog phone, than a digital one with this company
Avantages
Once configured, it does its job very well, it allows you to configure independent privileges for each user or group of users
Inconvénients
The program overwrites all the users at the same time, so if you configure a user, they will be overwriting all of them. During the configuration of the program it loses the values easily, on several occasions settings of all my users were erased.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Useful - Effecient - Dated
Avantages
-Great for PBX Phone System Control
-Allows for Easy Trunk Management Along with Directory Management
-Great security features
Inconvénients
-UI is a bit dated and can be improved
-Very menu heavy and could be streamlined with a more concise feature set
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Avaya
Avantages
If you can afford to fork up enough money to their top tier product, it will definitely handle everything and CS support is better.
Inconvénients
Lower tiers of this product is tedious and crashes constantly causing cx and employee issues. not a good thing
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Very easy to use IP Telephony
Avantages
Avaya IP Office is every easy to use and install. The hardware comes-up with IP Office software for management and call control. This is highly recommended solution for SMB and Enterprise company especially those who are starting to put their new business.
Inconvénients
Modules of Avaya IP Office are expandable and modular. Cost should be consider in expansion and integration of additional feature. Suggested to call your partner to discuss your complete requirement.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Hello...
Avantages
Very easy to setup new phones and extensions. Easy to copy button programming and other features. Setting up Hunt groups is a very easy and gives flexibility as to the order the Hunt group rings.
Inconvénients
I'm not sure if this is a software or system issue, but if voicemail is turned off people are still able to forward messages to those extensions. Creates more work to turn on the voicemail, retrieve the message, and then turn it back off. It doesn't seem like it is truly off.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Upgraded Office Phone system
Avantages
Avaya is a great office system for everyday use. Reliable and feature rich in terms of operation and on screen control.
Inconvénients
Our system uses mainly on screen control, this may not necessarily be a con to many people, and the hard phone is still accessible. The one thing I found difficult was the chat that is available through the software, the log in and way to access seemed cumbersome and clunky.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Easy to use
Avantages
The system is easy to use and get a hang of. Without a manual I think I would have been lost on the system.
Inconvénients
It was confusing at first but now that I have used it for some time I am used to it and can do everything I need quickly
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Convenient and easy to use
Avantages
The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Mixed reactions
Avantages
Flexibility and customization comes with ease
Programming interface is very straightfoward and easy to use.
Inconvénients
Easy to misconfigure and get strange results
The cost of the handsets might bring down the value of software
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Second best phone system available
Avantages
Very simple to use. Has all the features of a VOIP phone system and more. Can do anything you want with the system.
Inconvénients
Avaya as a company has had its ups and downs. They have sold up much of their product lines to keep their VOIP line alive.
