Yotpo

Avantages

Yotpo est une une plateforme spécialisée pour la gestion des avis. J’apprécie beaucoup sa personnalisation. Le service client est de très bonne qualité.

Inconvénients

Avec ce produit, je n’ai pas encore eu de problème pour son usage. Je le recommande vivement.

Avantages

Yotpo est un top logiciel pour la gestion des avis sur les sites webs mettant en les utilisateurs . Très facile à utiliser et très efficace

Inconvénients

Très bon et sa facilité d'utilisation le rends meilleur . J'ai pas encore eu d'inconvénient sur Yotpo

Avantages

Intégration à Klaviyo et Shopify parfaite.

Inconvénients

les liens url raccourcis ne fonctionnent pas et le nombre de caractères SMS peut dépasser sans qu'on en soit informé

Avantages

The software works really well. The support is good. It's probably the best out there on the market.

Inconvénients

The cost, and the language issue. (Not being able to translate)

Avantages

Yotpo provides a set of best practice softwares that have been valuable for us as a DTC eCommerce business. Their review collection software is robust and one of the few that's able to syndicate out to the Bazaarvoice Network. It's cheaper to collect on Yotpo, rather than use the BV review collection software. Their UGC platform is a solid mid-grade solution to curate and display various social media content on our product display pages. Their SMS platform is competitive, but not revolutionary and allows for decent integration with Klaviyo. Their loyalty program is decent and allows SMB to offer a turnkey solution that will drive higher lifetime engagement with our biggest spending customers. They have tons of offerings and we are able to bundle together several of them to save on our contracts.

Inconvénients

The ability to have multiple products and services under a single brand is a double edge sword. While they're all "Yotpo" we do have a different account rep for each piece of software, leading to some fragmentation on our overall strategy and execution. Their software solutions are very much a one size fits all approach, which if you're a small e-commerce store, is great to get started, but for more custom implementations and solutions, you need to either push their internal teams, or do it yourself.

Avantages

Yotpo had some nice subscription management features and many integrations that worked well with our company

Inconvénients

There were too many bugs and things breaking.

Avantages

It’s pretty straightforward and provides some good idea. Ideas for scripted messages.

Inconvénients

Customer service generally isn’t great but the product is solid

Avantages

We love the ease of collecting reviews, as well as their shoppable UGC and SMS solutions.

Inconvénients

We've had a few small logistics issues comes up on the Yotpo visual side, although we have collected quite a lot of images over the years which could have contibuted.

Avantages

very easy to use, customizable, the analytics are easy to read and track . Services are affordable

Inconvénients

I don't have any cons from using the Yotpo app

Avantages

Yotpo makes full stack marketing 100% easier - The email functionality is my favourite part.

Inconvénients

Nothing really - It's a fantastic tool that should be used by all brands!

Avantages

Simplicity, well done integrations with Shopify and Klaviyo among others

Inconvénients

Very performance heavy on site, very little customization as well as the lack of ratings

Avantages

Easy and convenient access to website features

Inconvénients

Some synchronizations are not the best and lately there has been a lot of problems with login

Avantages

It was simple, easy to install and had a user friendly UI

Inconvénients

To pricey for what it offered and its censor/filter was horrible in sweden

Avantages

This app is very functional for the proce. I've used some more expensive ones, but Yotpo does everything those do for less $$$. I like the simplicity of the platform and find the customer service extrememly helpful.

Inconvénients

I wish there was a way to custimize my reveiw emails a little more.

Avantages

Yotpo is very easy to use and install, its features are very interesting and its user interface is excellent.

Inconvénients

No drawbacks, but I'd have liked it to be cheaper in terms of price

Avantages

Its likely the best review widget available particularly for Shopify. Many different plans are available and the functionailty is superior to other competitors. Support is second to none.

Inconvénients

There is nothing to not like to be honest.

Avantages

The best feature about Yotpo is it's seamless features that are simply easy to use. They are perfect for beginning users as well as advanced features. Automation features are key with any business owners, but especially with small business owners where the main person wears many hats.

Inconvénients

Nothing that I can think of at this time. All features are A+

Avantages

I love how easy it is for our company to use yotpo. It's not something that I need to think about daily because the system runs so smooth.

Inconvénients

It is a little pricey to be able to share reviews across platforms. We had to upgrade our package three fold to get this feature.

Avantages

A lot of automatic features, and the software takes care of most things.

Inconvénients

1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are.
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.

2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.

Avantages

The best thing about Yotpo is it works really well no matter how much time and attention I give it every day. It works best when I'm responding to reviews and using the social boost features to take advantage of all the great reviews that we're receiving. However, if I'm overwhelmed with other work, then I don't HAVE to log in and check things. Yotpo just works.

Inconvénients

It's not inexpensive, but it's definitely worth the money. I had to "go to bat" in order for our company to adopt this solution, but it didn't take long for everyone to see the value. And now there's no question that Yotpo provides a big boost to our brand, user experience, SEO, and advertising.

Avantages

Reviews are incredibly important and Yotpo is a great platform to deliver them. They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit. Support has always been quick and helpful. They are a Google reviews partner, which is important to us.

Inconvénients

The interface could be easier to navigate. The price is pretty high, but going cheaper means you may not get a platform that people know and trust.

Avantages

1. The people behind it the Apps
2. The technology software
3. The accreditation built over time

Inconvénients

I wish the google integration was more affordable (The ability to see my product ratings on Google Search). To pay several hundred per month for that feature is a bummer; that's not a software glitch, that's more of a Google is ripping Yotpo Off glitch & Yotpo has to cover their costs - I am but a humble business who donates processed and thus wants ALL the features for less :)

Avantages

It was so easy to integrate with shopify!! Support was so helpful with assisting the account setup.

Inconvénients

I have not had any complaints, which sounds crazy. But this software fits my needs perfectly.

Avantages

It it a great software since it comes with sms marketing. If offers integration with email marketing. So the brands can do Omni channel marketing with yotpo alone

Inconvénients

The Yotpo rewards free program is just for show. There are barely any features in it. Any brand would like to explore the free plan, see how the app is performing before making a commitment to switch to a paid plan. They don't offer anything in free plan making it tough to decide. The widget in free plan is not at all appealing

Avantages

I love being able to see what my customers are saying, as well as the automatic posting of reviews.

Inconvénients

Once they no longer supported my web host GoDaddy it was difficult for someone not tech savvy to make necessary changes when needed.