SAP Customer Experience

Avantages

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

Inconvénients

SAP is a very complex tool and can move depressingly slow. I utilized SAP in a warehousing environment and found this snail movement to become increasingly frustrating because of our inventory growth. One of the biggest drawbacks in my opinion is that you have to use SAP integration tools for fluidity. Not to mention SAP is NOT cheap. This robust tool is very expensive and in my opinion, useless if you do not have the proper integration tools to work with it.

Avantages

SAP Customer has the valuable ticketing measures, where immediate customer assistance is something offered.

Inconvénients

SAP Customer is conventional and it makes an immediate and impressive facilitation.

Avantages

I like the customer experience and customer service features
The software comes with contact management and following on customer history is easy too.

Inconvénients

With SAP Customer Experience, everything has been smooth.

Avantages

I loved the user friendly options that SAP provided. I was new manager when I started using the program so that really help.

Inconvénients

Occasionally, SAP would run really slowly. Making it difficult to input items quickly.

Avantages

- Ability to get a list of all your sales orders-Ability to view customers credit limit

Inconvénients

- All of the blocks on orders can get complicated - It crashes a lot & can be quite slow

Avantages

Really easy to use and interactive CRM. Does the job really good.

Inconvénients

Needs new features and constant updates. Not that widely used.

Avantages

Ease of use,
Cloud based so no impact on local storage capacity.
"Intelligent" information which proved highly effective

Inconvénients

All positives experiences to date using this tool

Avantages

Customer engagement, to understand the customers history to personalize our business relationship

Inconvénients

Some of the customization can be extensive and takes some time and training to learn. But in the end it is worth it.

Avantages

SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

Inconvénients

The software requires ongoing maintenance and updates, which may require additional resources and support.

Avantages

The system has a completeness to it, almost every part of our needs have been considered.

Inconvénients

The implementation takes quite a while for all users to get settled in.

Avantages

Great Customer Experience based on reviews and comments made form different clients.

Inconvénients

In overall, I don't have any Cons to describe.

Avantages

i have big overview about materials in company, possibility have a lot of information on one place

Inconvénients

adding new roles is all time problem, using correctly transaction is not so easy

Avantages

AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me

Inconvénients

The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand

Avantages

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com.

2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years.

3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms.

4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses.

5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available.

6. The licensing is very flexible.

7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Inconvénients

1. The CMS and personalization still have some room for improvement.

2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Avantages

Muy útil para mantener notas sobre problemas con clientes, pedidos, etc. Se vincula directamente con SAP, y ahora permite obtener especificaciones reales de SAP . Facilita la interacción con el cliente si varias personas tienen que interactuar con un cliente. El flujo de trabajo es realmente su punto fuerte".

Inconvénients

El elevado precio de cada módulo de SAP pueden provocar que muchas empresas migren a otras soluciones.

Avantages

It is an excellent tool for tracking the customer relationship because of its multiple channels and customizable tools.

Inconvénients

It is not easy to use if you are not relevant with the SAP. However, after you are familiar with the interface everything is easier.

Avantages

I like that it is easy to use and everything is in one place.

Inconvénients

I don't dislike anything about this software.

Avantages

En mi caso utilizamos el software en la parte de ventas, seguimiento de clientes, tickes de reclamo, asi mismo como verificar stock de los productos, disponibilidad en otras sucursales, disponibilidad de envíos, modificar stock, inventarios, realizacion de facturas entre otros, la app es muy intuitiva, su interfase muy sencilla de entender, permite descargar al teléfono celular

Inconvénients

La licencia es un poco costosa, debe ser gestionado por empresas

Avantages

The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Inconvénients

Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

Avantages

I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.

Inconvénients

As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.

Avantages

Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus

Inconvénients

Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.

Avantages

There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization.

Inconvénients

Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time.

Avantages

The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.

Inconvénients

It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use

Avantages

A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner.
I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used.
And for what it costs, I really don't think it's worth it.

Inconvénients

Limited functionality, especially considering the cost per license.
Quite closed system, difficult to integrate with third-party systems.
Assistance almost non-existent, slow and non-conclusive.

Avantages

Support ticketing option is a nice feature. Works great in a bigger companies. The response of a support engineer is another topic.

Inconvénients

Very slow software. Often crashes under heavy usage on the same page. Mobile support not done properly.

Avantages

The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

Inconvénients

I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

Avantages

SAP offers a lot of features than can address most of the possible business cases.

Inconvénients

The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors.

Avantages

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

Inconvénients

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

Avantages

I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

Inconvénients

The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.

Avantages

Can be customized according to user requirement with the help of Enhancemnets and ZTables.

Inconvénients

Standard table entries cannot be rectified directly and correction programs need to be build.

Avantages

data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices

Inconvénients

complicated to use.
its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.

Avantages

It is efficient tool for business , company mainting their inventory management , account side , as part of telecommunication industry we use this software for maintaing Modems, Drop wire , Rossets and this software make our job more easy.

Inconvénients

My use on this software is limited as per my job requirement but one thing that i would share that instead of codes name enrty would be easy

Avantages

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Inconvénients

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

Avantages

I am going to be honest here, and it is true. I give a chance to every software I try. I truly do. SAP has the tools to handle CRM stuff like some CRMs.

Inconvénients

SAP CRM is a mess, it has cost the company I implemented this for a LOT of money. it's UI is horrible. It looks like its out from the 90s and it runs and goes down a LOT. It hangs up with no solution other than bring down the whole system and bring it back up.

Avantages

I use it every day to create incidents of clients that report failure in their internet or telephone service and I like them a lot that is quite simple to manage and in turn you can have a large database of each ticket that you create because everything is stored.

Inconvénients

In some cases the tool hangs and takes time to update.

Avantages

We like the user friendly aspect of SAP CRM. Everything reads well together. The reports that we are able to use are also EXTREMELY easy to use.

Inconvénients

The software is fine, out network goes down often which is an internal issue. There are really no Cons for using this software.

Avantages

This is a SAP product and has seamless integration with SAP ECC and Hybris billing. Therefore, this product is very convenient to use in marketing and sales. SAP ECC takes care of the operations piece.

Inconvénients

This tool needs to improve more on graphical user interface. The present user interface is also good but it would be better if we can see more functionalities like graphical tracking the sales calls with customer etc.

Avantages

Mi è piaciuta la ricerca e la struttura ad albero che è implementato nel software.

Inconvénients

Soprattutto la difficoltà nel creare report

Avantages

I really like that I'm able to make orders that can automatically be handled by our production team, that are in a different town.

Inconvénients

It takes a lot of effort to install this in your company, and it's so difficult that you need experts to adjust settings.

Avantages

SAP CRM is very useful for maintaining notes on customer issues, orders, etc. It will link directly with SAP, and now you can pull actual specs from SAP right in CRM. It makes customer interaction easier with 'tickets' if multiple people have to interact with a customer.

Inconvénients

CRM can be doggedly slow. It is a huge amount of information that it has to chug through, so it takes some time. Be careful not to hit the 'back' button at the top of the browser page like you usually do, or you may anger it. You have to click the tiny back button in CRM itself. The auto log out if you haven't used it for about an hour is kind of annoying.

Avantages

Que está formado por módulos para poder administrar mejor el orden de una empresa.

Inconvénients

Los reportes. Que se deben implementar Z

Avantages

Can enter data and use to connect all the stations of a organization

Inconvénients

Nothing much I dislike about the SAP system

Avantages

This is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future.

Inconvénients

Sometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list.

Avantages

SAP CRM 7 hosted on web. That is most interesting thing.

Inconvénients

Sometime it run little slow as it is hosed on web so speed should be improved

Avantages

It has great functionality to store and input customer data. We found integration with other systems easy to accomplish. I do think this is suited to larger companies than small ones.

Inconvénients

It is a large system with many screens and places to input data. For smaller companies I think training was lacking in how to fully implement customize the system. It also ran very slowly for us.

Avantages

Once you have the correct access and TCodes SAP is a powerful beast. I use SAP daily to keep an eye on inventory locations and my team is able to refurbish service equipment using SAPs processes as well keep their time and materials used for said work.

Inconvénients

SAP isn't the prettiest software as I know that might sway someone one way or the other but if you are looking for a powerful tool then it is the industry leader. It is also very clicky and the learning curve to the software is a long one but once you do your tasks a few times you won't need your notes much.

Avantages

It is a software divided by departmental features. Access is granted upon login for specific transactions. Besides being a complete software, it is very functional

Inconvénients

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself. One suggestion would be to make a manual available for use.

Avantages

La principal ventaja de SAP Customer Experience es que es el software CRM y CX de SAP, por lo que si ya tienes el ERP de esta misma compañía la integración es muy sencilla y limpia.Nos permite tener una visión completa de todas las relaciones con los clientes: sus preferencias, históricos , ofertas, pagos, etc. Con esta herramienta podemos recudir los procesos y tareas repetitivas automatizándolas y estándarizándolas, lo que nos permite ahorrar tiempo y dinero.

Inconvénients

Como todo lo relaciona con SAP es caro y eso hay que tenerlo en cuenta. En caso de necesitar personalizaciones requerirá de un equipo especializado lo que aumentaría todavía mas el precio de una posible implantación.A pesar de que si se integra bien con las herramientas de SAP, en caso de querer conectarlo con otros ERP's puede ser complejo, por lo que si no tienen ya instalado alguno de los ERP's de SAP yo no lo recomendaría.

Avantages

The software has the "capability" of doing many things and being a one stop shop.

Inconvénients

The U/I is atrocious is difficult to navigate even for young tech savvy people. Doing simple tasks can easily take 50% longer than they did before even years after implementation.

Avantages

The ease of working, speed of the application for businesses. The Purchase requisitions can be sent to the top management with in fraction of seconds. This can be used to check the Process flow chart and live status of any operation and availability of any stock in the premises.

Inconvénients

This is bit complex to learn, Some training is needed for it's usage.