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- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Really good software if price is not a buying factor.
Positive, though was spending far too much. Then covid hit and they brought their entry prices down dramatically. Staff were really helpful. It's really good software. It gets you reviews.
Avantages
The software works really well. The support is good. It's probably the best out there on the market.
Inconvénients
The cost, and the language issue. (Not being able to translate)
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Yotpo is the best!
We've worked with Yotpo for 10 years and are very happy with their services!
Avantages
We love the ease of collecting reviews, as well as their shoppable UGC and SMS solutions.
Inconvénients
We've had a few small logistics issues comes up on the Yotpo visual side, although we have collected quite a lot of images over the years which could have contibuted.
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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It is Worth it
Avantages
very easy to use, customizable, the analytics are easy to read and track . Services are affordable
Inconvénients
I don't have any cons from using the Yotpo app
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Seamless & Satisfied
Avantages
The best feature about Yotpo is it's seamless features that are simply easy to use. They are perfect for beginning users as well as advanced features. Automation features are key with any business owners, but especially with small business owners where the main person wears many hats.
Inconvénients
Nothing that I can think of at this time. All features are A+
Réponse de Yotpo
Thank you so much for leaving a review. We're so happy to hear that our product is so easy and seamless to use!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Yotpo has been essentual for our company
Customer service is amazing. They have gone onto our shopify site for us and any issues we have had.
Avantages
I love how easy it is for our company to use yotpo. It's not something that I need to think about daily because the system runs so smooth.
Inconvénients
It is a little pricey to be able to share reviews across platforms. We had to upgrade our package three fold to get this feature.
Réponse de Yotpo
Thank you for taking the time to leave your feedback, we really appreciate it. We are constantly working on iterating our pricing/package options to make sure our customers are on their 'right fit' plan. If you have any questions about our pricing, plans, or features available to you, please feel free to reach out to our customer support at any time.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Great Platform Overall
Overall, the platform has been pretty great. Our biggest gripe would be in the pricing. As a small business it is incredibly hard to have all of the important things (like a review platform) we need to be successful and also drive the kind of revenue we need to be sustainable. Every service costs money and it adds up quick. Most services are not small business focused as they get a lot more money from enterprise packages, which is unfortunate us little guys. Yotpo does offer growth packages, but they ramp up in price really quickly.
Avantages
Reviews are incredibly important and Yotpo is a great platform to deliver them. They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit. Support has always been quick and helpful. They are a Google reviews partner, which is important to us.
Inconvénients
The interface could be easier to navigate. The price is pretty high, but going cheaper means you may not get a platform that people know and trust.
Réponse de Yotpo
Thank you for leaving a review. We're so happy to hear you're satisfied with Yotpo and the results you've been seeing. We are constantly iterating our pricing/plan options in an effort to provide the best solution for businesses at each point in their journey; however, we understand that it doesn't work for everyone. Please feel free to contact us if you have any questions regarding the plan you're on or the other plans we offer.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Reviews Sourced the Right Whey ~ AGN Roots
Yotpo creates the best review app for Shopify without question. I Love the, Subscribe & Save, Reviews Features, Integrations, and most of all, the various stars at all levels, including customer-facing services. I get emailed daily by competitors and always respond, "If you can do it better than YotPo - I'm in" I have yet to consider changing services and find that working with the technical talents of YoTpo has raised my expectations too high to be emailed a 2nd time by competitors in the Shopify integration space.
Avantages
1. The people behind it the Apps
2. The technology software
3. The accreditation built over time
Inconvénients
I wish the google integration was more affordable (The ability to see my product ratings on Google Search). To pay several hundred per month for that feature is a bummer; that's not a software glitch, that's more of a Google is ripping Yotpo Off glitch & Yotpo has to cover their costs - I am but a humble business who donates processed and thus wants ALL the features for less :)
Réponse de Yotpo
Thank you so much for taking the time to leave this review, we really appreciate it. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan and features or any of our other plans, please feel free to reach out to our support team at any time.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Fabulous support!
We have worked with Yotpo for many years, I inherited them when I grew into my position and they made the transition very simple and easy. I appreciate that Yotpo is always looking for new ways to help customers.
Avantages
New & exciting features! Yotpo is always adding new features to make their platform more enticing. Excellent support, they are always eager to help.
Inconvénients
It is pricey, worth it- yes. But, it's not a small cost by any means.
Réponse de Yotpo
Hi Brittney! Thank you so much for leaving a review! We're happy to hear you're enjoying Yotpo and really value your feedback as we continue to evolve our product and the way we serve our community. Our pricing structure is definitely custom built to each and every business & we're happy to hear you're seeing the results.
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Not great, but it works
Not that good. Used their reviews a few years ago, and SMS until last month or so. Nothing is great, just meh.
Avantages
SMS feature. Mostly been using that recently but it was also a bit too buggy.
Inconvénients
The pricing and how they try to do everything, but end up doing nothing great.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Love the new widget upgrades!
Avantages
I like the customization aspect. It flows nicely with our site and looks very natural. The new widgets are great! They made the customer images larger which looks really nice!
Inconvénients
I do wish it was a bit less expensive but I also feel it is worth it.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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My review
Review management. Helps hesitant customers see value when other "real" people also have purchased the same thing .
Avantages
Ease of use, 100%. A lot more functions that I don't use, but room to grow into.
Inconvénients
That Google Seller Ratings and Google Shopping Ads are only available in the Prime tier and that you have to upgrade to 250 reviews per month to get the Google functions. I would like a Prime subscription with only 50 reviews per month and the "Reviews booster" on.
Réponse de Yotpo
Thank you so much for sharing your thoughts with us.
Google Shopping Ads are available in our Growth plan. However, Google has review volume requirements that brands must meet before they can acquire their Google Seller Rating. Because of these requirements, this feature is available in our Prime package. Learn more about the Google Seller Rating requirements - https://support.yotpo.com/en/article/google-seller-ratings-1137133
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Best bang for your buck!
Overall experience is excellent. Yotpo has driven much higher customer engagement and conversions.
Avantages
Yotpo beats other review services at this price point with easier integration, more customer engagement that converts to sales, and your traffic STAYS on your website!
Inconvénients
1) There is no 'bare bones' account option, so we are paying for many features we don't need.2) The system doesn't include multiple language support, so non-english reviews are mistakenly flagged for profanity.
Réponse de Yotpo
We appreciate your feedback and we're happy to learn that you're enjoying Yotpo Reviews. We're continuously working to improve our pricing and packaging options. If you'd like to learn more, reach out to our team for details.
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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The best platform for collecting customer reviews
An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool.
Avantages
We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is how easily it integrates with your website and provides customers with a widget to leave product reviews or ask questions. The benefit is that all reviews are available for moderation in one location. It is also useful to be able to comment directly to consumers, add tags as needed, and keep a summary of all reviews and questions. It is simple to find exactly what you are looking for, whether by product name, number of stars, email addresses, or other criteria.
Inconvénients
I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone.
Réponse de Yotpo
Thank you for taking the time to leave a review, we truly appreciate it. We are constantly working on improving our products and your feedback is a crucial part of our process.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Valuable for ECommerce
I've had an overall positive experience with Yotpo because is helps our customers see past product reviews and project images.
Avantages
I like that we are able to show our future customers products they are looking for, as well as display honest, customer feedback. This adds to the overall shopping experience.
Inconvénients
There are some technical issues that I have not been able to do or figure out over the years. Even with development help, we still run into issues occasionally.
Réponse de Yotpo
Thanks so much for sharing your feedback — we're happy to hear that you're enjoying Yotpo Reviews. If you ever have questions about specific functionality or features, we encourage you to reach out to our support team for assistance.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Easy To Use
It's been great for the most part.
Avantages
I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it.
Inconvénients
I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.
Réponse de Yotpo
Hi Justin, thank you so much for leaving a review! We really appreciate hearing your feedback and are happy to hear you're having a positive experience with Yotpo. As far as changing or updating reviews, we absolutely understand your frustration, but to confirm- do not offer that capability. What you can do is resend an Automatic Review Request email which will replace the existing review that's no longer relevant. Here's a link that should help: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Yotpo Review
Our experience has been decent. We don't typically hear from our rep to help us improve our reviews or to go over best practices.
Avantages
It's a nice review program that allows us to get a pulse on what's happening with our customer's orders and the feedback on what customers like.
Inconvénients
The software is limiting. We can't adjust the timeline for when the reviews go out based on domestic vs international orders. International orders take longer to arrive so trying to set the review for when the item arrives and leaving a review is top of mind becomes difficult. If we have a pre-order item we can't set a different timeline for these and when the customer receives a review before we have shipped it confuses the customer.
Réponse de Yotpo
Thank you for taking the time to leave a review. Your feedback is a crucial part of our improvement efforts. Please know that our customer service team is available to you 24/7 if you're experiencing any issues.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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I use Yotpo to contact my 5,000+ customers!
Very good customer service too.
Avantages
I love the text messaging feature to notify my customers when I'm going live. I also use Yotpo to collect reviews and Yotpo makes it easy with a click of a button to directly post the review on the product.
Inconvénients
I would love to see more free features like personalized emails for review collection.
Réponse de Yotpo
Thank you for taking the time to leave a review — we appreciate your feedback! Recently, we made some enhancements to our Reviews product to include a no-code email editor so that you can create beautiful, on-brand review request emails. We encourage you to reach out to our team to learn more.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Used to be great. Is terrible now
Terrible. They want us to pay 10-20 times more than we used to.
Avantages
It's easy to use and has all the features a small business needs to get reviews
Inconvénients
ITS SO EXPENSIVE. It used to be $20-30 a month. It is now hundreds of dollars per month for the same features.
Réponse de Yotpo
Hi there, thanks for leaving a review, we always appreciate hearing from our customers and please know that it's a crucial part of how we grow and adjust our product, services, and pricing. I'm happy to hear that you were able to see the value of Yotpo initially and am definitely sympathetic to changes that impacted your experience with the platform as time went on- we absolutely hear and understand your frustration. The pricing structure is catered to and scales with the needs and wishlists of each business. On our side, major improvements and developments have been made to Yotpo and its features and our pricing has adjusted accordingly. We do offer a free plan for businesses to get started and as their needs grow, our pricing plans reflect that. Again, thank you for your feedback!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Dishonesty can do damage to your business
If you want customers to trust you, I would recommend you stay away from using Yotpo.
Avantages
Yotpo does not offer any major benefits. You can invite more people to view your account, but that’s a standard feature.
Inconvénients
The biggest downfall of this software is that you can choose to not publish negative reviews. While that may be seen as a benefit for businesses, it removes all credibility and will damage your reputation.
Réponse de Yotpo
Thank you so much for taking the time to leave a review, we appreciate your feedback and understand that Yotpo wasn't the right fit for you. As far as benefits, we offer reviews, rewards & referrals, visual galleries, and additional benefits to support businesses as they grow. Re review moderation, of course, we do offer this to our customers! We encourage our customers to publish all reviews but offer moderation should there be inappropriate language, illegibility, and so on. Yotpo was founded to help customers better understand what they're purchasing before they purchase it - through our reviews, brands have been able to learn & adjust based on customer feedback, and end customers have been able to provide that feedback and learn about whether or not a brand or product will be right for them. We encourage all customers (potential or current) to peruse our case studies, reviews, and resources to understand if Yotpo is the right fit for them too. Thank you again for your feedback.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Ease of use
Gaining Customer trust through reviews have been my main reason for using Yotpo, my overall experience has been wonderful.
Avantages
The integration and use of Yotpo has been impactful for my small Business and extremely easy to use. I would recommend anyone to use Yotpo to gain customer reviews and confidence in products.
Inconvénients
I would like to export my reviews from Yotpo to Google but I have been having trouble doing so, An easier export would be desirable but not sure if at all possible.
Réponse de Yotpo
Thank you so much for leaving a review — we're so happy to learn that you're enjoying Yotpo Reviews! We also encourage you to reach out to our support team so that we can get a better understanding of how you'd like you export your reviews.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Review
Really great. Platform is being updated frequently with new features. Customer service is always helpful and resolves issues quickly.
Avantages
The seamless integration with our eComm system (Salesforce Commerce Cloud) and the customer service
Inconvénients
How you have to be experienced in coding to change key elements of the look/feel of review requests, widgets, etc.
Réponse de Yotpo
Thank you for taking the time to leave your feedback. We're constantly working on improving our products and your feedback is incredibly valuable to our process. In addition, if you have any questions regarding customization, our customer service is available 24/7 and they will be happy to assist you.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Delivers reviews, easy to use!
It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.
Avantages
Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.
Inconvénients
Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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So many features... Amazing support
There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs.
We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.
Avantages
Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support
Inconvénients
Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Goodbye Mailchimp! Hello Yotpo!
I'm very pleased. I'm also impressed with the staff. They've been super helpful and friendly.
Avantages
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day) .
Inconvénients
Wish there were more options for email templates. Sometimes I don't have time to custom create a new look so if there were more options where I could just plug in my over verbiage and photos of products it would be super helpful.
Réponse de Yotpo
Thank you for leaving a review! We really appreciate your feedback.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Great tool for growing and managing reviews
Our overall experience using Yotpo has been great. It has helped us to engage our customers, collect nearly 500 reviews, and showcase them to help drive future purchases.
Avantages
The Yotpo platform is easy to use, and makes collecting and managing reviews pretty seamless. I also love how our Yotpo account manager makes improvement suggestions, and offers to implement them on our behalf. The support team at Yotpo is also very helpful, especially for a SMB like ours that doesn't always have a developer available to make a change. They are quick to reply and incredibly helpful in implementing changes.
Inconvénients
I wish it were easier to customize aesthetic without requiring developer or support assistance.
Réponse de Yotpo
Thank you for taking the time to leave a review. We're thrilled to hear that you're already seeing the positive impact of Yotpo on your site.
