SAP Concur

Avantages

Aucun en fait, aucun

Inconvénients

Les vols proposés et sa fonctionnalité, tres peu "user friendly", provoque beaucoup plus de travail aux assistantes que notre ancien systeme SAP qui était bien plus facile et flexible á utiliser.

Avantages

Toujours efficace, on arrive toujours a ses fins

Inconvénients

L'ux est catastrophique, l'application est totalement a revoir.

Avantages

SAP Concur is a feature rich web based application with lots of name recognition. It is a legacy application so there are lots of experienced users. The reviews I read online are not an indication of my experience so I thought I would share my honest personal experience.

Inconvénients

THIS IS A SELF SERVICE APPLICATION WITH LIMITED SUPPORT. The native QB connector for QB desktop enterprise is worthless with little to no support from Concur. Our onboarding specialist final recommendation after 2 months was to just use it manually without the QB financial connector. The admin platform is clunky and not intuitive. We have had multiple issues with items not working and the support has only been able to resolve 1 issue after 3 weeks of trying. You are better off using the forums and support groups outside of SAP Concur to resolve your issues.

Alternatives envisagées 

Pourquoi passer à SAP Concur

Avantages

Our field users did not have a hard time logging into SAP Concur.

Inconvénients

It wasn't easy for us to update our own information in SAP Concur without it de-syncing the export. There were also extra fields that users had to select N/A for on many transactions. Adding extra clicks and time, which lowered employees ambitions in completing their expenses.

Avantages

Ability to post expenses periodically to avoid time crunch when user wishes to submit report,

Inconvénients

Unintuitive navigation, easy to lose work, exception thresholds requiring use explanations too obtrusive/rigid, pdf formatting required for receipts, 2FA inconvenient and unnecessarily so as the data is not very sensitive, status and payment notifications misleading and/or inaccurate

Avantages

It has a lot of functionality and it integrates very well with the expense tool which is nice.

Inconvénients

It's impossible to use, I get lost, and it's never clear what needs to be done. I end up going through flows to get stuck because some piece of information was missing elsewhere so I have to leave and go back, it doesn't validate any information properly and allows for bad data in profiles...etc.

Avantages

When I needed a reimbursement, My employer would recognize the request and I would get paid. Bare minimum task competition.

Inconvénients

Practically everything. There were very few easy moments and definitely no automation opportunities. If I had recurring payments each month, I was told to rely on a copy-and-paste method. That is a process we were happy with 10 years ago.

Avantages

ability to track spending and compliance

Inconvénients

clunky, difficult to understand, complicated UI without any visual or information hierarchy, inconsistent UX

Avantages

I find that Concur is fairly customizable and has many modules which can touch many points of our business. We use Expense, Invoicing, the travel booking program, and am implementing PO's now.

Inconvénients

Hard to describe what I like least because there are so many things, compared to other programs, that I dislike. Though I am super disappointed after one year, with the Travel implementation, I think overall, what I am most disappointed with is the inability for Concur to know their own product enough to be able to support it. I say this because it's taken me about 6 months of prodding and research to finally get to a person within Concur to help my company implement Concur PO's. I was told that Concur can't do Blanket PO's and I just kept asking and prodding until I got to a person who actually knew that part of the system well enough to help me build a business case to implement Concur PO's. Thats just one example though overall, I find that customer support is geared to only answer obvious questions. They respond to specific questions by sending 34 page documents for me to read through in order to try and glean my own answer.

Avantages

My university requires us to use Concur to file all of our expenses for job-related travel. At first, it seemed like a nice system. I used to app to take pictures of receipts, which was handy. Also, it seems that they very recently upgraded their system to make it more usable.

Inconvénients

Almost every time I submitted an expense report, it was returned with errors. I am a PhD candidate, and for the life of me I could not seem to get these reports correct. One big problem was that my departments gives us per diem for food expenses, but Concur would always create an error if our total expenses did not add up to the exact amount of approved funding. So I often had to worked with our department secretary to manipulate the expenses so that the system would accept my report. The business office at my university was no help either. In fact, they seemed to be purposely obtuse about Concur. In summary, using Concur was honestly one of the most frustrating experiences of my graduate career, which says a lot. There were multiple occasions where the business office made a mistake in an account number, blamed me for it, and then it ended up taking many months and lots of arguing before I finally got my reimbursement.

Avantages

The best part about this software is the receipt uploading portion it's very simple very basic and would recommend if that's your main goal of using the software is for receipt uploading and reimbursement.

Inconvénients

The thing that I like the least is how they made basic instruction overly complicated to where you are constantly second-guessing if you're doing something correct or not the instructions need to be simplified and I believe users will have a better time using the software

Avantages

It is simple to get my travel expenses approved and to upload and track receipts on the fly.

Inconvénients

The UI is not very intuitive. It has a learning curve that takes some getting used to as a new user. Kind of a confusing setup.

Avantages

This is the top software for travel management and expense reports in the industry. Therefore, they do the best they can. It is relatively simple to use and connects to other platforms.

Inconvénients

Many processes should be automated so you don't have to go through every single expense and add all the details. I wish the mobile app was easier to use.

Avantages

There's not much good I can say about SAP.

Inconvénients

In order to be able to use it you needed to memorize a million special codes to type in at the right times, just to navigate the menus. It was awful.

Avantages

Eventually, if I meander thru enough false trails, I arrive at my destination - a successfully submitted expense report. In sum, I've learned to live with this software because my company give me no choice.

Inconvénients

Hard to enter status reports. hard to find right accounts to use. I'll upload a receipt and then it will complain I did it at the report level and it needs to be done at the expense item level. It complains about pretty much everything I enter and I always have to fix a slue of warnings and errors.

Avantages

Concur allows you to book all facets of travel in one space (airfare, hotel, car, etc.) and then reconcile your expense report within the same tool. As long as you booked travel within the tool, it auto-populates many of the expense report line items needed.

Inconvénients

When booking travel that falls out of company guidelines (i.e. selected airline or price), Concur automatically alerts you that you are outside guidelines even if the circumstances align to fit. For example, if you are supposed to book Airline A but you book Airline B because it is the cheapest, Concur will alert "you are not using the correct airline." However, if you go back and book Airline A because it is preferred - but more expensive, Concur will alert you again "your flight is not the cheapest option."

Avantages

Perferctly applicable for everyone who does not need any flexiblity.

Inconvénients

After nearly 2 years of signing the contracts the solution has been full of Errors and Bugs. Solutoins are cumbersome and the product is extremely expensive for what it offers.

Avantages

I like that it has an app that seems to be decent… but that's about it. Overall I am SO frustrated with this system.

Inconvénients

This software has the capability of automatically noticing when you are driving to track your miles. It only does it about half the time, and I have to go back through an add miles manually. I also submit reports for a certain amount of money and when I hit submit it suddenly lowers my expense reimbursement significantly. WHY. there is no reason to suddenly pay me less when I'm submitting receipts proving how much I should get paid.

Avantages

SAP Concur is a bit cheaper than other options on the market, e.g. Expensify. It's got everything that both administrators, finance people, and regular employees need.

Inconvénients

But man, is it PAINFUL to use. The UI is so bad: it doesn't allow you to open links in new tabs. Each click refreshes the ENTIRE page and takes several seconds. It's very ugly. It's unintuitive to use. If I was making the purchase decision, I'd just go with a more expensive product and save everyone ~1 hour per week.

Avantages

I don't like the software at all and would rather make my own reservations with user-friendly apps that give helpful and accurate descriptions of the properties. Concur is just bad.

Inconvénients

I have been using Concur for three years now - this software can be user-friendly, but it seems no one wanted that option. If you call for help with a problem, no one knows how to help. Went to my travel office for help and they couldn't help me either. Also, there should be a filter for hotels with kitchens and kitchenettes - That's two different filters. If your authorization gets returned for any reason, it's almost always better to just start anew than try to fix the problem.

Avantages

not much. I am required to use it by my employer, but it's old, slow, cumbersome, and not easy to use.

Inconvénients

I am required to use it by my employer, but it's old, slow, cumbersome, and not easy to use. it doesn't save sometimes, it takes forever to load. You should be able to edit multiple things at once and for the expenses to not require so much banal stuff like what the city of expense is - or you should be able to set one city which would flow down to everything else.

Avantages

Not too much that we liked about the software. In theory, the software seemed like a great expense software at a reasonable price.

Inconvénients

The onboarding experience was very tough. We were told that our cards would sync up, but they didn't and the customer service was bad. We really didn't even get to use the software as we never got through the whole onboarding phase.

Alternatives envisagées 

Pourquoi passer à SAP Concur

Avantages

Once you figure out how to use Concur it is easy. They keep things organized and I like that they track your mileage for you

Inconvénients

I don't like how sensitive it is - meaning that it can be somewhat complicated if you haven't been trained properly. There are almost tooo many options to the point if you don't select everything correctly it won't populate the correct report.

Avantages

I dont like it at all, I feel it is so old school and makes it really hard to put in a claim. Its easier to do on your mobile rather that the desktop.

Inconvénients

How many times you have to go back and submit something as it never asked you in the initial part however has to be completed for you to be able to submit a claim.

Avantages

Nothing to say other than I can get my paid expenses back

Inconvénients

It is NOT user friendly at all. It has these inbuilt pages where you have to go through its own meaningless work flow to get anything approved and it just keeps sending emails to your supervisor over a request, this is a simple functionality that can be written better and make it user friendly. Waste of time and effort for those writing this piece of junk software and for people that have to maintain in