Omnify

Avantages

I love that I can use it for both booking clients and for my course bookings all in one system.

Client Bookings are now so easy as used to spend precious time emailing trying to find a suitable time slot and now clients can check out all options and book and it takes payment at time of book - other systems I researched wanted extra money to do this.

It has been easy to use and the support when I have had problems has been quick and responsive.

Inconvénients

Omnify is a growing product so there has been a few glitches as it develops but the support team have been very responsive to correct and the development plans they have will take this from been a very good product to and really great one.

My life coaching clients are international and at present the appointment booking does not allow them to change to their own time zone to view appointments which has caused a few difficulties when they have time zone converted incorrectly but understand this is in development.

Avantages

What impressed me the most about Omnify was the team's ability to accommodate all the needs we requested and if there was a specific item or feature that wasn't part of the product, we could always find a solution that worked for everyone. Overall, a fantastic product and extremely user friendly, and the ability to have this as a mobile app was a huge plus.

Inconvénients

The only thing I did not like about Omnify was when trying to log-in sometimes the verification link doesn't work and keeps you in a truncated loop of error messages.

Avantages

The intuitive design of Omnify's existing software stands out to me.

Inconvénients

There are a few issues with Omnify's functionality that are concerning. Firstly, the inability to re-add a cancelled class to the schedule without creating a redundant class is problematic. This not only clutters the services but also causes confusion when reviewing past classes on the calendar. Additionally, the emails being sent exclusively in PST, without clear labeling, adds to the confusion for attendees in different time zones.

The reporting feature is currently unreliable. Often, when I attempt to generate a report, it downloads with zero rows, despite there being data available. This issue is impacting our ability to access necessary information.

It is challenging that transferring existing clients to an existing family is not possible. This limitation affects our ability to streamline client management and could impact our efficiency.

Lastly, I find it limiting that the current system only allows searches by the head of the family in the Clients section. This restriction makes it challenging to research enrollments effectively. It would be beneficial to have the capability to search by all family members to streamline the process.

Avantages

Integration with zoom , ease of booking, value for money and strips as payment software for autopay management.

Inconvénients

Membership autopay feature needs more work

Alternatives envisagées 

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Avantages

All of my members have their own accounts and can sign-up for classes and see the whole schedule as I allow it.
Everything is done from one link all the time, I do not have to send a daily link for sign ups like with other programs.
Customizable, I love being able to change the color and add my company logo to the site.

Inconvénients

Minor con - I like being able to see the classes i have created in my calendar to "make sure I made them for the right dates" but the classes do not show up until my members are allowed to sign up for the class. Makes sense but I wish I could see them all to be sure!

Avantages

The constant support to get things right and make things work. The staff are friendly and want to help you make everything right.

Inconvénients

There seems to often be technical glitches. When these happen, the staff are always very supportive to have them fixed as quickly as possible.

Avantages

Their customer service is top notch. They were always available to help and answer questions.

Inconvénients

It just isn't ready. It seems there are a lot of glitches and issues that they are working through. It needs to be polished by way of gathering user feedback. Omnify needs to decide who their target market is. They say it can be used for cooking class registration but it falls short in many areas.

Alternatives envisagées 

Pourquoi passer à Omnify

Avantages

I searched high and low for something that would work to organize my class registrations. Omnify is so easy to use, has absolutely amazing customer service, and gives me literally every feature I needed. It's also less costly than so many others, with the ability to scale as I grow.

Inconvénients

I really haven't found any cons yet. Every question I had about making the software work like I need it to was quickly answered.

Avantages

We love how easy to use this software is and how it was completely customizable to our needs. It seamlessly allows our users to sign up for an account and sign up for classes without us having to walk them through it. Representatives are always there to answer my questions when I have them!

Inconvénients

I have come across a few small glitches in the software but tech support has always helped me figured out a way around them and run them up the ladder to IT. I do wish they would go back to a month-to-month payment model though!

Avantages

Setting Up is effortless and smooth.

Since we started to use Omnify, we have witnessed numerous enhancements and the introduction of new features.

Inconvénients

Setting up recurring classes on different weekdays throughout the year can be challenging and did not fully meet our expectations.

Avantages

Can manage various bookings, classes and memberships and cheaper than other membership platforms.

Inconvénients

Some technical errors but easily rectified by the customer support team.

Avantages

The Omnify reservation system has excellent functionality and has exceeded our expectations for a pool reservation system. The platform provides excellent features and is very user friendly. I especially like the calendar and check-in feature and how easy it is to see when classes are scheduled and who has checked in during a given swim session.

It is also very easy to schedule new sessions and the cloning feature is very helpful.

Inconvénients

I like the software alot. The only thing I would like added is a feature whereby one can send a message to only one person who has registered for a swim session. Now, you can only send to all confirmed attendees or wait listed through the system and not an individual person.

Avantages

the product is very easy to use and very customizable

Inconvénients

I would've like if there was a direct ticketing option available to sell events

Avantages

The service team is knowledgeable and extremely helpful and made uploading the necessary data and deploying the system a simple straightforward process.

Inconvénients

The skills and knowledge of the customer service team made problem solving simple and because its a very flexible system, customization was easy.

There was nothing I didn't like.

Avantages

I was on the lookout for a quick calendar feature for my learning platform and Omnify checked all the boxes. They also have great customer support and service. Ashrith is always around to answer our questions.

Inconvénients

Ashrith and Joel from the Omnify team were very helpful with the integration of Omnify onto my platform.

Avantages

The software is flexible and easy to adjust and understand.

Inconvénients

I am hopeful that there are possibilities for software integration for access control programs.

Avantages

The software is easy to set up and it has accounted for most of the functionality we needed to limit the number of people at the pool and the number of days in which they can book.

Inconvénients

We would like to have put multiple booking restrictions in place for booking a session, but unfortunately, the system didn't allow for that.

Avantages

It is easier to make reservations rather than using paper

Inconvénients

When using an appointment, I would like to tie it in with a class to reserve a certain area of the club.

Avantages

The software was recommended to me by our Pool Management Company based on another association using it last year and it working well. The availability of customer service is great. The updates via email about changes to new additions is also helpful to expand the use of the program in ways I hadn't thought of.

Inconvénients

I have not used the program long enough to say what I don't like.

Avantages

I like that this acts as a store front for my business. I can set up additional employees if needed as well as choose custom schedules for services. It's pretty customizeable so you can adapt it for your business needs. It combines scheduling and billing all in one.

Inconvénients

I would like to see more integration features available for different email marketing systems. The email system I use isn't available and it would make things easier for me to follow up with clients that way.

Avantages

It is extremely easy to use and I only needed to use tutorials once and contact support once.

The layout is clean and easy to navigate. The functions are very responsive.

Inconvénients

The website could be better and more customisable. It looks rather basic in terms of the view and I think customisation would help so users could add more of their touches such as videos or pictures.

Avantages

The ease of use is amazing. The check-in app is what got me here. Coming from an old booking platform using pen and paper to check people in was a hassle. Omnify makes it so much easier. Also, the class pass features. Customer support is amazing, they've been such a help with my transition into their software.

Inconvénients

I'd like to see the ability to offer two tickets for the price of one option. For the check in app, the class disappears into the "last month" tab the day of the event. I'd like to see it stay in "upcoming" until the event is actually over. Also, offer settings option for app. For Calendar, if there was an option to see an overall view, with events, classes and all other options. (these cons are hindrances but just improvements I'd like to see)

Avantages

Works very well for booking appointments and group sessions. We also enjoy the fact that comes with a mobile app. the basic set up and website widget are really nice features. Also they put out a lot of new features constantly

Inconvénients

After the basic set up is done, advance settings can be quit confusing. this tool can be quit buggy too, and I do not like the fact that they also charge a fee for transactions on top of the monthly plan

Avantages

I love all the features and how I am supported as I learn to use them.

Inconvénients

I've just started using this software, and so far it does everything I need it to do.

Avantages

Customer Service was extremely helpful. Questions were answered quickly and overall the set-up was effortless. Works well for booking reservations.

Inconvénients

No issues at this time. The system works perfectly for our needs.