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- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant pendant l'essai gratuit
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Provenance de l'avis
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Excellent pour la gestion des avis
Avantages
Yotpo est une une plateforme spécialisée pour la gestion des avis. J’apprécie beaucoup sa personnalisation. Le service client est de très bonne qualité.
Inconvénients
Avec ce produit, je n’ai pas encore eu de problème pour son usage. Je le recommande vivement.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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A solid solution provider for SMB e-commerce stores
Overall, Yotpo has been a good partner and allowed us to try out a lot of strategies with a single software provider. They're priced relatively competitively and will allow you to explore various marketing and user experience solutions to see if they're a good match for your business.
Avantages
Yotpo provides a set of best practice softwares that have been valuable for us as a DTC eCommerce business. Their review collection software is robust and one of the few that's able to syndicate out to the Bazaarvoice Network. It's cheaper to collect on Yotpo, rather than use the BV review collection software. Their UGC platform is a solid mid-grade solution to curate and display various social media content on our product display pages. Their SMS platform is competitive, but not revolutionary and allows for decent integration with Klaviyo. Their loyalty program is decent and allows SMB to offer a turnkey solution that will drive higher lifetime engagement with our biggest spending customers. They have tons of offerings and we are able to bundle together several of them to save on our contracts.
Inconvénients
The ability to have multiple products and services under a single brand is a double edge sword. While they're all "Yotpo" we do have a different account rep for each piece of software, leading to some fragmentation on our overall strategy and execution. Their software solutions are very much a one size fits all approach, which if you're a small e-commerce store, is great to get started, but for more custom implementations and solutions, you need to either push their internal teams, or do it yourself.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Tracking Reviews Made Easy!
I've been pretty satisfied overall. Plus Yotpo has many other apps that intergrate well.
Avantages
This app is very functional for the proce. I've used some more expensive ones, but Yotpo does everything those do for less $$$. I like the simplicity of the platform and find the customer service extrememly helpful.
Inconvénients
I wish there was a way to custimize my reveiw emails a little more.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Fabulous support!
We have worked with Yotpo for many years, I inherited them when I grew into my position and they made the transition very simple and easy. I appreciate that Yotpo is always looking for new ways to help customers.
Avantages
New & exciting features! Yotpo is always adding new features to make their platform more enticing. Excellent support, they are always eager to help.
Inconvénients
It is pricey, worth it- yes. But, it's not a small cost by any means.
Réponse de Yotpo
Hi Brittney! Thank you so much for leaving a review! We're happy to hear you're enjoying Yotpo and really value your feedback as we continue to evolve our product and the way we serve our community. Our pricing structure is definitely custom built to each and every business & we're happy to hear you're seeing the results.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Yotpo was too expensive and limited for us
Yotpo was simply too complicated and expensive for a small company like ours. We ended up changing for another product.
Avantages
Yotpo was implemented before I join the company. It helped us gather feedbacks on our products and certify them.
Inconvénients
Yotpo was too expensive. Also, without taking a super premium plan, it was not possible to ask for customized feedbacks to our customers (how does it fit, was it comfortable etc.).
Réponse de Yotpo
Thanks so much for your feedback. We're constantly working to improve our pricing and packaging options to ensure that brands are using the plan that best fits their needs. We encourage you to reach out to our customer support team to learn more about our pricing, packages, and available features.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Ease of use
Gaining Customer trust through reviews have been my main reason for using Yotpo, my overall experience has been wonderful.
Avantages
The integration and use of Yotpo has been impactful for my small Business and extremely easy to use. I would recommend anyone to use Yotpo to gain customer reviews and confidence in products.
Inconvénients
I would like to export my reviews from Yotpo to Google but I have been having trouble doing so, An easier export would be desirable but not sure if at all possible.
Réponse de Yotpo
Thank you so much for leaving a review — we're so happy to learn that you're enjoying Yotpo Reviews! We also encourage you to reach out to our support team so that we can get a better understanding of how you'd like you export your reviews.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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I use Yotpo to contact my 5,000+ customers!
Very good customer service too.
Avantages
I love the text messaging feature to notify my customers when I'm going live. I also use Yotpo to collect reviews and Yotpo makes it easy with a click of a button to directly post the review on the product.
Inconvénients
I would love to see more free features like personalized emails for review collection.
Réponse de Yotpo
Thank you for taking the time to leave a review — we appreciate your feedback! Recently, we made some enhancements to our Reviews product to include a no-code email editor so that you can create beautiful, on-brand review request emails. We encourage you to reach out to our team to learn more.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Always great for sales
Avantages
I love the convenience and How I don’t have to think too hard! So appreciative for this product
Inconvénients
The pricing but it’s worth the price of exchange
Réponse de Yotpo
Thank you for sharing your thoughts with us — we appreciate your feedback and we're always working to improve our pricing and packing options.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Amazing Application
Yotpo really encourages our users to leave reviews on our site which is invaluable as far SEO is concerned. It has created a forum for customers to ask questions about products and share their real life experience and use of our products. It has improved our customer engagement and we have really gained insight into their journey on our site.
Avantages
Easy to build photo galleries. Easy to collect social media posts relating to our products. Customer reviews are easy to filter and display and their sentiment readings help filter out problematic reviews. Collecting reviews is extremely easy and we receive a steady stream everyday.
Inconvénients
We dont use the tool as best we can. Gathering permissions for user generated content has been a slow process.
Réponse de Yotpo
Hi Katie! We really appreciate you leaving a review and are happy to hear you're enjoying Yotpo and seeing the benefits.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Not worth
I learned an expensive lesson. Never sign an annual contract with an app before a trial run to confirm the true value of the software. At this rate, we're looking at an eternity before any sign of ROI.
Avantages
I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.
Inconvénients
When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.
Réponse de Yotpo
Hi Dave,
First, thank you for your candor and feedback. Although sometimes painful to hear, this is what we need to ensure we understand from our client's perspective to continue growing and improving in the right direction.
If you don't mind, I've gone ahead and tagged your dedicated CSM to double check and guarantee we are doing everything in our power to achieve your milestones using our product that you expected to reach. I assure you we are here to set you up for success, and if you ever feel that isn't the case we hope you raise the flag with us so we can work with you and make any changes needed.
Thanks again for your time and for writing this feedback - we'll be in touch shortly.
Best regards,
The Yotpo team
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Yotpo Awesome Software
Avantages
Your reviews are automatically posted to social media.
Inconvénients
I would love to upgrade to one the other plans, but they are expensive. Would be great to come up with a mid tier plan
Réponse de Yotpo
Thank you for taking the time to leave your review. We always try to ensure our customers are on their 'right fit' plan, meaning how much you're paying should align with the services you're receiving. While we designed our pricing model to most comfortably scale with your business and growth, we understand that it may not be right for everyone. Feel free to reach out any time to us with any questions you might have about our plans or pricing model. We will do our very best to make sure you get the most of your Yotpo plan.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Used for Product Review Moderation
Good so far! I don't have another product review program to compare it to but it does the job
Avantages
Really easy to navigate, tons of filters to narrow down results, easy to search using keywords, uploaded photo quality is great
Inconvénients
There's a lot of ads on the version I use, sometimes its hard to load and I have to keep refreshing the page
Réponse de Yotpo
Thank you for taking the time to leave your feedback. We are always working on improving our product and services and your input is incredibly valuable. If you're experiencing any lingering issues, please reach out to our customer service at any time, and they will do their best to assist you.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
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Yotpo Helps You Get Reviews
I needed reviews for my website and product reviews that would be collected automatically with minimal work on my part. A bonus is that they could be shared to other sites like Facebook, and Twitter.
Avantages
I use the free version of Yotpo. It was easy to install on my website and once it was done it started collecting reviews and posting them once I approved them. I haven't had any problems. Yotpo also helps you to easliy post the reviews on your social media sites.
Inconvénients
There's something about navigating the dashboard on Yotpo that I can't get the hang of. Everytime I go on to check and approve my reviews I have to follow my notes. It's not intuitive. I can get it done but it's a small frustration.
Réponse de Yotpo
Hi Vivian, thank you so much for leaving a review. We really appreciate your feedback and especially your note about the dashboard as we continue to develop and improve our product and services.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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Yotpo has been such a success for our business - highly recommend!
We have increased our on-site reviews from less than 100 to 1,000+ in a matter of months. The experience has been easy and seamless for me, which is great because I dont have to dedicate a ton of time to it.
Avantages
Yotpo was easy to install, easy to monitor and we've seen such great results from it. The customer service team is awesome and always willing to help and troubleshoot (and do it quickly). Highly recommend!
Inconvénients
There are some features that aren't easily customizable so it can cause some frustration when having to outsource or work with their team to get it exactly as you want it. But nevertheless, they're extremely helpful so that's never too much of a pain.
Réponse de Yotpo
Hey Molly,
Thank you so much for the glowing review! We're pretty huge fans of our customer service as well and we'll make sure to pass on your kind words.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
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The perfect review app for scaling ecommerce businesses
At a very basic level, Yotpo has been great at getting us quality reviews.
But Yotpo is much more than just a review platform because we are using it as part of our post purchase customer experience with triggered email sent to our customers a couple weeks after they have placed their order. This email is a great opportunity to keep the line of communication with the customer open and with the discount code integrations with Shopify we are able to send out incentives for reviews which not only encourages more reviews on our site, but it also encourages repeat purchase activity from these customers. This helps us build a higher average LTV because customers are incentivized to shop, review, and repeat.
Yotpo has also been great for scaling our business. We started with a very basic package that was easy to integrate into our Shopify site(up and running in a day), but we have upgraded along the way and are now using a more robust offering that allows us to send dynamic coupon codes(to eliminate the chance of code abuse), add fit details to the review pages, and make the reviews searchable in google listings. These features and functionality allow us to look and function the review section of our site at a level that is comparable to much larger competitors and ecommerce companies.
Overall, Yotpo is a no-brainer for your business.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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Makes getting reviews easy, but had problem with Shopify
Avantages
I liked how it automated reviews and made it very easy for someone to review the products.
Inconvénients
I didn't like that when we had to uninstall it from Shopify, it didn't uninstall itself properly and left widgets and other code on our site.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Great platform!
Great!
Avantages
Easy to use - and great customer service.
Inconvénients
Nothing - like everything. Nothing to ay I like least about it.
Réponse de Yotpo
Thank you so much for leaving this review! We're so happy to hear you're enjoying Yotpo!
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Good for 3rd party software
The biggest benefit is sales.
Avantages
The best part of the software is that not only does it collect reviews but it sends out the emails automatically and can post directly to social media.
Inconvénients
The worst part about the software is the cost . It seems like 5k+ per year is a little bit of an overkill for essentially a email marketing company.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
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Excellent product and outstanding customer support
they provide a tool for our customers to review our product.
Avantages
The product is clean, used widely among major e-commerce sites and their customer service is absolutely outstanding. Always. Every Yotpo representative is well versed on their product and the relation of the tool with my site and SEO as well. They are awesome.
Inconvénients
There is nothing that we don't like about yotpo.
Réponse de Yotpo
Thank you so much for this amazing review! We are absolutely thrilled to hear you're enjoying using Yotpo! We're always working on improving our product and our customer support and we're so happy to hear we hit the mark with you.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Great integration
It was good. The tool is clean and easy to use. I will totally recommend it.
Avantages
We were looking for a software that could be integrated to your current ecommerce solution. Yotpo integrated well with our Plus account .
Inconvénients
It is way to expensive for what we were looking now.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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A pretty Plus + Play platform
Avantages
Very easy to set up. Great responsive customer service. Can submit reviews easily from mobile.
Inconvénients
Analytics could improve. Recommended products widget does not distinguish between pages and shows the same products on every page.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Free plan is excelent
Fun nd easy way to show you reviews to customers.
Avantages
Free plan has lots of features that work well
Inconvénients
Price for other plans seems a bit high for what it’s worth.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Reviews are life
As soon as download this software to my website, it asked my past customers for reviews. I instantly got a few without much effort. I appreciate how they email notify you about the reviews you recieved and allow you to make a post about it. We all know reviews work! So let them work for your business!
Avantages
Being able to leverage real customer reviews is perfect.
Inconvénients
I have not encountered any negative aspects
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Easy to use and help booming your business
Avantages
Easy to use and help booming your business.But i think function could be more.The carousell window don't lookd good.
Inconvénients
easy to use and not expensive. but if it can invite people do product reviews
Réponse de Yotpo
Hi Alex! Thanks for taking the time to write a review. We're constantly working to make our platform easier to use and more accessible for our customers - and really appreciate your feedback in that process. Thanks again!
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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A great all round tool for my business.
Avantages
Great all in one marketing and POS solution with integrated reviews systems, loyalty rewards and great preset design templates.
Inconvénients
The design templates to choose from are a little limited so a few more wouldn't go amiss.
Réponse de Yotpo
Hi Liam, thanks for leaving a review! Your feedback is much appreciated and an important part of how we improve our product and serve our community.
