Omnify

Avantages

Ease of use and ability to find work arounds. Ability to contact staff and get results.

Inconvénients

Inability to create custom reports and gift cards.

Avantages

easy to toggle between my view and client's view

Inconvénients

client views on their phones - class descriptions were not fully visible.

Avantages

We use Omnify to book registrations for our sports camp. It is also a great way to keep track of our attendees who have attended camps and clinics, those that have cancelled and those that are repeat customers.

Inconvénients

We could use more personalized customization for our specific industry.

Alternatives envisagées 

Pourquoi passer à Omnify

Avantages

Omnify is a good platform that holds members, memberships, and classes in one place; much more. The software allows for signing up as a member choosing your membership and then signing up for classes. Our instructors see in real-time how many students they have, and this makes it easier to do last-minute marketing for classes.

It's a benefit having classes and class packs hidden, we can create and then hide them until we are ready to release them. This option gives our volunteers time flexibility for creating classes. Everything doesn't have to be done all at once.

The membership benefits dashboard is easy to use and intuitive. Actually, once you understand the terms on Omnify then most of the dashboards are intuitive.

Setup help was awesome and questions get answered very quickly. Support materials for admin etc... are available and easy to understand.

Inconvénients

Too many emails to instructors. There should be a toggle to allow just confirmation emails, not individual classes. This should also apply to class registrations. Members just want a confirmation email for a class pack registration.

Family memberships should allow each family member to receive the benefit without having to signup as a member. This could be a toggle button to switch on or off.

Avantages

Omnify runs itself, once set up I don't need to do much to ensure smooth operations

Inconvénients

Inevitably sometimes things go wrong which is frustrating but the positive side is that the support is exception

Avantages

user friendly and easy to navigate

have met with some issues in my 2 years of using the software, but am thankful to have [SENSITIVE CONTENT] who helped me out very quickly with urgent tech issues. The help staff varies from each person, I have met not so efficient support members as well, but [SENSITIVE CONTENT] is one of the best I've come across and the reason why I've decided to leave this review! :)

Inconvénients

- class packs cannot be unlinked between specific members
- different classes cannot be launched all at the same time (I have to do it one by one)
- customers don't have an app on their side; have to keep logging in and on our end we have to explain how to use it to all our new members and supply the booking link

Avantages

-Ease for clients to book in.
- adding my own images
- option for private appointment bookings
- my own app

Inconvénients

If added an extra class lets say on thursday, i couldn't arrange the classes and slot it into where the rest of Thursday classes were.

The phone did not always should up everything that should have been on the screen depending on phones.

This was also the case when someone needed to change card details. Change card was on the bottom of screen so does not appear on everyone's app.

Avantages

Booking the class, credit management,

Inconvénients

Sales report doesnt come with invoice number which it has already

Avantages

You can get up and running selling services or booking appointments online in about an hour. Very easy to setup and use. They have template options for many types of businesses and services so it should be easy finding one that fits your needs. Perfect for adding on to an existing website without having to make major changes to your existing site, simple sub-domain setup and you are ready to go.

Inconvénients

While the templates are nice and easy to customize, if you want detailed customizations you will need to know how to code or have a developer on hand.

Avantages

Ease of use, promising app, interface. This app could be the BEST if the bugs are resolved and if the support team get organized.

Inconvénients

The system has many bugs, and the support team is not consistently responsive. I would like to see some features like showing full price scratched and showing promotion price next to it. I needed a lot of support and still could not launch becuse of the bugs I am facing on almost every feature.

Avantages

It allows you to put your "digital storefront" online without any coding. If you have a yoga studio or other type of class-based business you can set up classes, class packs, employee availability that syncs with your calendar, and even collect payments

Inconvénients

Right now it's pretty niched into certain types of businesses and doesn't perfectly fit my use case, which is appointment packs that aren't tied to a physical location. I also don't like that if someone is in a different time zone, it doesn't automatically show the availability calendar in their time zone.

Avantages

We used Omnify to manage our pool at our condo association during COVID restrictions. Omnify made it easy for homeowners to book their time, enabling us to keep the pool open. We continued to use it last summer and this winter to maintain a safe environment. It was mostly easy to set up and run.

Inconvénients

Setting up multiple sessions could be easier and more automated.

Avantages

The Interface is nice and clean, the learning curve on how to use it is short, the billing side and front desk check in is great as well!

Inconvénients

Wish the reports were a bit better and there was a way to see how much you have to pay out to what teacher.

Avantages

[SENSITIVE CONTENT HIDDEN] listened carefully to our needs & responded with a clear explanation of how Omnify plans could meet those. Then Aravind's attentive customer support throughout set-up, launch, and all customer questions provided speedy & smooth re-opening. Flexibility of plan allowed us to load our own liability waiver and Emergency Pool Rules, & can adjust as COVID-19 restrictions change over time. Ability to email specific individuals or all "clients" through the system is an especially useful feature.

Inconvénients

We only have a week with the system at this point, so it's possible issues will come to light later. For now though, we only wish the system could handle dual restrictions, such as "Each user only 1 reservation per day subject to a maximum of 3 per week."

Avantages

I loved the price, I purchased the product from AppSumo and grabbed the lifetime deal. I also appreciated that they are super responsive. Video tutorials are great. If I had a brick and mortar, this would have been more ideal for me.

Inconvénients

It didn't feel elegant to use for me or a client. As stated before they are super responsive but felt that I needed a lot more hand holding (and I didn't necessarily know 'how' to ask so that I could create what I wanted. I have a coaching business and would have liked a product that housed client notes and paperwork, i.e. a welcome packet.

Avantages

I got a lifetime deal on this so the value for me was there. The features are pretty decent to run a studio, service, fitness type of business.
It's helpful in automating many of the processes when running the above type of service business.

Inconvénients

It's not perfect, but it has been constantly evolving. Trying to set/configure recurring events on different dates was a bit confusing and didn't quite achieve what I wanted. I wish the mobile app feature was included in the plan I bought.

Avantages

Omnify is a booking, selling, marketing aid that serves as a one-stop-shop that is especially effective for any kind of educational business.

Inconvénients

Like any reasonably-complex SAAS solution, it will take a bit of doing to understand (and master) the in and outs.

Avantages

After spending several months exploring various other platforms, I finally settled on Omnify because of its ease of use and the many excellent features it offers.

From what I experienced, I found Omnify to be the only online software that gave me the flexibility to create and present our services in a way that was visually clear and simple for our clients to book online.

The option to create widgets enabled us to integrate the platform into our website making it even easier for clients to explore and select the services they wanted.

The Omnify team are clearly committed to the needs of their clients, updating the various features and improving the functionality of the platform on a regular basis. Their support team is 'Outstanding' and are always on hand to provide guidance in a patient and professional manner.

Inconvénients

As with any platform, you will need to commit a little time to understand the desktop and the various features it offers but once you do you won’t look back!

Avantages

First of all, I love every feature this software has to offer. I love the easy calendar scheduling and the ability to create advertisements, that's unique. Most of all, I love the ability of doing it throuhg my phone on their mobile app.

Inconvénients

It would be a crime for me to write anything wrong about this company. They took my business to the next level and I cannot complain.

Avantages

This software is easy to use and does the job. I'm able to easily indicate my availability and market my Life Coaching service. It's easy to setup discount coupons. I use this feature a lot. The setup wizard makes it easy to get started. And I was please with how easy it was to integrate with Stripe. Despite the Cons listed below, I would recommend this software to those seeking an affordable and easy-to-use booking solution.

Inconvénients

I understand that Omnify is coming out with some updates that address some of my issues with this program. The version that I started with did not make it easy to offer any cost bookings. (My workaround was to create a 100% discount coupon.) Also, I found it difficult to create one-time unavailable time slots.

Avantages

Easy to use for our residents, integrated into our website, easy to setup.

Inconvénients

Cancelling group reservations was not straightforward. The user finds their individual reservation and cancels only their reservation, but the other group members remain registered.

Avantages

The packages and appointments help in scheduling and taking bookings.

Inconvénients

Appointments and class packs can be interlinked maybe?

Avantages

integration into my website was easy, as it setting up new services. calendars synch well now.

Inconvénients

it is in my time zone, not the end user.
understanding membership setup has caused me no end of problems, so not clear what their definitions are, and meant I have to go back to clients over and over to try to sort. I've even had a phone conversation with them, beyond chat, and still no clarity. they don't get I need some on auto pay, and some not. the setting is global. I'll be looking at organising subscriptions directly with my payment platform instead. Had enough of unclear solutions.

Avantages

Omnify is customizable and very user friendly. In addition,[SENSITIVE CONTENT]and [SENSITIVE CONTENT] have been a pleasure to work with. They are accessable and knowledgable, and they consistantly provide caring tech support and customer service. After attempting free trials with 4 other companies I now have a true appreciation for the service Omnify offers .. I highly recommend Omnify!

Inconvénients

I have not encountered a negative aspect.

Avantages

What I like most is how easy it is to understand what to do. And I also like how visually appealing the store is.

Inconvénients

Some things I took awhile to figure out so I really good manual would have been useful. Also I would have liked a little bit more flexibility in choosing the titles for the different operators.

Avantages

Nothing. It looked good at first but the problems far outweighed the apparent benefits.

Inconvénients

Omnify regularly double-booked appointments on my Google Calendar to the point that I actually lost valuable clients.

It harmed my reputation because I let people down due to missed appointments.

As others have said the Support team simply stopped responding to support requests.

And, to top it all, I just received notifications of a number of cancelled appointments by email, some from last year, even though I haven't used the software in months.

Avantages

It is solving problems for sports / activity operators that have mobile teams by linking them with a centralised booking system on a mobile platform.

Inconvénients

In the early stages there were the normal hiccups here and there for any new service (we have tried many). Any problems have continuously been improved upon by the team listening to our (the customers) feedback.

Avantages

Affordable, signed up for the lifetime plan from another site. I like the responsive customer service and development plan.

Inconvénients

Software seems buggy and I've been asking for appointment packs, but they seem to never come. Mobile calender sync does not seem to be working.

Avantages

Can manage a variety of different booking set-ups / class schedules / membership programs and one to one appointments in one.

Inconvénients

Nothing :)

Avantages

Very straightforward and useful for those teaching classes in a physical location. Really easy to set up schedules, email reminders, etc, and the developers are continually improving the software.

Inconvénients

For the coach or consultant seeking to replace Acuity or Mindbody as a scheduler for 1:1 sessions, Omnify has a ways to go. Currently, there's no ability to block out specific times or days for the solopreneur with a flexible schedule, and no automated appointment reminders via email or text. The developers say this is on their roadmap. Until these options are available, I'm sticking with what works.

Avantages

Sales page is beautiful and full of promises... Some of the features seem very interesting. The lifetime deal that I had would have been worthwhile (if it worked.)

Inconvénients

It doesn't work well for multiple Google calendar sync! I've asked for a refund within 30 days because it didn't work and support promised to make it work. After 6 months, it still doesn't work!

Avantages

It was very easy to use for our members.

Inconvénients

There were a few occasions where tweaking reservations on the admin side was tricky but that's really it.

Avantages

[SENSITIVE CONTENT HIDDEN] was very helpful. I like do you ability to customize to fit the needs of the association and I manage.

Inconvénients

There are some back and difficulties I had when starting up. It would be helpful to have Visual examples for how the end-user well view and use the options that are inputted.

Avantages

It is easy and seamless to create bookings and so simple for customers. I have also really appreciated the time Aravind, my customer success associate, has given to make sure our launch is successful.

Inconvénients

There have been some issues with dates being incorrect on confirmations or within a booking description but they have been addressed and fixed quickly.

Avantages

I love how fast the software is developing. There are so many features, it always feels like they are 3 steps ahead of me.

Inconvénients

Perhaps the only thing I dislike is that there are so many features I need to set up. But that's not really the fault of Omnify, just the cost of doing business.

Avantages

It’s easy to navigate and they actually answer your questions. Most companies do not provide that kind of customer service

Inconvénients

Nothing, it’s pretty straight forward and easy to use

Avantages

I like that it helps us with our booking of classes and enables our clients to do it easily and effortlessly.

Inconvénients

Wish it did more in integrating booking and selling of material. We would like to sell books to go with the classes on WooCommerce...still working out how to do that.

Avantages

I like the easy of use of the product. The end user experience is very simple and easy to interface.

Inconvénients

I don't have issues with the product. It does exactly what we need it to do and efficiently.

Avantages

How well thought out it is and the breadth of application for small business, though there are some flaws.

Inconvénients

not very friendly for consultants, mainly set up for classes and is not easy to set up if you are a one man consultancy.

Avantages

The product is easy to use, reasonably instinctive and logically set up.

Inconvénients

Some of the configuration requirements are a bit murky, need to be careful to make sure you think through your operation.

Avantages

Product was easy to use for both end customer and administrator. They also have a strong client support team that is available with a phone call.

Inconvénients

Some minor technical errors happened when customers are transacting.. but the client support team took this up quickly.

Avantages

The ease of use and how residents can reserve from the comforts of their homes.

Inconvénients

I have no cons for the software at this time.

Avantages

Our team is really enjoyed the software it's super simple to use and really enjoy it . Hope to continue to use it for a long time

Inconvénients

The only thing that needs a little bit of help was the training at the beginning but other than that it worked exactly as described

Avantages

The customer service has been great, ash gave me a great demo of the product and showed me how to use it efficiently

Inconvénients

There are a lot of features on the website so it will take me a while to get to grips with the whole software

Avantages

We launched today to our residents and so far the reception has been good.

Inconvénients

The response for assistance have been very quick. I have yet to stumble upon a CON

Avantages

Beautiful UX design
I really like the getting started wizard which was great to get to know the menus options to set up our account.
nice website widget and or store front website included in most plans
they are constantly pushing updates to fix bugs :)
I like the 2 way google calendar sync, if you use google apps it plays well with it
we have the Studio plan which does not come with custom domain so for this reason we use the embedding option to use it on our website
convenient integrations with stripe and paypal

Inconvénients

Has an extra 0.5% fee on top of the regular 2.9% stripe/paypal fee
The app still has many bugs which is why I do not use all features
Customer support is pretty active but can be hard to reach at times

Avantages

Once setup, the admin side of Omnify allows you to manage your individual class schedules/times, all with a maximum per class and waiting list feature. Also their Front Desk booking feature allows for a solid report of transactions and the ability to do live new / adjusted bookings on the spot, if needed.

Inconvénients

There are a few areas in the cart checkout areas where the user experience can get a little confusing for customers if booking classes / classpacks has any specific details. Being able to include additional custom messaging on those checkout pages for clarity would help.

Avantages

Feature set appears to be both rich and powerful. I look forward to using it to its fullest and deploying it in my business.

Avantages

It’s super easy to use and the service store looks exactly as I want it to, with minimal effort.

Inconvénients

I wish there was a client app available. It wouldn’t necessarily have to be customized, but I’d love for my students to be able to book from an app. For now, getting them to add my service store to their home screen is an okay alternative.

Avantages

It's easy to use. I like that you can add your own shop. It's working with Paypal, I can personalize everything. that's great.

Inconvénients

Needs to improve visual design. Work with more languages. I can create shops but I don't know how to delete them. I miss more payment methods. If I have to decide to buy, Omnify Or Simvoly, maybe I would take the second one, because it looks more professional and easy to use.