SAP Customer Experience

4,3
Note globale
Avis

4,3
Note globale
Avis

Parcourir les avis sur SAP Customer Experience

250 avis sur 250
Classer par :
Syed Saad
Syed Saad Afficher plus d'informations
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 28/10/2019

SAP CRM is powerful, but lagging behind

I was part of the implementation team that implemented SAP at my company and a consultant at 2 other clients. This is a powerful software that can transform company’s customer service if you follow best practices.

Avantages

Configuring SAP is always challenging but CRM module is relatively easy. It’s web UI is Easy to use and highly recommended for companies running sap already.

Inconvénients

Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier.

Felipe
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 13/11/2019

Complete CRM, needed for all media and large business

We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Avantages

the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Inconvénients

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Rita
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
3
Support client
0

3
Publié le 19/03/2023

Da migliorare

Avantages

Il Customer service risulta essere molto professionale ed efficace nella effettiva risoluzione del problema

Inconvénients

La risposta da parte del team avviene in moto piuttosto lento, a volte bisogna aspettare anche giorni e ciò costituisce un grosso inconveniente nella risoluzione di problemi urgente . Inoltre, gli operatori parlano esclusivamente inglese

Michael
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
2
Fonctionnalités
2
Simplicité
4
Support client
3

3
Publié le 10/07/2019

Make sure it is implemented properly, or it will never be correct

It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system.

Avantages

The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available.

Inconvénients

The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean.

Valentina
Valentina Afficher plus d'informations
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/04/2018

I think it's great

Avantages

I think it's great how SAP CRM takes care of its clients in an exceptional way and as it stands out in the management of customer relations, it certainly knows how to build a good relationship and keep its customers happy, excellent services and very versatile. , I am satisfied with what I achieved.

Inconvénients

I really do not have any complaints about SAP CRM, only excellent reviews, I will not hesitate to return.

Nate
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/04/2022

Great for tracking work

Avantages

It makes keeping inventory for unstarted, WIP, and finished goods separate easy.

Inconvénients

It takes a minute to learn, but that's the case with about every piece of new software.

Michael
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 19/04/2018

They are big for a reason - it's a functional and dependable system

You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Avantages

The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Inconvénients

Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

Cintia
Cintia Afficher plus d'informations
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
4
Support client
4

5
Publié le 30/07/2018

I like the software for review information.

Avantages

I used the RRHH module for my work, and it was very helpful that every little detail of the user was in the software.

Inconvénients

I think that it's to big that you cannot cover all the modules and information, but you have to used it to get used to it.

Parul
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 18/11/2022

Extensive features & one platform for generating reports

Avantages

Extensive features & one platform for generating reports,creating leads, customer exp.

Inconvénients

Can be more stable product & more features can be provided.

José Rafael
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
3
Support client
4

4
Publié le 24/05/2018

We had 3 years working with SAP to integrate it with an electronic commerce platform. It was a...

The benefits were economic. By being able to integrate it with an Opensource application of E-commerce we achieve the client's goal. We achieve the objectives and with that we increase our profits.

Avantages

We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.

Inconvénients

The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.

Chris
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
2
Support client
0

5
Publié le 02/10/2018

SAP CRM Powerfull tool, can be difficult

Overall it is a very powerful tool, I just wish it was a little faster to respond and save.

Avantages

I like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM

Inconvénients

It can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..

Leo
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
3
Support client
0

3
Publié le 18/02/2019

All in one CRM but slow and complicated.

Overall, this software is for the advanced users only. Not too user friendly and very slow. I would still recommend it if you have the patience on learning on how the software works.

Avantages

All that you need is there. You can compose an Email, create reports, sync it to your soft phone, data entry and all the information that you need. With just a click on the search button, everything that you need will be there. Great customer support too! Downtime will not take so long before it gets fixed.

Inconvénients

Sometimes all the clicking is so complicated. The software is super slow. Sometimes it will take forever to load up specially when you open multiple tabs. Crashes most of the time even if you have a fast computer. Very complicated commands that it will take time before you figure them out.

Pavi
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 15/02/2018

SAP Hybris suit is one of the best products for digital operations

Avantages

This product has different pieces. They are SAP Hybris Commerce, SAP Hybris Marketing, SAP Hybris Billing. Hybris commerce is intuitive e-commerce tool and SAP Hybris billing is very intuitive tool for billing, consumption based charging, invoice consolidation subscriptions management.

Inconvénients

We need different consultants for all the different sub products of SAP Hybris. This increases client's costs of implementation or roll out.

Jessica
  • Secteur d'activité : Agriculture
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
3
Support client
5

5
Publié le 03/10/2017

Quite ROBUST!

Avantages

SAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.

Inconvénients

Only thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.

Prabhjyot
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 18/07/2017

It has been great experience with SAP CRM. It's a cost effective and easy to use with high...

It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
Thus, SAP CRM Sales have a lot of features like dedicated interactions, seamless integration, insightful information, always accessible, and is user-friendly.

Avantages

SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.

Inconvénients

CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.

Prashant Afficher plus d'informations
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/11/2019

SAP hybris

I have been using SAP Hybrid for the past 8 years and would say it's the recommended framework for the current E-Commerce.

Avantages

Ease of building the e-commerce applications using out of the box accelerator functionality.
Dynamic building of promotions which helps non-technical person to build variety of promotions.

Inconvénients

I find SAP hybris documentation is not unto the mark which makes new people quiet difficult to learn SAP hybris.

Lena
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/05/2018

Working Professional Using SAP

Avantages

Great Navigation and integration between tabs and different transactions. I use daily and get so much done and reach other departments easily to get the job done

Inconvénients

Capitalization can effect a transaction from going through. I also notice sometimes it goes offline and when logging back in it says I have a session open and will lock me out of a transaction usually to get out I logout and login

Nurul Amalina
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
4

5
Publié le 12/05/2018

Truthfully user friendly.

Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Avantages

It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Inconvénients

Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

Utilisateur vérifié Afficher plus d'informations
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
3
Support client
5

5
Publié le 25/06/2018

SAP is a very good and helpful program. This program has many functionalities.

Avantages

SAP works very well in everyday work. This program is especially necessary to me for creating orders. It's nice that I can have a preview of all created orders.

Inconvénients

This program is not easy to use. Knowing the functionality of this product requires a lot of time. However, this tool has many advantages.

Baratharun
Baratharun
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/12/2018

Ease of use !!

Avantages

Easy and welcoming user interface helps to use this at convenience.

Inconvénients

Lack of integration for complex requirements which i feel is better in ARIBA.

Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Produits chimiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
2
Fonctionnalités
5
Simplicité
3
Support client
5

4
Publié le 12/02/2019

Need a CRM?

If you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is probably the best in the market.
You can configure almost anything on these thing.
After you get the hang of how SAP works, you will not want to leave it.
Throw anything at it and if it's well configured the job gets done.

Avantages

Features
Modules
Configuration
Adaptation

Inconvénients

Price
Resources needed
Tables in german are hell
Default UI not for everyone

Abdul
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/02/2023

World Class Product

Excellent product

Avantages

Excellent features, and quick and easy to handle.

Inconvénients

More graphical view, would have been more success to this product

Sean
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
2
Support client
0

3
Publié le 22/09/2019

SAP - German for "Such A Pain"

I do not like SAP, however I guess I am stuck with it as it is supposedly the best platform for large companies.

Avantages

It's my understanding that it is a very complex system that can support many different businesses and business units.

Inconvénients

The ease of use and UE/UI is really not great at all. It is a German product and it really shows as it is clunky and impossible to use.

Greg
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
3
Support client
0

3
Publié le 11/12/2018

A nice enough software. But a bit clunky

Avantages

Having already been a customer of SAP for our ERP needs for a while it didn't take a huge leap to look at the CRM offering, and after a short adoption curve, we were able to set up the CRM side, working with a bespoke software on a PDA device to deliver information to the field agents who were the ones needing the information.

Inconvénients

The interface was clunky, and quite slow. The gannt view of work orders looked ok, but updating could take longer than necessary and didn't offer much flexibility

Oscar
Oscar Afficher plus d'informations
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
4

4
Publié le 21/05/2018

I think it is a great integrated tool, to manage all the processes of a company

Allow me to know a tool that is in all markets and large companies, as well as simplify the processes

Avantages

It allows you to order and manage all the processes in a simple way, as well as being able to generate the different reports to know in detail the statistics of the different resources available to the company

Inconvénients

When all the systems of a company are not based on SAP, the development of the interfaces to integrate the data that works in both environments becomes very complex.

Kuma Afficher plus d'informations
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 05/02/2019

Customer Service SAP

Avantages

There were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.

Inconvénients

Some searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.

Utilisateur vérifié Afficher plus d'informations
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
3

4
Publié le 07/05/2018

A well designed tool with great acceptance because of its simplicity combined with value.

We are going to implement it. The greatest benefit will be the very good flow of Information in combination with S4.

Avantages

This product creats value in helping the field staff to be able to view all important data in clear presentation a very compact.
But best thing is maybe the really nice Evaluation of data. The product is very well integrated in the SAP world. We saw the flow of Information coming from S4, SAP CRM and then to be analysed in SAP Analytics.

Inconvénients

As often, it is not to easy to have the Software customized in the favored way. It may be the best to work with SAP directly therefore. The comparatively high costs for customization are also well known.

Adam
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
1
Support client
0

2
Publié le 25/09/2019

SAP Review

Avantages

The CMMS application is good for parts tracking and that is about all

Inconvénients

The process of completing a work order is very cumbersome and time consuming. After going into this system from a life of other options this one has a lot of loops to get to the same place, some simple, some very difficult.

Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Machines
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
3
Support client
0

5
Publié le 09/07/2018

A great system with huge functionality

Avantages

Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs

Inconvénients

The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.

Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Produits pharmaceutiques
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
4

5
Publié le 27/03/2018

Allows access to information in real time along the sales pipeline, and act faster

Understand and dazzle your customers in all channels, with SAP software for customer relationship management (CRM). This implementation option with extensive functionalities and security, supports all your sales, service and marketing activities. It can help you build loyalty, win more deals and give customers the assistance they need, when they need it.

Avantages

This implementation option with extensive functionalities and security, supports all sales, service and marketing activities. It can help you build loyalty, win more deals and give customers the assistance they need, when they need it. Because it puts customers at the center of your business. The on-premise software provides employees with strategic information for their clients and fluid CRM processes so that they can provide coherent and personalized customer experiences at all points of contact.

Inconvénients

Like all software, you must have specific operating systems to perform the installation. This could increase acquisition costs.

Tibisay
Tibisay Afficher plus d'informations
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
2
Fonctionnalités
5
Simplicité
4
Support client
4

3
Publié le 06/04/2018

the application helped me with the database of my clients and have a better organization and...

It gives us greater security because it does not allow documents to be erased and that kind of traps that are done in large companies can not be made to obtain greater profits.

Avantages

Automate the creation of personalized marketing offers and actions based on the purchase history and interaction trajectory.
Full visibility of the status of client accounts in order to make the best decisions

Inconvénients

The cost of implementation, in some cases is very high.
If you do not get a company that trains you it is very expensive to train in SAP with their academies because they cost a lot for a normal income person.

Nicole
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
5

4
Publié le 04/11/2018

Hybris update 2018

Overall it was easy to learn how to use and we love it.

Avantages

In the past you needed twovhybrid tools to create a category or content page. Since the update you can now do it all in back office which is so much more convenient.

Inconvénients

The synchronization function has not worked worked the best since the update.

Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/02/2019

SAP CRM Review

- It is very easy to use. Not much complicated once you got training how to use. You will get good grip soon.

Avantages

- You can achieve a lot with this program. You can go through purchase order, sales history, inventory, Old bills and what not in one place from anywhere in the world.
- The support team is always there to help whenever you stuck or lost.
- It is constantly growing and changing since years, it is very strong, big, trust able System. which you can customize too.
- This ERP it full of features and comes with a lot of tutorials. It is great for a large organisation.

Inconvénients

- It is complex to install. It takes around 10 12 hours and lots of IT experience.
- Sometimes reports took more than usual time to load. You will have to go through a very long procedure to find out where and what went wrong.
- You need to have proper training to understand the impact of every aspect to avoid mistakes in the future.

Dipesh
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 17/05/2018

Best CRM tool with vast features

Avantages

In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

Inconvénients

SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

Rodrigo
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
3
Support client
4

5
Publié le 26/02/2019

Very reliable e-commerce platform

I've been a QA for several hybris implementations, the best of it is that everything can be tracked and all info is easy to find and configure on backoffice.

Avantages

The new backoffice interface is way more user friendly that the previous HMC console

Inconvénients

Standalone cockpits are still very slow and not very intuitive

Utilisateur vérifié Afficher plus d'informations
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
4

4
Publié le 11/07/2018

With this CRM, it is managed in a better way

Improve the speed of transactions when you are serving the clients.

Avantages

I started using SAP CRM when I was working in a telephone company and in a short time it was possible to reduce the time in which the procedures are done, beause they are in real time and this is something that when you are attending a client you will not have the convenienve of taking more than necessary, with hte SAP CRM I could place orders, contracts and more with a single platform,

Inconvénients

Despite being a fairly complete system it is difficult to learn how to use it and it takes a lot of time to manage it as it should be.

Matthew
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
3
Support client
3

3
Publié le 05/03/2018

Used for customer service records

Avantages

When it works, SAP CRM is a good system of maintain customer service data and customer call logs and interactions.

Inconvénients

SAP is an extremely outdated system that requires a lot of manual input and maintenance. The output screens look like they are from the 1980s.

Dana
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
1
Support client
3

3
Publié le 25/04/2018

Labor intensive data entry system, but gets the job done.

Avantages

Once you get the hang of data entry in the system, it becomes second-nature. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Inconvénients

It is very labor intensive, and the system constantly gives you error messages when a screen is not filled in 100% the way the system wants it to be. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Neha
  • Secteur d'activité : Logiciels
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
3,5
Support client
0

3,5
Publié le 12/08/2015

360 degree of customer with full SAP CRM cycle

Avantages

It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.

Inconvénients

If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.

Reshma
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
0

5
Publié le 06/08/2019

Daily workbook

It makes work simpler and easy to understand.

Avantages

You will get the daily report, interest sheet and other related reports easily, which makes work simpler.

Inconvénients

Finds difficulty to pullout the report if the concerned department has not done the entries properly.

Patrick
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
1
Support client
2

2
Publié le 05/10/2016

Just not a CRM system--it's basically just ECC with the CRM label slapped on

Massive implementation and our users hate it. Struggle with performance issues and complexity of logic. Regression testing is a pain every release. The software is just to sequential process oriented when really it should be more flexible to reflect the complexity and asynchronicity of sales and support processes.

Avantages

Integrates pretty well with ECC

Inconvénients

Super slow, terrible performance. Incredibly confusing to users. The fact that most relationship are many to many leads to horrible data quality issues.

Pavi
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/09/2018

SAP Hybris is one of the best innovations

My over all experience with SAP Hybris has been abjce excellent

Avantages

This product gives a wonderful user experience due to inherent capabilities of e Commerce, marketing and customer relationship management

Inconvénients

There is nothing I do not like about this product

Chris
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
0

4
Publié le 12/08/2019

SAP Overview

Avantages

Easy to sort favorites once you find them in all the drop downs. Can rename certain shortcuts.

Inconvénients

Can be very difficult to find certain programs. All SAP logins are different. Screen view is always different for users.

Mohamed
Mohamed Afficher plus d'informations
  • Secteur d'activité : Produits chimiques
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 20/09/2019

The most powerful app in business administration

Liked it so much all the time been working on it

Avantages

This app is controlling everything. It os highly customizable and flexible
I was in contact with it for about 2 years
It was controlling everything in organization

Inconvénients

The pricing was high.
As value for money it is so good, yet not a lot of people afford it
You have to save budget for it

ERIKA
  • Secteur d'activité : Secteur maritime
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/07/2020

SAP IS THE GREAT!

Improved all sales processes, customer service and support with accurate information stored in SAP

Avantages

SAP CRM helps a lot in sales, customer service, sales analysis.

Inconvénients

It could be a little more agile depending on the company's internet

Katherine
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 09/10/2019

Perfect for costumer service

Love it

Avantages

It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that

Inconvénients

Nothing I totally love it, perfect for any customer service

Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 25/06/2019

Great CRM

It was a great step forward

Avantages

I had the chance to work in a BPO with this Software and it is really robust and offer great customization for the account needs

Inconvénients

Can become really slow if not designed correctly and with the appropiate flows.

Ines
  • Secteur d'activité : Enseignement primaire et secondaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
3
Support client
3

4
Publié le 22/03/2023

SAP módulo cliente

Avantages

Sistema ERP adaptado e focado nas necessidades do cliente final

Inconvénients

Limitações de processamento de acordo com as licenças adquiridas

Estela
Estela Afficher plus d'informations
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/04/2018

Best in the area of customer relationship management

Avantages

Wow SAP CRM, is a company that really wants its customers and focuses on giving it the best, I leave it very clear, as a client I am fully happy with their services and I will definitely return, proved to be one of the best in the area of customer relationship management without hesitation.

Inconvénients

I really do not have any complaints about them, on the contrary, I am very satisfied with the work offered, its versatility and quality surprises. 100% recommended

Jody
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
3
Support client
0

3
Publié le 21/12/2018

TOO MUCH TO LOOK AT

Avantages

It will accomodate anything and everything you would need.

Inconvénients

It is WAY too much for any small company and still too many fields that you don't fill in for a large company.