Okendo
4,8
(213 avis)
Transformez vos clients en véritables adeptes de votre marque avec Okendo. Cette plateforme de gestion intégrée des...
Software Advice propose des recherches objectives et indépendantes ainsi que des avis d'utilisateurs vérifiés. Nous recevons parfois un paiement lorsque vous consultez la page d'un éditeur via nos liens.
En savoir plus
En savoir plus sur Yotpo
Yotpo est une plateforme de content marketing basée sur le cloud pour les entreprises d'e-commerce qui permet aux utilisateurs de compiler du contenu généré par les utilisateurs et d'utiliser ce contenu pour développer une marque et gérer l'expérience client. Cette solution intégrée permet aux marques de recueillir, gérer et répondre au contenu généré par les utilisateurs. Elle exploite les avis et les photos des clients tout au long du parcours de l'acheteur pour renforcer la confiance de ces derniers. Les utilisateurs peuvent combiner des avis et des photos avec des options d'affichage personnalisées pour améliorer la présence de la marque. Ils peuvent également mettre en avant le contenu des clients dans les campagnes de marketing afin d'améliorer le référencement auprès d'acheteurs potentiels.
Yotpo surveille le classement des sites d'e-commerce dans le SEO et les canaux de réseaux sociaux. Elle offre des fonctionnalités de content marketing telles que l'e-mail marketing, le marketing automation et l'analytique, le marketing social, la gestion des ressources marketing, la recherche et le marketing mobile. La solution aide les utilisateurs à comprendre ce que les clients pensent de leurs produits et à identifier les opportunités d'amélioration de l'expérience client.
Des intégrations sont possibles avec Shopify, Magento, BigCommerce et WooCommerce. Tarification mensuelle. L'assistance est assurée à travers une base de connaissances.
Yotpo - Prix
Yotpo n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Yotpo est disponible à partir de 368,00 $US/mois.
À partir de :
368,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Non
Produits similaires à Yotpo
Shopify
4,5
(6537 avis)
Shopify est une plateforme d'e-commerce basée sur le web qui offre un système de PDVm (point de vente mobile). Le PDVm...
Klaviyo
4,6
(474 avis)
Klaviyo est une solution d'e-mail marketing basée sur le cloud pour les entreprises d'e-commerce. Parmi ses principales...
Square Appointments
4,5
(224 avis)
Square Appointments est une solution cloud de gestion des rendez-vous qui permet aux professionnels de gérer les...
Podium
4,3
(513 avis)
Podium est une plateforme d'interaction client qui utilise une messagerie texte pour aider les entreprises à gérer les...
Paperturn
4,9
(140 avis)
PaperTurn est une plateforme basée sur le cloud, qui permet aux petites et grandes entreprises de convertir des PDF en...
Birdeye
4,7
(666 avis)
Birdeye est une plateforme d'expérience client tout-en-un. Plus de 80 000 entreprises utilisent Birdeye chaque jour...
Marketing 360
4,6
(1124 avis)
Marketing 360 est une plateforme cloud de marketing adaptée aux entrepreneurs et aux PME. Cette solution permet aux...
Tous les avis sur Yotpo Appliquer les filtres
Filtrer par :
Classer par :
367 avis
Parcourir les avis sur Yotpo
367 avis sur 367
Tous les avis sur Yotpo Appliquer les filtres
Filtrer par :
367 avis
Classer par :
Estelle
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
-
Provenance de l'avis
4
Publié le 13/11/2023
Excellent pour la gestion des avis
Avantages
Yotpo est une une plateforme spécialisée pour la gestion des avis. J’apprécie beaucoup sa personnalisation. Le service client est de très bonne qualité.
Inconvénients
Avec ce produit, je n’ai pas encore eu de problème pour son usage. Je le recommande vivement.
Serge Isidore
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
5
Publié le 18/07/2023
Logiciel de gestion des avis
Dans l'ensemble, c'est une meilleure plateforme de gestion des avis très intéressant . Yotpo bat les autres services d'avis à ce prix avec une intégration plus facile, plus d'engagement client qui se convertit en ventes et offres de meilleures fonctionnalités . C'est une très bonne plateforme
Avantages
Yotpo est un top logiciel pour la gestion des avis sur les sites webs mettant en les utilisateurs . Très facile à utiliser et très efficace
Inconvénients
Très bon et sa facilité d'utilisation le rends meilleur . J'ai pas encore eu d'inconvénient sur Yotpo
Luc
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
4
Publié le 29/11/2022
Parfait pour le remarketing SMS
Avantages
Intégration à Klaviyo et Shopify parfaite.
Inconvénients
les liens url raccourcis ne fonctionnent pas et le nombre de caractères SMS peut dépasser sans qu'on en soit informé
Réponse de Yotpo
Thank you for leaving a review, we appreciate you sharing your thoughts with us. We encourage you to reach out to our support team for assistance with the short code.
Répondu le 08/01/2023
Justin
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5
Publié le 26/04/2023
Probably one of my favorite apps for my shop
I have had a great experience. I think it is pretty awesome, and I am even using other apps of theirs due to this
Avantages
The best feature IMO is the use of the app for free up until the first 50 purchases.
Inconvénients
The least favorite was the inability to try some of the premium features, such as some of the review setup options, so some stuff I did not know if it was worth up[grading early to get.
Jo-Ann
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5
Publié le 29/11/2023
Great tool for SME's to manage website reviews
I love this review app. I have used others and this one is better and cheaper than those I've tried. It's so easy to set it all up and massively important for social proof.
Avantages
So easy to set up automations with Shopify so that each time a customer makes a pruchase they are automatically sent a review request after a certain period
Inconvénients
Can be a bit slow, and the inability to import reviews from other marketplaces and websites (i.e. Etsy, Google, Amazon, Trustpilot) automatically makes it a slow manual process - through which you can only upload product (not site) reviews.
Andrew
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
4
Publié le 31/12/2024
A solid solution provider for SMB e-commerce stores
Overall, Yotpo has been a good partner and allowed us to try out a lot of strategies with a single software provider. They're priced relatively competitively and will allow you to explore various marketing and user experience solutions to see if they're a good match for your business.
Avantages
Yotpo provides a set of best practice softwares that have been valuable for us as a DTC eCommerce business. Their review collection software is robust and one of the few that's able to syndicate out to the Bazaarvoice Network. It's cheaper to collect on Yotpo, rather than use the BV review collection software. Their UGC platform is a solid mid-grade solution to curate and display various social media content on our product display pages. Their SMS platform is competitive, but not revolutionary and allows for decent integration with Klaviyo. Their loyalty program is decent and allows SMB to offer a turnkey solution that will drive higher lifetime engagement with our biggest spending customers. They have tons of offerings and we are able to bundle together several of them to save on our contracts.
Inconvénients
The ability to have multiple products and services under a single brand is a double edge sword. While they're all "Yotpo" we do have a different account rep for each piece of software, leading to some fragmentation on our overall strategy and execution. Their software solutions are very much a one size fits all approach, which if you're a small e-commerce store, is great to get started, but for more custom implementations and solutions, you need to either push their internal teams, or do it yourself.
Fabian
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
2
Publié le 07/01/2025
Simple, easy to use but lack the advanced features
Good, not worth the price we paid and we moved on to Lipscore instead
Avantages
Simplicity, well done integrations with Shopify and Klaviyo among others
Inconvénients
Very performance heavy on site, very little customization as well as the lack of ratings
Stephanie
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 09/08/2024
Yotpo is the best!
We've worked with Yotpo for 10 years and are very happy with their services!
Avantages
We love the ease of collecting reviews, as well as their shoppable UGC and SMS solutions.
Inconvénients
We've had a few small logistics issues comes up on the Yotpo visual side, although we have collected quite a lot of images over the years which could have contibuted.
Jarah
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 04/07/2024
It is Worth it
Avantages
very easy to use, customizable, the analytics are easy to read and track . Services are affordable
Inconvénients
I don't have any cons from using the Yotpo app
Larissa
- Secteur d'activité : Emballage et conteneurs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
4
Publié le 28/10/2024
Great overall
Been using for over 2 years and it's a great platform overall
Avantages
Easy and convenient access to website features
Inconvénients
Some synchronizations are not the best and lately there has been a lot of problems with login
Pelle
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
3
Publié le 17/01/2025
Easy to use, not worth the price for us
Mid, a bit buggy and not worth the cost for us, quite low response rate
Avantages
It was simple, easy to install and had a user friendly UI
Inconvénients
To pricey for what it offered and its censor/filter was horrible in sweden
Marcus
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
3
Publié le 26/12/2024
Not great, but it works
Not that good. Used their reviews a few years ago, and SMS until last month or so. Nothing is great, just meh.
Avantages
SMS feature. Mostly been using that recently but it was also a bit too buggy.
Inconvénients
The pricing and how they try to do everything, but end up doing nothing great.
Owen
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
5
Publié le 08/11/2024
works really well to reward repeat customers and drive customer loyalty
Avantages
Excellent integration with our Shopify ecommerce store, works really well to reward repeat customers and drive customer loyalty automatically
Inconvénients
sometimes customers don't like extra emails from the service
Liliane
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
5
Publié le 19/09/2023
Yotpo review
Avantages
Yotpo is very easy to use and install, its features are very interesting and its user interface is excellent.
Inconvénients
No drawbacks, but I'd have liked it to be cheaper in terms of price
Markeisha
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 14/03/2023
Don't look any further!
Avantages
Running my cosmetic business requires that I show up as close as I can to the customer and SMS allows me to do that! I've used Yotpo for about 3 years and I have been recently loving the new improvements with campaign planning and templates!
Inconvénients
I have no feedback in this area, my needs are being met with this app!
Réponse de Yotpo
Thank you so much for the positive review — we're so happy to hear that you're enjoying Yotpo SMSBump!
Répondu le 05/04/2023
Dal
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
4
Publié le 20/03/2023
Yotpo Does Its Job
I highly recommend you add the app and give it a try. Works well for product reviews and ratings.
Avantages
Its likely the best review widget available particularly for Shopify. Many different plans are available and the functionailty is superior to other competitors. Support is second to none.
Inconvénients
There is nothing to not like to be honest.
Réponse de Yotpo
Thank you so much for taking the time to leave a review — we're happy to hear that you're enjoying our Reviews product!
Répondu le 05/04/2023
Tahquetta
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 23/03/2023
Seamless & Satisfied
Avantages
The best feature about Yotpo is it's seamless features that are simply easy to use. They are perfect for beginning users as well as advanced features. Automation features are key with any business owners, but especially with small business owners where the main person wears many hats.
Inconvénients
Nothing that I can think of at this time. All features are A+
Réponse de Yotpo
Thank you so much for leaving a review. We're so happy to hear that our product is so easy and seamless to use!
Répondu le 05/04/2023
Utilisateur vérifié
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 08/06/2022
The best platform for collecting customer reviews
An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool.
Avantages
We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is how easily it integrates with your website and provides customers with a widget to leave product reviews or ask questions. The benefit is that all reviews are available for moderation in one location. It is also useful to be able to comment directly to consumers, add tags as needed, and keep a summary of all reviews and questions. It is simple to find exactly what you are looking for, whether by product name, number of stars, email addresses, or other criteria.
Inconvénients
I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone.
Réponse de Yotpo
Thank you for taking the time to leave a review, we truly appreciate it. We are constantly working on improving our products and your feedback is a crucial part of our process.
Répondu le 10/08/2022
Nicole
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4
Publié le 28/03/2022
Yotpo Review
Our experience has been decent. We don't typically hear from our rep to help us improve our reviews or to go over best practices.
Avantages
It's a nice review program that allows us to get a pulse on what's happening with our customer's orders and the feedback on what customers like.
Inconvénients
The software is limiting. We can't adjust the timeline for when the reviews go out based on domestic vs international orders. International orders take longer to arrive so trying to set the review for when the item arrives and leaving a review is top of mind becomes difficult. If we have a pre-order item we can't set a different timeline for these and when the customer receives a review before we have shipped it confuses the customer.
Réponse de Yotpo
Thank you for taking the time to leave a review. Your feedback is a crucial part of our improvement efforts. Please know that our customer service team is available to you 24/7 if you're experiencing any issues.
Répondu le 29/05/2022
Kimberley
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
5
Publié le 20/03/2023
Always great for sales
Avantages
I love the convenience and How I don’t have to think too hard! So appreciative for this product
Inconvénients
The pricing but it’s worth the price of exchange
Réponse de Yotpo
Thank you for sharing your thoughts with us — we appreciate your feedback and we're always working to improve our pricing and packing options.
Répondu le 05/04/2023
Yemin
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
4
Publié le 18/01/2018
Best review app period.
More reviews mean more credibility. We mix up Yotpo review and Google trusted store review and it proves we have better sales than before. Controlling review is not easy, but it's easier than ever with Yotpo. Their dashboard and the moderate system is easy to handle and very intuitive.
Avantages
Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot.
Inconvénients
Picture update feature updated so far, but the problem is pricing. As fa as I know, it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years.
Grant
- Secteur d'activité : Automobile
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
4
Publié le 29/07/2022
Good Software, Poor Communication and Help
Yotpo offers a solid product for Loyalty Programs and Referral Programs, but if you don't have a dedicated team to figure out implementation, this can be a real arduous process to set up. Also, the customer support/reps are not knowledgeable.
Avantages
The software is a great product. It functions well and we haven't had many issues with it. Implementation was difficult because their backend support to help walk us through the process seemed like he was overwhelmed with work. He knew the product really well and was helpful, but you could tell he was really stretched thin. It took us almost 3 times longer to get setup than anticipated, which was unfortunate.
Inconvénients
Getting help from our customer reps has been a really negative experience. It feels like they don't want to help and/or are unable to help. Every question we have ends with a, "I'll look into that..." and then we never hear anything back.
Réponse de Yotpo
Thank you so much for sharing your thoughts with us - we really appreciate it.
In order to provide our customers with the best service, our support team works 24/7 globally, so we're sorry to hear you've encountered some difficulty.
Please reach out to us if you're still experiencing issues - we're more than happy to help and want to ensure that any concerns you may have are addressed.
Répondu le 28/09/2022
Utilisateur vérifié
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
1
Publié le 31/12/2019
Dishonesty can do damage to your business
If you want customers to trust you, I would recommend you stay away from using Yotpo.
Avantages
Yotpo does not offer any major benefits. You can invite more people to view your account, but that’s a standard feature.
Inconvénients
The biggest downfall of this software is that you can choose to not publish negative reviews. While that may be seen as a benefit for businesses, it removes all credibility and will damage your reputation.
Réponse de Yotpo
Thank you so much for taking the time to leave a review, we appreciate your feedback and understand that Yotpo wasn't the right fit for you. As far as benefits, we offer reviews, rewards & referrals, visual galleries, and additional benefits to support businesses as they grow. Re review moderation, of course, we do offer this to our customers! We encourage our customers to publish all reviews but offer moderation should there be inappropriate language, illegibility, and so on. Yotpo was founded to help customers better understand what they're purchasing before they purchase it - through our reviews, brands have been able to learn & adjust based on customer feedback, and end customers have been able to provide that feedback and learn about whether or not a brand or product will be right for them. We encourage all customers (potential or current) to peruse our case studies, reviews, and resources to understand if Yotpo is the right fit for them too. Thank you again for your feedback.
Répondu le 15/01/2020
Travis
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 09/11/2017
Delivers reviews, easy to use!
It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.
Avantages
Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.
Inconvénients
Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.
Lauren
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 26/10/2021
Great tool for growing and managing reviews
Our overall experience using Yotpo has been great. It has helped us to engage our customers, collect nearly 500 reviews, and showcase them to help drive future purchases.
Avantages
The Yotpo platform is easy to use, and makes collecting and managing reviews pretty seamless. I also love how our Yotpo account manager makes improvement suggestions, and offers to implement them on our behalf. The support team at Yotpo is also very helpful, especially for a SMB like ours that doesn't always have a developer available to make a change. They are quick to reply and incredibly helpful in implementing changes.
Inconvénients
I wish it were easier to customize aesthetic without requiring developer or support assistance.
Réponse de Yotpo
Thank you for taking the time to leave a review. We're thrilled to hear that you're already seeing the positive impact of Yotpo on your site.
Répondu le 16/01/2022
